The food was amazing ? but customer service was not girl in the register didn't seem to know what she was doing we got our food and she forgot to give us our drinks when I told her they weren't even ready the cook went over and got them for
Atmosphere: 4
Food: 5
Service: 2
Patricia Buffington
I was really craving Philly style cheesesteak, so I was disappointed, but service was excellent. This location is in food court at the mall.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Philly Cheesesteak
Anita C.
Ordered from door dash today and everything came correct and delicious! I have ordered many times and always get a lot of customizations to my order and they have always gotten it right which is so awesome! The fries were cooked perfectly and my cheesesteaks were seasoned well and juicy! The lemonade is always great! Definitely recommend
George K.
Just had the California Chicken Philly sandwich. Pretty damn good. Not crazy expensive ($8) and served hot, fresh and with a smile. Highly recommend.
Gianelli Capone
I have come here many times but a few months ago I ordered 2 large subs, paid for them and went to pick them up and the place was closed. The management is not good at customer service and I did tell the management about the incident over the phone and was basically called a liar. Is the owner in the habit of ripping people off? I would love to hear from them and have complained to corporate but it’s crickets. They would need a very big gift card and a full refund before I go back to that location. I will answer if contacted but they obviously only care about $$ not customer service. Maybe I should contact the BBB. Think I’m lying? Here are the pictures I took as proof that I was there.
Recommended dishes: Chicken Cheesesteak
CrabMango
One of my favorite and most memorable places to eat. Truly the number 1 Cheesesteak in the world!
Atmosphere: 3
Food: 5
Service: 4
Michael Flory
We were there when they first opened for the day, thinking that might be a good thing.. fresh cheese steak sounded good. Ordered a cheese steak and a bag of chips. After the order went to the cook, he told the person at the register that they don't have any bags of chips because the ones they did have expired last week. They did give me the option of fries, so I accepted.Took a few minutes to get the grill warmed up, understandable. After a little while, we (myself and another unrelated customer) were called up to the counter. What happened was that the pilot light on their frier went out before the fries were done cooking. They offered us to taste the partially cooked fries to see if they were to our liking. They really weren't, but they were hot and fully cooked. Just not crisp or browned.3 stars for the cheese steak and the friendly people who work there.
Atmosphere: 3
Food: 3
Service: 4
Michael F.
We were there when they first opened for the day, thinking that might be a good thing.. fresh cheese steak sounded good. Ordered a cheese steak and a bag of chips. After the order went to the cook, he told the person at the register that they don't have any bags of chips because the ones they did have expired last week. They did give me the option of fries, so I accepted.Took a few minutes to get the grill warmed up, understandable. After a little while, we (myself and another unrelated customer) were called up to the counter. What happened was that the pilot light on their frier went out before the fries were done cooking. They offered us to taste the partially cooked fries to see if they were to our liking. They really weren't, but they were hot and fully cooked. Just not crisp or browned. 3 stars for the cheese steak and the friendly people who work there. Might have been higher if they had what I ordered and/or the alternative to what I ordered was prepared properly.
Mark E.
Very shady place be aware of there tipping system, you hit no tip because you added tip to tip jar and you will still be charged 20%. I tried calling and was told to call back later because they were to busy. Owner is a very rude person and won't fix anything, didn't even want money back just wanted to find out what went wrong, total deflection from the start. Will never go back here for there skimpy sandwiches that make you feel like your eating a kids meal.
Mark Bowlesinski
The everyday special is a great deal and a very good sandwich! Get some mayonnaise to dip your fries in!
The only thing I was full of was disappointment. The sandwich was sad and pathetic. For the price, Charley's could at least add enough chicken to cover the bottom area of the bread. The quality was nothing to brag about either; it was very mediocre. I was so upset, I (regrettably) turned into a Karen and complained to the manager, which is not normal for me. The poor manager, understandably, can't control the portion size. He did what he could and offered to add extra meat to the sandwich at no cost, but I was too upset to accept the offer. This was my first (and last) time at Charley's. I guess I had higher expectations and this experience was a big letdown.
Rose
Split a Philly cheesesteak sandwich with one other person- cost very reasonable- $16 for sandwich + one drink...it tasted good and was filling. Atmosphere at the mall was nice- lots of families around.
Heather K.
GETTING HERE: Charley's has survived! I am so thankful. This is one of my old stand-by places to eat when I am at the Pacific View Mall. It's located upstairs next to the (empty) location where McDonald's used to be. REVIEW: Pretty good for Mall food, in my opinion and experience. I haven't had any bad experiences, thankfully. It's pretty basic and not much to review. My orders have been served hot because they literally cook it to order and I prefer their sandwiches over the fries. I have read a few Yelp reviews about their lemonade so when I am at the Mall again I will give that a try. My sandwiches were OK on my last 2 visits and I would order that sandwich again. Sadly, there aren't many food places left in the upstairs Food Court. If you're short on time and want quick service I would recommend Charley's.
Mohammad reza Mirebrahimi
Sooooo bad steaks taste,I don’t know what your meat ,you charge a lot so please give some good food to your customers ,I feel so bad after eat your Philly steaks
Jorge Morales
Food - amazingDrinks - amazingBest food I've taste in a long time.
The food was amazing ? but customer service was not girl in the register didn't seem to know what she was doing we got our food and she forgot to give us our drinks when I told her they weren't even ready the cook went over and got them for
Atmosphere: 4
Food: 5
Service: 2
I was really craving Philly style cheesesteak, so I was disappointed, but service was excellent. This location is in food court at the mall.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Philly Cheesesteak
Ordered from door dash today and everything came correct and delicious! I have ordered many times and always get a lot of customizations to my order and they have always gotten it right which is so awesome! The fries were cooked perfectly and my cheesesteaks were seasoned well and juicy! The lemonade is always great! Definitely recommend
Just had the California Chicken Philly sandwich. Pretty damn good. Not crazy expensive ($8) and served hot, fresh and with a smile. Highly recommend.
I have come here many times but a few months ago I ordered 2 large subs, paid for them and went to pick them up and the place was closed. The management is not good at customer service and I did tell the management about the incident over the phone and was basically called a liar. Is the owner in the habit of ripping people off? I would love to hear from them and have complained to corporate but it’s crickets. They would need a very big gift card and a full refund before I go back to that location. I will answer if contacted but they obviously only care about $$ not customer service. Maybe I should contact the BBB. Think I’m lying? Here are the pictures I took as proof that I was there.
Recommended dishes: Chicken Cheesesteak
One of my favorite and most memorable places to eat. Truly the number 1 Cheesesteak in the world!
Atmosphere: 3
Food: 5
Service: 4
We were there when they first opened for the day, thinking that might be a good thing.. fresh cheese steak sounded good. Ordered a cheese steak and a bag of chips. After the order went to the cook, he told the person at the register that they don't have any bags of chips because the ones they did have expired last week. They did give me the option of fries, so I accepted.Took a few minutes to get the grill warmed up, understandable. After a little while, we (myself and another unrelated customer) were called up to the counter. What happened was that the pilot light on their frier went out before the fries were done cooking. They offered us to taste the partially cooked fries to see if they were to our liking. They really weren't, but they were hot and fully cooked. Just not crisp or browned.3 stars for the cheese steak and the friendly people who work there.
Atmosphere: 3
Food: 3
Service: 4
We were there when they first opened for the day, thinking that might be a good thing.. fresh cheese steak sounded good. Ordered a cheese steak and a bag of chips. After the order went to the cook, he told the person at the register that they don't have any bags of chips because the ones they did have expired last week. They did give me the option of fries, so I accepted.Took a few minutes to get the grill warmed up, understandable. After a little while, we (myself and another unrelated customer) were called up to the counter. What happened was that the pilot light on their frier went out before the fries were done cooking. They offered us to taste the partially cooked fries to see if they were to our liking. They really weren't, but they were hot and fully cooked. Just not crisp or browned. 3 stars for the cheese steak and the friendly people who work there. Might have been higher if they had what I ordered and/or the alternative to what I ordered was prepared properly.
Very shady place be aware of there tipping system, you hit no tip because you added tip to tip jar and you will still be charged 20%. I tried calling and was told to call back later because they were to busy. Owner is a very rude person and won't fix anything, didn't even want money back just wanted to find out what went wrong, total deflection from the start. Will never go back here for there skimpy sandwiches that make you feel like your eating a kids meal.
The everyday special is a great deal and a very good sandwich! Get some mayonnaise to dip your fries in!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The only thing I was full of was disappointment. The sandwich was sad and pathetic. For the price, Charley's could at least add enough chicken to cover the bottom area of the bread. The quality was nothing to brag about either; it was very mediocre. I was so upset, I (regrettably) turned into a Karen and complained to the manager, which is not normal for me. The poor manager, understandably, can't control the portion size. He did what he could and offered to add extra meat to the sandwich at no cost, but I was too upset to accept the offer. This was my first (and last) time at Charley's. I guess I had higher expectations and this experience was a big letdown.
Split a Philly cheesesteak sandwich with one other person- cost very reasonable- $16 for sandwich + one drink...it tasted good and was filling. Atmosphere at the mall was nice- lots of families around.
GETTING HERE: Charley's has survived! I am so thankful. This is one of my old stand-by places to eat when I am at the Pacific View Mall. It's located upstairs next to the (empty) location where McDonald's used to be. REVIEW: Pretty good for Mall food, in my opinion and experience. I haven't had any bad experiences, thankfully. It's pretty basic and not much to review. My orders have been served hot because they literally cook it to order and I prefer their sandwiches over the fries. I have read a few Yelp reviews about their lemonade so when I am at the Mall again I will give that a try. My sandwiches were OK on my last 2 visits and I would order that sandwich again. Sadly, there aren't many food places left in the upstairs Food Court. If you're short on time and want quick service I would recommend Charley's.
Sooooo bad steaks taste,I don’t know what your meat ,you charge a lot so please give some good food to your customers ,I feel so bad after eat your Philly steaks
Food - amazingDrinks - amazingBest food I've taste in a long time.