How are you gonna rip people off by barely putting any food. I’ve been coming here for a year. And I won’t anymore this place is super stingy with their food. Barely any rice let alone chicken. I’ll go down the street to the one off monument atleast they fill it up. The lady in the front is also never happy to be there.
Atmosphere: 3
Food: 3
Service: 3
Michael Sheehan
Came to this location for 3 days straight. It's a nice location. Food was good the times I came before today, the teriyaki chicken was undercooked and a little cold, it looked cooked but was cold, if you get what I'm trying to describe. Today I still ate the food thinking it would be okay, I have had the stomach flu all day since and havent ate anything at all since my meal, I'm getting diarrhea and throwing up watching all the chicken come out of my mouth. I'm feeling very sick and weak and its very painful throwing up, I hope I feel better by tomorrow. The cooks there have to cook the food all the way, I'm probably finished with eating Panda Express, feeling this way isn't worth it. I don't know what's wrong with the workers but if the same thing happened to them they would be in my position. Stay safe and don't trust the food here.
Atmosphere: 1
Food: 1
Service: 1
Febe C.
I'm literally only writing this review because people only tend to write them when something goes wrong with their order but not too often you see a review talking about good customer service. This one is for you Silvia, I came around 8:30 and seen that they had no Honey walnut shrimp left (afraid that I was going to have to go to another location bc I really wanted it) so I go ahead and ask if they had any left and she said no but she could ask and Diego thank you for making this hungry Latina some. But anyways me getting shrimp is besides the point. Do you know how freaking nice it feels to walk into a restaurant and being received and talked to with a good ass positive energy???? Silvia was so polite and just so sweet. Everyone nowadays is miserable with where they work at that when someone has a good positive attitude, it needs to be recognized cause there aren't many left. Thank you for being so kind Silvia. Your attitude made my night, thank you sweet lady
JR Morgan
To Panda Walnut Creek,My family and I moved to the area couple years ago. I/we were very happy to find out there was a Panda Express near by. Been coming here ever since. Tonight I was set back in a poor and surprised way to say the least!!!I arrived at 8:25pm (the reason for this time of ETA I don’t get off work until 8:15pm) to pickup three diners for takeout. The lady behind the counter (possibly owner or manager ?) ask what I would like, I gave her my order noticing the serving bowls on everything I wanted in my order was empty, she refused to accommodate my request to make a new batch of chow menu, orange chicken and honey walnut shrimp.I was not very pleased with her lack of professionalism to take care of customers. If you do not want customers don’t bother opening your doors.Second note: As I was leaving the restaurant two other customers were apparently told the same thing as me, both walked away with nothing.Why stay open till 9:00pm if you do not want to serve your customers with their requests?Shame on you!I hope this review makes it to the corporate level.Continuing on, as per this review process. I can not finish the survey questionnaire because I did not receive any FOOD.I ended up eating at Burger Me right across the street, which might be my new go-to.I know I’m only one person but if you treat others like you did me and the others that were here at the exact same time you might consider changing your priorities to serve the folks that keep your doors open. Sorry Panda Walnut Creek it might be quite awhile before I step through your doorsSigned,Not Happy
Atmosphere: 4
Food: 4
Service: 1
Don R.
To Panda Walnut Creek,My family and I moved to the area couple years ago. I/we were very happy to find out there was a Panda Express near by. Been coming here ever since. Tonight I was set back in a poor and surprised way to say the least!!!I arrived at 8:25pm (the reason for this time of ETA I don't get off work until 8:15pm) to pickup three diners for takeout. The lady behind the counter (possibly owner or manager ?) ask what I would like, I gave her my order noticing the serving bowls on everything I wanted in my order was empty, she refused to accommodate my request to make a new batch of chow menu, orange chicken and honey walnut shrimp.I was not very pleased with her lack of professionalism to take care of customers. If you do not want customers don't bother opening your doors.Second note: As I was leaving the restaurant two other customers were apparently told the same thing as me, both walked away with nothing.Why stay open till 9:00pm if you do not want to serve your customers with their requests?Shame on you!I hope this review makes it to the corporate level.Continuing on, as per this review process. I can not finish the survey questionnaire because I did not receive any FOOD.I ended up eating at Burger Me right across the street, which might be my new go-to.I know I'm only one person but if you treat others like you did me and the others that were here at the exact same time you might consider changing your priorities to serve the folks that keep your doors open. Sorry Panda Walnut Creek it might be quite awhile before I step through your doorsSigned,Not Happy
11 d.
LOLSuch a relief seeing you guys roasting Silvia here, I don't understand why she's still here. Food quality is only okay during both lunch and dinner rush.If you have to eat panda express, perhaps try a different location.
Miel Y.
While I enjoy Panda Express food. This location has one server with the worst customer service skills I have ever encountered. Her attitude alone would make me go to a different branch. Another yelper posted a photo of her. SMH
Jeff Miller
I attribute my return visits to Panda Express to Einstein Insanity "Insanity is doing the same thing over and over and expecting different results". We justify the subpar food because it is fast and easy. Damn the quality, when you are hungry, that little voice inside says (best Gedde Watanabe voice) "The Donger need food". This trip we order the Family Meal: 2 sides of Chow Mein, Broccoli Beef, String Bean Chicken and Biejing Beef. Food is in our hands and to our house in minutes. Hungry, I put a big scoop of everything on my plate. My wife and I both comment on how little meat is in the String Bean Chicken and the Broccoli Beef. In fact I cry out "where's the beef". Tasting the dishes did not prove to be positive also. The string bean chicken and broccoli beef both lacked flavor and the broccoli was not cooked all the way. The chow mein was flavorful but the dish contained several raw onions. The only dish that had intense flavor was the Biejing Beef and honestly, always is pretty consistent. In fact, it might be the only reason I did not give the Panda Express only 1 star. We have had many a bad experience at Panda Express yet we keep coming back. Am I insane? Perhaps, but when that voice says "Donger need food", we are back to Panda Express. Put me in a rubber room and throw away the key. This kid is crazy!
Joseph Smith
Great food good price and super nice peopleKid-friendliness: My kids love this place
The worker Silvia is sooo rude not sure if she is manager or owner but the way she treats other employees and customer is disgusting.I feel bad for the other workers as she openly talk to them in a manner that no one deserves. She also took my 50$ bill to the back to ensure it was real after she checked it 3 times at the register.I know this is a franchise & makes no difference because people will still go - & nothing against Panda Express at all. But beware if you receiveAny service from Silvia.
Will never eat here again, came by with my boyfriend to get something quick Togo. After arriving home with the food, I opened up my box plate and not even one bite in I saw a big leg, had my boyfriends dad (who is a professional when it comes to insects) and verified that it was indeed a bug leg.
Susan Kinoshita
The food here is too salty, both their fried rice and steamed rice are not cooked properly.
Atmosphere: 2
Food: 2
Service: 2
Eric Luu
I've been coming here for over a year and one thing I noticed is that depending on who serves you, you get very inconsistent portions and condiments. This one lady only hands out 2 chili policy and is adamant on the rules. However, everyone else will freely give you more. This branch is poorly run, when it's busy you may see one person serving and doing cashier service. I'm driving to a different location. This one is terrible!
Atmosphere: 1
Food: 1
Service: 1
Shelley Valentine
Good food. Good portions abd friendly personnel.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken and Green Beans Chicken Combo with Power Greens
Tammy Nguyen
What is wrong with this place? The fried rice is really bad, rice is raw uncooked and dried. Orange chicken is not much of meat, only chunks of batter in most of it. Sizzling shrimp and angus steak are cold and very dry. Overall is really bad. We have to toss after tried a few bites. Will never be back to this place again even thought it nears our home. Is Panda Express going down?
How are you gonna rip people off by barely putting any food. I’ve been coming here for a year. And I won’t anymore this place is super stingy with their food. Barely any rice let alone chicken. I’ll go down the street to the one off monument atleast they fill it up. The lady in the front is also never happy to be there.
Atmosphere: 3
Food: 3
Service: 3
Came to this location for 3 days straight. It's a nice location. Food was good the times I came before today, the teriyaki chicken was undercooked and a little cold, it looked cooked but was cold, if you get what I'm trying to describe. Today I still ate the food thinking it would be okay, I have had the stomach flu all day since and havent ate anything at all since my meal, I'm getting diarrhea and throwing up watching all the chicken come out of my mouth. I'm feeling very sick and weak and its very painful throwing up, I hope I feel better by tomorrow. The cooks there have to cook the food all the way, I'm probably finished with eating Panda Express, feeling this way isn't worth it. I don't know what's wrong with the workers but if the same thing happened to them they would be in my position. Stay safe and don't trust the food here.
Atmosphere: 1
Food: 1
Service: 1
I'm literally only writing this review because people only tend to write them when something goes wrong with their order but not too often you see a review talking about good customer service. This one is for you Silvia, I came around 8:30 and seen that they had no Honey walnut shrimp left (afraid that I was going to have to go to another location bc I really wanted it) so I go ahead and ask if they had any left and she said no but she could ask and Diego thank you for making this hungry Latina some. But anyways me getting shrimp is besides the point. Do you know how freaking nice it feels to walk into a restaurant and being received and talked to with a good ass positive energy???? Silvia was so polite and just so sweet. Everyone nowadays is miserable with where they work at that when someone has a good positive attitude, it needs to be recognized cause there aren't many left. Thank you for being so kind Silvia. Your attitude made my night, thank you sweet lady
To Panda Walnut Creek,My family and I moved to the area couple years ago. I/we were very happy to find out there was a Panda Express near by. Been coming here ever since. Tonight I was set back in a poor and surprised way to say the least!!!I arrived at 8:25pm (the reason for this time of ETA I don’t get off work until 8:15pm) to pickup three diners for takeout. The lady behind the counter (possibly owner or manager ?) ask what I would like, I gave her my order noticing the serving bowls on everything I wanted in my order was empty, she refused to accommodate my request to make a new batch of chow menu, orange chicken and honey walnut shrimp.I was not very pleased with her lack of professionalism to take care of customers. If you do not want customers don’t bother opening your doors.Second note: As I was leaving the restaurant two other customers were apparently told the same thing as me, both walked away with nothing.Why stay open till 9:00pm if you do not want to serve your customers with their requests?Shame on you!I hope this review makes it to the corporate level.Continuing on, as per this review process. I can not finish the survey questionnaire because I did not receive any FOOD.I ended up eating at Burger Me right across the street, which might be my new go-to.I know I’m only one person but if you treat others like you did me and the others that were here at the exact same time you might consider changing your priorities to serve the folks that keep your doors open. Sorry Panda Walnut Creek it might be quite awhile before I step through your doorsSigned,Not Happy
Atmosphere: 4
Food: 4
Service: 1
To Panda Walnut Creek,My family and I moved to the area couple years ago. I/we were very happy to find out there was a Panda Express near by. Been coming here ever since. Tonight I was set back in a poor and surprised way to say the least!!!I arrived at 8:25pm (the reason for this time of ETA I don't get off work until 8:15pm) to pickup three diners for takeout. The lady behind the counter (possibly owner or manager ?) ask what I would like, I gave her my order noticing the serving bowls on everything I wanted in my order was empty, she refused to accommodate my request to make a new batch of chow menu, orange chicken and honey walnut shrimp.I was not very pleased with her lack of professionalism to take care of customers. If you do not want customers don't bother opening your doors.Second note: As I was leaving the restaurant two other customers were apparently told the same thing as me, both walked away with nothing.Why stay open till 9:00pm if you do not want to serve your customers with their requests?Shame on you!I hope this review makes it to the corporate level.Continuing on, as per this review process. I can not finish the survey questionnaire because I did not receive any FOOD.I ended up eating at Burger Me right across the street, which might be my new go-to.I know I'm only one person but if you treat others like you did me and the others that were here at the exact same time you might consider changing your priorities to serve the folks that keep your doors open. Sorry Panda Walnut Creek it might be quite awhile before I step through your doorsSigned,Not Happy
LOLSuch a relief seeing you guys roasting Silvia here, I don't understand why she's still here. Food quality is only okay during both lunch and dinner rush.If you have to eat panda express, perhaps try a different location.
While I enjoy Panda Express food. This location has one server with the worst customer service skills I have ever encountered. Her attitude alone would make me go to a different branch. Another yelper posted a photo of her. SMH
I attribute my return visits to Panda Express to Einstein Insanity "Insanity is doing the same thing over and over and expecting different results". We justify the subpar food because it is fast and easy. Damn the quality, when you are hungry, that little voice inside says (best Gedde Watanabe voice) "The Donger need food". This trip we order the Family Meal: 2 sides of Chow Mein, Broccoli Beef, String Bean Chicken and Biejing Beef. Food is in our hands and to our house in minutes. Hungry, I put a big scoop of everything on my plate. My wife and I both comment on how little meat is in the String Bean Chicken and the Broccoli Beef. In fact I cry out "where's the beef". Tasting the dishes did not prove to be positive also. The string bean chicken and broccoli beef both lacked flavor and the broccoli was not cooked all the way. The chow mein was flavorful but the dish contained several raw onions. The only dish that had intense flavor was the Biejing Beef and honestly, always is pretty consistent. In fact, it might be the only reason I did not give the Panda Express only 1 star. We have had many a bad experience at Panda Express yet we keep coming back. Am I insane? Perhaps, but when that voice says "Donger need food", we are back to Panda Express. Put me in a rubber room and throw away the key. This kid is crazy!
Great food good price and super nice peopleKid-friendliness: My kids love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Cream Cheese Rangoons
The worker Silvia is sooo rude not sure if she is manager or owner but the way she treats other employees and customer is disgusting.I feel bad for the other workers as she openly talk to them in a manner that no one deserves. She also took my 50$ bill to the back to ensure it was real after she checked it 3 times at the register.I know this is a franchise & makes no difference because people will still go - & nothing against Panda Express at all. But beware if you receiveAny service from Silvia.
Restaurantji Recommends
Will never eat here again, came by with my boyfriend to get something quick Togo. After arriving home with the food, I opened up my box plate and not even one bite in I saw a big leg, had my boyfriends dad (who is a professional when it comes to insects) and verified that it was indeed a bug leg.
The food here is too salty, both their fried rice and steamed rice are not cooked properly.
Atmosphere: 2
Food: 2
Service: 2
I've been coming here for over a year and one thing I noticed is that depending on who serves you, you get very inconsistent portions and condiments. This one lady only hands out 2 chili policy and is adamant on the rules. However, everyone else will freely give you more. This branch is poorly run, when it's busy you may see one person serving and doing cashier service. I'm driving to a different location. This one is terrible!
Atmosphere: 1
Food: 1
Service: 1
Good food. Good portions abd friendly personnel.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken and Green Beans Chicken Combo with Power Greens
What is wrong with this place? The fried rice is really bad, rice is raw uncooked and dried. Orange chicken is not much of meat, only chunks of batter in most of it. Sizzling shrimp and angus steak are cold and very dry. Overall is really bad. We have to toss after tried a few bites. Will never be back to this place again even thought it nears our home. Is Panda Express going down?