Jose is an excellent server and went far and beyond for customer service! Please give this man a promotion and more!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ, Baby Back
Laura Arevalo
I waited more than an hour and my food never arrived, very bad service.
Marcy Guillen
Ordered to go, got there and 5 hostesses are just standing around. I see my food, let the hostess know I am here for to go and kind of point to my food that's just sitting on the counter. Instead of getting my food, hostess proceeds to tell me let me get someone from takeout? leaves so I'm waiting and waiting, before two more hosts come up to tell me the same thing. while my food is just sitting there getting cold. From the time I received my text that my food was ready to the time received it, over an hour sitting and cold. The worst customer service, specifically the five hostesses working tonight.
Lisa Granada
Awesome. Loved everything I ordered. The bartender was very kind and made my Moscow mules to perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ, Apple Butter
Geena
Food was great, server was rude in need of some customer service skills.
I recently had the pleasure of dining at Lucille's BBQ in West Covina and I must say, it was an exceptional experience. The atmosphere was warm and inviting, and the staff was incredibly friendly and attentive.I ordered the southern fried chicken with mashed potatoes and veggies, and it was absolutely delicious. The chicken was perfectly cooked, with a crispy exterior and juicy interior. The mashed potatoes were creamy and flavorful, and the veggies were fresh and cooked to perfection.Overall, I had a fantastic dining experience at Lucille's BBQ in West Covina. The food was outstanding, the service was top-notch, and the atmosphere was cozy and welcoming. I highly recommend this restaurant to anyone looking for a great meal in a great setting.
Let me give a little background, I previously left a very negative review of this location and a year and a half later out of a love for barbeque I tried it again. If anything it's worse. When I personally view 5 or 6 of the staff gathered at the bar having shots nothing more needs to be said. I'll add that I contacted corporate and never got a return call, text or email.
Recommended dishes: BBQ Beef Ribs, BBQ, Apple Butter
Kaate howard
First came here in July 2023, and absolutely loved it, so much so, that when I came back to the states a couple weeks ago, I made sure to go again!!! The food is to die for!!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lucille’S Onion Straws, Rib Tips, Tri Tip, Baby Back
H H
I prefer the location in Chino Hills.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: BBQ Beef Ribs, Sliced Brisket
Hector Bravo
New years day. Great service,food tops #10!great ribs,Brisket,baby backs. Wow.you got .great to take ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sliced Brisket, Lucille's Sidewalk Fresh Lemonade, Lucille’S Onion Straws, Three Meat Trio Brisket St Louis Ribs Baby Back Ribs, Rib Tips, Apple Butter, Tri Tip, Beef Ribs, Baby Back, Cornbread
Jose is an excellent server and went far and beyond for customer service! Please give this man a promotion and more!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ, Baby Back
I waited more than an hour and my food never arrived, very bad service.
Ordered to go, got there and 5 hostesses are just standing around. I see my food, let the hostess know I am here for to go and kind of point to my food that's just sitting on the counter. Instead of getting my food, hostess proceeds to tell me let me get someone from takeout? leaves so I'm waiting and waiting, before two more hosts come up to tell me the same thing. while my food is just sitting there getting cold. From the time I received my text that my food was ready to the time received it, over an hour sitting and cold. The worst customer service, specifically the five hostesses working tonight.
Awesome. Loved everything I ordered. The bartender was very kind and made my Moscow mules to perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ, Apple Butter
Food was great, server was rude in need of some customer service skills.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Finger Licken’ BBQ Ribs, Fried Chicken
Had a great Happy Hour having some whiskey drinks and eating their delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lucille's Sidewalk Fresh Lemonade, BBQ, Cornbread, Southern Fried Dill Pickles
I recently had the pleasure of dining at Lucille's BBQ in West Covina and I must say, it was an exceptional experience. The atmosphere was warm and inviting, and the staff was incredibly friendly and attentive.I ordered the southern fried chicken with mashed potatoes and veggies, and it was absolutely delicious. The chicken was perfectly cooked, with a crispy exterior and juicy interior. The mashed potatoes were creamy and flavorful, and the veggies were fresh and cooked to perfection.Overall, I had a fantastic dining experience at Lucille's BBQ in West Covina. The food was outstanding, the service was top-notch, and the atmosphere was cozy and welcoming. I highly recommend this restaurant to anyone looking for a great meal in a great setting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked BBQ Nachos, BBQ Beef Ribs, Lucille's Sidewalk Fresh Lemonade, Brisket Nachos, BBQ, Rib Tips, Apple Butter, Cornbread
Great food and prices are reasonable.
Atmosphere: 4
Food: 4
Service: 4
Let me give a little background, I previously left a very negative review of this location and a year and a half later out of a love for barbeque I tried it again. If anything it's worse. When I personally view 5 or 6 of the staff gathered at the bar having shots nothing more needs to be said. I'll add that I contacted corporate and never got a return call, text or email.
Atmosphere: 2
Food: 1
Service: 1
Terrible service. Food was undercooked.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
We needed a table for 6-8. They accommodated us, service was great, was very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Beef Ribs, BBQ, BBQ Beans, Sandwich
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Beef Ribs, BBQ, Apple Butter
First came here in July 2023, and absolutely loved it, so much so, that when I came back to the states a couple weeks ago, I made sure to go again!!! The food is to die for!!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lucille’S Onion Straws, Rib Tips, Tri Tip, Baby Back
I prefer the location in Chino Hills.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: BBQ Beef Ribs, Sliced Brisket
New years day. Great service,food tops #10!great ribs,Brisket,baby backs. Wow.you got .great to take ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sliced Brisket, Lucille's Sidewalk Fresh Lemonade, Lucille’S Onion Straws, Three Meat Trio Brisket St Louis Ribs Baby Back Ribs, Rib Tips, Apple Butter, Tri Tip, Beef Ribs, Baby Back, Cornbread