This Walmart could be better. I tried to return an item a few years ago, and the girl at the desk accused me of trying to return the item the day before, which is ridiculous because I hadn't been in the store for at least a month because I avoid going there as much as possible. Furthermore, the manager accused me of returning an item they did not carry. I know this is not true because later that day, I went to the department, they carried this item and found the same one. I am glad they are finally closing this store; hopefully, we will get a store with better customer service.
Jennifer S.
Goodbye Walmart. Walmart says it is closing an underperforming West Covina supercenter on March 29, 2024. Employees at the 2753 E. Eastland Center Drive store, including pharmacy personnel, were notified of the closure on Monday, Feb. 26, 2024 the company said.2 days ago.
Owen H.
long line only two registers open and closed self check out. this is unbelievable myself and a few others only had under 10 items. now we have to wait. hire more people for the registers
Kristah C.
Rude lady at the door OLGA tried accusing me of tag switching something that was on clearance and that there were multiple of in the clearance aisle because she doesn't know how to read a dang receipt or do her job! Called over loss prevention and made a whole scene just for them to realize she was WRONG. DO BETTER.
Eva B.
Karen, Kat, Tran & Linh Always give Excellent Service @ the pharmacy. At Eastland Walmart. So Attentive even though Christal not there today shout out to her to for always making sure our maintenance medication always ready & complete. Thank you to All & highly recommend these location:)
Sharon P.
Unbelievable, Walmart customer service so sucks! I have been shopping with Walmart 7 years, but no more! They charged me twice , the problem is their self -pay machine froze, so they let me pay again !but don't refund me, let me call my bank！ very very bad experience with them!
Jennifer W.
11/16/23 Needed to return & perhaps find better curtains at this location. Returns was an easy breezy transaction & the lady, Marie was friendly & helpful. I also wanted to see if they have kitchen curtains, quite limited. The regular curtains for living room windows are basic. Walmart carries blackout types but needed the lightweight kind of curtains for privacy. Maybe this is not the place to get the curtains I prefer. Got the 3M Command brand for hooks, needed it to hang towels or my apron. There's plenty parking because this Walmart is located on the Eastland shopping Center along side Hobby Lobby, Marshalls, Sprouts & 5 Below, plus other shops. Convenient & could get pretty packed especially on the weekends. This store feels a bit crowded in terms of the organization of the aisles & shelving compared to the Walmarts in Cerritos & Lakewood/Ling Beach. Maybe I'm just not used to it. At least I didn't encounter any negative experience here, that's a treat lol.
Isaac F.
The worst Walmart!!! Duck this Walmart and the manager... they have this so called bell box to press when needing assistance and they don't work. They have one register open on a Sunday evening. It's worse than a dollar tree. It they had an room for zero stars, that's what I would give it!!!!!
Elizabeth Q.
If I could give it zero stars I would. First no lanes open just self checkout. And the when they open a lane they took the people in the back of the line instead of people at front. The employee at self checkouts had attitude and when I asked her to not talk to me she wouldn't shut up! Called manager and told her attitude from the get go, straight lied like I was gonna get in trouble. I should get a discount and a paycheck for having to scan my own items!!!!!
Delilah L.
This is the laziest Walmart. Store closes at 11 but customer service closes at 8 pm? Mon-Fri? At least until 9 where normal businesss cinducted customary hour. Why even bother having customer service when you cant even help customer? The layout of this Walmart is so frustrating. Small alley, crowded items, event ho its two floors. Baldwin Park or City of Industry location are far more superior
I have been a long time WM customer, and during Covid started grocery delivery. I was always extremely happy with my produce, dairy, and household products. The prices are unbeatable, hence made me a shopper after Covid. Normally I would never buy my meat from WM, but Stater Bros or Sprouts. Today I was in the store and opted not to make a 2nd trip to Stater Bros, so I purchased skirt steak. $40 to be exact. Toughest, worst quality of meat! So WM may lose my business because gas is expensive, and making 2 trips, one for my meat elsewhere, isn't worth my time. That's unfortunate with their buying power that they can't get the meat dept right.
Joanie H.
I wish we had negative stars.. went to Walmart the self ck out at least 15 people in line. We get up to the ck out by this time my ice cream is mushy. People are frustrated and venting on the attendant. I tried to buy liquor, the attendant grabbed it and advised you can't purchase liquor at self ck out! Ok, how can I purchase if NONE of the checkstands are open? What a joke, prices go up and service goes down ugh!
Nik N.
No one ever pick up the phone here. Was calling regarding to my online order, choose their options and the phone just ring and ring, all day! Finally got a hold of operator way later in the afternoon, she tells me she'll transfer me to customer service, I expressed to her "I've been calling all day, no one picks up", she said "really? OK let me transfer you" so she transferred me anyway and here we go again, just ring and ring, no one picks up. I guess that's Walmart for you and no one gives a crap about customer service or put in a little more effort to do their job. Gonna go order at Target instead so I don't have to deal with this bs.
Alex C.
"I love going here it's never too busy, and the self-checkout option ensures a quick and efficient shopping experience. Highly convenient!"
Wormia R.
No cashiers ever at this store. Poor customer service. Better off taking a drive to San Dimas
This Walmart could be better. I tried to return an item a few years ago, and the girl at the desk accused me of trying to return the item the day before, which is ridiculous because I hadn't been in the store for at least a month because I avoid going there as much as possible. Furthermore, the manager accused me of returning an item they did not carry. I know this is not true because later that day, I went to the department, they carried this item and found the same one. I am glad they are finally closing this store; hopefully, we will get a store with better customer service.
Goodbye Walmart. Walmart says it is closing an underperforming West Covina supercenter on March 29, 2024. Employees at the 2753 E. Eastland Center Drive store, including pharmacy personnel, were notified of the closure on Monday, Feb. 26, 2024 the company said.2 days ago.
long line only two registers open and closed self check out. this is unbelievable myself and a few others only had under 10 items. now we have to wait. hire more people for the registers
Rude lady at the door OLGA tried accusing me of tag switching something that was on clearance and that there were multiple of in the clearance aisle because she doesn't know how to read a dang receipt or do her job! Called over loss prevention and made a whole scene just for them to realize she was WRONG. DO BETTER.
Karen, Kat, Tran & Linh Always give Excellent Service @ the pharmacy. At Eastland Walmart. So Attentive even though Christal not there today shout out to her to for always making sure our maintenance medication always ready & complete. Thank you to All & highly recommend these location:)
Unbelievable, Walmart customer service so sucks! I have been shopping with Walmart 7 years, but no more! They charged me twice , the problem is their self -pay machine froze, so they let me pay again !but don't refund me, let me call my bank！ very very bad experience with them!
11/16/23 Needed to return & perhaps find better curtains at this location. Returns was an easy breezy transaction & the lady, Marie was friendly & helpful. I also wanted to see if they have kitchen curtains, quite limited. The regular curtains for living room windows are basic. Walmart carries blackout types but needed the lightweight kind of curtains for privacy. Maybe this is not the place to get the curtains I prefer. Got the 3M Command brand for hooks, needed it to hang towels or my apron. There's plenty parking because this Walmart is located on the Eastland shopping Center along side Hobby Lobby, Marshalls, Sprouts & 5 Below, plus other shops. Convenient & could get pretty packed especially on the weekends. This store feels a bit crowded in terms of the organization of the aisles & shelving compared to the Walmarts in Cerritos & Lakewood/Ling Beach. Maybe I'm just not used to it. At least I didn't encounter any negative experience here, that's a treat lol.
The worst Walmart!!! Duck this Walmart and the manager... they have this so called bell box to press when needing assistance and they don't work. They have one register open on a Sunday evening. It's worse than a dollar tree. It they had an room for zero stars, that's what I would give it!!!!!
If I could give it zero stars I would. First no lanes open just self checkout. And the when they open a lane they took the people in the back of the line instead of people at front. The employee at self checkouts had attitude and when I asked her to not talk to me she wouldn't shut up! Called manager and told her attitude from the get go, straight lied like I was gonna get in trouble. I should get a discount and a paycheck for having to scan my own items!!!!!
This is the laziest Walmart. Store closes at 11 but customer service closes at 8 pm? Mon-Fri? At least until 9 where normal businesss cinducted customary hour. Why even bother having customer service when you cant even help customer? The layout of this Walmart is so frustrating. Small alley, crowded items, event ho its two floors. Baldwin Park or City of Industry location are far more superior
Restaurantji Recommends
I have been a long time WM customer, and during Covid started grocery delivery. I was always extremely happy with my produce, dairy, and household products. The prices are unbeatable, hence made me a shopper after Covid. Normally I would never buy my meat from WM, but Stater Bros or Sprouts. Today I was in the store and opted not to make a 2nd trip to Stater Bros, so I purchased skirt steak. $40 to be exact. Toughest, worst quality of meat! So WM may lose my business because gas is expensive, and making 2 trips, one for my meat elsewhere, isn't worth my time. That's unfortunate with their buying power that they can't get the meat dept right.
I wish we had negative stars.. went to Walmart the self ck out at least 15 people in line. We get up to the ck out by this time my ice cream is mushy. People are frustrated and venting on the attendant. I tried to buy liquor, the attendant grabbed it and advised you can't purchase liquor at self ck out! Ok, how can I purchase if NONE of the checkstands are open? What a joke, prices go up and service goes down ugh!
No one ever pick up the phone here. Was calling regarding to my online order, choose their options and the phone just ring and ring, all day! Finally got a hold of operator way later in the afternoon, she tells me she'll transfer me to customer service, I expressed to her "I've been calling all day, no one picks up", she said "really? OK let me transfer you" so she transferred me anyway and here we go again, just ring and ring, no one picks up. I guess that's Walmart for you and no one gives a crap about customer service or put in a little more effort to do their job. Gonna go order at Target instead so I don't have to deal with this bs.
"I love going here it's never too busy, and the self-checkout option ensures a quick and efficient shopping experience. Highly convenient!"
No cashiers ever at this store. Poor customer service. Better off taking a drive to San Dimas