Bad service I'm really disappointed with the service and this is not the first time that I visit this place but well it's what it'sThe food it was not, what I was expecting I like Ihope but not this day
Erika Gonzales
There's an older lady who is very rude. The food and the rest of the staff are great
Atmosphere: 5
Food: 5
Service: 3
Diana Cardenas-Rico
Great ?
Atmosphere: 5
Food: 5
Service: 5
kamal Sahota
We went on a weekend. There was no crowd. No waiting food was very good, delicious and fast. The server was very friendly. I liked how they have options To order pancakes in the different Style Mason ordered protein pancakes. They were delicious. Overall, I'll give it this place of five starVegetarian options: Ihop has a lot of options, four vegetarians and vegans
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crepes
Ted Kaufmann
Very friendly service but it took a little longer than usual at iHop and my patties were a little burned.I had better iHop experiences.
Atmosphere: 4
Food: 4
Service: 5
A M
Had to try the hot sausage link with my breakfast. It was early large, spicy and tasty. Eggs and pancakes were good, abd filling. Of course, the free refills of orange juice is one of Mt favorite offerings at IHOP.Server was attentive and brought my refills and food in a timely manner.
Atmosphere: 4
Food: 4
Service: 5
Monica Wilson
Thank you for great customer service. That's hard to get these days. Great coffee!Vegetarian options: Both my husband and I enjoy the vegetarian omelets, but I got the Denver this time and a relative with us got chicken and waffles. Thank you for Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Waffles
Mel Olivo
Today, on February 28, 2024, at location 22810 Vanowen St, West Hills, CA 91307, at around 11 A.M., we were seated with myself, my mom, and 8-month-old baby niece. We were harassed by a woman who was dining next to us. She verbally yelled and threatened to hit my niece if she wouldn’t stop smacking the table. We were physically moved across the whole restaurant while she was calling us profanity words and threatening my 8-month-old niece. We asked to speak to the manager and instead got sent to the assistant manager, named Nadia Garcia. She said there was nothing she was capable of doing and told us to handle the situation ourselves by contacting the police. She voiced that the woman was a regular customer and told us we already moved. My mom, niece, and I felt very uncomfortable, and our safety was more important, so we left. I feel unseen and unheard, and it’s completely unacceptable for your employee to condone violence and life-threatening situations. I would like to know what the policy is when it comes to hostile situations like this.Kid-friendliness: Not a safe environment for families and children.
My family and I, 4 of us, come here for dinner every few weeks. We usually come here anytime from 5-7 p.m. Around this time we almost always have the same waitress. She is so kind and so sweet! We love coming here. However, I just have to say, what manager thinks it's appropriate to only have one waitress, one busboy, and one chef. The amount of times this specific IHOP is always full around dinner and you don't have more staff on deck? We see them working so hard, from trying to get everyone seated, orders down, food out, getting to-go orders packed, etc. It's ridiculous how little help they have. Today, there were THREE workers in total, and while we were there, there were at least 8 other parties of 4+. I hope the staff is very much appreciated because they are always so friendly and do their absolute best.
Atmosphere: 5
Food: 5
Service: 5
Rafael Pamatz
I wouldn’t recommend this place for families who have a disability family member ..they told me that I have to take the stroller out I have a 9 year old son who used a disability stroller he doesn’t walk ….. unprofessional staff
Frank B
It's IHOP...friendly service, but then the kitchen always lets you down...so 30 minutes for pancakes? Really? ...like I said it is IHOP....
Atmosphere: 3
Food: 3
Service: 3
Alan M.
Worst I hop ever food was dry and they were so stingy with everything server was rude and didn't attend us at all save your money and go to Dennys in Burbank and topanga!
Kerstin Warncke
Nicer shop with friendly staff, not always my first choice if you want to eat something quickly, but this branch is fine!
Bad service I'm really disappointed with the service and this is not the first time that I visit this place but well it's what it'sThe food it was not, what I was expecting I like Ihope but not this day
There's an older lady who is very rude. The food and the rest of the staff are great
Atmosphere: 5
Food: 5
Service: 3
Great ?
Atmosphere: 5
Food: 5
Service: 5
We went on a weekend. There was no crowd. No waiting food was very good, delicious and fast. The server was very friendly. I liked how they have options To order pancakes in the different Style Mason ordered protein pancakes. They were delicious. Overall, I'll give it this place of five starVegetarian options: Ihop has a lot of options, four vegetarians and vegans
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crepes
Very friendly service but it took a little longer than usual at iHop and my patties were a little burned.I had better iHop experiences.
Atmosphere: 4
Food: 4
Service: 5
Had to try the hot sausage link with my breakfast. It was early large, spicy and tasty. Eggs and pancakes were good, abd filling. Of course, the free refills of orange juice is one of Mt favorite offerings at IHOP.Server was attentive and brought my refills and food in a timely manner.
Atmosphere: 4
Food: 4
Service: 5
Thank you for great customer service. That's hard to get these days. Great coffee!Vegetarian options: Both my husband and I enjoy the vegetarian omelets, but I got the Denver this time and a relative with us got chicken and waffles. Thank you for Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Waffles
Today, on February 28, 2024, at location 22810 Vanowen St, West Hills, CA 91307, at around 11 A.M., we were seated with myself, my mom, and 8-month-old baby niece. We were harassed by a woman who was dining next to us. She verbally yelled and threatened to hit my niece if she wouldn’t stop smacking the table. We were physically moved across the whole restaurant while she was calling us profanity words and threatening my 8-month-old niece. We asked to speak to the manager and instead got sent to the assistant manager, named Nadia Garcia. She said there was nothing she was capable of doing and told us to handle the situation ourselves by contacting the police. She voiced that the woman was a regular customer and told us we already moved. My mom, niece, and I felt very uncomfortable, and our safety was more important, so we left. I feel unseen and unheard, and it’s completely unacceptable for your employee to condone violence and life-threatening situations. I would like to know what the policy is when it comes to hostile situations like this.Kid-friendliness: Not a safe environment for families and children.
Atmosphere: 1
Service: 1
Not to bad not to
Atmosphere: 5
Food: 5
Service: 5
Great IHOP!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
My family and I, 4 of us, come here for dinner every few weeks. We usually come here anytime from 5-7 p.m. Around this time we almost always have the same waitress. She is so kind and so sweet! We love coming here. However, I just have to say, what manager thinks it's appropriate to only have one waitress, one busboy, and one chef. The amount of times this specific IHOP is always full around dinner and you don't have more staff on deck? We see them working so hard, from trying to get everyone seated, orders down, food out, getting to-go orders packed, etc. It's ridiculous how little help they have. Today, there were THREE workers in total, and while we were there, there were at least 8 other parties of 4+. I hope the staff is very much appreciated because they are always so friendly and do their absolute best.
Atmosphere: 5
Food: 5
Service: 5
I wouldn’t recommend this place for families who have a disability family member ..they told me that I have to take the stroller out I have a 9 year old son who used a disability stroller he doesn’t walk ….. unprofessional staff
It's IHOP...friendly service, but then the kitchen always lets you down...so 30 minutes for pancakes? Really? ...like I said it is IHOP....
Atmosphere: 3
Food: 3
Service: 3
Worst I hop ever food was dry and they were so stingy with everything server was rude and didn't attend us at all save your money and go to Dennys in Burbank and topanga!
Nicer shop with friendly staff, not always my first choice if you want to eat something quickly, but this branch is fine!
Atmosphere: 4
Food: 5
Service: 5