Ordered a pickup through door dash. I arrived on time for the pickup at 6:45. The girl came out and said they were a little backed up and I said that was fine. After 30 minutes of waiting, I tried approaching her about my order. She was extremely rude and dismissive, curtly saying they were delayed and it was coming. She walked away from me mid sentence as I was just trying to confirm they actually had the order. People were getting their food immediately upon arrival, so it was confusing why I was still waiting. After 50 minutes she calls my name and I go through the food. We're missing several condiment orders and fries. And the items are cold, as if they had been sitting there. I go back to the door and ring the doorbell several times before she comes. I tell her I'm missing food: the fries and several sauces. She responded rudely and tells me I'm wrong and it was all in there and she wants to see the bag. I went to get the bag of food to prove we don't have our food. After waiting 55 minutes, I'm not going to leave without everything I paid for. She tries taking the bag of food inside away from me and I tell her to just bring us the missing food. She walks away and I can hear her screaming inside. Several minutes later, a man walks out and shoves the missing food into my hands and walks away. I am disgusted by the way things were handled by Umami Burgers. Rude, untimely and inconsiderate. She was the employee with blue eyes, dark hair and an accent.
(Translated by Google) Normal(Original)Normal
Ordered a pickup through door dash. I arrived on time for the pickup at 6:45. The girl came out and said they were a little backed up and I said that was fine. After 30 minutes of waiting, I tried approaching her about my order. She was extremely rude and dismissive, curtly saying they were delayed and it was coming. She walked away from me mid sentence as I was just trying to confirm they actually had the order. People were getting their food immediately upon arrival, so it was confusing why I was still waiting. After 50 minutes she calls my name and I go through the food. We're missing several condiment orders and fries. And the items are cold, as if they had been sitting there. I go back to the door and ring the doorbell several times before she comes. I tell her I'm missing food: the fries and several sauces. She responded rudely and tells me I'm wrong and it was all in there and she wants to see the bag. I went to get the bag of food to prove we don't have our food. After waiting 55 minutes, I'm not going to leave without everything I paid for. She tries taking the bag of food inside away from me and I tell her to just bring us the missing food. She walks away and I can hear her screaming inside. Several minutes later, a man walks out and shoves the missing food into my hands and walks away. I am disgusted by the way things were handled by Umami Burgers. Rude, untimely and inconsiderate. She was the employee with blue eyes, dark hair and an accent.
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