This occurred during a small event being held at the mall so it was a little busy. Obviously, the owner and lady was not prepared for the occasion. We placed a small order and waited for over 40 minutes. At this point we have already seen one other person requesting a refund to which that should've been our first red flag. At the 40 minute mark, we stepped up to the counter to request the refund. The lady kindly told us to wait and yelled for the owner to finish with the order. I told the lady that I would like to cancel my order to which the lady just continued prepping drinks; obviously she was behind on drinks. Then the owner appeared from the back with some items (that could've been ours but also could've been ALL the other people who were waiting) and placed them on a counter which is unreachable to customers. I asked the owner to please cancel my order and refund me. He sternly said "NO, IT'S DONE. I'M WORKING WITH OTHER CUSTOMERS" and returned to the back. At this point, we STILL haven't received our food. He came back out to take orders and pointed at us even telling other customers that we were holding up the line which was HIGHLY unprofessional. We begged for our money back because it was well over 40 minutes since we placed the order. He told us to move aside so that he can continue taking orders while still pointing at us and blaming us for holding up the line. Fortunately, the customers were understanding of our situation and noticed how unreasonable the owner was towards us and let him process our refund. Finally, the owner reluctantly issued our refund without an apology.
Kaisong W.
The man who made my tea was very kind & very quick as well! I got my drink in just a few minutes--the service was terrific. The drink itself? AMAZING. The pineapple tea tastes super fresh and has a floral taste alongside the fruit flavor, which was a pleasant surprise for me! Highly recommend Lollicup if you like quality fruit teas
Laney N.
Stopped by because I never knew there was a Lollicup in Westminster Mall. I wanted to get a quick drink since it's close to my work place. Westminster mall is a dead mall now with very little shoppers and many shops are closed so this might explain why business is slow. I was walking by and saw how the lights were off but the menu was still on. I was like "oh? Are they closed?" But then I saw someone inside, they saw me but didn't greet me or anything but instead turned on the lights to signal me that they were open i was standing there waiting for that person to come out but they didn't.I ended up just going to a different boba shop since I'm scared the drinks aren't going to be high quality. This review isn't for the drinks but the service
Megan Dudley
The service is horrible. It took 20 minutes for one drink. There’s a lady who just sits there while a younger guy does everything. She won’t lift a finger to help him. The drink was just ok to top it off. Will never go here again
Nick A.
Fried tofu & black milk tea was nice. Nice set up they had. Totally would go there with the buy 9 get 1 free stamp card for drinks. Tasted amazing and come again for myself plus others.
zizi hana
Very bad service, especially the cashier lady, just lies all the time. We had to wait more than half hour, this rude lady always said another 5min. Then finally a guy admitted they did not make our order at all due to some B.S. The lady never apologized and pretends all the faults are customers. Never again.
Atmosphere: 1
Food: 1
Service: 1
Monika D.
I tried to place an order over the phone because I was in a rush . The owner's wife hung up on me . So rude Food great but the service is so bad and they are rude
CM Galaxy Jam
The rice noodle soup is really good on a cold day.
Brian J.P.
Too busy
Raven Do
No tip was asked and popcorn chicken came out good. Hope it stays that way.
Always get my chicken gizzards here but the owner's (wife?) seriously hates her job. I'm never greeted with a smile... and even though they open at 11, there was a time she didn't open til half an hour later. Like how can you be late when you start at 11 am? Anyway the chicken gizzard is really good if you're into that kind of thing. Boba was just alright, definitely not worth. As for ambiance, Westminster mall is a dying place... so there's that.
Dominic N.
The customer service is poor. I ordered online and came to pick it up. When I approached the pick-up window, the cashier sat there, looked at me, and continued eating their food. Once they finally got to the window, they told me that my food would be ready in 5 minutes, but it didn't come out until 20 minutes later. We ordered the takoyaki, calamari, and onion rings. The highlight was definitely the takoyaki, the flavor and texture were spot on. The calamari was tasty as well, but we were not sure if it was frozen or not. The onion rings were definitely frozen, based on the coating that was too perfectly shaped. Be careful of the spice as well, 4/5 had quite the kick to it. We ordered the lychee fresh tea and brown sugar milk tea, both had decent flavor but were overpriced for their quality (~$7/8 per drink).The store is situated to the back left of the food court. It's a little odd because there's a store across on the right that looks exactly the same but with a different name (hea tea), not sure if they're partners. It's as nice as it can get, being in a mall food court, and there's plenty of seating.
This occurred during a small event being held at the mall so it was a little busy. Obviously, the owner and lady was not prepared for the occasion. We placed a small order and waited for over 40 minutes. At this point we have already seen one other person requesting a refund to which that should've been our first red flag. At the 40 minute mark, we stepped up to the counter to request the refund. The lady kindly told us to wait and yelled for the owner to finish with the order. I told the lady that I would like to cancel my order to which the lady just continued prepping drinks; obviously she was behind on drinks. Then the owner appeared from the back with some items (that could've been ours but also could've been ALL the other people who were waiting) and placed them on a counter which is unreachable to customers. I asked the owner to please cancel my order and refund me. He sternly said "NO, IT'S DONE. I'M WORKING WITH OTHER CUSTOMERS" and returned to the back. At this point, we STILL haven't received our food. He came back out to take orders and pointed at us even telling other customers that we were holding up the line which was HIGHLY unprofessional. We begged for our money back because it was well over 40 minutes since we placed the order. He told us to move aside so that he can continue taking orders while still pointing at us and blaming us for holding up the line. Fortunately, the customers were understanding of our situation and noticed how unreasonable the owner was towards us and let him process our refund. Finally, the owner reluctantly issued our refund without an apology.
The man who made my tea was very kind & very quick as well! I got my drink in just a few minutes--the service was terrific. The drink itself? AMAZING. The pineapple tea tastes super fresh and has a floral taste alongside the fruit flavor, which was a pleasant surprise for me! Highly recommend Lollicup if you like quality fruit teas
Stopped by because I never knew there was a Lollicup in Westminster Mall. I wanted to get a quick drink since it's close to my work place. Westminster mall is a dead mall now with very little shoppers and many shops are closed so this might explain why business is slow. I was walking by and saw how the lights were off but the menu was still on. I was like "oh? Are they closed?" But then I saw someone inside, they saw me but didn't greet me or anything but instead turned on the lights to signal me that they were open i was standing there waiting for that person to come out but they didn't.I ended up just going to a different boba shop since I'm scared the drinks aren't going to be high quality. This review isn't for the drinks but the service
The service is horrible. It took 20 minutes for one drink. There’s a lady who just sits there while a younger guy does everything. She won’t lift a finger to help him. The drink was just ok to top it off. Will never go here again
Fried tofu & black milk tea was nice. Nice set up they had. Totally would go there with the buy 9 get 1 free stamp card for drinks. Tasted amazing and come again for myself plus others.
Very bad service, especially the cashier lady, just lies all the time. We had to wait more than half hour, this rude lady always said another 5min. Then finally a guy admitted they did not make our order at all due to some B.S. The lady never apologized and pretends all the faults are customers. Never again.
Atmosphere: 1
Food: 1
Service: 1
I tried to place an order over the phone because I was in a rush . The owner's wife hung up on me . So rude Food great but the service is so bad and they are rude
The rice noodle soup is really good on a cold day.
Too busy
No tip was asked and popcorn chicken came out good. Hope it stays that way.
Restaurantji Recommends
I LOVED THEIR POPCORN CHICKEN! I RECOMMEND?
Atmosphere: 5
Food: 5
Service: 5
Always get my chicken gizzards here but the owner's (wife?) seriously hates her job. I'm never greeted with a smile... and even though they open at 11, there was a time she didn't open til half an hour later. Like how can you be late when you start at 11 am? Anyway the chicken gizzard is really good if you're into that kind of thing. Boba was just alright, definitely not worth. As for ambiance, Westminster mall is a dying place... so there's that.
The customer service is poor. I ordered online and came to pick it up. When I approached the pick-up window, the cashier sat there, looked at me, and continued eating their food. Once they finally got to the window, they told me that my food would be ready in 5 minutes, but it didn't come out until 20 minutes later. We ordered the takoyaki, calamari, and onion rings. The highlight was definitely the takoyaki, the flavor and texture were spot on. The calamari was tasty as well, but we were not sure if it was frozen or not. The onion rings were definitely frozen, based on the coating that was too perfectly shaped. Be careful of the spice as well, 4/5 had quite the kick to it. We ordered the lychee fresh tea and brown sugar milk tea, both had decent flavor but were overpriced for their quality (~$7/8 per drink).The store is situated to the back left of the food court. It's a little odd because there's a store across on the right that looks exactly the same but with a different name (hea tea), not sure if they're partners. It's as nice as it can get, being in a mall food court, and there's plenty of seating.
Too sweet and prices are bit
Atmosphere: 3
Food: 2
Service: 4
Taro Milk Tea &Yogo Mango Smoothie