Wednesday nite 3-27-24 8:30pm, ordered a 2x topping large pie...delivered within 30+ minutes, ( which delivered on time- good) but missing the 2nd topping ...called back 4x to complain to mgmt, ( they never answered) was overcooked & a YUK PIZZA overall!!! NEVER AGAIN!!!
Colin Blankley
Doors are all locked, they make you stand outside and talk through a window. Staff could’ve been friendlier. Not sure what we’re protecting other than potential food safety
Atmosphere: 1
Service: 1
Eva Wang
The manager at this location is so nice and helpful!!! He was able to help me re- place my order after a confusing mix up. Go Papa Johns!!!!!
Food: 3
Service: 5
B G
Update-Placed an order online said it would be delivered in 34 minutes. It never shows up after an hour of waiting I check the tracker and it says I still need to wait another 35min for delivery. After another 20 min of waiting I go to check tracker again and without notification my order status via the tracker says canceled. I try calling the store to see what's going on and if my order is going to come or not. I call at least 5 times and they hang up on me every time I call. No answer or voice mail they just pick up and immediately hang up. No email saying it's canceled no call or text. This is joke you need to let someone know their order isn't coming so then can make new arrangements and make sure they aren't being charged for the order. This location is terrible at customer service I regret giving them any business. The company as a whole is going down hill not sure why you would use door dash to deliver food instead of hiring drivers. I've also heard first hand from door dash drivers that if tip is not cash or over 25% they will avoid your order or make sure to take extra time to deliver it.HORRIBLE CUSTOMER SERVICEWas told my pizza would take 50 minutes I was fine with that but it has now been a hour and 20 min and I still haven't gotten my pizza I have called twice and they just keep saying its on the road. SO my pizza has been in a car for 30 minutes now that. I asked for a refund and was denied and told to just keep waiting.
Atmosphere: 1
Food: 1
Service: 1
Andrew Olguin
I am a regular customer of this place simply because it is the closest to my place for good pizza. Always great food, always hot, and great great service. Specifically, Kasey is amazing. She is probably 50% of why I would continue going there. The pride she takes in her work and kindness is refreshing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
kayla kemp
Ordered online, waited over an hr. Tried to call store and got hung up on TWICE. And then almost 2 hrs later get an email saying my order was canceled because they couldn't reach me even tho I was trying to reach them the whole time. Will order from another location moving forward. Way to handle customer service papa John's.
Service: 1
Taylor Saavedra
WEAK. Laziest pizza I've ever gotten. Disappointing to say the least.
Food: 1
Scott Shelhart
If I could leave 0 stars I would. Don’t even deserve 1. Ordered a bunch of food online. Breadsticks was one of the items. When it got there it was basically a pizza dough with no toppings or cheese on it instead of their usual rolled breadsticks. Whoever cut this and put it in a box should be fired! Absolute Laziness!! I want my money back! Have tried to call and filed a complaint online but never got response! Absolute trash! I used to love Papa John’s but it has gone way downhill!!
Ann Maertins
Thought I’d help bump the reviews of this place lol. Ordered online & came by about 10-15mins later, we were in and out in like 30 seconds with our order. The guy was friendly and double-checked our sauces without us saying anything. Can’t speak to the delivery service but we’d definitely come here again.
Trying to contact the store about my order but it just rings twice and hangs up. Not even a machine to explain what's going on, let alone an actual person.I've tried checking back in 20/30 minutes later and it's the same thing. Rings twice and then it hangs up. Absolutely ridiculous, who is the manager at this store? Is anybody in charge?
Atmosphere: 1
Food: 1
Service: 1
Hope Kennedy
Tried calling them because I never ordered. 5x??? Hunged up after 2 rings. Will be contacting owners tomorrow 1-13-2024
Tyler Marks
Placed order online, never received confirmation, so I called. Store is not answering the phone, so cannot confirm if my order was placed because no one at the store is answering. Totally unacceptable customer service. 40 mins later get an email that order was cancelled. Never ordering from here again, terrible service with a $6.49 delivery fee, no thanks.
Service: 1
Recommended dishes: Pizza
Duane Young
A $6.49 delivery fee to deliver less than 1.5 miles is outrageous. Just nickel and diming people to death. No way am I gonna order Papa John's over a local option when the value PJ's at least used to have has completely gone out the window. For shame greedy franchise owners, for shame. If I'm gonna pay that much for a pie it's gonna come from one of a dozen better options than this Papa John's, I'll tell you what.
Atmosphere: 3
Food: 2
Service: 1
Emily Howard
Pizza took an hour to arrive even though the store is 7 minutes away. Pizza arrived freezing, we had to reheat in the oven. Do they no longer provide garlic butter and pepperchini?
Wednesday nite 3-27-24 8:30pm, ordered a 2x topping large pie...delivered within 30+ minutes, ( which delivered on time- good) but missing the 2nd topping ...called back 4x to complain to mgmt, ( they never answered) was overcooked & a YUK PIZZA overall!!! NEVER AGAIN!!!
Doors are all locked, they make you stand outside and talk through a window. Staff could’ve been friendlier. Not sure what we’re protecting other than potential food safety
Atmosphere: 1
Service: 1
The manager at this location is so nice and helpful!!! He was able to help me re- place my order after a confusing mix up. Go Papa Johns!!!!!
Food: 3
Service: 5
Update-Placed an order online said it would be delivered in 34 minutes. It never shows up after an hour of waiting I check the tracker and it says I still need to wait another 35min for delivery. After another 20 min of waiting I go to check tracker again and without notification my order status via the tracker says canceled. I try calling the store to see what's going on and if my order is going to come or not. I call at least 5 times and they hang up on me every time I call. No answer or voice mail they just pick up and immediately hang up. No email saying it's canceled no call or text. This is joke you need to let someone know their order isn't coming so then can make new arrangements and make sure they aren't being charged for the order. This location is terrible at customer service I regret giving them any business. The company as a whole is going down hill not sure why you would use door dash to deliver food instead of hiring drivers. I've also heard first hand from door dash drivers that if tip is not cash or over 25% they will avoid your order or make sure to take extra time to deliver it.HORRIBLE CUSTOMER SERVICEWas told my pizza would take 50 minutes I was fine with that but it has now been a hour and 20 min and I still haven't gotten my pizza I have called twice and they just keep saying its on the road. SO my pizza has been in a car for 30 minutes now that. I asked for a refund and was denied and told to just keep waiting.
Atmosphere: 1
Food: 1
Service: 1
I am a regular customer of this place simply because it is the closest to my place for good pizza. Always great food, always hot, and great great service. Specifically, Kasey is amazing. She is probably 50% of why I would continue going there. The pride she takes in her work and kindness is refreshing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Ordered online, waited over an hr. Tried to call store and got hung up on TWICE. And then almost 2 hrs later get an email saying my order was canceled because they couldn't reach me even tho I was trying to reach them the whole time. Will order from another location moving forward. Way to handle customer service papa John's.
Service: 1
WEAK. Laziest pizza I've ever gotten. Disappointing to say the least.
Food: 1
If I could leave 0 stars I would. Don’t even deserve 1. Ordered a bunch of food online. Breadsticks was one of the items. When it got there it was basically a pizza dough with no toppings or cheese on it instead of their usual rolled breadsticks. Whoever cut this and put it in a box should be fired! Absolute Laziness!! I want my money back! Have tried to call and filed a complaint online but never got response! Absolute trash! I used to love Papa John’s but it has gone way downhill!!
Thought I’d help bump the reviews of this place lol. Ordered online & came by about 10-15mins later, we were in and out in like 30 seconds with our order. The guy was friendly and double-checked our sauces without us saying anything. Can’t speak to the delivery service but we’d definitely come here again.
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizza
Railyard is open for business !
Atmosphere: 5
Restaurantji Recommends
Trying to contact the store about my order but it just rings twice and hangs up. Not even a machine to explain what's going on, let alone an actual person.I've tried checking back in 20/30 minutes later and it's the same thing. Rings twice and then it hangs up. Absolutely ridiculous, who is the manager at this store? Is anybody in charge?
Atmosphere: 1
Food: 1
Service: 1
Tried calling them because I never ordered. 5x??? Hunged up after 2 rings. Will be contacting owners tomorrow 1-13-2024
Placed order online, never received confirmation, so I called. Store is not answering the phone, so cannot confirm if my order was placed because no one at the store is answering. Totally unacceptable customer service. 40 mins later get an email that order was cancelled. Never ordering from here again, terrible service with a $6.49 delivery fee, no thanks.
Service: 1
Recommended dishes: Pizza
A $6.49 delivery fee to deliver less than 1.5 miles is outrageous. Just nickel and diming people to death. No way am I gonna order Papa John's over a local option when the value PJ's at least used to have has completely gone out the window. For shame greedy franchise owners, for shame. If I'm gonna pay that much for a pie it's gonna come from one of a dozen better options than this Papa John's, I'll tell you what.
Atmosphere: 3
Food: 2
Service: 1
Pizza took an hour to arrive even though the store is 7 minutes away. Pizza arrived freezing, we had to reheat in the oven. Do they no longer provide garlic butter and pepperchini?