I've had more wrong drinks here than any other Starbucks. It's as if the baristas don't listen, don't know the recipe, or freestyle your order. Management should ensure that they understand what each drink recipe it. Frustrating.
Atmosphere: 4
Food: 1
Service: 3
kay hong
Bad customer service. One of the employee argues that I didn’t even order a drink when it was ordered on mobile. We checked theaddress but she just left. I had to wait 5 mins for another employee to come and this person was nice and finally fiund my order which was right on the drink. This is just the worst starbucks I have ever been. I am giving one star for the employee that just left me there.
Kristina Jackson, Broker
Online the store says they open at 6AM, but when we arrived AFTER 7 the man was not open and did not even care to say a word to us! Finally an older gentleman said, “I’m showing almost 7:15.” The man working there said, “We don’t open until 7:30 today and tomorrow because our opener needs two days off (what is he?)!” and then he says, “And this will be fluctuating constantly!” So we will NEVER know what days we can go have coffee! Huh? Ridiculous!!!!
James S
Store messes up a LOT.Told them I had a reward on my starbucks and yet I got charged. They constantly mess up drinks making HOT drinks instead of iced drinks requiring a remake.
U7657KTronh
As a long time and regular King Soopers shopper, I have become so disappointed in this brand that I am going to be shopping at the nearby Walmart. Today was the icing. My Highlands Ranch store is full of employees who clearly do not care about service or at least they didn't again tonight. I regularly order my groceries for pick up and today was the last straw for me. The order was placed for pick up between 5 and 6 and this week there was no call or text to tell us they couldn't do it so I showed u at 5:50 just to have Brandon come out and tell me that the order was not ready and wouldn't be ready for at least 45 minutes. he had an attitude as if it were my fault and I told him that it was unacceptable to at lease not receive a phone call to save me the wasted trip. He became very defensive, raised his voice and said that three employees quit and there are only two employees filling orders and that they didn't have time for phone calls. I advised him I would be contacting the store manager. I went home and called the store and requested to speak with a manager, I spoke briefly with Juanita who advised she was just the front end manager and that she would transfer me to Jo Jo the Assistant Store Manager. I spoke to Jo Jo who advised she was the assistant Manager and that the Manager was out of town. I explained what had happened and she again advised they were short staffed. I understand short staffing, and asked her why they continue to allow appointments to be booked when they know they can't fulfill them? Jo Jo advised that it was the system and the system wouldn't allow for any considerations. I asked for a number to reach the District Manager and was told that she didn't have a number and that I would have to call the main number for King Soopers and go through them to reach him. She did tell me his name was Sean Cornelius.I hate posting in this fashion but absent some means to contact a live person who is capable of helping, this was my last resort. Final thought, when we did receive a call an hour after pick up time, we immediately went and picked up and upon unpacking found our produce broken in half (cucumber) and what was obviously the worst onion that could have been found with obvious browning and multiple soft spots. Very sad King Soopers and Kroger!
Cassie P.
While I've been opting for a lot of grocery delivery during the pandemic, I have also found myself needing to run to the store a few times. In these instances, this King Soopers is the closest to me and overall, I've had good experiences! I will say everything about it just feels big. The aisles, the number of shelves, the way the dairy section twists and turns. It's just a lot. That being said, this means that they most likely have what you're looking for as long as you can find (and reach!) it. Of special note is the cheese section which I think is solid for a grocery store, the baked goods, and beer. I also like how they have a lot of locally made products featured throughout. King Soopers offers curbside pickup which I did once and found convenient. I placed the order online and when I arrived, they were super quick to bring it out. I'd definitely go this route again when it made sense.
Hannah Farr
Got our drink wrong :( would have been okay but there was a lack of customer service for sure :(
Geno A.
I went today, picked up prescriptions and did some shopping. During a global pandemic I witnessed customers with rude and boorish behavior, and not wearing masks. No matter your PERSONAL beliefs , it is a requirement. You got an issue, take it up with our government, not a clerk! That being said, I witnessed patience and empathy to mitigate petty issues with rude customers. I have been going to this store for over 7 years. I consider their staff as family. Not only do I know their names, they know mine. Until life becomes "normal" I give them 10 stars out of 5 !
Complete waste of time. Had 45 min to get to the store this morning. Went, filled my cart and added the digital coupons to my king Soopers as I put the items in my cart. Clipped the coupons on my list in the app. Got to checkout and no humans were checking anyone out so it looks like I was going to self checkout. As I checked out I noticed the coupons were not registering. I asked the only human available about the coupons a and she said they would be added at the end. I finished and hit pay and still no coupons. I hit Add coupons and the system told me help was on the way. Repeatedly it said this as that same woman fiddled with cans on a cart. I was staring straight at her as the machine continued to loudly say that help was on the way. Then the woman got on the phone. A waited several minutes until someone else passed by so I asked them for help. They told me that the woman on the phone would have to help me. Again I waited. Finally she got off the phone and came over. She told me I needed to add the coupons to the app. I showed her the app with my shopping list that had under each item confirmation that the coupon had been clipped. She said no, you need to have it in the coupons. I pointed to what it said. She said no that's the shipping list. I went to coupons where is showed the coupons clipped for those items. She said oh, well you need to buy the items that matched the description. I said yes, I did that. She asked which ones? I said all of these, items here in my coupon list. These are the items. She said I needed to buy those. I said yes, I have they are already scanned. Well the phone number you entered needs to match. I said yes, it does. She said, well it usually shows up at the end. Yes, I gathered that already. She said well we'll need to go through your bags and pull the items. I said no, I'm leaving. I've been checking out for over 10 minutes and you have been the opposite of helpful. Waste of time. Go somewhere with competent people. Do not go to this location.
Angel W.
This Kings at Quebec & C-470 in Highlands Ranch Colo. across from Kohl's is a nightmare! Wish I could give this Kings less that one star!!! The manager Karin, is so rude! Not a very nice person! I have overheard her speak so rudely not only to employees, but customers as well, as she has me & my husband when we needed help. She acts so putout to answer the simplest of questions. Oh....so sorry to interrupt your little chat fest, which is all I ever see you doing! Never have seen her actually working! My husband and I live so close & it's convenient, but we will not shop here anymore. The aisles are cluttered and the employees don't seem happy to be there. The store has a weird feel to it and is not a pleasant shopping experience. I do believe that all begins at the top. My neighbors have seen and feel the same about this Kings. Managed poorly and is probably one of the worst Kings to shop at. We were there over the weekend and thought-hoped maybe it had got better-but no, it hasn't. Save yourself the trouble of trying to get down the aisles....go elsewhere! Usually Fri-Sat- items not in stock-so a waste of time to download the coupon and come in. End up going to another Kings for what we need! Don't have time to go to more than one Kings! Skip this one!
Robin P.
This rating is specific to the pharmacy - I like the store as a whole. Unfortunately, I am going to have to move my scripts because they have become rude & inept. Gave conflicting info on process for getting scripts delivered; hardly ever have a very common, auto refill Rx in stock, send scripts to a central supply which results in significant delays even when someone is on premises waiting! Lastly, being rude & catching an attitude (particularly the tech with short red hair) is not acceptable in any retail environment, much less one where you are dealing with ill or injured people in pain.
Amy S.
I love this store! All of the employees are friendly, helpful, patient and kind. Great selection, service and prices. Thanks for everything!!!
Genocide lattes aren't my
Atmosphere: 1
Food: 1
Service: 1
I've had more wrong drinks here than any other Starbucks. It's as if the baristas don't listen, don't know the recipe, or freestyle your order. Management should ensure that they understand what each drink recipe it. Frustrating.
Atmosphere: 4
Food: 1
Service: 3
Bad customer service. One of the employee argues that I didn’t even order a drink when it was ordered on mobile. We checked theaddress but she just left. I had to wait 5 mins for another employee to come and this person was nice and finally fiund my order which was right on the drink. This is just the worst starbucks I have ever been. I am giving one star for the employee that just left me there.
Online the store says they open at 6AM, but when we arrived AFTER 7 the man was not open and did not even care to say a word to us! Finally an older gentleman said, “I’m showing almost 7:15.” The man working there said, “We don’t open until 7:30 today and tomorrow because our opener needs two days off (what is he?)!” and then he says, “And this will be fluctuating constantly!” So we will NEVER know what days we can go have coffee! Huh? Ridiculous!!!!
Store messes up a LOT.Told them I had a reward on my starbucks and yet I got charged. They constantly mess up drinks making HOT drinks instead of iced drinks requiring a remake.
As a long time and regular King Soopers shopper, I have become so disappointed in this brand that I am going to be shopping at the nearby Walmart. Today was the icing. My Highlands Ranch store is full of employees who clearly do not care about service or at least they didn't again tonight. I regularly order my groceries for pick up and today was the last straw for me. The order was placed for pick up between 5 and 6 and this week there was no call or text to tell us they couldn't do it so I showed u at 5:50 just to have Brandon come out and tell me that the order was not ready and wouldn't be ready for at least 45 minutes. he had an attitude as if it were my fault and I told him that it was unacceptable to at lease not receive a phone call to save me the wasted trip. He became very defensive, raised his voice and said that three employees quit and there are only two employees filling orders and that they didn't have time for phone calls. I advised him I would be contacting the store manager. I went home and called the store and requested to speak with a manager, I spoke briefly with Juanita who advised she was just the front end manager and that she would transfer me to Jo Jo the Assistant Store Manager. I spoke to Jo Jo who advised she was the assistant Manager and that the Manager was out of town. I explained what had happened and she again advised they were short staffed. I understand short staffing, and asked her why they continue to allow appointments to be booked when they know they can't fulfill them? Jo Jo advised that it was the system and the system wouldn't allow for any considerations. I asked for a number to reach the District Manager and was told that she didn't have a number and that I would have to call the main number for King Soopers and go through them to reach him. She did tell me his name was Sean Cornelius.I hate posting in this fashion but absent some means to contact a live person who is capable of helping, this was my last resort. Final thought, when we did receive a call an hour after pick up time, we immediately went and picked up and upon unpacking found our produce broken in half (cucumber) and what was obviously the worst onion that could have been found with obvious browning and multiple soft spots. Very sad King Soopers and Kroger!
While I've been opting for a lot of grocery delivery during the pandemic, I have also found myself needing to run to the store a few times. In these instances, this King Soopers is the closest to me and overall, I've had good experiences! I will say everything about it just feels big. The aisles, the number of shelves, the way the dairy section twists and turns. It's just a lot. That being said, this means that they most likely have what you're looking for as long as you can find (and reach!) it. Of special note is the cheese section which I think is solid for a grocery store, the baked goods, and beer. I also like how they have a lot of locally made products featured throughout. King Soopers offers curbside pickup which I did once and found convenient. I placed the order online and when I arrived, they were super quick to bring it out. I'd definitely go this route again when it made sense.
Got our drink wrong :( would have been okay but there was a lack of customer service for sure :(
I went today, picked up prescriptions and did some shopping. During a global pandemic I witnessed customers with rude and boorish behavior, and not wearing masks. No matter your PERSONAL beliefs , it is a requirement. You got an issue, take it up with our government, not a clerk! That being said, I witnessed patience and empathy to mitigate petty issues with rude customers. I have been going to this store for over 7 years. I consider their staff as family. Not only do I know their names, they know mine. Until life becomes "normal" I give them 10 stars out of 5 !
Messed up order
Restaurantji Recommends
Complete waste of time. Had 45 min to get to the store this morning. Went, filled my cart and added the digital coupons to my king Soopers as I put the items in my cart. Clipped the coupons on my list in the app. Got to checkout and no humans were checking anyone out so it looks like I was going to self checkout. As I checked out I noticed the coupons were not registering. I asked the only human available about the coupons a and she said they would be added at the end. I finished and hit pay and still no coupons. I hit Add coupons and the system told me help was on the way. Repeatedly it said this as that same woman fiddled with cans on a cart. I was staring straight at her as the machine continued to loudly say that help was on the way. Then the woman got on the phone. A waited several minutes until someone else passed by so I asked them for help. They told me that the woman on the phone would have to help me. Again I waited. Finally she got off the phone and came over. She told me I needed to add the coupons to the app. I showed her the app with my shopping list that had under each item confirmation that the coupon had been clipped. She said no, you need to have it in the coupons. I pointed to what it said. She said no that's the shipping list. I went to coupons where is showed the coupons clipped for those items. She said oh, well you need to buy the items that matched the description. I said yes, I did that. She asked which ones? I said all of these, items here in my coupon list. These are the items. She said I needed to buy those. I said yes, I have they are already scanned. Well the phone number you entered needs to match. I said yes, it does. She said, well it usually shows up at the end. Yes, I gathered that already. She said well we'll need to go through your bags and pull the items. I said no, I'm leaving. I've been checking out for over 10 minutes and you have been the opposite of helpful. Waste of time. Go somewhere with competent people. Do not go to this location.
This Kings at Quebec & C-470 in Highlands Ranch Colo. across from Kohl's is a nightmare! Wish I could give this Kings less that one star!!! The manager Karin, is so rude! Not a very nice person! I have overheard her speak so rudely not only to employees, but customers as well, as she has me & my husband when we needed help. She acts so putout to answer the simplest of questions. Oh....so sorry to interrupt your little chat fest, which is all I ever see you doing! Never have seen her actually working! My husband and I live so close & it's convenient, but we will not shop here anymore. The aisles are cluttered and the employees don't seem happy to be there. The store has a weird feel to it and is not a pleasant shopping experience. I do believe that all begins at the top. My neighbors have seen and feel the same about this Kings. Managed poorly and is probably one of the worst Kings to shop at. We were there over the weekend and thought-hoped maybe it had got better-but no, it hasn't. Save yourself the trouble of trying to get down the aisles....go elsewhere! Usually Fri-Sat- items not in stock-so a waste of time to download the coupon and come in. End up going to another Kings for what we need! Don't have time to go to more than one Kings! Skip this one!
This rating is specific to the pharmacy - I like the store as a whole. Unfortunately, I am going to have to move my scripts because they have become rude & inept. Gave conflicting info on process for getting scripts delivered; hardly ever have a very common, auto refill Rx in stock, send scripts to a central supply which results in significant delays even when someone is on premises waiting! Lastly, being rude & catching an attitude (particularly the tech with short red hair) is not acceptable in any retail environment, much less one where you are dealing with ill or injured people in pain.
I love this store! All of the employees are friendly, helpful, patient and kind. Great selection, service and prices. Thanks for everything!!!
Quick service