I was refused service at 7:32 on a Friday night. . The entire mall still open, I walked by 3 times, but wanted the sundae to take home. Girl says we already closed...I guess she already cleaned up so she can leave the very minute that the mall actually closes!? If that's the case, change your Google hours to reflect this, thanks.
Atmosphere: 1
Food: 1
Service: 1
Ali Karatsoupa
None of the staff wears gloves when serving the ice cream.
Marinelly Andrade
Website said they close at 9pm but when we got there at 8:10 they said they were closed.
Kathryn Watson
The presentation of the ice cream was lackluster. It looked sloppy and unappealing, making it difficult to enjoy.
Rachel Strauss
Saw a picture of a cold brew float on the screens. Asked the worker there for that, after being confused by the lack of menus visable. She told me that the sign lies and what they had was "what I could see with my eyeballs." whatever that means. Did not end up ordering.
Vilma Mejia
The attention is horrible, the two people in charge, they simply ignored me and didn't even bother to ask if they offered me something, they just didn't want to take my order, their names. . I will never come back here.
Thu&binh Nguyen
10 years doing this small business. This shop were doing well but 1 day 2 employees were fighting and 1 bad employee turn off the freezer then all ice cream tubs were melted. We did report to police this case. We will turn the camera to the police if it happens again. That is why you see the picture on the review is the day that happened at this ice cream tub melted last year 2022. Our team fixed it and move on.
Charis W
$8 for 2 scoops. Caramelcone and peppermint. The caramel come was half of a full scoop. I was annoyed but in no mood to go back and forth with her so i walked off. I don't live here so I won't be returning. Ice cream was good though.
Sophia Wilson
I ordered a pumpkin shake there were 3 signs advertising it. I asked for one only for her to say “we can’t do that!” With an eye role. My job involves customer service so I understand but I simply asked for one item only to get an unnecessarily rude tone. This seems to be a reoccurring thing judging the reviews. I suggest you review her employment ☺️
IBC Colorado
7.32pm I tried to order a shake, the girl said only cones, she stopped at 7pm because her boss told her so. Total laziness. #haagen-dazs not cool.
Gummy and Old Ice Cream Uhhh....major disappointment. I feel like the ice cream doesn't get a lot of movement here. It was very gummy and old tasting. Bummed out by that.
La Gitana
My mom absolutely loves the pralines & cream ice cream from here. I drove about an hr to treat her. Edwin was super friendly and efficient! To bad the store owners don’t have the place fully stocked of to go bags or tops for the medium size cups. Poor guy had to keep apologizing for something out of his control. Thanks Edwin, hope to see you soon!
Daniel LeCrone
Great experience at this location inside the Colorado Mills Mall
Ashley
Ordered 3 drinks and they nearly prepares the wrong drinks and we had to correct them... then when we got our drinks mine tasted like banana as they did not wash the blender after making one of the drinks and upon bringing this to their attention, we were met with hostility, and arguments. They eventually remade the drink but it wasn't a good experience. 1 Star service. Would not recommend; will not return
I was refused service at 7:32 on a Friday night. . The entire mall still open, I walked by 3 times, but wanted the sundae to take home. Girl says we already closed...I guess she already cleaned up so she can leave the very minute that the mall actually closes!? If that's the case, change your Google hours to reflect this, thanks.
Atmosphere: 1
Food: 1
Service: 1
None of the staff wears gloves when serving the ice cream.
Website said they close at 9pm but when we got there at 8:10 they said they were closed.
The presentation of the ice cream was lackluster. It looked sloppy and unappealing, making it difficult to enjoy.
Saw a picture of a cold brew float on the screens. Asked the worker there for that, after being confused by the lack of menus visable. She told me that the sign lies and what they had was "what I could see with my eyeballs." whatever that means. Did not end up ordering.
The attention is horrible, the two people in charge, they simply ignored me and didn't even bother to ask if they offered me something, they just didn't want to take my order, their names. . I will never come back here.
10 years doing this small business. This shop were doing well but 1 day 2 employees were fighting and 1 bad employee turn off the freezer then all ice cream tubs were melted. We did report to police this case. We will turn the camera to the police if it happens again. That is why you see the picture on the review is the day that happened at this ice cream tub melted last year 2022. Our team fixed it and move on.
$8 for 2 scoops. Caramelcone and peppermint. The caramel come was half of a full scoop. I was annoyed but in no mood to go back and forth with her so i walked off. I don't live here so I won't be returning. Ice cream was good though.
I ordered a pumpkin shake there were 3 signs advertising it. I asked for one only for her to say “we can’t do that!” With an eye role. My job involves customer service so I understand but I simply asked for one item only to get an unnecessarily rude tone. This seems to be a reoccurring thing judging the reviews. I suggest you review her employment ☺️
7.32pm I tried to order a shake, the girl said only cones, she stopped at 7pm because her boss told her so. Total laziness. #haagen-dazs not cool.
Restaurantji Recommends
Its really good
Gummy and Old Ice Cream Uhhh....major disappointment. I feel like the ice cream doesn't get a lot of movement here. It was very gummy and old tasting. Bummed out by that.
My mom absolutely loves the pralines & cream ice cream from here. I drove about an hr to treat her. Edwin was super friendly and efficient! To bad the store owners don’t have the place fully stocked of to go bags or tops for the medium size cups. Poor guy had to keep apologizing for something out of his control. Thanks Edwin, hope to see you soon!
Great experience at this location inside the Colorado Mills Mall
Ordered 3 drinks and they nearly prepares the wrong drinks and we had to correct them... then when we got our drinks mine tasted like banana as they did not wash the blender after making one of the drinks and upon bringing this to their attention, we were met with hostility, and arguments. They eventually remade the drink but it wasn't a good experience. 1 Star service. Would not recommend; will not return