This restaurant is the dirtiest place I have been to. If the front of house is in this condition, I really worry what the back of house looks like. I wish I would have looked around before ordering, I would have walked back out. The floors look like they are never washed. We were the only two people in the store, and half the tables were dirty. If I owned this location the management would be changing really quick.
Atmosphere: 1
Food: 2
Service: 3
Barb Spardelli
A couple weeks back I had walked into Freddy's, hoping to get my grandkids some lunch. I was greeted by a kind young lady, named Tracy, who had the biggest smile on her face! She made sure to greet not only me but my grandkids as well. She listened to each of our orders and took the time to make sure she had it all correct! It was my first time at Freddy's, so I was unfamiliar with their custard options and Tracy went through the various options they had! She was very patient and handled everything with grace. I noticed there were quite the bit of people there for lunch and Tracy was the one doing mostly everything. She had a headset on while helping us folk at the counter, as well as making the custard by herself as well.The manager, Tsige, had a rude and unwelcoming means to her. She dashed out the door and disappeared for quite a chunk of time. She did not welcome me or my grandkids, and brushed right past us.However, Tracy made sure to check up on us and asked if we needed anything or whatnot. It was lovely service from her end, I would definitely go back if it meant the service was as lovely as hers! My grandkids had a wonderful time as well, and really enjoyed their meals. It was a nice outing all in all, and everyone enjoyed themselves.
Atmosphere: 5
Food: 5
Service: 5
Marquis Woods
The customer service given by your cashier named Tracy is incredible. She always has a huge smile and a friendly, welcoming demeanor. Every time I come in when she is there, my experience is phenomenal. I've seen her going above and beyond for customers, opening doors for them, taking their orders to them, and even taking the time to ask how their meals are. People like her are the standard that all employees should follow when it comes to customer service!
Atmosphere: 5
Food: 5
Service: 5
Ryan Ash
Needs new management!We were waited on by Tsige A (who says she's the manager). After checking my receipt, I noticed that we didn't get a sandwich we had ordered, which wasn't on the receipt. It was then that I noticed we were charged $6.87 ($2.29 ea.) for 3 small cups of water. When I went back to the counter to get the missing sandwich, I asked about the charges for water. I was very bluntly informed that it was their policy to charge $2.29 for a small cup of water so they can "keep track of cup inventory". After protesting in utter disbelief, she did refund the charges, but I can't believe a restaurant that would have a policy like this that wouldn't inform the customer when ordering.
Atmosphere: 4
Food: 3
Service: 1
Mark Eibner
Patti Melt-- one of the best for a fast food place,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt with Onion Rings
Mile High Custom Food Trucks
This is my new favorite location, hot, quick and great service. What else could you ask for! Thank you and I’ll be back soon with my family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: California Double Burger and Fries, Patty Melt with Onion Rings
Paul Woods
Bad burger, bad shake. Freddy's off Twenty-mile has been WAY better.
Food: 2
Joanne Given
Great customer service through the drive thru
Service: 5
Blake Kubasta
Nyleis provided me with excellent service she was super friendly and made me feel like she went out of her way to make sure my order was correct and I had everything I needed to enjoy my food
Atmosphere: 5
Food: 5
Service: 5
Morgan
Nyleis was super friendly & had great customer service, because of her we will always come to this location!
Mold on the bottom of my bun!!! Gross. I called and complained and was told to come get a refund even though I paid with a card and live 30 minutes away. DO BETTER!! How about inspect the food you put out!! How about reverse transaction to give me my refund I didn’t pay in cash and I definitely DO NOT Want another burger!!! ?♀️ yes I check my food!!! #nastyfastfood #horribleservice
Atmosphere: 1
Food: 1
Service: 1
Jill Rhoades
The service here is great and so is the food! Definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Allan Carver
NOT GOOD! Went through drive through. Greeted with "what do you want". Got to the window, employee named Dream R did not greet me. She cracked the window far enough to get her arm out to collect my payment. Dream R told me my total was $19.66 I handed her a $20. She then tells me it was not enough.. Then said never mind and accepts my $20. I get my receipt and my total was $23.74! And she didnt even get my drink order correct. I love a discount but this employees customer service is garbage and she is also costing the owner profits as well as a returning customer. I will not be returning to this location. Service that Dream R displays is toxic to a company. I would fire someone that isn't willing to collect the full total. Who's to say that I'm the only one she has "discounted". Customer service is just as important as the product your selling.
Food: 2
Service: 1
Ashton Craig
Horrible service and half filled drinks and fries. Went through the drive through for a simple order of 2 fries and 2 drinks. Fries were half filled and drinks were half filled with all foam. "Dream R" had an attitude and gave the impression she didn't want to be there and had no customer service. Felt very unwelcome and will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
jakob sones
20 minutes in the drive thru and my order was still
This restaurant is the dirtiest place I have been to. If the front of house is in this condition, I really worry what the back of house looks like. I wish I would have looked around before ordering, I would have walked back out. The floors look like they are never washed. We were the only two people in the store, and half the tables were dirty. If I owned this location the management would be changing really quick.
Atmosphere: 1
Food: 2
Service: 3
A couple weeks back I had walked into Freddy's, hoping to get my grandkids some lunch. I was greeted by a kind young lady, named Tracy, who had the biggest smile on her face! She made sure to greet not only me but my grandkids as well. She listened to each of our orders and took the time to make sure she had it all correct! It was my first time at Freddy's, so I was unfamiliar with their custard options and Tracy went through the various options they had! She was very patient and handled everything with grace. I noticed there were quite the bit of people there for lunch and Tracy was the one doing mostly everything. She had a headset on while helping us folk at the counter, as well as making the custard by herself as well.The manager, Tsige, had a rude and unwelcoming means to her. She dashed out the door and disappeared for quite a chunk of time. She did not welcome me or my grandkids, and brushed right past us.However, Tracy made sure to check up on us and asked if we needed anything or whatnot. It was lovely service from her end, I would definitely go back if it meant the service was as lovely as hers! My grandkids had a wonderful time as well, and really enjoyed their meals. It was a nice outing all in all, and everyone enjoyed themselves.
Atmosphere: 5
Food: 5
Service: 5
The customer service given by your cashier named Tracy is incredible. She always has a huge smile and a friendly, welcoming demeanor. Every time I come in when she is there, my experience is phenomenal. I've seen her going above and beyond for customers, opening doors for them, taking their orders to them, and even taking the time to ask how their meals are. People like her are the standard that all employees should follow when it comes to customer service!
Atmosphere: 5
Food: 5
Service: 5
Needs new management!We were waited on by Tsige A (who says she's the manager). After checking my receipt, I noticed that we didn't get a sandwich we had ordered, which wasn't on the receipt. It was then that I noticed we were charged $6.87 ($2.29 ea.) for 3 small cups of water. When I went back to the counter to get the missing sandwich, I asked about the charges for water. I was very bluntly informed that it was their policy to charge $2.29 for a small cup of water so they can "keep track of cup inventory". After protesting in utter disbelief, she did refund the charges, but I can't believe a restaurant that would have a policy like this that wouldn't inform the customer when ordering.
Atmosphere: 4
Food: 3
Service: 1
Patti Melt-- one of the best for a fast food place,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt with Onion Rings
This is my new favorite location, hot, quick and great service. What else could you ask for! Thank you and I’ll be back soon with my family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: California Double Burger and Fries, Patty Melt with Onion Rings
Bad burger, bad shake. Freddy's off Twenty-mile has been WAY better.
Food: 2
Great customer service through the drive thru
Service: 5
Nyleis provided me with excellent service she was super friendly and made me feel like she went out of her way to make sure my order was correct and I had everything I needed to enjoy my food
Atmosphere: 5
Food: 5
Service: 5
Nyleis was super friendly & had great customer service, because of her we will always come to this location!
Service: 5
Restaurantji Recommends
Mold on the bottom of my bun!!! Gross. I called and complained and was told to come get a refund even though I paid with a card and live 30 minutes away. DO BETTER!! How about inspect the food you put out!! How about reverse transaction to give me my refund I didn’t pay in cash and I definitely DO NOT Want another burger!!! ?♀️ yes I check my food!!! #nastyfastfood #horribleservice
Atmosphere: 1
Food: 1
Service: 1
The service here is great and so is the food! Definitely recommend
Atmosphere: 5
Food: 5
Service: 5
NOT GOOD! Went through drive through. Greeted with "what do you want". Got to the window, employee named Dream R did not greet me. She cracked the window far enough to get her arm out to collect my payment. Dream R told me my total was $19.66 I handed her a $20. She then tells me it was not enough.. Then said never mind and accepts my $20. I get my receipt and my total was $23.74! And she didnt even get my drink order correct. I love a discount but this employees customer service is garbage and she is also costing the owner profits as well as a returning customer. I will not be returning to this location. Service that Dream R displays is toxic to a company. I would fire someone that isn't willing to collect the full total. Who's to say that I'm the only one she has "discounted". Customer service is just as important as the product your selling.
Food: 2
Service: 1
Horrible service and half filled drinks and fries. Went through the drive through for a simple order of 2 fries and 2 drinks. Fries were half filled and drinks were half filled with all foam. "Dream R" had an attitude and gave the impression she didn't want to be there and had no customer service. Felt very unwelcome and will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
20 minutes in the drive thru and my order was still
Service: 1