We bought 4 mocha cookie crumbles and waited about 15 minutes for them to only be chunks of ice. Pure ice. We paid for flavored ice. Not happy at all.
Atmosphere: 1
Food: 1
Service: 1
Radovan Pavlovich
Employes still need training. Asking for name and cannot key the spelling.Employees need training to correctly process the orders and to prepare sandwich orders, also ..
Thu Legit
I came in to purchase a $30 gift card. As I put my credit card in to pay, the cashier said to hit the star to complete the transaction, when you do that it automatically charged $6 tip. I asked to cancel it bc I don’t tip on purchasing gift cards and the manager said they can’t cancel it once the transaction is completed. I used to work in retail and at a coffee shop, you can absolutely cancel the transaction! When I left I called the 1-800 and had them cancel the order. This is really dishonest and bad business. I will not purchase from this Starbucks again. The two older ladies weren’t that friendly anyways and I believe they knew this would happen since I’m now reading other reviews with similar experiences. Beware of this location and their dishonest employees! Tips on everything is getting out of hand and imo I don’t believe a $6 tip to purchase a $30 gift card is necessary.
Atmosphere: 2
Food: 2
Service: 1
Alexandra Arroyo
Ordered two hot drinks here, service was very slow and the staff have a horrible attitude here. Don't come
Atmosphere: 1
Service: 1
AngieWorld
The place overall during my visit wasn’t clean, I have ordered a venti size PSL with 3 more pumps of pumpkin sauce and extra topping,(this wouldn’t be charged as extra since it is already included in the drink) but instead received the complete opposite. The cashier asked me 3x because she wasn’t sure of what I said and I repeated it 3x and also made sure at the end that, that was what I ordered, she wasn’t sure but then said yea . The total came up close to 8$(which is like 1.70$ higher than it’s supposed to be ) and the wait was more than 10 minutes, at the end they had messed up my order and had Gaven me the smallest size of the psl that I have ordered in a venti which would be the biggest from frapes. After I said it’s the wrong size and the wrong order for the amounts they took it and threw it away and took another 10 minutes to make me another which still wasn’t what I have ordered.
Atmosphere: 1
Food: 1
Service: 1
Jean Vilmenay
Buyer Beware!It was my experience that their machines are set up to automatically charge you a tip, at least when you are reloading your card.I asked for a reload and didn't realize until my receipt was printed that I was charged a 20% tip, so $4.00 extra to load money on my card.For the record, this is no longer a tip but a fee. It's outrageous to charge me $4.00 to load my Starbucks card so I can order a drink.I won't use this location again and if this is a Starbucks approved practice, then I think it's time for me to find a new coffee shop.Tips are supposed to be voluntary and I struggle with the notion, but thought to be a wage equalizer.When you add them to my account you both take my right to decide how to handle the tip away from me and decide for me what my responsibility is for equalizing your employees wages.Since you have no idea what I do for a living, you don't know if we make the same salary, you make more than I do, or if I make more than you do and have a social responsibility for helping to equal your wages to mine.Instead you have made it your responsibility to steal from your customers by setting your machine to authorize tips on our behalf, with font to small to read, and buttons that are not easy to figure out how to understand how to correct the tip you have chosen to build-in on our behalf.To make matters worse, your employees have also chosen not to say anything about the tip you are building into said purchase!Well, you have also failed to realize that this is a reason to ensure that someone won't return. That poor traffic in your store, means reduced hours for you and in the long run affects your entire paycheck...stealing tips from your customers is a great way to ensure that you don't have customers!
Atmosphere: 1
Service: 1
Vera de Quack
Hier serveren ze heerlijke cappuccino en gewone koffie.
Atmosphere: 5
Food: 5
Service: 5
Audry
Tipped 20% , not deserving. The person who took my order wouldn't make eye contact, mumbled like she couldn't be bothered and I waited forever with no smiles..NO ONE HAD A SMILE 4 PPL....and the simplest names were bring pronounced wrong. Never going back.
Every time I come to visit this location there are employees just standing around or goofing off. The most recent time I was in, two girls were arm wrestling on the counter. The time before that I asked for a pumpkin creamcold brew. The barista who made my drink would do a step then stop talk to their friends and then do another step then stop and talk to their friend. It’s seriously an issue that needs to be addressed
Atmosphere: 1
Food: 3
Service: 1
Michael Paisis (PofC)
Typical Starbucks. The same no matter where you are. However this one had fresh coffee with 3 varieties and service was faster then others I usually go. Keep up the good work!
Atmosphere: 3
Food: 4
Service: 4
felix ortegA
Their coffee is really good and so is there cold
Atmosphere: 5
Food: 5
Service: 5
Rose Marie
I came in around 5 pm and ordered an iced pumpkin spice latte. There were 3 employees that were goofing around. I was the only customer they had and it took at least 10 minutes to make my drink. The coffee wasn't very good, the price was almost $7, the service wasn't prompt, and bathrooms were disgusting.
Atmosphere: 2
Food: 3
Service: 2
Piper Kassouni
Came in a few weeks ago and ordered two drinks. An iced chai with brown sugar, and a shaken espresso with brown sugar and whole milk. The iced chai was fine, the shaken espresso was made with oat milk, which I can’t drink so I asked them to remake it— normally I wouldn’t ask to have something be remade but I cannot drink oat milk. They remake the drink and the barista hands it back to me in a timely manner. I leave with my drink and I realize they forgot the brown sugar. This is where the issues start. I walk back in and immediately the barista I make eye contact with rolls her eyes and I see her say “oh my god she’s back”. Let it be known, I was not being rude at all. I was a Starbucks barista for quite some time, so I am very empathetic to Starbucks baristas and staff. I am then ignored for a few minutes even though there was maybe only three other people in there and I was watching the baristas just stand there. After I say excuse me for probably the third time the employee finally comes over and is very snappy with me. I apologized and said that the brown sugar hadn’t been added and asked for the pumps just in the cup. The barista begrudgingly puts the brown sugar in there and not really slams, but kind of harshly put the drink down on the counter despite my hand being extended out. I get that people have bad days but taking it out on a customer is lame.
Great
Atmosphere: 5
Food: 5
Service: 5
Lisa was very nice and helpful
We bought 4 mocha cookie crumbles and waited about 15 minutes for them to only be chunks of ice. Pure ice. We paid for flavored ice. Not happy at all.
Atmosphere: 1
Food: 1
Service: 1
Employes still need training. Asking for name and cannot key the spelling.Employees need training to correctly process the orders and to prepare sandwich orders, also ..
I came in to purchase a $30 gift card. As I put my credit card in to pay, the cashier said to hit the star to complete the transaction, when you do that it automatically charged $6 tip. I asked to cancel it bc I don’t tip on purchasing gift cards and the manager said they can’t cancel it once the transaction is completed. I used to work in retail and at a coffee shop, you can absolutely cancel the transaction! When I left I called the 1-800 and had them cancel the order. This is really dishonest and bad business. I will not purchase from this Starbucks again. The two older ladies weren’t that friendly anyways and I believe they knew this would happen since I’m now reading other reviews with similar experiences. Beware of this location and their dishonest employees! Tips on everything is getting out of hand and imo I don’t believe a $6 tip to purchase a $30 gift card is necessary.
Atmosphere: 2
Food: 2
Service: 1
Ordered two hot drinks here, service was very slow and the staff have a horrible attitude here. Don't come
Atmosphere: 1
Service: 1
The place overall during my visit wasn’t clean, I have ordered a venti size PSL with 3 more pumps of pumpkin sauce and extra topping,(this wouldn’t be charged as extra since it is already included in the drink) but instead received the complete opposite. The cashier asked me 3x because she wasn’t sure of what I said and I repeated it 3x and also made sure at the end that, that was what I ordered, she wasn’t sure but then said yea . The total came up close to 8$(which is like 1.70$ higher than it’s supposed to be ) and the wait was more than 10 minutes, at the end they had messed up my order and had Gaven me the smallest size of the psl that I have ordered in a venti which would be the biggest from frapes. After I said it’s the wrong size and the wrong order for the amounts they took it and threw it away and took another 10 minutes to make me another which still wasn’t what I have ordered.
Atmosphere: 1
Food: 1
Service: 1
Buyer Beware!It was my experience that their machines are set up to automatically charge you a tip, at least when you are reloading your card.I asked for a reload and didn't realize until my receipt was printed that I was charged a 20% tip, so $4.00 extra to load money on my card.For the record, this is no longer a tip but a fee. It's outrageous to charge me $4.00 to load my Starbucks card so I can order a drink.I won't use this location again and if this is a Starbucks approved practice, then I think it's time for me to find a new coffee shop.Tips are supposed to be voluntary and I struggle with the notion, but thought to be a wage equalizer.When you add them to my account you both take my right to decide how to handle the tip away from me and decide for me what my responsibility is for equalizing your employees wages.Since you have no idea what I do for a living, you don't know if we make the same salary, you make more than I do, or if I make more than you do and have a social responsibility for helping to equal your wages to mine.Instead you have made it your responsibility to steal from your customers by setting your machine to authorize tips on our behalf, with font to small to read, and buttons that are not easy to figure out how to understand how to correct the tip you have chosen to build-in on our behalf.To make matters worse, your employees have also chosen not to say anything about the tip you are building into said purchase!Well, you have also failed to realize that this is a reason to ensure that someone won't return. That poor traffic in your store, means reduced hours for you and in the long run affects your entire paycheck...stealing tips from your customers is a great way to ensure that you don't have customers!
Atmosphere: 1
Service: 1
Hier serveren ze heerlijke cappuccino en gewone koffie.
Atmosphere: 5
Food: 5
Service: 5
Tipped 20% , not deserving. The person who took my order wouldn't make eye contact, mumbled like she couldn't be bothered and I waited forever with no smiles..NO ONE HAD A SMILE 4 PPL....and the simplest names were bring pronounced wrong. Never going back.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Every time I come to visit this location there are employees just standing around or goofing off. The most recent time I was in, two girls were arm wrestling on the counter. The time before that I asked for a pumpkin creamcold brew. The barista who made my drink would do a step then stop talk to their friends and then do another step then stop and talk to their friend. It’s seriously an issue that needs to be addressed
Atmosphere: 1
Food: 3
Service: 1
Typical Starbucks. The same no matter where you are. However this one had fresh coffee with 3 varieties and service was faster then others I usually go. Keep up the good work!
Atmosphere: 3
Food: 4
Service: 4
Their coffee is really good and so is there cold
Atmosphere: 5
Food: 5
Service: 5
I came in around 5 pm and ordered an iced pumpkin spice latte. There were 3 employees that were goofing around. I was the only customer they had and it took at least 10 minutes to make my drink. The coffee wasn't very good, the price was almost $7, the service wasn't prompt, and bathrooms were disgusting.
Atmosphere: 2
Food: 3
Service: 2
Came in a few weeks ago and ordered two drinks. An iced chai with brown sugar, and a shaken espresso with brown sugar and whole milk. The iced chai was fine, the shaken espresso was made with oat milk, which I can’t drink so I asked them to remake it— normally I wouldn’t ask to have something be remade but I cannot drink oat milk. They remake the drink and the barista hands it back to me in a timely manner. I leave with my drink and I realize they forgot the brown sugar. This is where the issues start. I walk back in and immediately the barista I make eye contact with rolls her eyes and I see her say “oh my god she’s back”. Let it be known, I was not being rude at all. I was a Starbucks barista for quite some time, so I am very empathetic to Starbucks baristas and staff. I am then ignored for a few minutes even though there was maybe only three other people in there and I was watching the baristas just stand there. After I say excuse me for probably the third time the employee finally comes over and is very snappy with me. I apologized and said that the brown sugar hadn’t been added and asked for the pumps just in the cup. The barista begrudgingly puts the brown sugar in there and not really slams, but kind of harshly put the drink down on the counter despite my hand being extended out. I get that people have bad days but taking it out on a customer is lame.
Atmosphere: 1
Food: 1
Service: 1