Really nice little store a minute walk from Lionshead Gondala. Ice cream is great. Really nice staff. And surprisingly, really good prices especially for a ice cream shop in a ski town. Good spot!
Atmosphere: 5
Food: 5
Service: 5
dylan mendes
Good service and even better ice cream.Dietary restrictions: Had a gluten free menu
Food was great! Service was absolutely terrible, the workers were ridiculing the customers, and messing up on ice cream orders. Please train your employees better!
Food: 5
Service: 1
Michael N.
It's Haagen-Daz, so it's the best ice cream around. It's delicious. The staff is friendly and efficient. But, this summer its hours have been unreliable. And it has this bizarre sigh in the door, saying it *may* close earlier because of a "shortage on employees." First, that's nonsense. Second, "shortage of employees" is very 2021-2022. Other Vail businesses have figured this out. And third, we count on you to be open after an evening hike. So, be open.
Ali N.
Who doesn't love Haagen Dazs? It's the best ice cream! This one is conveniently located in Lionshead. They have lots of great flavors, and I prefer their waffle cones to those of other local ice cream shops. Plus, the portions are quite generous--even for a single scoop. Service has been great when we have been there recently. Very nice employees. The other day they were closed early, so we had to settle for a less-good frozen treat elsewhere. It seems they are experiencing an employee shortage (and grammar deficiency). See attached photo.
Google user
Food was great! Service was absolutely terrible, the workers were ridiculing the customers, and messing up on ice cream orders. Please train your employees better!
Ariel Rosemberg
Sign says open til 9, yet the staff insists they’re closed at their discretion. Absolutely insane. 0/10.
Ana M.
I wish I had some pictures to show you what Real Affogato looks like! After a long day skiing the best thing is coffee and ice-cream. we found this place through yelp. The line was long was going pretty quick! The taste of Espresso and the smell of coffee in their shop is still in my mind. I would defiantly go back there next time I'm in town :D
Be aware of the Haagen-Dazs cop rushing everyone to move up the line. Must have been the manager squeezing every sale he can. Over prized and tiny scoops.
John Thornton
The service one the day I came was superb. Teagan was amazing and suggested different flavors for our affogatos and answered many questions with a deep knowledge of his craft and a concern for people getting what they want. He also made us feel important by continuing conversation as we made our way through the line. 10 out of 10 would recommend.
b s1212
this place employs a doorman who is quite rude about customer numbers in the store. they need a better model for serving lots of willing customers. prices are high obviously.
Cosimo Ricciardi (Emerald Coast Podiatry)
Such a great customer service. Took my daughter there after skiing serval times. The young man with the dreds was one of the nicest guys ever.
Samuel B.
Walked in during store hours to a room full of 10 customers and was then berated that the store was closed. Came here a couple times previously and received strange and rude service along with overpriced freezer burnt ice cream. Save your time and money by going somewhere else.
Really nice little store a minute walk from Lionshead Gondala. Ice cream is great. Really nice staff. And surprisingly, really good prices especially for a ice cream shop in a ski town. Good spot!
Atmosphere: 5
Food: 5
Service: 5
Good service and even better ice cream.Dietary restrictions: Had a gluten free menu
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Flavor Ice Cream
Awesome place for ice cream. Not too overpriced considering the location. Quick service. Our Little guy loved the treat!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Birthday Cake Flavor Ice Cream
The best Ice Cream to go in Vail!
Atmosphere: 5
Food: 5
Service: 5
Food was great! Service was absolutely terrible, the workers were ridiculing the customers, and messing up on ice cream orders. Please train your employees better!
Food: 5
Service: 1
It's Haagen-Daz, so it's the best ice cream around. It's delicious. The staff is friendly and efficient. But, this summer its hours have been unreliable. And it has this bizarre sigh in the door, saying it *may* close earlier because of a "shortage on employees." First, that's nonsense. Second, "shortage of employees" is very 2021-2022. Other Vail businesses have figured this out. And third, we count on you to be open after an evening hike. So, be open.
Who doesn't love Haagen Dazs? It's the best ice cream! This one is conveniently located in Lionshead. They have lots of great flavors, and I prefer their waffle cones to those of other local ice cream shops. Plus, the portions are quite generous--even for a single scoop. Service has been great when we have been there recently. Very nice employees. The other day they were closed early, so we had to settle for a less-good frozen treat elsewhere. It seems they are experiencing an employee shortage (and grammar deficiency). See attached photo.
Food was great! Service was absolutely terrible, the workers were ridiculing the customers, and messing up on ice cream orders. Please train your employees better!
Sign says open til 9, yet the staff insists they’re closed at their discretion. Absolutely insane. 0/10.
I wish I had some pictures to show you what Real Affogato looks like! After a long day skiing the best thing is coffee and ice-cream. we found this place through yelp. The line was long was going pretty quick! The taste of Espresso and the smell of coffee in their shop is still in my mind. I would defiantly go back there next time I'm in town :D
Restaurantji Recommends
Be aware of the Haagen-Dazs cop rushing everyone to move up the line. Must have been the manager squeezing every sale he can. Over prized and tiny scoops.
The service one the day I came was superb. Teagan was amazing and suggested different flavors for our affogatos and answered many questions with a deep knowledge of his craft and a concern for people getting what they want. He also made us feel important by continuing conversation as we made our way through the line. 10 out of 10 would recommend.
this place employs a doorman who is quite rude about customer numbers in the store. they need a better model for serving lots of willing customers. prices are high obviously.
Such a great customer service. Took my daughter there after skiing serval times. The young man with the dreds was one of the nicest guys ever.
Walked in during store hours to a room full of 10 customers and was then berated that the store was closed. Came here a couple times previously and received strange and rude service along with overpriced freezer burnt ice cream. Save your time and money by going somewhere else.