I picked up take out and once again, the order is incorrect. Instead of baguettes, they gave me chips. No bacon on the bacon mac & cheese. And the wrong salad. I've finally had it and will never order from Panera again.
Atmosphere: 1
Food: 1
Service: 1
Sondra Pieters
I ordered through the drive through and only received a portion of what I ordered. Once I got home and saw that the order was wrong, I called in and spoke the manager (Jordan) who told me that I could come back and they would make my order right at no charge. I told her I would come back the following day ( today) and when I did, the assistant manager met me at the window asking for me original receipt (which I was never given) and when I told her that she could look it up under my phone number because I am a rewards customer, she insisted I still needed the receipt. I laughed andre said, “So not only did you get my order wrong, but you didn’t give me a receipt and even though you can look the order up by my phone number, you are refusing to do so and I am once again the one paying for your mistake”. She said she could give me a discount on my order but she wouldn’t comp it. I wasn’t going to argue so I just said never mind and drove away. I won’t be eating at that Panera again.
Service: 1
Jean Vilmenay
I have not eaten at Panera since moving to Colorado just over two years ago.I am afraid they are pricing themselves out of their market. I felt like I was charged for more food than I paid for.I selected the you pick 2 southwest chicken ranch salad and veggies sandwich. Added a Vanilla latte just under $23.00Sadly I was hungry soon after. I have spent less on a meal and stayed satisfied for long after.I don't understand why their registers are prompting you to tip them.We pick up our own food and bus our own tables. Which means everyone is doing the job they are paid to do, with zero additional effort.No one is making sure my drink is full, if something is missing from my order, it's a trip back to the kitchen for me to get it. Yet, I am being asked to tip their staff for just doing the job they are hired to do.In fact, I am doing the job we often have provided to us by the food service industry. Picking up my order, busing my table, going back to the kitchen for missing items.By the way, my pager wasn't even charged for me to pick up my order. Thankfully I was having lunch with a friend. She ordered after me and when her pager went off, she said mine might be ready. There was a meal on the counter.I look at my pager and noticed that the lights were out. There was a light on when they handed it to me. It changed, but didn't vibrate so I didn't think it was mine initially.But upon noticing it was dead, and her food was ready and I ordered prior to her...I went to the counter and asked about my meal. It was in fact ready...In my head I began to wonder: How long had it been sitting there? How long would it have been sitting there if I had been eating alone?If you anticipate that we are going to pick up our meals based on the pager going off. I believe it's reasonable then for me to expect it to be fully charged and ready to call me to pickup my food in a timely manner!Had my order been hot, my food would have been getting cold due to a dead pager. As it was the ice in my iced coffee was melted and the bread on my sandwich was left exposed to the air longer than it needed to be.The southwest sauce on my salad wasn't as visually appealing as it was when they first dressed my salad. Having never ordered the saled before initially I thought it was the sauce. In hindsight, it was the sauce sitting exposed, that's exactly what the funny color was!Since we eat with our senses all these tiny missteps impacted both the enjoyment of my meal today. But equally important my likelihood of returning in the future. Which isn't likely!I have been trying places that I didn't get to choose where I lived previously.You failed to make me miss you today!
Food: 3
Joe Nagel
Was very disappointed today. Only takeout n wasn't told. Had friends meet us there; then left without, so sorry. We didn't know about no eating inside?
Atmosphere: 2
Food: 3
Service: 2
Leanne Lukenbill
So I ordered my food at the drive thru and they don’t give me a total for the food. I go to the window and the cashier who was extremely rude. So she calls over a manager who talks down to me like I’m an idiot. Refuse to take the gift card that has a card number on it. I didn’t think they could get any worse in customer service. Went over to Panera in superior who took the gift card.
Atmosphere: 1
Food: 1
Service: 1
Radomir Šubatlija
Go to place for a healthy meal and a nice smoothie. French baguette is the best here.
Atmosphere: 5
Food: 5
Service: 5
Charles Clawson
The service is great and they have great hours of operation.
Atmosphere: 5
Food: 5
Service: 5
Lia Garcia
Absolutely poor management at this place. Huge wait times, as managers are in the back somewhere or just walking around watching, literally doing nothing as some of their workers are trying to keep up (Looks like some are completely lost).Find a manager not scared to step in and help and motivate their team. Put in place correct training so everyone can help as needed. Sitting here waiting for food, watching the Chaos. Lack of leadership from Managers kill this place. Same taste in food as any Panera.
This is actually the worst Panera I’ve gone to. Like the food is still the same, but it took forever for them to make. How does it take 20 minutes to make two bowls of Mac and cheese and a chicken bowl? And they gave us the wrong size smoothie. I had to drink a small sized smoothie that cost $7. I’d rather go dumpster diving behind a financially declining food bank than eat here again. 0/5.
Atmosphere: 2
Food: 3
Service: 1
Kirsten Holly Chang
You're kidding me right? Just because you hate your job doesn't mean I hate my life.
Atmosphere: 1
Food: 1
Service: 1
Chris Parton
Panera food is boring. Great staff. Good wifi. Food meh.
Atmosphere: 3
Food: 2
Service: 4
Bob Feis
Overpriced, cold food, wrong order, lousy uncaring service and filthy dining area. Drink station was a mess and leftover iced tea is uncalled for. $5.99 per drink is outrageous. $45 for 2 cups of soup, 2 sandwiches and 2 drinks. I hope you price yourselves right out of business. 3.3 average review score is overstated. We will never eat at Panera Bread again, ever.
Great food and service
Atmosphere: 5
Food: 5
Service: 5
I picked up take out and once again, the order is incorrect. Instead of baguettes, they gave me chips. No bacon on the bacon mac & cheese. And the wrong salad. I've finally had it and will never order from Panera again.
Atmosphere: 1
Food: 1
Service: 1
I ordered through the drive through and only received a portion of what I ordered. Once I got home and saw that the order was wrong, I called in and spoke the manager (Jordan) who told me that I could come back and they would make my order right at no charge. I told her I would come back the following day ( today) and when I did, the assistant manager met me at the window asking for me original receipt (which I was never given) and when I told her that she could look it up under my phone number because I am a rewards customer, she insisted I still needed the receipt. I laughed andre said, “So not only did you get my order wrong, but you didn’t give me a receipt and even though you can look the order up by my phone number, you are refusing to do so and I am once again the one paying for your mistake”. She said she could give me a discount on my order but she wouldn’t comp it. I wasn’t going to argue so I just said never mind and drove away. I won’t be eating at that Panera again.
Service: 1
I have not eaten at Panera since moving to Colorado just over two years ago.I am afraid they are pricing themselves out of their market. I felt like I was charged for more food than I paid for.I selected the you pick 2 southwest chicken ranch salad and veggies sandwich. Added a Vanilla latte just under $23.00Sadly I was hungry soon after. I have spent less on a meal and stayed satisfied for long after.I don't understand why their registers are prompting you to tip them.We pick up our own food and bus our own tables. Which means everyone is doing the job they are paid to do, with zero additional effort.No one is making sure my drink is full, if something is missing from my order, it's a trip back to the kitchen for me to get it. Yet, I am being asked to tip their staff for just doing the job they are hired to do.In fact, I am doing the job we often have provided to us by the food service industry. Picking up my order, busing my table, going back to the kitchen for missing items.By the way, my pager wasn't even charged for me to pick up my order. Thankfully I was having lunch with a friend. She ordered after me and when her pager went off, she said mine might be ready. There was a meal on the counter.I look at my pager and noticed that the lights were out. There was a light on when they handed it to me. It changed, but didn't vibrate so I didn't think it was mine initially.But upon noticing it was dead, and her food was ready and I ordered prior to her...I went to the counter and asked about my meal. It was in fact ready...In my head I began to wonder: How long had it been sitting there? How long would it have been sitting there if I had been eating alone?If you anticipate that we are going to pick up our meals based on the pager going off. I believe it's reasonable then for me to expect it to be fully charged and ready to call me to pickup my food in a timely manner!Had my order been hot, my food would have been getting cold due to a dead pager. As it was the ice in my iced coffee was melted and the bread on my sandwich was left exposed to the air longer than it needed to be.The southwest sauce on my salad wasn't as visually appealing as it was when they first dressed my salad. Having never ordered the saled before initially I thought it was the sauce. In hindsight, it was the sauce sitting exposed, that's exactly what the funny color was!Since we eat with our senses all these tiny missteps impacted both the enjoyment of my meal today. But equally important my likelihood of returning in the future. Which isn't likely!I have been trying places that I didn't get to choose where I lived previously.You failed to make me miss you today!
Food: 3
Was very disappointed today. Only takeout n wasn't told. Had friends meet us there; then left without, so sorry. We didn't know about no eating inside?
Atmosphere: 2
Food: 3
Service: 2
So I ordered my food at the drive thru and they don’t give me a total for the food. I go to the window and the cashier who was extremely rude. So she calls over a manager who talks down to me like I’m an idiot. Refuse to take the gift card that has a card number on it. I didn’t think they could get any worse in customer service. Went over to Panera in superior who took the gift card.
Atmosphere: 1
Food: 1
Service: 1
Go to place for a healthy meal and a nice smoothie. French baguette is the best here.
Atmosphere: 5
Food: 5
Service: 5
The service is great and they have great hours of operation.
Atmosphere: 5
Food: 5
Service: 5
Absolutely poor management at this place. Huge wait times, as managers are in the back somewhere or just walking around watching, literally doing nothing as some of their workers are trying to keep up (Looks like some are completely lost).Find a manager not scared to step in and help and motivate their team. Put in place correct training so everyone can help as needed. Sitting here waiting for food, watching the Chaos. Lack of leadership from Managers kill this place. Same taste in food as any Panera.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Roasted Turkey & Avocado blt
Quick service, pricing is getting high.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is actually the worst Panera I’ve gone to. Like the food is still the same, but it took forever for them to make. How does it take 20 minutes to make two bowls of Mac and cheese and a chicken bowl? And they gave us the wrong size smoothie. I had to drink a small sized smoothie that cost $7. I’d rather go dumpster diving behind a financially declining food bank than eat here again. 0/5.
Atmosphere: 2
Food: 3
Service: 1
You're kidding me right? Just because you hate your job doesn't mean I hate my life.
Atmosphere: 1
Food: 1
Service: 1
Panera food is boring. Great staff. Good wifi. Food meh.
Atmosphere: 3
Food: 2
Service: 4
Overpriced, cold food, wrong order, lousy uncaring service and filthy dining area. Drink station was a mess and leftover iced tea is uncalled for. $5.99 per drink is outrageous. $45 for 2 cups of soup, 2 sandwiches and 2 drinks. I hope you price yourselves right out of business. 3.3 average review score is overstated. We will never eat at Panera Bread again, ever.
Atmosphere: 1
Food: 1
Service: 1
it's expensive in
Atmosphere: 5
Food: 5
Service: 5