This was our first and last time at JJs. The worker behind the counter was very friendly and shared her thoughts on which items she liked best. We just did not like the sandwiches. The bread didn't have much flavor and overall the taste of the sandwich was just....meh.
Atmosphere: 4
Food: 2
Service: 5
Colin Powell
Placed order online. When I got to the store the young man behind the counter had no idea what was going on. Thought it was a good idea to take out the trash and mess with the carpets then come try and help me. Couldn’t find my order. Seemed drunk slurring. Could not remember the names I had just given him. Just said to cancel and walk out.
Atmosphere: 1
Food: 1
Service: 1
Rachel Rogers
There is an outstanding employee at this location (who’s name I forgot to ask) that is so pleasant with customers and clearly helpful to coworkers (multiple occasions). I hope the Person in Charge on this evening’s shift gets promoted to manager soon. Best fast food service I’ve ever had; best employee attitude I’ve ever encountered.
Atmosphere: 5
Food: 4
Service: 5
Matt L
This location has never let me down. The quality of their subs blow subway out of the water... Granted no fast food sub will be the quality that a real deli will provide, but there really aren't any delis in Windsor so this is the best option. And they are actually pretty great!
Atmosphere: 5
Food: 5
Service: 5
Isaac Ordonez
I ordered lunch for delivery. I was 5 min down the road. I called after 45 minutes. They told me it would be another 30 to 45 minutes. I canceled my order. Don’t bother with this place. Freaky fast my a••
Service: 1
Tiffany P.
This is by far the worst sandwich I've ever gotten from a sandwich shop. This this is all bread (and not even good bread at that). I hate that there are not very many options for sandwiches in Windsor, if I could give no stars I would. Quiznos every time from here on out.
Stephanie Felte
So, the overall rate I will list is a 1 star. While I wish to give more, I am super frustrated. I tried to oder from the app as I have rewards for food. Well after being unsuccessful for over 30mins I called the local Windsor store, it was 6:15pm, by 6:20 my order finally placed. I was told it will be roughly 30mins till your food Is delivered. I said no problem. We'll at 7:35pm I phoned the store AGAIN to be told my oder was at my door, i am no idiot i looked at my door before calling. No food, so while on the phone with the store they called the driver who said indeed the order was placed at my door. Un, no its not, ironically the store tells me he lost the call between the driver an the store. I demand a refund an my order. The store refunds said order. I said how soon should I expect my re delivery, I was.told it's unknown as.tue driver is on 4delivery, an it will be at least 30 MINUTES MORE once the driver returns as there are now other oders waiting to leave the store. I asked the store if he was a manager he said no he wasnt, i told him i should expect to be a priority 1st delivery once said driver is back. I was told my.order would be redlivered with an inknown time frame. I told him this definitely isnt "freaky fast at all" , I told the store I was writing this Google review, sadly I want to give it ZERO STARS but that's not an option. I will be calling Jimmy John head quarters with complaints as well, for the store still hasn't resolved my issue. I guess the simple resolution would have been refund order & send out a new order asap..not with in 30mins or more once the driver returns... I definitely don't think I will ever do Jimmy John's again till their slogan reads, "hungry wait longer!"
Service: 1
Joe Mama
I went here and the guy at the desk walked away as soon we walked up. which was cleary on purpose and the guy at the front desk (person that walked away) was totally understanding and took our order immediately but the other workers were total jerks they served our food fine but then threw it at us before yelling “take your food and leave” and cussed us out totally not coming here every again
Atmosphere: 1
Food: 1
Service: 1
Zachary Adams
8/21 UPDATEI wanted to provide an update on my experience, it has been 3 weeks since the original issue and while Managment reached out, they have done little to nothing. I have gone back and forth with them via email for the last three weeks, I even sent them a copy of my order confirmation so that they had all of the information about my order they need. The owner of this particular store is saying that he can not find my order in their system, but that their system shows that they already refunded me 3 weeks ago. I have not received any type of refund from them. Also if their system can not find my order, how does his system tell him that they refunded me? This is just pure incompetence and lack of customer service from the owner, he also has not reached out to me about this issue, he has one of his employees contact me. I understand that mistakes happen, I also understand that sometimes the front line employees will be rude, but as an owner of a business in our local community, he should work harder to take care of his customers. I will never be going back to this location, and since Jimmy John’s as a company seem to accept this level of poor customer survive from their stores, I will probably not be supporting them anymore.Terrible customer service, if I could leave no stars I would. Placed an order using the online order system, I used the system to remove the items from my sandwich that I did not want on it. When the sandwich arrived it had those items on it. I called to let them know and I was told their system did not tell them to take it off. The lady that answered the phone was quite rude and essentially told me that I could scrape off the items I didn’t want on the sandwich. She told me it was my fault for ordering it incorrectly when in fact it was their systems fault. I paid almost $30 to have my lunch delivered as I couldn’t pull away from work which I didn’t mind paying but I expected it to be correct. They made no attempt to make it right, did not offer to remake it or to credit back part of the order. Will not be ordering from here again which is a shame.
They get your order wrong at least half of the time. Not worth the time or money!
Jake Uber
Always good!There is anything amazing but it's still a great sub place.
Atmosphere: 4
Food: 5
Service: 4
Dustin C.
It was clear since these are all "The Spicy East coast Italian" they employ a very artistically diverse staff. Thanks for the verity!!!
Gage Heibeck
Got my sandwich quick and fast. Very nice staff. Especially Chunkirk, he was the best.
deBord Family
The guy working was so friendly! He had a smile on his face although he said "it's been a day" after I asked him how he was! He complimented the other employees working there as they were stocking. He was so friendly and helpful and it was great food!! Thanks dude!
The team is awesome
Atmosphere: 5
Food: 4
Service: 5
This was our first and last time at JJs. The worker behind the counter was very friendly and shared her thoughts on which items she liked best. We just did not like the sandwiches. The bread didn't have much flavor and overall the taste of the sandwich was just....meh.
Atmosphere: 4
Food: 2
Service: 5
Placed order online. When I got to the store the young man behind the counter had no idea what was going on. Thought it was a good idea to take out the trash and mess with the carpets then come try and help me. Couldn’t find my order. Seemed drunk slurring. Could not remember the names I had just given him. Just said to cancel and walk out.
Atmosphere: 1
Food: 1
Service: 1
There is an outstanding employee at this location (who’s name I forgot to ask) that is so pleasant with customers and clearly helpful to coworkers (multiple occasions). I hope the Person in Charge on this evening’s shift gets promoted to manager soon. Best fast food service I’ve ever had; best employee attitude I’ve ever encountered.
Atmosphere: 5
Food: 4
Service: 5
This location has never let me down. The quality of their subs blow subway out of the water... Granted no fast food sub will be the quality that a real deli will provide, but there really aren't any delis in Windsor so this is the best option. And they are actually pretty great!
Atmosphere: 5
Food: 5
Service: 5
I ordered lunch for delivery. I was 5 min down the road. I called after 45 minutes. They told me it would be another 30 to 45 minutes. I canceled my order. Don’t bother with this place. Freaky fast my a••
Service: 1
This is by far the worst sandwich I've ever gotten from a sandwich shop. This this is all bread (and not even good bread at that). I hate that there are not very many options for sandwiches in Windsor, if I could give no stars I would. Quiznos every time from here on out.
So, the overall rate I will list is a 1 star. While I wish to give more, I am super frustrated. I tried to oder from the app as I have rewards for food. Well after being unsuccessful for over 30mins I called the local Windsor store, it was 6:15pm, by 6:20 my order finally placed. I was told it will be roughly 30mins till your food Is delivered. I said no problem. We'll at 7:35pm I phoned the store AGAIN to be told my oder was at my door, i am no idiot i looked at my door before calling. No food, so while on the phone with the store they called the driver who said indeed the order was placed at my door. Un, no its not, ironically the store tells me he lost the call between the driver an the store. I demand a refund an my order. The store refunds said order. I said how soon should I expect my re delivery, I was.told it's unknown as.tue driver is on 4delivery, an it will be at least 30 MINUTES MORE once the driver returns as there are now other oders waiting to leave the store. I asked the store if he was a manager he said no he wasnt, i told him i should expect to be a priority 1st delivery once said driver is back. I was told my.order would be redlivered with an inknown time frame. I told him this definitely isnt "freaky fast at all" , I told the store I was writing this Google review, sadly I want to give it ZERO STARS but that's not an option. I will be calling Jimmy John head quarters with complaints as well, for the store still hasn't resolved my issue. I guess the simple resolution would have been refund order & send out a new order asap..not with in 30mins or more once the driver returns... I definitely don't think I will ever do Jimmy John's again till their slogan reads, "hungry wait longer!"
Service: 1
I went here and the guy at the desk walked away as soon we walked up. which was cleary on purpose and the guy at the front desk (person that walked away) was totally understanding and took our order immediately but the other workers were total jerks they served our food fine but then threw it at us before yelling “take your food and leave” and cussed us out totally not coming here every again
Atmosphere: 1
Food: 1
Service: 1
8/21 UPDATEI wanted to provide an update on my experience, it has been 3 weeks since the original issue and while Managment reached out, they have done little to nothing. I have gone back and forth with them via email for the last three weeks, I even sent them a copy of my order confirmation so that they had all of the information about my order they need. The owner of this particular store is saying that he can not find my order in their system, but that their system shows that they already refunded me 3 weeks ago. I have not received any type of refund from them. Also if their system can not find my order, how does his system tell him that they refunded me? This is just pure incompetence and lack of customer service from the owner, he also has not reached out to me about this issue, he has one of his employees contact me. I understand that mistakes happen, I also understand that sometimes the front line employees will be rude, but as an owner of a business in our local community, he should work harder to take care of his customers. I will never be going back to this location, and since Jimmy John’s as a company seem to accept this level of poor customer survive from their stores, I will probably not be supporting them anymore.Terrible customer service, if I could leave no stars I would. Placed an order using the online order system, I used the system to remove the items from my sandwich that I did not want on it. When the sandwich arrived it had those items on it. I called to let them know and I was told their system did not tell them to take it off. The lady that answered the phone was quite rude and essentially told me that I could scrape off the items I didn’t want on the sandwich. She told me it was my fault for ordering it incorrectly when in fact it was their systems fault. I paid almost $30 to have my lunch delivered as I couldn’t pull away from work which I didn’t mind paying but I expected it to be correct. They made no attempt to make it right, did not offer to remake it or to credit back part of the order. Will not be ordering from here again which is a shame.
Restaurantji Recommends
They get your order wrong at least half of the time. Not worth the time or money!
Always good!There is anything amazing but it's still a great sub place.
Atmosphere: 4
Food: 5
Service: 4
It was clear since these are all "The Spicy East coast Italian" they employ a very artistically diverse staff. Thanks for the verity!!!
Got my sandwich quick and fast. Very nice staff. Especially Chunkirk, he was the best.
The guy working was so friendly! He had a smile on his face although he said "it's been a day" after I asked him how he was! He complimented the other employees working there as they were stocking. He was so friendly and helpful and it was great food!! Thanks dude!