1 star Presentation - available parking, clean exterior/interior1 star Staff - Courteous, well-informed1 star Service - organized, wait times met or exceeded1 star Food - seasoned, cooked properly0 star Extras - engaging/assistive environment, alternate/popular side suggestions, up-sells/special offersNo major issues, it could just be the language barrier in this case. The employees were not rude, they were just not engaging or conversational. "Good evening, how are you tonight?" can go a long way in the mind of the customer.
Bob Payne
Good food; good value. Coffee was very good. Service could have been friendlier, but still very good. We will be back!
Michael Stone
I love Duchess! I try to stop at one whenever i pass through Connecticut. Great burgers, they make them on an actual flat top.
Claire Rogers
The service was good and people very polite and helpful, but the food was not very good.
Marie Douglas
Girl that took our order didn't know what she was doing. I asked for an ice tea and she gave me a small cup for hot tea. Also we had to keep repeating our order because she kept ringing it up wrong. My cheese steak wrap wasn't worth the price. It was small and bland. I probably won't go back.
Alberto Rodriguez
I fell in love with Duchess back in the early 2000. I don't get to go often but when I do I make sure to get the chilli cheeseburger. I go expecting a certain flavor every time and they never fail. Fries are always crispy, drinks are never nasty tasting!
Michael Stavila
Honestly the sweetest staff. Surprisingly good food and value. Ever since moving here, I've probably stopped by once a week or every other.
DL Hirst
2B, or not 2B? There is no question!! Exit 2B, for the uninitiated.Duchess is a childhood memory. And the best fast food around. Big D w cheese. Killer! Good enough ORs, for fast food. And dee-licious shakes. I always get vanilla.The menu is crazy large for fast food. But exploration there is encouraged and rewarded. These days, the closest location is about three hours away, but I never miss the opportunity.
Nancy Gilbert
Good food, clean, perfect location for a break from I- 84. Wish there were more picnic tables like the old days!
Alan Wolfson
Best long dog hot dog around. Must be tried to believe. Friendly staff and great service. Sometimes you may wait a bit longer than a fast food establishment but that is because you food is made to order and fresh, not sitting there waiting for you to order it. When I am in Danbury CT it is where I go.
This was the second time we ate at the Danbury Duchess. The burgers were good and they offer a vegetarian burger. The food came out fast, the employees were great and prices are reasonable.
Bridget “Bridgeb” Howard
First time eating there, service was great and the food was awesome.
Daniel Bownoth
Ordered at the Danbury location for pickup. When I got there the staff told me the food had already been picked up. The staff repeatedly kept asking are you sure someone else didn't come to get it, like I was lying to them. No one was communicating back to me if they were going to remake the food or refund me. I had to leave as I was not from the area and just passing through. I asked for a refund at that point. The manager then came out and told me they were already making the food and then said they couldn't refund the order since it was placed online. Will not be back. Bad customer service and it clearly starts with the management.
Charles Pfefferbaum
Clean. Decent food. Good service. Very good coffee
Emmanuel Antony
I ordered a omelette and I got surprised, very delicious and good. Thanks a lot for your service I appreciate it. You guys have my 100% recommendations.
1 star Presentation - available parking, clean exterior/interior1 star Staff - Courteous, well-informed1 star Service - organized, wait times met or exceeded1 star Food - seasoned, cooked properly0 star Extras - engaging/assistive environment, alternate/popular side suggestions, up-sells/special offersNo major issues, it could just be the language barrier in this case. The employees were not rude, they were just not engaging or conversational. "Good evening, how are you tonight?" can go a long way in the mind of the customer.
Good food; good value. Coffee was very good. Service could have been friendlier, but still very good. We will be back!
I love Duchess! I try to stop at one whenever i pass through Connecticut. Great burgers, they make them on an actual flat top.
The service was good and people very polite and helpful, but the food was not very good.
Girl that took our order didn't know what she was doing. I asked for an ice tea and she gave me a small cup for hot tea. Also we had to keep repeating our order because she kept ringing it up wrong. My cheese steak wrap wasn't worth the price. It was small and bland. I probably won't go back.
I fell in love with Duchess back in the early 2000. I don't get to go often but when I do I make sure to get the chilli cheeseburger. I go expecting a certain flavor every time and they never fail. Fries are always crispy, drinks are never nasty tasting!
Honestly the sweetest staff. Surprisingly good food and value. Ever since moving here, I've probably stopped by once a week or every other.
2B, or not 2B? There is no question!! Exit 2B, for the uninitiated.Duchess is a childhood memory. And the best fast food around. Big D w cheese. Killer! Good enough ORs, for fast food. And dee-licious shakes. I always get vanilla.The menu is crazy large for fast food. But exploration there is encouraged and rewarded. These days, the closest location is about three hours away, but I never miss the opportunity.
Good food, clean, perfect location for a break from I- 84. Wish there were more picnic tables like the old days!
Best long dog hot dog around. Must be tried to believe. Friendly staff and great service. Sometimes you may wait a bit longer than a fast food establishment but that is because you food is made to order and fresh, not sitting there waiting for you to order it. When I am in Danbury CT it is where I go.
Restaurantji Recommends
This was the second time we ate at the Danbury Duchess. The burgers were good and they offer a vegetarian burger. The food came out fast, the employees were great and prices are reasonable.
First time eating there, service was great and the food was awesome.
Ordered at the Danbury location for pickup. When I got there the staff told me the food had already been picked up. The staff repeatedly kept asking are you sure someone else didn't come to get it, like I was lying to them. No one was communicating back to me if they were going to remake the food or refund me. I had to leave as I was not from the area and just passing through. I asked for a refund at that point. The manager then came out and told me they were already making the food and then said they couldn't refund the order since it was placed online. Will not be back. Bad customer service and it clearly starts with the management.
Clean. Decent food. Good service. Very good coffee
I ordered a omelette and I got surprised, very delicious and good. Thanks a lot for your service I appreciate it. You guys have my 100% recommendations.