I usually order from this place. This place has serious issues when it comes to customer service. Today when I called in to place an order the lady that answered the phone was very rude on the phone. However, as a human being I understand that some people won't be as positive as others or everytime they answer the phone. My husband just purchased this meal chicken wings with French fries. The chicken wings are miniature as if for a toddler. I brought the food back into the establishment and the lady at the register was extremely rude. I asked her "excuse me my husband just purchased this and the chicken wings are extremely small ". She then stated that there was nothing she can do about it some come small and others don't. I then told her I wanted a refund and she then said no, because I touched the food. I then told her she was extremely rude from answering the phone to even her customer service. She treats customers as if they are less then her. Then gentlemen in the back of the restaurant that was cooking told her just to refund me back the food. She then snatched the card out of my hand and gave me back the refund. I then told her that she was extremely rude and ignorant. She then stated she was going to call the police on me. Beware of this establishment she has a major attitude problem. I told her to be blessed and then I left.
Atmosphere: 1
Food: 1
Service: 1
Antonio Martinez
Lady/ owner is extremely rude. Has 0 patiences when explaining the menu. If you don’t understand her (heavy accent) she gets upset. She snatched the menu out of my hand to tell me that those combos were not available. The food was decent, give it 4 out of 5… but the most important part of a food industry business is their service. Sad to say this place has a 1 star for customer service. That lady should put someone else to take orders if she hates dealing with customers. It was my first and last visit here.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fried Rice, Spare Ribs
J Ski
It's a small restaurant with big flavors. Best Chinese food in hartford, no doubt.
Atmosphere: 4
Food: 5
Service: 5
Syed Jahanzeb Bukhari
Cheapos... they wait till you show up to prepare food for pickup... once or twice I can see... no point in waiting for pickup
jenny D
Never again, food is
Food: 1
Service: 1
Brigitte Gonzalez
The food is okay, but the customer service! is the WORST !! have some manners with the people that are ordering the food. The lady i guess she’s the owner ALWAYS with a rude, mean attitude.
Service: 1
Dick Jhonson
Favorite chinese place in parkville always quick good and cheap.
char smith
Honestly everything I got was great, but the fried pork dumplings were definitely some of the best I ever had.
Gemey E. Rivera
Horrible service.I called to confirm my order and they hang-up on me, then I called again thinking that the call was disconnected and the women confirmed, that yes, she did hang-up on me. Very rude and unprofessional.I DON'T PLAN TO ORDER THERE AGAIN.
Kevin
Just take out, fast service and food made quickly. Best tasting chinese in the area.
I wouldn't say the staff is very friendly, but they remember their customers and are very efficient. The best General Tso's chicken around!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried
Kim's Gift Shop
Best Chinese Food in the area! Thank you! Say hello to Darren and Eric.
MissDj LuLu
Food is ALWAYS DELICIOUS and ALWAYS FRESH.I usually get the Boneless spare ribs with veggie rice and an order of the crab rangoons (also fresh and delicious).Vegetarian options: Yes they have vegetarian dishes available
David C.
Really good. Had the chicken fingers, boneless spareribs, and pork fried rice combo. Came with an egg roll. Everything was hot and fresh. Portions could be a bit bigger. I chalk it up to more Covid excuse baloney...but it was very good.
I usually order from this place. This place has serious issues when it comes to customer service. Today when I called in to place an order the lady that answered the phone was very rude on the phone. However, as a human being I understand that some people won't be as positive as others or everytime they answer the phone. My husband just purchased this meal chicken wings with French fries. The chicken wings are miniature as if for a toddler. I brought the food back into the establishment and the lady at the register was extremely rude. I asked her "excuse me my husband just purchased this and the chicken wings are extremely small ". She then stated that there was nothing she can do about it some come small and others don't. I then told her I wanted a refund and she then said no, because I touched the food. I then told her she was extremely rude from answering the phone to even her customer service. She treats customers as if they are less then her. Then gentlemen in the back of the restaurant that was cooking told her just to refund me back the food. She then snatched the card out of my hand and gave me back the refund. I then told her that she was extremely rude and ignorant. She then stated she was going to call the police on me. Beware of this establishment she has a major attitude problem. I told her to be blessed and then I left.
Atmosphere: 1
Food: 1
Service: 1
Lady/ owner is extremely rude. Has 0 patiences when explaining the menu. If you don’t understand her (heavy accent) she gets upset. She snatched the menu out of my hand to tell me that those combos were not available. The food was decent, give it 4 out of 5… but the most important part of a food industry business is their service. Sad to say this place has a 1 star for customer service. That lady should put someone else to take orders if she hates dealing with customers. It was my first and last visit here.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fried Rice, Spare Ribs
It's a small restaurant with big flavors. Best Chinese food in hartford, no doubt.
Atmosphere: 4
Food: 5
Service: 5
Cheapos... they wait till you show up to prepare food for pickup... once or twice I can see... no point in waiting for pickup
Never again, food is
Food: 1
Service: 1
The food is okay, but the customer service! is the WORST !! have some manners with the people that are ordering the food. The lady i guess she’s the owner ALWAYS with a rude, mean attitude.
Service: 1
Favorite chinese place in parkville always quick good and cheap.
Honestly everything I got was great, but the fried pork dumplings were definitely some of the best I ever had.
Horrible service.I called to confirm my order and they hang-up on me, then I called again thinking that the call was disconnected and the women confirmed, that yes, she did hang-up on me. Very rude and unprofessional.I DON'T PLAN TO ORDER THERE AGAIN.
Just take out, fast service and food made quickly. Best tasting chinese in the area.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great place. Mr. Chen is a great guy!
I wouldn't say the staff is very friendly, but they remember their customers and are very efficient. The best General Tso's chicken around!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried
Best Chinese Food in the area! Thank you! Say hello to Darren and Eric.
Food is ALWAYS DELICIOUS and ALWAYS FRESH.I usually get the Boneless spare ribs with veggie rice and an order of the crab rangoons (also fresh and delicious).Vegetarian options: Yes they have vegetarian dishes available
Really good. Had the chicken fingers, boneless spareribs, and pork fried rice combo. Came with an egg roll. Everything was hot and fresh. Portions could be a bit bigger. I chalk it up to more Covid excuse baloney...but it was very good.