I would say that my family and I go to Sonic often, solely for their ice cream, and I would say that there is a significant pattern of their ice cream machine being broken. However, in drive thru, they expect you to wait until you order (which can take 20 minutes if it’s really busy), to tell you they’re out of ALL Blasts. They either need to get a new machine, or they need to put up a sign at the entrance of drive thru clearly stating their ice cream machine is broken. The lack of communication had me and my family wait long for no reason last night.
Atmosphere: 2
Food: 3
Service: 2
Nyla Vee
Most of the stalls were out, waited 20 minutes food wasn’t even warm , then had the nerve to give me spongy bag of onion rings NEVER
Atmosphere: 1
Food: 1
Service: 1
Ambre Carrier
Use the app! There are better promotions there than just going through the drive thru.Kid-friendliness: Nice to have other options for the kiddos than burgers and chicken.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots
Hayley LaPiene
They do all right. I've been there multiple times for lunch, dinner, and late at night, but it's never really busy in my opinion. However, the food has always been just okay at best on all occasions. The pretzels are usually burnt, and they've mixed up my order two or three times. Overall, I would rate it a little below average.
Didn’t get half the items ordered. Lid wasn’t properly secured on milk shake and fell off.
Lovekaiya88
Everytime I come here it takes forever. The staff is nice, but my orders are constantly messed up. Food is not that good either. Only ice cream is worth it
Atmosphere: 5
Food: 3
Service: 2
DrunkenFaeGirl
Slow service and gave us the wrong sandwich - a cheaper one than they charged us for. At $40 for 3 people to eat, they should do better.
Atmosphere: 3
Food: 3
Service: 3
Bobby Vogt
Food got a 3 Star NOT because the food was bad, it was FIRE and definitely will come back. However the size of the large fries and onion rings I bought were the equivalent of a small/medium from Wendy's which ironically is across the street. My brother got a large order of cheesy chili fries and was underwhelmed by how quickly he was able to eat it (portion size issue again), that and he wasn't given any kind of utensil so he had to use his hand and a ton of napkins. The Medium tots that I got for free as a reward was more like a small and only had like 8 or 9 tots. The only saving grace was the signature sauce, it's the first time I made absolutely sure I used every drop before tossing the dipping cup away.
worst sonic I’ve ever visited. came tonight and placed an order in the app, checked in at the stall i parked at. a couple minutes go by and the screen at the stall says someone is on the way with my order. i wait and no one comes, press the button and I’m told the stall is closed (thanks for letting me know 15 minutes later) go to the slow moving drive thru line, and finally get to the window. handed the drink first, tried it and it was 100% wrong. the lady remade it but yet again it was wrong (cherry limeade is not complicated. somehow they thought strawberries belong in it) next the food- only ordered a PLAIN bacon cheeseburger. waited almost 5 minutes for it to be completely wrong with every topping possible sloppily thrown on. show the drive thru lady and give her my receipt. wait ANOTHER 5 minutes and the lady didnt even give me a chance to check it before leaving the window. says “its right now you can go”. will NEVER be going back to this location, would rate their service and food 0 stars if possible. management needs to keep an eye on whos working the night shifts because they clearly have NO idea what they’re doing & don’t understand how to correctly read orders.. i’ve worked in drive thru service before and the way they acted was completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Bryce Allen
Always slow whenever I go. Doesn't matter what time of day.Update: went around noon was quick and
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Tots
Riley de las Casas
This is the best Sonic in CT. They screwed up my order last night though, but normally they are good lol. I asked for a diet and got a regular. More importantly someone needs to teach them how to make a good blast, I am from the land of Sonic (OK)! A good blast has the chocolate syrup mixed all they into the ice cream and some of the toppings mixed into the ice cream with some on top. This is a good sonic though, they just need to work on their Blast techniques.
Atmosphere: 5
Food: 4
Service: 4
Marie Champagne
Waited for 10 mins for someone to respond to the stall window. When someone finally answered, I was in the middle of ordering and she told me to wait, and no one ever came back to the window waited 20 mins for someone to come back. Took my buisness elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Leslie Taricani
Placed an order thru my mobile app tonight. When I got home after picking up the order, I found that my two crispy tender wraps were missing from the bag although I was charged for them. I tried (unsuccessfully) to call both phone numbers listed in the receipt but no one answered either. I then texted the go Sonic number and was connected to a representative. Very polite and apologetic however all I was offered was a coupon for a free cheeseburger with purchase instead of a refund or even a credit for what I actually ordered.
I would say that my family and I go to Sonic often, solely for their ice cream, and I would say that there is a significant pattern of their ice cream machine being broken. However, in drive thru, they expect you to wait until you order (which can take 20 minutes if it’s really busy), to tell you they’re out of ALL Blasts. They either need to get a new machine, or they need to put up a sign at the entrance of drive thru clearly stating their ice cream machine is broken. The lack of communication had me and my family wait long for no reason last night.
Atmosphere: 2
Food: 3
Service: 2
Most of the stalls were out, waited 20 minutes food wasn’t even warm , then had the nerve to give me spongy bag of onion rings NEVER
Atmosphere: 1
Food: 1
Service: 1
Use the app! There are better promotions there than just going through the drive thru.Kid-friendliness: Nice to have other options for the kiddos than burgers and chicken.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots
They do all right. I've been there multiple times for lunch, dinner, and late at night, but it's never really busy in my opinion. However, the food has always been just okay at best on all occasions. The pretzels are usually burnt, and they've mixed up my order two or three times. Overall, I would rate it a little below average.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Tater Tots, Onion Rings, Mozzarella Sticks, Corn Dog, Tots, Popcorn Chicken
Didn’t get half the items ordered. Lid wasn’t properly secured on milk shake and fell off.
Everytime I come here it takes forever. The staff is nice, but my orders are constantly messed up. Food is not that good either. Only ice cream is worth it
Atmosphere: 5
Food: 3
Service: 2
Slow service and gave us the wrong sandwich - a cheaper one than they charged us for. At $40 for 3 people to eat, they should do better.
Atmosphere: 3
Food: 3
Service: 3
Food got a 3 Star NOT because the food was bad, it was FIRE and definitely will come back. However the size of the large fries and onion rings I bought were the equivalent of a small/medium from Wendy's which ironically is across the street. My brother got a large order of cheesy chili fries and was underwhelmed by how quickly he was able to eat it (portion size issue again), that and he wasn't given any kind of utensil so he had to use his hand and a ton of napkins. The Medium tots that I got for free as a reward was more like a small and only had like 8 or 9 tots. The only saving grace was the signature sauce, it's the first time I made absolutely sure I used every drop before tossing the dipping cup away.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cheeseburger, Burger
The food was lousy the service was kind of
Atmosphere: 4
Food: 1
Service: 2
Excellent.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
worst sonic I’ve ever visited. came tonight and placed an order in the app, checked in at the stall i parked at. a couple minutes go by and the screen at the stall says someone is on the way with my order. i wait and no one comes, press the button and I’m told the stall is closed (thanks for letting me know 15 minutes later) go to the slow moving drive thru line, and finally get to the window. handed the drink first, tried it and it was 100% wrong. the lady remade it but yet again it was wrong (cherry limeade is not complicated. somehow they thought strawberries belong in it) next the food- only ordered a PLAIN bacon cheeseburger. waited almost 5 minutes for it to be completely wrong with every topping possible sloppily thrown on. show the drive thru lady and give her my receipt. wait ANOTHER 5 minutes and the lady didnt even give me a chance to check it before leaving the window. says “its right now you can go”. will NEVER be going back to this location, would rate their service and food 0 stars if possible. management needs to keep an eye on whos working the night shifts because they clearly have NO idea what they’re doing & don’t understand how to correctly read orders.. i’ve worked in drive thru service before and the way they acted was completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Always slow whenever I go. Doesn't matter what time of day.Update: went around noon was quick and
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Tots
This is the best Sonic in CT. They screwed up my order last night though, but normally they are good lol. I asked for a diet and got a regular. More importantly someone needs to teach them how to make a good blast, I am from the land of Sonic (OK)! A good blast has the chocolate syrup mixed all they into the ice cream and some of the toppings mixed into the ice cream with some on top. This is a good sonic though, they just need to work on their Blast techniques.
Atmosphere: 5
Food: 4
Service: 4
Waited for 10 mins for someone to respond to the stall window. When someone finally answered, I was in the middle of ordering and she told me to wait, and no one ever came back to the window waited 20 mins for someone to come back. Took my buisness elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Placed an order thru my mobile app tonight. When I got home after picking up the order, I found that my two crispy tender wraps were missing from the bag although I was charged for them. I tried (unsuccessfully) to call both phone numbers listed in the receipt but no one answered either. I then texted the go Sonic number and was connected to a representative. Very polite and apologetic however all I was offered was a coupon for a free cheeseburger with purchase instead of a refund or even a credit for what I actually ordered.
Atmosphere: 1
Food: 1
Service: 1