Hotel is under renovation - noise all day so loud it sounded like there was a jack hammer in the next room. Our room was one of the renovated rooms and bed was very uncomfortable. Water pressure horrible in shower. We came to visit Yale - would not stay here again.
Sandra O.
They didn't tell me it was under construction and loud drilling 7-7. One elevator out of order and zero sound proofing. There were people partying in the parking lot opposite my bedroom. The noise was crazy. The room was very nice and has been refurbished but they should have invested in soundproofing. Because of the noise I went out and also checked out earlier than planned. When I returned in the evening by taxi the entrance door would not open so I rang the bell. There was also a guest on the other side of the door locked in. The lady via the intercom told me that the door is broken. All in all not Marriott quality. I'm still waiting for my stay to be credited to my account
George D.
Dirty, smelly, premium priced for this sub-par hotel. Parking in their own deck is $25/night extra. Free bad-tasting water in the lobby. Right next to Yale university, but it feels like plain old downtown New Haven. 15 min/5 miles from the airport. JW would (and should) be embarrassed.
Doug L.
We had a great stay at the Courtyard while dropping our son for his freshman year. The staff in particular is STELLAR. Everyone we met was warm and kind and upbeat, from holding an elevator door to greeting us at check-in with genuine smiles. I want to particularly call out STEPHANIE, who helped us make our reservation a few weeks ago and was there to check us in when we arrived. She went above and beyond with us, making sure we had the best rate, the right schedule, and every detail tucked in. A great person. (And the hotel itself is lovely. Rooms are good sized, everything works, and it's a super easy walk to campus.) We'll be back for sure.
sfb58
The room was nice, but the elevator and hallway seemed dirty and not well maintained. We asked for housekeeping to come at 3:00 when we went out and clean a mess that we inadvertently made when a pair of shoes disintegrated, but when we returned after 9:00 no one had been there. The signage for the hotel driveway was poor and difficult to find the lobby when we drove in.
Richard W.
As a fan of Marriot hotels forever, this was one of the poorest ones we've stayed in. Room was facing the street and windows were anything but soundproof...we could hear every loud motorcycle and car. Also the AC unit was so dated, made loud noise and would turn on/off every 10 mins. All contributed to a poor night of sleep. At least the receptionist was nice.
Ali N.
I've stayed here a number of times and have found it to be consistently mediocre. The rooms seems clean, but have a rather funny smell. The furniture is fine--although the comforters have sometimes been lumpy and/or thin. On one visit, the air conditioning was extremely loud. The thing we like most is the courtyard--it has big tables, lounging chairs, pretty seasonal flowers, and a gas fireplace in the winter. It is a pretty nice and convenient place to have take out pizza. They also always have cold fruit-infused water in the lobby. We will inevitably return here next time we are in town.
sampchicago
it is a midrange hotel that takes too much advantage of its nice location. we paid up for a suite which wasn't a suite. just a large room with a small, unusable pull out bed. not what you'd expect for $1000 for 3 nights. there's enough space for a modest investment to turn it into more of a suite. but it seems to be run as a cash cow. i'd go elsewhere.
duannes_13
I’m currently staying in this hotel and just wanted to “pen” my review before I left and life made me forget to write it. This is a lovely hotel. First things first, I’m staying in a clean and well appointed king guest room with one of the most comfortable beds I’ve ever slept in. The bathroom is large and clean. The view is nice and the tv is huge. The lobby bar/restaurant is great. I’ve had both of my evening meals there as well as one breakfast. Try the Margarita Flatbread. The bar tender on duty on Sunday night made me an On Point Moscow Mule. The front desk staff has been extremely friendly and checkin was fast and effieicent. I think this hotel has gotten short changed with some of the reviews below. This is a great hotel in an excellent walkable location. 5 Stars!
DickfromSeattle
"Average" should not be considered a bad review. I prefer Marriott properties because they are clean and professional and you know what you're getting and you get what you pay for. The Courtyard at Yale does not aspire to be a 5-star hotel. It is clean, comfortable and professional. Pretty standard hotel. Breakfast was nothing to shake a stick at. Ice machines work. Laundry works. Easy walk to Yale University.
Basic hotel, the attendants at the front desk are wonderful. There is housekeeping upon request. Good location. The lobby is cute and parking garage is convenient. If you’re ok with basic, it is a good hotel overall. The bed was a little too springy and hard for my comfort. And the entire night, there was so much noise outside.
Andrew K.
I think this hotel was fine! I really liked the employee who checked me in. She was really nice! I also really liked the fruit flavored water they had available. I wish it was available in the mornings. In the mornings they only had coffee. Not everyone drinks coffee! Some people (me) would love access to fruit water all day.I also thought my room was plenty clean and spacious. The bathroom was nice. But as always I'd love if a hotel actually had liquid soap. Who wants only bar soap?
Dian
I just returned from spending 2 of my free night awards. Many hotels will assign the worst room when paying this way and this was definitely not the case here. Due to all the negative reviews I read, I was a bit nervous and called the hotel and spoke to a couple of people. They were very honest about what to expect. In fact, although it could use an update, the room was just fine (and I'm picky) and totally immaculate. I had white socks on and my socks were just as white walking around the room. Actually, I was shocked that it was so clean and there wasn't a speck of dust anywhere. Now to the best part, the staff. They are wonderful and extremely friendly and helpful. There never was a shortage of staff either. Every person I encountered had a smile on their face and couldn't be happier to help. I enjoyed just chatting with them. I only gave the Courtyard 4 stars instead of 5 because the rooms are not that large , they charge for parking and basic toiletries are provided. We found the location convenient for walking around during both day and evening. I wouldn't hesitate to stay there again.
Andy K
I've spent at least a dozen nights at this hotel in the past 3 months, and won't be coming back. This hotel is well past its prime, with many issues. In one stay the towel rack completely fell off the bathroom wall. In my current room the top dresser drawer had no stops, it fell out when pulled opened, clipping my knee and landing on my foot. The bathrooms are tiny, barely enough shelf space to place a toiletry kit. As I sit typing this review at 7:00 AM, what sounds like maintenance work in the room next door has been going on since 6:30 AM. Maintenance workers are now huddled outside of my door, conversing rather loudly, as I try to get some work done. One of the two elevators is out of service, not sure how long that has been the case. This is simply not a hotel worthy of the Marriott brand, in this Titanium member's opinion. Marriott is opening a Residence Inn in New Haven in April. Until then I'll stay elsewhere and commute to the client site.
Daniel R
Roughly 250 rooms and ONE elevator all weekend. No mention of it when booking or checking in. No “sorry about the elevator situation, here’s a complimentary drink coupon”…you know, some acknowledgment for the hassle you’ll be dealing with during your two nights. Rooms are old, parking was $25 which seems about $25 too high. Cheap pillows, cheap linens. As others have noted, the staff was very pleasant. In sum, for $200 a night (plus $25 for parking) I expect more from a Marriott.
Hotel is under renovation - noise all day so loud it sounded like there was a jack hammer in the next room. Our room was one of the renovated rooms and bed was very uncomfortable. Water pressure horrible in shower. We came to visit Yale - would not stay here again.
They didn't tell me it was under construction and loud drilling 7-7. One elevator out of order and zero sound proofing. There were people partying in the parking lot opposite my bedroom. The noise was crazy. The room was very nice and has been refurbished but they should have invested in soundproofing. Because of the noise I went out and also checked out earlier than planned. When I returned in the evening by taxi the entrance door would not open so I rang the bell. There was also a guest on the other side of the door locked in. The lady via the intercom told me that the door is broken. All in all not Marriott quality. I'm still waiting for my stay to be credited to my account
Dirty, smelly, premium priced for this sub-par hotel. Parking in their own deck is $25/night extra. Free bad-tasting water in the lobby. Right next to Yale university, but it feels like plain old downtown New Haven. 15 min/5 miles from the airport. JW would (and should) be embarrassed.
We had a great stay at the Courtyard while dropping our son for his freshman year. The staff in particular is STELLAR. Everyone we met was warm and kind and upbeat, from holding an elevator door to greeting us at check-in with genuine smiles. I want to particularly call out STEPHANIE, who helped us make our reservation a few weeks ago and was there to check us in when we arrived. She went above and beyond with us, making sure we had the best rate, the right schedule, and every detail tucked in. A great person. (And the hotel itself is lovely. Rooms are good sized, everything works, and it's a super easy walk to campus.) We'll be back for sure.
The room was nice, but the elevator and hallway seemed dirty and not well maintained. We asked for housekeeping to come at 3:00 when we went out and clean a mess that we inadvertently made when a pair of shoes disintegrated, but when we returned after 9:00 no one had been there. The signage for the hotel driveway was poor and difficult to find the lobby when we drove in.
As a fan of Marriot hotels forever, this was one of the poorest ones we've stayed in. Room was facing the street and windows were anything but soundproof...we could hear every loud motorcycle and car. Also the AC unit was so dated, made loud noise and would turn on/off every 10 mins. All contributed to a poor night of sleep. At least the receptionist was nice.
I've stayed here a number of times and have found it to be consistently mediocre. The rooms seems clean, but have a rather funny smell. The furniture is fine--although the comforters have sometimes been lumpy and/or thin. On one visit, the air conditioning was extremely loud. The thing we like most is the courtyard--it has big tables, lounging chairs, pretty seasonal flowers, and a gas fireplace in the winter. It is a pretty nice and convenient place to have take out pizza. They also always have cold fruit-infused water in the lobby. We will inevitably return here next time we are in town.
it is a midrange hotel that takes too much advantage of its nice location. we paid up for a suite which wasn't a suite. just a large room with a small, unusable pull out bed. not what you'd expect for $1000 for 3 nights. there's enough space for a modest investment to turn it into more of a suite. but it seems to be run as a cash cow. i'd go elsewhere.
I’m currently staying in this hotel and just wanted to “pen” my review before I left and life made me forget to write it. This is a lovely hotel. First things first, I’m staying in a clean and well appointed king guest room with one of the most comfortable beds I’ve ever slept in. The bathroom is large and clean. The view is nice and the tv is huge. The lobby bar/restaurant is great. I’ve had both of my evening meals there as well as one breakfast. Try the Margarita Flatbread. The bar tender on duty on Sunday night made me an On Point Moscow Mule. The front desk staff has been extremely friendly and checkin was fast and effieicent. I think this hotel has gotten short changed with some of the reviews below. This is a great hotel in an excellent walkable location. 5 Stars!
"Average" should not be considered a bad review. I prefer Marriott properties because they are clean and professional and you know what you're getting and you get what you pay for. The Courtyard at Yale does not aspire to be a 5-star hotel. It is clean, comfortable and professional. Pretty standard hotel. Breakfast was nothing to shake a stick at. Ice machines work. Laundry works. Easy walk to Yale University.
Restaurantji Recommends
Basic hotel, the attendants at the front desk are wonderful. There is housekeeping upon request. Good location. The lobby is cute and parking garage is convenient. If you’re ok with basic, it is a good hotel overall. The bed was a little too springy and hard for my comfort. And the entire night, there was so much noise outside.
I think this hotel was fine! I really liked the employee who checked me in. She was really nice! I also really liked the fruit flavored water they had available. I wish it was available in the mornings. In the mornings they only had coffee. Not everyone drinks coffee! Some people (me) would love access to fruit water all day.I also thought my room was plenty clean and spacious. The bathroom was nice. But as always I'd love if a hotel actually had liquid soap. Who wants only bar soap?
I just returned from spending 2 of my free night awards. Many hotels will assign the worst room when paying this way and this was definitely not the case here. Due to all the negative reviews I read, I was a bit nervous and called the hotel and spoke to a couple of people. They were very honest about what to expect. In fact, although it could use an update, the room was just fine (and I'm picky) and totally immaculate. I had white socks on and my socks were just as white walking around the room. Actually, I was shocked that it was so clean and there wasn't a speck of dust anywhere. Now to the best part, the staff. They are wonderful and extremely friendly and helpful. There never was a shortage of staff either. Every person I encountered had a smile on their face and couldn't be happier to help. I enjoyed just chatting with them. I only gave the Courtyard 4 stars instead of 5 because the rooms are not that large , they charge for parking and basic toiletries are provided. We found the location convenient for walking around during both day and evening. I wouldn't hesitate to stay there again.
I've spent at least a dozen nights at this hotel in the past 3 months, and won't be coming back. This hotel is well past its prime, with many issues. In one stay the towel rack completely fell off the bathroom wall. In my current room the top dresser drawer had no stops, it fell out when pulled opened, clipping my knee and landing on my foot. The bathrooms are tiny, barely enough shelf space to place a toiletry kit. As I sit typing this review at 7:00 AM, what sounds like maintenance work in the room next door has been going on since 6:30 AM. Maintenance workers are now huddled outside of my door, conversing rather loudly, as I try to get some work done. One of the two elevators is out of service, not sure how long that has been the case. This is simply not a hotel worthy of the Marriott brand, in this Titanium member's opinion. Marriott is opening a Residence Inn in New Haven in April. Until then I'll stay elsewhere and commute to the client site.
Roughly 250 rooms and ONE elevator all weekend. No mention of it when booking or checking in. No “sorry about the elevator situation, here’s a complimentary drink coupon”…you know, some acknowledgment for the hassle you’ll be dealing with during your two nights. Rooms are old, parking was $25 which seems about $25 too high. Cheap pillows, cheap linens. As others have noted, the staff was very pleasant. In sum, for $200 a night (plus $25 for parking) I expect more from a Marriott.