Chipotle Mexican Grill

3575 Berlin Turnpike, Newington
(860) 667-7094

Recent Reviews

Neighbors TV

Terrible portions what a joke, They rationing in here. Do not eat here, call corporate and have them fire the manager.

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Burrito Bowl, Skimpy Chicken Bowl for Regular Price

vitaliy naumchuk

Absolutely a joke, I went to get double chicken and double steak burrito, the guy working there gave me ration able portions,I give my cat bigger portions of protein than that, like no joke 3-4 pieces of chicken. ? I was so angry inside absolutely furious, The place very dirty and the chicken and steak and the rice seemed like it was old, one of the worst experiences at chipotle in my life, whoever manages this place needs to be fired immediately.

Atmosphere: 1

Food: 1

Service: 3

Recommended dishes: Burrito Bowl

George Bouras

Every time I come to this Chipotle I have a disappointment always out of items also place is very unclean it sucks to say because Chipotle food is really good

Michael B

Some days are better than others. Better off not doing a mobile order as you may not get what you ordered.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Burrito Bowl

John Speziale III

Terrible, order for delivery. Missing half my order. My drink wasn't there either. Ordered a steak bowl, barely any steak. More rice then anything.

Food: 1

Raj Chowdary Kolli

If you like Mexican food, you must try at

Atmosphere: 5

Food: 4

Service: 5

David Fiore

Garbages were overflowing, out of many items, food was bland, card reader having issues or needed exact change, had to go behind register to get forks because they were none in the dining room. Seriously? Never going back and will drive the extra miles to another one now

Atmosphere: 1

Food: 1

Service: 1

Anita Gay

Vegetarian options: There's brown rice and white rice. You can add black beans or pinto beans. There are multiple items available to add, such as, Salsa, Queso Blanco, Shredded Cheese, Sour Cream, Corn Salsa, Guacamole,and more.Dietary restrictions: Not sure if they provide for dietary restrictions.

Recommended dishes: Veggie Bowl, Burrito Bowl

Ali Brysgel

Literally the worst chipotle always messes up my order and is always out of something. Literally out of half the menu tonight it’s

Atmosphere: 1

Food: 1

Service: 1

Michael Szuba

By far the worst chipotle ive ever been too. Every time I come to this place they are out of something. Recently they were out of rice, how are you out of rice? Next the service is no existent im not sure if the workers hate their job but they seem to be almost mad to make your food. Finally, the ice machine is constantly out. Whats the point of buying a drink if you can't put ice in your drink.

Atmosphere: 1

Food: 2

Service: 1

jessica larkin

The older lady taking my Order was really rude and has no type of customer service at all. After waiting a while she came up and said “what do you want” (rude) then took out two bowls so I reminded her it was only one and again rude saying “I know.” She then proceeded to add half a spoon of rice ( not even filling half of the bowl itself) so I asked for more and she started huffing and puffing like it was an issue I wanted more food in the bowl I’m paying for. As a customer I feel like I shouldn’t have to experience any of that. I get people have bad days but at the end of the day your at work be respectful and have good customer service.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Burrito Bowl, Carne Asada Bowl

OO

Filthy. Registers were

Atmosphere: 1

Food: 1

Service: 1

Estephanie Sanchez-Valencia

Quality of the meat is very low. Hard and fatty… price too high for the size of the portions. Almost everything is spice.

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Carne Asada Bowl

C. Merch

You would think that a basic order of 4 chips and salsa would not be a takeout disaster but alas...this Chipotle and then their online customer service proved me wrong. I placed my online order for chips and salsa for pick up around 45 mins later. When I arrive to pick up at the shelf there's no order for me--okay I'm right on time so maybe they just did not get it together yet right? WRONG! I stepped into line and waited for the customer ahead of me to make their order and when asked what I ordered I let the woman know that I was picking up but I did not see my order of 4 chips. She looks at me and says "oh...that's because we are out of chips" I'm giving her a blank at this point and she then looks at her co-worker next to her and asks "that's right? We're out of chips?" I stand there looking at my phone to see if there was some kind of notification (there was not) I ask "okay so the order will get refunded with...?" The first lady pipes up with "you will have to contact customer service to have them refund you." No biggie--I can do this except the entire attitude of these two was so nonchalant that the fact that a paying customer just drove to pick up an order that could not be fulfilled and no one thought there was a problem...or even that it warranted a simple "apology for the inconvenience" was irksome so I contacted customer service regarding this and my refund. Think everything went smoothly with that? NOPE!A little background involving me and anything to do with chips and salsa from Chipotle...this is not the first time that either they were completely out or did not bother giving me the chips I paid for as part of a bigger order. It is a running joke between me and my friends on whether I will get chips or not because there nearly always seems to be an issue. I say it's a joke because I can just chalk it up to bad luck and timing or the fact that they are human and it's something easily resolved for the most part.Now moving into the customer service part of the story. Dear Mike was the fortunate gent to assist me and he was apologetic and quick to offer up 4 free chips and guacamole along with my refund. This is good yes? Well sure if you like guac which I do not, so I ask the question of can it be salsa instead? It's not like I am asking for a lot right? Well, little did I know that by asking that simple question the result would be a full stop on the 4 free chips and guacamole. Of course, I did not realize this until today when I checked my original email from Mike where he said the chips had been placed in my Rewards. So I look and hmmm...nothing there other than 100 points (yep...not even a plain chip order amount). So I emailed Mike again and asked if I was looking in the wrong place. He then proceeded to inform me that he CANCELLED the chips and guacamole when I said I did not eat guacamole. No confirmation with me or anything--just an immediate cancellation without notice. So I pointed out to him I still would have eaten the chips (I am relatively easy...I can eat chips without salsa or anything else (except guac)for that matter) and asked if it could be added back on. He responds with sorry once the order is refunded we cannot do anything.So in conclusion--there is a clearly Chipotle conspiracy preventing me from having an issue-free order with chips and salsa because not only can I not get it from my local store as part of an order...I also cannot get it when it's meant to be a replacement for Chipotle not having the courtesy to let their customer know that the order was cancelled.

Atmosphere: 1

Food: 1

Service: 1

Wilfredo Andino

Parking: Parking spots are límited

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Three Tacos, Carne Asada Bowl

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