So I decided to use the app and order a head and pay for it. Of course, at the same time, and at this particular McDonald's, it said to wait in the drive through place to place to read your code. This was the first time I did this, so I do that. And the woman, on the other end, has no clue about my order at all .Finally, they hang up. And I am still waiting there. Because I can't move forward because there's a line and they come back on again like they've already answered my question and I said I'm still here. And can you please tell me if you have my order? And they tell me to drive to the first Window. Finally and the woman's punched in a bunch of buttons and stuff, and she finally must find my order. And she tells me to drive to Window 2 to Pick Up my food. So I get to the second window. And of course, they don't have my food ready. So they tell me to pull forward to the yellow line and wait there. so I'm waiting and waiting and the man brings me out my food asked me if I ordered what I ordered and I said. Yes, but you don't have my drinks. So he looks confused and he goes Maybe this isn't your order. And I said no. That's my food, but I don't have the drinks. So he does hand me the bag and goes back inside and gets my drinks and brings them out right away. Which is nice, not his fault and I finally drive away . This is not the first time I've had problems at this McDonald's.And there is another one nearby that there is also a problem with all the time .it's a real shame it never used to be like that.
Food: 4
Service: 3
Recommended dishes: French Fries, Cheeseburger
Sue Langer
I was picking up an order for doordash. I had to wait over 15 minutes for the food! This is ridiculous! I wish people would just order for BK as the food is always ready when I arrive there! I receive a notification that the food is ready from doordash and it is never ready from McDonald's!
Atmosphere: 1
Food: 1
Service: 1
Jenni Thomas
I frequent this location often and the one thing I will say is the food is always hot!
Food: 5
Fire chaser Connecticut
Not much to say it's micdonslxs. My only real issue is the jacked up prices and the less than good service. When did greetings and please and thank you disappear? It's been replaced with screens of if you get an actual person they say "what do you want". It's as if you are an inconvenience to them. I know the pay sucks. Shame on you Macdonald! Living up to the clown you are increasing prices but not pay!!
Atmosphere: 3
Food: 3
Service: 2
Cody Kuczenski
Incorrect hours. Whole restaurant closes at 9:59 not midnight as stated on website and app.Food takes forever. 50% of the time I have to wait more than 5 mins.Employees at every nice, must be management or ownership issues.
Byron Beebe
Don’t order here if you change the topping went here two days in a row ordered 2 double cheese burgers only ketchup and yesterday they put only pickles then today they put only cheese like how hard is it to make a sandwich right when you make 15.69 or
Atmosphere: 1
Food: 1
Service: 1
Gorillla Glue
Y’all want 15 an hour but can’t make a simple burger right ??? what a joke learn how to do your job before cryingAnd a little update once again there is a difference between HONEY AND HONEY MUSTARD you guys do it everytime stop being pathetic and get it right!!!Yall deserve 7.25 an hour
Atmosphere: 1
Food: 2
Service: 1
Bill Wilson
Solid food and the workers were excellent, especially the manager and staff who edited on me. She was an older lady who really pleasantKid-friendliness: Two tables have kid friendly gamesWheelchair accessibility: On one side, there is handicap parking and a ramp
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries, Cheeseburger, Sausage Burrito
shaheem Grant
Customer service is terrible nobody greets you when you walk in also the drive thru must be the only side that’s important terrible experience I might as well wait until I get off work and eat at a McDonald’s in Hartford same quality same service you would think Old Saybrook would take pride in the only McDonald’s that’s in town this is ridiculous once I find a local place to eat when I’m on break I will never eat here again. 1/10 service do not waste your time and eat here
Atmosphere: 1
Food: 1
Service: 1
Becca Aiello
I love it but wish there app would stop freezing up all
I can't hate. I feel people are too critical on the quality of their experience at McDonalds. I have to admit I played a trick on my co-workers one McRib season (yes, I consider it it's own season). I told them the epic tale of the ever elusive, ever exclusive, ever intrusive...Mc friggin RIB. How it breaks the mold of what you THINK YOU KNOW about Ronald McDonald, Ray Crock, and Dick & Mac McDonald's vision of what a burger joint menu should include. This smokey pressed pork patty is cooked to perfection. Im no barbecue pit master, but some have speculated that McD's uses a secret method of cooking pork ribs so tender for their sandwiches that you can actually eat the bones if the little racks of ribs!!! Others say its a formed pork abomination. But I digress....the meat of the sandwich is blanketed with sweet and spicy signature bbq sauce, topped with raw white onions and tangy pickles. Whew. Are we done yet? NOPE! It's all placed between a cornmeal dusted (because why not?) elongated grinder style bun. This miracle of culinary perfection is delivered to you in a fancy cardboard treasure chest, boxed up like a limited edition gift from the Gods. The restaurant itself was very clean and the manager working the counter noticed my excitement while I ordered 6 McRibs for myself and the rest of the office, and shared my enthusiasm. He hoped my coworkers were as enthusiastic about the sandwiches as I was! I arrived back at the office and doled out the goodies. I grabbed extra napkins because a good sandwich IS a messy sandwich, and handed them out as well. Everyone took a bite....I waited...and watched....and smiled....and waited. Even to the most seasoned McDonalder, the McRib is a new flavor profile and some would say a borderline "acquired taste". It's not for everybody. It was not for them. But this story DOES have a happy ending. This variable was calculated ahead of time and everyone willing volunteered to pay for their OWN lunch, so my sinister plan came to a close. One by one my office mates slowly got up and placed their bite-missing McRibs on the table in front of me. I was the richest man in the world. McRib MCRICH!!! Bwooohahahaha
Maurice Schimetschek
Best McDonald's in Connecticut, hands down.
Atmosphere: 5
Food: 5
Service: 5
Elly 6.
horrible experience with the drive thru young girl at the first window taking payments and orders. she went out of her way to come to the second window to yell at me as to why I don't speak Spanish to the lady who gave me the wrong order. continuing to talk disrespectfully about me in Spanish to her coworkers going as far as calling me a dirty slut, a b**** , and I quote" this girl with the Mexican face doesn't speak Spanish" talking in Spanish assuming I didn't speak Spanish. in my opinion what does it matter? the fact that me and the lady could understand each other is what matters. she had an accent but I wasn't going to assume she didn't speak English. then she had the audacity to tell me it's because I'm racist and that's why I won't speak in Spanish. completely aggressive and disrespectful. I've never experience something like that and I hope I never do again.
Sean Michael
My wife and I always use the app to have. The. food Brought to our car . Always courteous and friendly employees.
Atmosphere: 5
Food: 5
Service: 5
Aileen Johnson
I've been there many times. However, they post they're open 24hrs, however, they're not. On 2 separate occasions, I've driven down to the restaurant drive thru and it's been closed. Tonight we arrived at approximately 11:58pm but the drive thru was closed (as was the restaurant too). A woman came on thru microphone to say they were closed. Highly irritating. We won't be visiting again solely on principle.
So I decided to use the app and order a head and pay for it. Of course, at the same time, and at this particular McDonald's, it said to wait in the drive through place to place to read your code. This was the first time I did this, so I do that. And the woman, on the other end, has no clue about my order at all .Finally, they hang up. And I am still waiting there. Because I can't move forward because there's a line and they come back on again like they've already answered my question and I said I'm still here. And can you please tell me if you have my order? And they tell me to drive to the first Window. Finally and the woman's punched in a bunch of buttons and stuff, and she finally must find my order. And she tells me to drive to Window 2 to Pick Up my food. So I get to the second window. And of course, they don't have my food ready. So they tell me to pull forward to the yellow line and wait there. so I'm waiting and waiting and the man brings me out my food asked me if I ordered what I ordered and I said. Yes, but you don't have my drinks. So he looks confused and he goes Maybe this isn't your order. And I said no. That's my food, but I don't have the drinks. So he does hand me the bag and goes back inside and gets my drinks and brings them out right away. Which is nice, not his fault and I finally drive away . This is not the first time I've had problems at this McDonald's.And there is another one nearby that there is also a problem with all the time .it's a real shame it never used to be like that.
Food: 4
Service: 3
Recommended dishes: French Fries, Cheeseburger
I was picking up an order for doordash. I had to wait over 15 minutes for the food! This is ridiculous! I wish people would just order for BK as the food is always ready when I arrive there! I receive a notification that the food is ready from doordash and it is never ready from McDonald's!
Atmosphere: 1
Food: 1
Service: 1
I frequent this location often and the one thing I will say is the food is always hot!
Food: 5
Not much to say it's micdonslxs. My only real issue is the jacked up prices and the less than good service. When did greetings and please and thank you disappear? It's been replaced with screens of if you get an actual person they say "what do you want". It's as if you are an inconvenience to them. I know the pay sucks. Shame on you Macdonald! Living up to the clown you are increasing prices but not pay!!
Atmosphere: 3
Food: 3
Service: 2
Incorrect hours. Whole restaurant closes at 9:59 not midnight as stated on website and app.Food takes forever. 50% of the time I have to wait more than 5 mins.Employees at every nice, must be management or ownership issues.
Don’t order here if you change the topping went here two days in a row ordered 2 double cheese burgers only ketchup and yesterday they put only pickles then today they put only cheese like how hard is it to make a sandwich right when you make 15.69 or
Atmosphere: 1
Food: 1
Service: 1
Y’all want 15 an hour but can’t make a simple burger right ??? what a joke learn how to do your job before cryingAnd a little update once again there is a difference between HONEY AND HONEY MUSTARD you guys do it everytime stop being pathetic and get it right!!!Yall deserve 7.25 an hour
Atmosphere: 1
Food: 2
Service: 1
Solid food and the workers were excellent, especially the manager and staff who edited on me. She was an older lady who really pleasantKid-friendliness: Two tables have kid friendly gamesWheelchair accessibility: On one side, there is handicap parking and a ramp
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries, Cheeseburger, Sausage Burrito
Customer service is terrible nobody greets you when you walk in also the drive thru must be the only side that’s important terrible experience I might as well wait until I get off work and eat at a McDonald’s in Hartford same quality same service you would think Old Saybrook would take pride in the only McDonald’s that’s in town this is ridiculous once I find a local place to eat when I’m on break I will never eat here again. 1/10 service do not waste your time and eat here
Atmosphere: 1
Food: 1
Service: 1
I love it but wish there app would stop freezing up all
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I can't hate. I feel people are too critical on the quality of their experience at McDonalds. I have to admit I played a trick on my co-workers one McRib season (yes, I consider it it's own season). I told them the epic tale of the ever elusive, ever exclusive, ever intrusive...Mc friggin RIB. How it breaks the mold of what you THINK YOU KNOW about Ronald McDonald, Ray Crock, and Dick & Mac McDonald's vision of what a burger joint menu should include. This smokey pressed pork patty is cooked to perfection. Im no barbecue pit master, but some have speculated that McD's uses a secret method of cooking pork ribs so tender for their sandwiches that you can actually eat the bones if the little racks of ribs!!! Others say its a formed pork abomination. But I digress....the meat of the sandwich is blanketed with sweet and spicy signature bbq sauce, topped with raw white onions and tangy pickles. Whew. Are we done yet? NOPE! It's all placed between a cornmeal dusted (because why not?) elongated grinder style bun. This miracle of culinary perfection is delivered to you in a fancy cardboard treasure chest, boxed up like a limited edition gift from the Gods. The restaurant itself was very clean and the manager working the counter noticed my excitement while I ordered 6 McRibs for myself and the rest of the office, and shared my enthusiasm. He hoped my coworkers were as enthusiastic about the sandwiches as I was! I arrived back at the office and doled out the goodies. I grabbed extra napkins because a good sandwich IS a messy sandwich, and handed them out as well. Everyone took a bite....I waited...and watched....and smiled....and waited. Even to the most seasoned McDonalder, the McRib is a new flavor profile and some would say a borderline "acquired taste". It's not for everybody. It was not for them. But this story DOES have a happy ending. This variable was calculated ahead of time and everyone willing volunteered to pay for their OWN lunch, so my sinister plan came to a close. One by one my office mates slowly got up and placed their bite-missing McRibs on the table in front of me. I was the richest man in the world. McRib MCRICH!!! Bwooohahahaha
Best McDonald's in Connecticut, hands down.
Atmosphere: 5
Food: 5
Service: 5
horrible experience with the drive thru young girl at the first window taking payments and orders. she went out of her way to come to the second window to yell at me as to why I don't speak Spanish to the lady who gave me the wrong order. continuing to talk disrespectfully about me in Spanish to her coworkers going as far as calling me a dirty slut, a b**** , and I quote" this girl with the Mexican face doesn't speak Spanish" talking in Spanish assuming I didn't speak Spanish. in my opinion what does it matter? the fact that me and the lady could understand each other is what matters. she had an accent but I wasn't going to assume she didn't speak English. then she had the audacity to tell me it's because I'm racist and that's why I won't speak in Spanish. completely aggressive and disrespectful. I've never experience something like that and I hope I never do again.
My wife and I always use the app to have. The. food Brought to our car . Always courteous and friendly employees.
Atmosphere: 5
Food: 5
Service: 5
I've been there many times. However, they post they're open 24hrs, however, they're not. On 2 separate occasions, I've driven down to the restaurant drive thru and it's been closed. Tonight we arrived at approximately 11:58pm but the drive thru was closed (as was the restaurant too). A woman came on thru microphone to say they were closed. Highly irritating. We won't be visiting again solely on principle.
Atmosphere: 1
Food: 2
Service: 3