I’m very disappointed that I have to leave this review. As, I choose these smaller coffee chain over the bigger competitors. The last two times I have used the drive thru, the staff have been short over the speaker. Which is uncommon as normally the afternoon staff are always friendly. But, what frustrated me was when I pulled up to the window there’s a sign on the window that says “we accept tips.” I’m all for tipping for good service. However, I don’t need it shoved in my face after poor service. Followed by handing me my bagel without a bag. I think as a customer if I’m paying X amount due to increase manufacturing pricing and expected to tip, I could at least get a small bag for my food.
Atmosphere: 2
Food: 4
Service: 3
Relaxedsoul
Kinda of sucks they got rid of the tank Styrofoam cups and replaced with thin plastic cups.
Atmosphere: 4
Food: 4
Service: 5
Robert P
Amazing variety of donutsParking: Easy to find parking
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 2 Donuts
Jennifer Munger
Parking: They have their own parking lot, parking on nearby streets, and a great drive-thru!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastry
Sydney Brooking
We wanted a delicious fresh smoothie. We went through the drive thru first, but the sign was a little outdated. So we decided to go in. We ordered a banana and strawberry smoothie. The workers were nice, but when we got our smoothies they tasted like artificial candy. Maybe the other food is good? But don’t order the smoothies if you like fresh fruit. Looks can be deceiving.
Atmosphere: 2
Food: 1
Service: 3
Rae R.
Love this little coffee shop. The servers are incredibly friendly and the coffee is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Sandwich
Kelly Falco
I grew up on Bess Eaton. I thought they all went out of business. WhenI found out there was still some around. My husband and I drove an hour to get there. The donuts and coffee are still the best by far!!
Atmosphere: 5
Food: 5
Service: 5
M E.
Love Bess Eaton iced coffee! Was sad when they sold vernon Ct store. Every time I'm by the shore, Bess Eaton is my # 1 stop!
Dave Wilkins
Great coffee, good service, Place is very dated inside.
Atmosphere: 2
Food: 4
Service: 4
Jenna Melzer
terrible customer service! i asked for 2 dozen sprinkled bess bites for my toddler. once i left i noticed i was given 2 dozen plain bess bites. not a huge deal, i went back in and let them know i was given the wrong product. i’m told “ok well we’re out of the sprinkled bess bites”. i said okay i wish i was told instead of sent off with plain ones. i’ll just get sprinkled donuts that add up to the cost of these. once she rushed and packed the donuts up i said “thank you, my toddler would’ve had a meltdown with plain donuts” and to that im told “ok well we’re out of the sprinkled ones idk what to tell you”. umm you tell someone you’re out of a product instead of sending them in their way with the wrong thing??? the other employees were wonderful though.
I’m very disappointed that I have to leave this review. As, I choose these smaller coffee chain over the bigger competitors. The last two times I have used the drive thru, the staff have been short over the speaker. Which is uncommon as normally the afternoon staff are always friendly. But, what frustrated me was when I pulled up to the window there’s a sign on the window that says “we accept tips.” I’m all for tipping for good service. However, I don’t need it shoved in my face after poor service. Followed by handing me my bagel without a bag. I think as a customer if I’m paying X amount due to increase manufacturing pricing and expected to tip, I could at least get a small bag for my food.
Atmosphere: 2
Food: 4
Service: 3
Kinda of sucks they got rid of the tank Styrofoam cups and replaced with thin plastic cups.
Atmosphere: 4
Food: 4
Service: 5
Amazing variety of donutsParking: Easy to find parking
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 2 Donuts
Parking: They have their own parking lot, parking on nearby streets, and a great drive-thru!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastry
We wanted a delicious fresh smoothie. We went through the drive thru first, but the sign was a little outdated. So we decided to go in. We ordered a banana and strawberry smoothie. The workers were nice, but when we got our smoothies they tasted like artificial candy. Maybe the other food is good? But don’t order the smoothies if you like fresh fruit. Looks can be deceiving.
Atmosphere: 2
Food: 1
Service: 3
Love this little coffee shop. The servers are incredibly friendly and the coffee is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Sandwich
I grew up on Bess Eaton. I thought they all went out of business. WhenI found out there was still some around. My husband and I drove an hour to get there. The donuts and coffee are still the best by far!!
Atmosphere: 5
Food: 5
Service: 5
Love Bess Eaton iced coffee! Was sad when they sold vernon Ct store. Every time I'm by the shore, Bess Eaton is my # 1 stop!
Great coffee, good service, Place is very dated inside.
Atmosphere: 2
Food: 4
Service: 4
terrible customer service! i asked for 2 dozen sprinkled bess bites for my toddler. once i left i noticed i was given 2 dozen plain bess bites. not a huge deal, i went back in and let them know i was given the wrong product. i’m told “ok well we’re out of the sprinkled bess bites”. i said okay i wish i was told instead of sent off with plain ones. i’ll just get sprinkled donuts that add up to the cost of these. once she rushed and packed the donuts up i said “thank you, my toddler would’ve had a meltdown with plain donuts” and to that im told “ok well we’re out of the sprinkled ones idk what to tell you”. umm you tell someone you’re out of a product instead of sending them in their way with the wrong thing??? the other employees were wonderful though.
Restaurantji Recommends
Uncle ruckus does not approve of this establishment
Dunkin better
Best coffee in town and the staff are always warm and friendly.
Atmosphere: 5
Food: 5
Service: 5
Great Coffee and breakfast sandwiches. The staff is super friendly . Old timers sit inside and talk local events. I’ll definitely be back soon
The Pawcatuck location is stale and crummy , just like their donuts. Plus the coffee tastes like donut grease .