Everything I order something it's wrong. Done with this place.
naydine molina
Most of the workers are darling and match your energy, yet there is one specific employee i believe her name was “maddie” was absolutely rude to me and my cousin. we had placed a mobile order and when we arrived she looked at us, rolled her eyes looked around for someone else and when another employee wasn’t around came over to us. After we received our food and drinks she slammed the window and walked over to another worker whilst whispering and looking at our car.
annette Wentworth
To many people joking around, coffee tasted burnt and not made correctly.
Atmosphere: 1
Food: 1
Service: 1
Donald Berry
This location should be shut down. It's a traffic hazard.
Christine Barr
The early morning crew here is second to none. Thank you guys for keeping me caffeinated at 4am!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake
Sarah Neer
Dunkin is worthless these days. At every location you get the wrong drink or it’s absolutely disgusting it’s so disappointing I hope they all go out of
Atmosphere: 1
Food: 1
Service: 1
john vaina
Found mold on our food, when I called to get a refund the person on the phone claimed to be their manager and said they didn’t know how to refund us our money. I will be contacting them again and finding the owner of this fine establishment….I look forward to getting my money back…
Atmosphere: 1
Food: 1
Service: 1
Kelly
The manager here needs to make themselves more available to their employees. Today, the guy working didn't want to give me my latte because there was a glitch with his computer. The coupon didn't work for the latte but it worked for a frozen drink. I showed him the rewards description multiple times so he could see it should work for both and he kept telling me I couldn't use the coupon (after redeeming yet another one). He said he didn't have the managers number when I asked. I got upset and asked is he really serious and he gave me an attitude while handing it to me. He said "If I get fired that's on you." I ignored the comment and asked politely for a straw. He said again "You know if I get fired it's your fault." I asked again if I could please have a straw. He reluctantly handed me one and repeated the same statements about me getting him fired. I don't want to get anyone fired I've worked in this industry for years and it's hard. But this was the worst experience. Management needs to train employees so this doesn't happen again.
Raymond Smith
Some people in there have no customer service experience. They need to work on it . Or find something else they can do .Kid-friendliness: There isn’t any in some people .
Giovanna Dicicco
At 6:06am this place has a rude staff you say good morning and they look right at you and shut the window and I orders a wake up wrap a coffee and two others things and didn’t even get them my order was so wrong the man was so rude I will never go there again
Please have coffee made and don't give folks the bottom of pot and not have enough to fill cup! I would have had to wait for a new brew pot!
Erica Laurel Ladd
Everytime I go to this place they mess up my order and I have to check my food. I have ordered the avocado toast here many times and everytime they don't toast the bread, they just give me avocado bread. I really don't understand. They forget to put things in orders and are rude about fixing any of it. I will drive out of my way to go to the thomaston one from now on
Jon R.
A great experience! The service person handled a challenging situation so well. So well, I'm going to call and let the manager know. Drink and sandwich were great and the service was phenomenal!!!!
Shan Gray22
Love dunkin! I'm a coffee lover and this dunkin the coffees always fresh,and foods yummy
Aubrey Mccarthy
They never get your order right. EVER. It’s terrible to have to say this but now that we have 2 Dunkin’s in our town I can see the reason why the one by the Eagles Nest always has a line while this one by CVS didn’t this morning. Even so, they STILL got my order wrong. The reason for 1 star isn’t because of a one-off mistake. Every. Single. Time. I choose this Dunkin I regret it. It’s my fault for going back each time they screw up a coffee order but I’m done. Coffee is too important for them to care so little about getting orders right.
Everything I order something it's wrong. Done with this place.
Most of the workers are darling and match your energy, yet there is one specific employee i believe her name was “maddie” was absolutely rude to me and my cousin. we had placed a mobile order and when we arrived she looked at us, rolled her eyes looked around for someone else and when another employee wasn’t around came over to us. After we received our food and drinks she slammed the window and walked over to another worker whilst whispering and looking at our car.
To many people joking around, coffee tasted burnt and not made correctly.
Atmosphere: 1
Food: 1
Service: 1
This location should be shut down. It's a traffic hazard.
The early morning crew here is second to none. Thank you guys for keeping me caffeinated at 4am!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake
Dunkin is worthless these days. At every location you get the wrong drink or it’s absolutely disgusting it’s so disappointing I hope they all go out of
Atmosphere: 1
Food: 1
Service: 1
Found mold on our food, when I called to get a refund the person on the phone claimed to be their manager and said they didn’t know how to refund us our money. I will be contacting them again and finding the owner of this fine establishment….I look forward to getting my money back…
Atmosphere: 1
Food: 1
Service: 1
The manager here needs to make themselves more available to their employees. Today, the guy working didn't want to give me my latte because there was a glitch with his computer. The coupon didn't work for the latte but it worked for a frozen drink. I showed him the rewards description multiple times so he could see it should work for both and he kept telling me I couldn't use the coupon (after redeeming yet another one). He said he didn't have the managers number when I asked. I got upset and asked is he really serious and he gave me an attitude while handing it to me. He said "If I get fired that's on you." I ignored the comment and asked politely for a straw. He said again "You know if I get fired it's your fault." I asked again if I could please have a straw. He reluctantly handed me one and repeated the same statements about me getting him fired. I don't want to get anyone fired I've worked in this industry for years and it's hard. But this was the worst experience. Management needs to train employees so this doesn't happen again.
Some people in there have no customer service experience. They need to work on it . Or find something else they can do .Kid-friendliness: There isn’t any in some people .
At 6:06am this place has a rude staff you say good morning and they look right at you and shut the window and I orders a wake up wrap a coffee and two others things and didn’t even get them my order was so wrong the man was so rude I will never go there again
Restaurantji Recommends
Please have coffee made and don't give folks the bottom of pot and not have enough to fill cup! I would have had to wait for a new brew pot!
Everytime I go to this place they mess up my order and I have to check my food. I have ordered the avocado toast here many times and everytime they don't toast the bread, they just give me avocado bread. I really don't understand. They forget to put things in orders and are rude about fixing any of it. I will drive out of my way to go to the thomaston one from now on
A great experience! The service person handled a challenging situation so well. So well, I'm going to call and let the manager know. Drink and sandwich were great and the service was phenomenal!!!!
Love dunkin! I'm a coffee lover and this dunkin the coffees always fresh,and foods yummy
They never get your order right. EVER. It’s terrible to have to say this but now that we have 2 Dunkin’s in our town I can see the reason why the one by the Eagles Nest always has a line while this one by CVS didn’t this morning. Even so, they STILL got my order wrong. The reason for 1 star isn’t because of a one-off mistake. Every. Single. Time. I choose this Dunkin I regret it. It’s my fault for going back each time they screw up a coffee order but I’m done. Coffee is too important for them to care so little about getting orders right.