Chipotle Mexican Grill

785 Queen St, Southington
(860) 276-3912

Recent Reviews

Danielle LeBlanc

This is the 3rd time I have ordered a salad and then told after there is no salad dressing. They should tell customers before they order a salad that there is no salad dressing.

Atmosphere: 2

Food: 2

Service: 1

Danielle Berube

This location never has fajitas!

Atmosphere: 3

Food: 3

Service: 3

Jason Meier

Portion sizes very small at this location, slow service, at least one or two food items are always out. I went tonight and the floor near the ordering area was covered in hundreds of ants. Manager went out to look at it but then went back without doing anything about the bugs. I highly suggest going to any other restaurant in the area, there are many to choose from.

Atmosphere: 1

Food: 1

Service: 1

Eric Brookshier (Daddy)

They gave me half portions on my order except for the rice and queso so I ended up with some strange cheese stew instead of a burrito bowl. If you can't fulfill the order why accept it? Or why are you not giving full portions of just some of what I ordered? I still haven't seen a single order that doesn't look like it took a ride in a rock tumbler before it makes it into my hands as well. Get bigger bags if it's so difficult to pack.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Burrito Bowl, Steak Bowl

Shalima Mercado

To go orders are better considering it's a very busy restaurant and crowded especially on the weekends ,staff is

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Bowl

Pam Win

RIHANNA QUEEN UR THE

Atmosphere: 5

Food: 5

Service: 5

Brooke B

ordered a mobile order and picked up the bag that had my name on it. got home, opened the bag and the sticker on the bowl said a completely different name not even similar to mine. wasn’t even close to my order. is it that hard to make sure the name on the bowl matches the name on the bag????

Rafael Resende

Jacob and Cody were amazing. Their customer service and energy makes the difference. What are the chances everyone on team be more like them?. Food delicious as always.

RyanTombari

Overall nothing wrong with this establishment other than the fact that they are understaffed during busy times which leads to huge waits. Never come Thursday night.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Burrito Bowl

Jenifer array

So I come in on Saturdays with my family and ms . Alaura Is so rude Sometimes I check to see if she’s there and I go somewhere else she is not a Peoples person someone need to help her I don’t like her Attitude I work hard for my moneyAnd I don’t like her customer service. I will not spend my money there. If she’s there

Jose Vera

Got three bowls supposedly extra meat And I received a little Of meat charge me $53. This is unacceptable. Ridiculous I recommend a different chipotle in lobby was disgusting. Staff is ruled specially the cashier and I’m a Repeat

Food: 1

Service: 1

mandeep singh

This was the worst experience ever. Ordered 2 bowls and extra sides nothing was given to me in the bag. The people were so rude and looked lost.Never again!!

Atmosphere: 1

Food: 3

Service: 1

chris taylor

So freaking expensive! 15$ for a bowl of food seems a bit much. It's not just this location obviously it's all chipotle restaurants. But imo it's not worth that. I mean throw in a bag of chips at least!

Cheech Torres

Probably the worst chipotle i have ever been to! The employees were beyond unprofessional and the manager there was honestly the least pleasant person i have ever came in contact with, place was gross and the food was extremely dry honestly would never recommend anyone to eat there glad they refused to take my money because i felt the food poisoning coming without even eating the food so if your thinking about eating there please dont you might get sick as soon as you walk in the place

Atmosphere: 1

Food: 1

Casual Gamer

I have been in this location numerous times both to dine and also for doordash. The speed they prepare a proper burrito (wrapped not torn up or having ingredients falling out) is awesome to watch. Not only that but it seems to me that time of day doesn't matter. The employees during the day time are incredibly friendly even sharing book preferences or great casual/personable conversation all while working together effectively. The night crew as well is incredible and exhibits the same attitude. Charles took care of me last time I went in. Wonderful experience start to finish. They are also very great at maintaining service quality while breaking down for close. I say this as a man with roughly 6-7 years restaurant experience as a server, cook, dishwasher, host and manager. Great experience. I feel this location deserves a bit of love from corporate as i rarely have a bad experience. It's some hateful people that review and chock one bad experience up to being "It UsED tO Be GOoD bUt iTs GonE DoWn HiLL" and saddens me that so often people go out of their way to be negative but rarely to commend. An incredibly consistent experience with some really awesome teams working together. Keep up the work crew and Charles...you the man.

Atmosphere: 5

Food: 5

Service: 5

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