Bro they don’t know how to fry the damn chicken and these people are employed by the KFC…meat feels rubbery and jelly like at the same time downright disgusting…never have potatoe wedges why not take it off the menu. Finally, the people in charge of cooking are absolutely
Food: 1
Service: 1
Adriana Toy Review
Who ever that indian man is working cant think at all. Idk what on his mind but he definitely isn’t suitable to work anywhere. He lucky i didnt go in the place and talk to him face to face. He definitely needs some life reevaluating trying to be rude to customers. Fire both of them immediately they dont deserve a
Atmosphere: 1
Food: 1
Service: 1
Florentino Garcia
Ok foodOk
Atmosphere: 3
Food: 4
Service: 3
Andy King
Why do you have the short Hispanic lady shouting at your customers like they are deaf. Everything I go there this lady Always yelling or shouting at someone .
Atmosphere: 1
Food: 1
Service: 1
Alex Szymanski
It's not crispy at all my chicken was soaked in fat and not crispy just mushy. Its sad how much quality has gone down in the past 4 years this used to be a good quality establishment. Now it's not worth the money at all. Gas stations now serve better chicken.
Atmosphere: 1
Food: 1
Service: 2
Ronald Esters
Better than the one in New Britain the chicken taste better
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: KFC Bowls, Fried Chicken
Kevin Hoyt
It's so nice to be able to get a great meal at a good price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Sandwich Meal
Sarah Lane
Absolutely horrible experience. Rudest customer service in any restaurant ever. Kept interrupting as we were placing our order to give us the total, like it was inconvenient that we were ordering more than one item. Yelled at my husband when he specified mashed potatoes and kept saying that the meals all come with mashed potatoes. Then gave me fries with mine and was a complete *ss when I asked for the mashed potatoes instead (that he clearly and rudely said come with the meal). Slammed our tray on the counter and acted like it was an inconvenience that I wanted sauce. I usually love KFC, but stay far, far away from this one. He’s up there yelling at someone else about wanting sauce and honey now.
Sarah L.
Terrible customer service. I love KFC, but this one is horrible. Ignored us while we stood at the counter and then rushed us while we were ordering. Glaring, at us and other customers, yelling, slamming things around the counter, including customers trays of food. Zero stars, do not recommend.
first couple of times here was great. These last two times were very disappointing. The crispy strips aren't crispy what-so-ever. i mean it's original recipe or ordering extra crispy chickens,,,,,it should be crispy for the money it costs and have sub-par chickens is crazy..I've experienced this issue w many kfc branchesthe staff is super nice every time though.
Farah Marie Elacion
I set a pick up order at 1pm at the 866 Queen St Southington CT location today. When I arrived to pick up, the lady told me it has been completed. I told her I just arrived and I’m picking it up. She confirmed my name and said someone already picked it up. It was a lot of back and forth and I think I also was talking to the manager but I didnt get his name. He sounded so accusatory and said that it’s a $40 meal and that it has been completed for pick up. I said I know and I paid for that in advance but I just got here to pick up from work. He eventually prepared my order and gave it to me and asked if I had a relative that picked it up maybe, I said no, and why are you getting mad at me as his tone was not very nice and he kept repeating “It’s a $40 order.” I was very patient through all this. That was not good customerservice at all. You guys should check IDs to make sure you’re giving it to the right customer then and not accuse someone of stealing foodfrom you. I hope your customerservice is better as I really prefer KFC than Popeyes but with this experience, I’m having doubts.
Joseph Saluski
Ordered 30 mins prior. Said food was ready but when I got there it wasn't. Didn't have enough food so got what we didn't want. Spent $70. Not
Atmosphere: 3
Food: 3
Service: 1
Robert
Not much people in restaurant. Took a few minutes before we were acknowledged. Paid 24.00 fir very greasy chicken more dough than chicken ,very bony.
Atmosphere: 4
Food: 2
Service: 3
John Griffin
While chicken is expensive now, there are still some good deals at KFC.
Pretty fast KFC and great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: KFC Bowls, Mashed Potatoes and Gravy, Fried Chicken, 4 Piece Chicken Meal, Crispy Colonel Sandwich Meal
Bro they don’t know how to fry the damn chicken and these people are employed by the KFC…meat feels rubbery and jelly like at the same time downright disgusting…never have potatoe wedges why not take it off the menu. Finally, the people in charge of cooking are absolutely
Food: 1
Service: 1
Who ever that indian man is working cant think at all. Idk what on his mind but he definitely isn’t suitable to work anywhere. He lucky i didnt go in the place and talk to him face to face. He definitely needs some life reevaluating trying to be rude to customers. Fire both of them immediately they dont deserve a
Atmosphere: 1
Food: 1
Service: 1
Ok foodOk
Atmosphere: 3
Food: 4
Service: 3
Why do you have the short Hispanic lady shouting at your customers like they are deaf. Everything I go there this lady Always yelling or shouting at someone .
Atmosphere: 1
Food: 1
Service: 1
It's not crispy at all my chicken was soaked in fat and not crispy just mushy. Its sad how much quality has gone down in the past 4 years this used to be a good quality establishment. Now it's not worth the money at all. Gas stations now serve better chicken.
Atmosphere: 1
Food: 1
Service: 2
Better than the one in New Britain the chicken taste better
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: KFC Bowls, Fried Chicken
It's so nice to be able to get a great meal at a good price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Sandwich Meal
Absolutely horrible experience. Rudest customer service in any restaurant ever. Kept interrupting as we were placing our order to give us the total, like it was inconvenient that we were ordering more than one item. Yelled at my husband when he specified mashed potatoes and kept saying that the meals all come with mashed potatoes. Then gave me fries with mine and was a complete *ss when I asked for the mashed potatoes instead (that he clearly and rudely said come with the meal). Slammed our tray on the counter and acted like it was an inconvenience that I wanted sauce. I usually love KFC, but stay far, far away from this one. He’s up there yelling at someone else about wanting sauce and honey now.
Terrible customer service. I love KFC, but this one is horrible. Ignored us while we stood at the counter and then rushed us while we were ordering. Glaring, at us and other customers, yelling, slamming things around the counter, including customers trays of food. Zero stars, do not recommend.
Restaurantji Recommends
first couple of times here was great. These last two times were very disappointing. The crispy strips aren't crispy what-so-ever. i mean it's original recipe or ordering extra crispy chickens,,,,,it should be crispy for the money it costs and have sub-par chickens is crazy..I've experienced this issue w many kfc branchesthe staff is super nice every time though.
I set a pick up order at 1pm at the 866 Queen St Southington CT location today. When I arrived to pick up, the lady told me it has been completed. I told her I just arrived and I’m picking it up. She confirmed my name and said someone already picked it up. It was a lot of back and forth and I think I also was talking to the manager but I didnt get his name. He sounded so accusatory and said that it’s a $40 meal and that it has been completed for pick up. I said I know and I paid for that in advance but I just got here to pick up from work. He eventually prepared my order and gave it to me and asked if I had a relative that picked it up maybe, I said no, and why are you getting mad at me as his tone was not very nice and he kept repeating “It’s a $40 order.” I was very patient through all this. That was not good customerservice at all. You guys should check IDs to make sure you’re giving it to the right customer then and not accuse someone of stealing foodfrom you. I hope your customerservice is better as I really prefer KFC than Popeyes but with this experience, I’m having doubts.
Ordered 30 mins prior. Said food was ready but when I got there it wasn't. Didn't have enough food so got what we didn't want. Spent $70. Not
Atmosphere: 3
Food: 3
Service: 1
Not much people in restaurant. Took a few minutes before we were acknowledged. Paid 24.00 fir very greasy chicken more dough than chicken ,very bony.
Atmosphere: 4
Food: 2
Service: 3
While chicken is expensive now, there are still some good deals at KFC.