They didn’t want to make my online-placed order because the coffee machine broke (there was more than coffee)
Atmosphere: 2
Food: 4
Service: 1
Sean Kavanaugh
Employees don't care. They ALWAYS mess up my order.
Atmosphere: 1
Food: 1
Service: 1
Chavi Barragan
if I could give 0 stars for service, I would. The short Indian man was extremely rude. When I ordered my drink, he didn't let me even finish my order, he just ran away to make it. I wasn't sure if he was making somebody else's drink but just in case, I yelled out "With cream!" and when he came back I asked what was in the drink. He said regular milk. I told him "I can't have regular milk". Then he started yelling at me. And I replied back "Well, I said with cream while you ran away and you didn't let me finish ordering". Then he continued to yell at me. He was also yelling at the other customers that day. First of all, if he is taking orders he should let me finish making my order. I wanted to order more things as well and didn't get to because of him. And second, he should be asking customers what they want their drink with instead of assuming. And most importantly, don't yell at the customer. I understand tensions can rise high when it gets busy but it's not my fault it is busy. You are working at a Dunkin donuts inside of a large busy train station, you think it's not going to get busy? People are going to work, or getting home from work after an extended work day such as myself. I work at a clinic and it gets super busy with patients, I'm not yelling at them. Getting angry and taking your frustrations on others is not going to make anyone's day better. Never ordering from this location again. The station has another coffee place with much nicer people. I believe it is called Java Joe's or Joe's Coffee.
Atmosphere: 1
Food: 2
Service: 1
Mathieu Chabanel
Cappuccino without coffee, Chai latte without chaiI don't know why I am surprised: they do other stuffs while you order. One guy disappeared while we were speaking.Coffee machine is not clean, steamer is covered with cooked milk and not even wiped after usage...
Atmosphere: 1
Food: 1
Service: 1
natalie lara
these people don’t know what they’re doing half the time. i don’t understand why management has done nothing about it. the food tastes weird and the employees are always on their
Food: 1
Service: 1
Sharaine Handsome
Cashier was on the phone when my mother and I were waiting in line. My mother had to say something first before the cashier even said anything. At this point, I didn't order anything because it was obvious the cashier didn't want to wait on us. When a white man came in line after us , she suddenly perked up, asked how he was doing and took his order. I feel like if you can't give good customer service to everyone regardless of skin tone, you should work from home in a field other than customer service.
Atmosphere: 1
Service: 1
Katherine Knepper
Luckily I’ve never missed a train getting my coffee here. I’ve had great coffee and absolutely terrible coffee from here so it’s a 50/50 shot if the food & drinks will be good or not.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Iced Latte, Donuts
Ning Yang Wang
I like the manager maybe also the owner, super friendly.
Scott Moore
I'm not sure how this one stays running. Orders are commonly messed up and made slowly. I must have ordered five times off the app in the last week and got the right order once! How do you screw up an order that's written down in front of you?
Atmosphere: 3
Food: 1
Service: 2
Daniel Ross
One of the worst. You would think that 4 people working would be enough, especially when it's light, but at this location, you will have employees talking, telling, stories, basically anything as long as it's not serving you. It's a train station. We all have trains to catch. Everyone is in a rush. It shouldn't take this location multiple MINUTES for a large hot coffee. Your job is putting coffee in a cup and somehow you're AWFUL at it.
I was about to order and the employee working had his bare hands in the trash can trying to push it down. he then came to take my order and I assumed he would wash his hands. I assumed wrong. I think this place needs a health inspection.
Lilly Gig
I was about to order and the employee working had his bare hands in the trash can trying to push it down. he then came to take my order and I assumed he would wash his hands. I assumed wrong. I think this place needs a health inspection.
Nathalia Cunha
Worst Dunkin I’ve ever been, all my orders came wrong
Matthew Hicinbothem
This marks the third time I paid for a coffee and didn’t get it because I would miss my train. I don’t know where our orders disappear to after we place them but sometimes you’ll just wait for eternity for an order that was never coming. Ruined my morning one too many times.
Dezi B.
today i was given the wrong donut i noticed after i walked away.. i left my track and went back upstairs to the dunkin donuts .. the employee took the donut out my bag and put it back on display! yuck
They didn’t want to make my online-placed order because the coffee machine broke (there was more than coffee)
Atmosphere: 2
Food: 4
Service: 1
Employees don't care. They ALWAYS mess up my order.
Atmosphere: 1
Food: 1
Service: 1
if I could give 0 stars for service, I would. The short Indian man was extremely rude. When I ordered my drink, he didn't let me even finish my order, he just ran away to make it. I wasn't sure if he was making somebody else's drink but just in case, I yelled out "With cream!" and when he came back I asked what was in the drink. He said regular milk. I told him "I can't have regular milk". Then he started yelling at me. And I replied back "Well, I said with cream while you ran away and you didn't let me finish ordering". Then he continued to yell at me. He was also yelling at the other customers that day. First of all, if he is taking orders he should let me finish making my order. I wanted to order more things as well and didn't get to because of him. And second, he should be asking customers what they want their drink with instead of assuming. And most importantly, don't yell at the customer. I understand tensions can rise high when it gets busy but it's not my fault it is busy. You are working at a Dunkin donuts inside of a large busy train station, you think it's not going to get busy? People are going to work, or getting home from work after an extended work day such as myself. I work at a clinic and it gets super busy with patients, I'm not yelling at them. Getting angry and taking your frustrations on others is not going to make anyone's day better. Never ordering from this location again. The station has another coffee place with much nicer people. I believe it is called Java Joe's or Joe's Coffee.
Atmosphere: 1
Food: 2
Service: 1
Cappuccino without coffee, Chai latte without chaiI don't know why I am surprised: they do other stuffs while you order. One guy disappeared while we were speaking.Coffee machine is not clean, steamer is covered with cooked milk and not even wiped after usage...
Atmosphere: 1
Food: 1
Service: 1
these people don’t know what they’re doing half the time. i don’t understand why management has done nothing about it. the food tastes weird and the employees are always on their
Food: 1
Service: 1
Cashier was on the phone when my mother and I were waiting in line. My mother had to say something first before the cashier even said anything. At this point, I didn't order anything because it was obvious the cashier didn't want to wait on us. When a white man came in line after us , she suddenly perked up, asked how he was doing and took his order. I feel like if you can't give good customer service to everyone regardless of skin tone, you should work from home in a field other than customer service.
Atmosphere: 1
Service: 1
Luckily I’ve never missed a train getting my coffee here. I’ve had great coffee and absolutely terrible coffee from here so it’s a 50/50 shot if the food & drinks will be good or not.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Iced Latte, Donuts
I like the manager maybe also the owner, super friendly.
I'm not sure how this one stays running. Orders are commonly messed up and made slowly. I must have ordered five times off the app in the last week and got the right order once! How do you screw up an order that's written down in front of you?
Atmosphere: 3
Food: 1
Service: 2
One of the worst. You would think that 4 people working would be enough, especially when it's light, but at this location, you will have employees talking, telling, stories, basically anything as long as it's not serving you. It's a train station. We all have trains to catch. Everyone is in a rush. It shouldn't take this location multiple MINUTES for a large hot coffee. Your job is putting coffee in a cup and somehow you're AWFUL at it.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was about to order and the employee working had his bare hands in the trash can trying to push it down. he then came to take my order and I assumed he would wash his hands. I assumed wrong. I think this place needs a health inspection.
I was about to order and the employee working had his bare hands in the trash can trying to push it down. he then came to take my order and I assumed he would wash his hands. I assumed wrong. I think this place needs a health inspection.
Worst Dunkin I’ve ever been, all my orders came wrong
This marks the third time I paid for a coffee and didn’t get it because I would miss my train. I don’t know where our orders disappear to after we place them but sometimes you’ll just wait for eternity for an order that was never coming. Ruined my morning one too many times.
today i was given the wrong donut i noticed after i walked away.. i left my track and went back upstairs to the dunkin donuts .. the employee took the donut out my bag and put it back on display! yuck