The price for the burger is ridiculous the burger is not that good and the fries is really bad never go there eat again
Atmosphere: 1
Food: 1
Service: 1
julia langeway
it's like they're allergic to making a decent lettuce
Atmosphere: 1
Food: 1
Service: 1
HORRIS KAFRAWY
Fresh and healthy foodTasty and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger with Fries, Hot Dog, French Fries
crazycracker antics
pretty pricey for a burger. It was very greasy. Everything was very greasy. Would not return, there are so many other places to get a decent burger.
Atmosphere: 4
Food: 2
Service: 4
Mary C.
The burger was pretty good. Fries were good but the portion was not as big as other Five Guys. However the prices are way too high for what you get. Texas Roadhouse is right down the street and the burger meal is similar in price and much better. Or, like another reviewer stated, pay a few dollars more and get a steak dinner with delicious rolls at Texas Roadhouse.
Natalie Rose
I’m a white woman that walked in there with my white brother to order food for him and as soon as I get in all the staff that are black woman give me dirty looks they are racist towards white people o wouldn’t go there again and I didn’t even order anything I would when I’m not so fat anymore but now I’m second guessing going back thereDietary restrictions: All their food is super high calorie not good if you don’t want to become fat ew
Atmosphere: 1
Food: 1
Service: 1
tyler gill
I dont k ow why but they gave me 2 milkshasks instead of one!! Staff is very lovely. The register lady complimented my hair which made my day a little Brighter!
Excellent customer service! Excellent food very clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Large Fries as Served
Brian Griesbaum
$21+ for a cheeseburger small fries and and small drink. Your honestly better off getting a cheeseburger and drink at Texas Roadhouse and even with tipping 20% you will be less than this Five Guys. I can only assume the cost of labor has increased the prices so much!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Little Fries, Bacon Cheeseburger
Josh M.
Five Guys is hit or miss. The only Five Guys I would recommend is in Glastonbury. Five Guys Middletown got me violently ill. Never ate there again. This review is about Waterbury though. Not eating there again either. My first and last time. Either they intentionally deviate from the standard of Five Guys or they are poorly trained. I spent $85 including a regrettable 15% tip. The staff is pleasant and professional. The food quality (taste) is consistent with all Five Guys. The order was accurate related to providing what I ordered. The restaurant was clean. When anyone mentions Five Guys fries, you automatically think of the greasy cup filled to overflowing with fries, the bag leaking grease from the bag filled with fries they just dump in over your burgers already in the bag. This was the expectation based on countless experiences from other Five Guys. This is not what I got. I received one mostly filled large cup of fries neatly placed in the bag with my meal. At $7.69 for a large fry, I expect the same value I receive at other Five Guys. Again, either deviating intentionally to reduce cost or very poorly trained on a key element (selling point), of the company. I feel cheated out of $85. Four kids were disappointed. Waterbury Five Guys will not receive anymore of my money and I live in Waterbury eating out all the time. Very disappointed and not good for a relatively new restaurant. Their food is not exclusive. Hamburger and fries. I recommend eat that somewhere else for much cheaper.
J W
Newer location, seems clean. Staff was as per a staff should be . Food was on time . Was good as usual. Just wished they made thier fries crisper lol
Atmosphere: 5
Food: 5
Service: 5
Kristen Eagen
My first time there. Food was really good. Try this restaurant
The price for the burger is ridiculous the burger is not that good and the fries is really bad never go there eat again
Atmosphere: 1
Food: 1
Service: 1
it's like they're allergic to making a decent lettuce
Atmosphere: 1
Food: 1
Service: 1
Fresh and healthy foodTasty and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger with Fries, Hot Dog, French Fries
pretty pricey for a burger. It was very greasy. Everything was very greasy. Would not return, there are so many other places to get a decent burger.
Atmosphere: 4
Food: 2
Service: 4
The burger was pretty good. Fries were good but the portion was not as big as other Five Guys. However the prices are way too high for what you get. Texas Roadhouse is right down the street and the burger meal is similar in price and much better. Or, like another reviewer stated, pay a few dollars more and get a steak dinner with delicious rolls at Texas Roadhouse.
I’m a white woman that walked in there with my white brother to order food for him and as soon as I get in all the staff that are black woman give me dirty looks they are racist towards white people o wouldn’t go there again and I didn’t even order anything I would when I’m not so fat anymore but now I’m second guessing going back thereDietary restrictions: All their food is super high calorie not good if you don’t want to become fat ew
Atmosphere: 1
Food: 1
Service: 1
I dont k ow why but they gave me 2 milkshasks instead of one!! Staff is very lovely. The register lady complimented my hair which made my day a little Brighter!
Atmosphere: 5
Food: 5
Service: 5
A little pricy but a great burger and
Atmosphere: 5
Food: 5
Service: 5
Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Super dry
Restaurantji Recommends
Excellent customer service! Excellent food very clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Large Fries as Served
$21+ for a cheeseburger small fries and and small drink. Your honestly better off getting a cheeseburger and drink at Texas Roadhouse and even with tipping 20% you will be less than this Five Guys. I can only assume the cost of labor has increased the prices so much!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Little Fries, Bacon Cheeseburger
Five Guys is hit or miss. The only Five Guys I would recommend is in Glastonbury. Five Guys Middletown got me violently ill. Never ate there again. This review is about Waterbury though. Not eating there again either. My first and last time. Either they intentionally deviate from the standard of Five Guys or they are poorly trained. I spent $85 including a regrettable 15% tip. The staff is pleasant and professional. The food quality (taste) is consistent with all Five Guys. The order was accurate related to providing what I ordered. The restaurant was clean. When anyone mentions Five Guys fries, you automatically think of the greasy cup filled to overflowing with fries, the bag leaking grease from the bag filled with fries they just dump in over your burgers already in the bag. This was the expectation based on countless experiences from other Five Guys. This is not what I got. I received one mostly filled large cup of fries neatly placed in the bag with my meal. At $7.69 for a large fry, I expect the same value I receive at other Five Guys. Again, either deviating intentionally to reduce cost or very poorly trained on a key element (selling point), of the company. I feel cheated out of $85. Four kids were disappointed. Waterbury Five Guys will not receive anymore of my money and I live in Waterbury eating out all the time. Very disappointed and not good for a relatively new restaurant. Their food is not exclusive. Hamburger and fries. I recommend eat that somewhere else for much cheaper.
Newer location, seems clean. Staff was as per a staff should be . Food was on time . Was good as usual. Just wished they made thier fries crisper lol
Atmosphere: 5
Food: 5
Service: 5
My first time there. Food was really good. Try this restaurant
Food: 5