They're not even there anymore. Went yesterday and it was empty
haileyy
The store wasn’t even busy and I stood there waiting for 50 minutes just for a small order. People would walk in and order and get their food in under 10 minutes. The workers would look at me when I tried to talk to them but they walked away.
Atmosphere: 1
Food: 2
Service: 1
Leslie Monét
Terrible service. We asked for plain chicken with BBQ on the side and they gave fully smothered chicken in BBQ sauce. The cashier denied that is what was ordered and so they refused to redo the chicken. We had a toddler who was allergic to BBQ sauce and they still refused to take back the wrong chicken. Had to fight for a refund. First and last time at this location. Don't bother going.
Atmosphere: 4
Jade P.
Food is soooooo good like legit!! It’s all the commercials make it out to be! Like I try every sauce every time & it’s always amazing!! Best addition to Waterbury!!!! Super affordable like come on!! Food is good as hell & ya pockets aren’t crying after like yesssss!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Shawn
Always clean and food always well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Shalini Sidhu
They always say 25-30 mins wait, always! This is never the case, they will keep pushing your wait time for almost an hour. Their inline wait time and in person wait time is the worst. Never trust their wait time, plan on waiting waaaay more then they tell you to. I have been here so many times and it’s always the same.
Charles Ceno Walker
I ordered food on the app to be picked up...They said their system was down so they never got the order...Asked for a refund and never got the refund after calling up to the store on multiple occasions
Kelly June
My chicken sandwich and fries were both ice cold.I asked the manager if he could heat my food he answered no so then I asked for a refund and again he answered no.i was very upset.Ididn't want to waste the food and I felt like like I shouldn't have to buy a night meal. I ended up eating fries n chicken cold as ice!0
Atmosphere: 5
Food: 1
Service: 1
Jadoon Shah
Chicken is No good look like it’s pigeon wings
Kerah Murphy
Worst Wing stop location ever! The manager that worked the hour of 9pm on 2/23/24 is a horrible example of professionalism! She has her staff acting the same way. Especially Tj. I spent alot of money for my family this night and was treated horribly. I need to speak to higher management
The lemon pepper is more salt than Lemon pepper it’s so salty I literally can’t eat it. 0/10 I wouldn’t
Atmosphere: 2
Food: 1
Service: 3
Amanda R.
Every time I go I have the best food ever. The boneless tenders are juicy and crunchy along with the boneless wings. Even when I order delivery it is always crunchy. The corn is my favorite and the ranch I could live off of.
James H.
They say there is a first for everything, and this was my first "stop" in at wing-stop. First impression was relatively standard. The location is decently new at the time of this review. So as expected, it has that gentrification post modern vibe to the interior of the store. You know, the whole wood paneling, Taylor swift on the radio type of deal. Not that this is a bad thing, just thought it was worth mentioning. I made my way to the front desk where a friendly young lady was beaming with excitement to take my order. I happily obliged. I politely asked for the 8 piece Cajun boneless combo. My girlfriend got the same thing in the "Buffalo" flavoring. The combo comes with fries and a drink. The total was $28 after tax. The term "fast food" is being loosely applied, as the order took upwards of 2 pop songs to be ready. But this was no fault of the workers or the establishment, as the wing stop crew was bustling with pep and work ethic. With a little bit of elbow grease from our nation's great working class, our food was prepared and ready for human consumption in approximately 5 minutes. Hungrily awaiting my freshly fried up and tossed fowl, myself and company trotted to the furthest table to the corner of 4, 4 people indoor dining tables. My face was blasted with steam, flavor, and the timeless culture of Louisiana Cajun cuisine as I cracked open the styrofoam packaging. I asked the kind working man for a fork and did not hesitate to dig in. Time passed me by and before I knew it, my meal was finished and done with. The chicken, coming in uniform sized bites was evenly flavored and prepared to perfection. They were gone before I even knew what happened. The fries were more bountiful than the chicken, but left much more to be desired. They are comparable in appearance to the French fries from the "five guys" chain, except not quite as good. "It tastes like there's sugar and salt on them" my partner declares to me. Perhaps they are made of sweet potato. I don't really know. To make a long story short, I spent $28 dollars and finished my meal with significant empty space left in my stomach. But that's just how it is in this economy. The chicken is good, don't get me wrong. However, if you are an individual of decent size, do not expect to leave this place with a full stomach without dropping at least $20 on yourself alone. I would suggest coming with a skinny girlfriend who does not finish her food (more for me). This apparently is not a problem to most, though, as the citizens of Waterbury were buzzing in and out throughout my whole visit. Wing stop is not a bad option at all if you are craving deliciously flavored chicken, and it's not Tuesday,Thursday BOGO at Buffalo Wild Wings. However, I do not think I will be chomping at the bits to bust open the Wing Stop doors any time soon. Despite this, I think it is worth a good college try if you, like most Americans, are a chicken lover. Tally ho!
Jesus Willian
long time waiting for
Service: 1
Karla Abreu
Very rude the manager on duty 12/27/23 very racist with Hispanic people plus my food sitting on the counter for over 20 minutes when manager and associate all in the phones this is crazy I will not go back no moreParking: No good
They're not even there anymore. Went yesterday and it was empty
The store wasn’t even busy and I stood there waiting for 50 minutes just for a small order. People would walk in and order and get their food in under 10 minutes. The workers would look at me when I tried to talk to them but they walked away.
Atmosphere: 1
Food: 2
Service: 1
Terrible service. We asked for plain chicken with BBQ on the side and they gave fully smothered chicken in BBQ sauce. The cashier denied that is what was ordered and so they refused to redo the chicken. We had a toddler who was allergic to BBQ sauce and they still refused to take back the wrong chicken. Had to fight for a refund. First and last time at this location. Don't bother going.
Atmosphere: 4
Food is soooooo good like legit!! It’s all the commercials make it out to be! Like I try every sauce every time & it’s always amazing!! Best addition to Waterbury!!!! Super affordable like come on!! Food is good as hell & ya pockets aren’t crying after like yesssss!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Always clean and food always well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
They always say 25-30 mins wait, always! This is never the case, they will keep pushing your wait time for almost an hour. Their inline wait time and in person wait time is the worst. Never trust their wait time, plan on waiting waaaay more then they tell you to. I have been here so many times and it’s always the same.
I ordered food on the app to be picked up...They said their system was down so they never got the order...Asked for a refund and never got the refund after calling up to the store on multiple occasions
My chicken sandwich and fries were both ice cold.I asked the manager if he could heat my food he answered no so then I asked for a refund and again he answered no.i was very upset.Ididn't want to waste the food and I felt like like I shouldn't have to buy a night meal. I ended up eating fries n chicken cold as ice!0
Atmosphere: 5
Food: 1
Service: 1
Chicken is No good look like it’s pigeon wings
Worst Wing stop location ever! The manager that worked the hour of 9pm on 2/23/24 is a horrible example of professionalism! She has her staff acting the same way. Especially Tj. I spent alot of money for my family this night and was treated horribly. I need to speak to higher management
Restaurantji Recommends
The lemon pepper is more salt than Lemon pepper it’s so salty I literally can’t eat it. 0/10 I wouldn’t
Atmosphere: 2
Food: 1
Service: 3
Every time I go I have the best food ever. The boneless tenders are juicy and crunchy along with the boneless wings. Even when I order delivery it is always crunchy. The corn is my favorite and the ranch I could live off of.
They say there is a first for everything, and this was my first "stop" in at wing-stop. First impression was relatively standard. The location is decently new at the time of this review. So as expected, it has that gentrification post modern vibe to the interior of the store. You know, the whole wood paneling, Taylor swift on the radio type of deal. Not that this is a bad thing, just thought it was worth mentioning. I made my way to the front desk where a friendly young lady was beaming with excitement to take my order. I happily obliged. I politely asked for the 8 piece Cajun boneless combo. My girlfriend got the same thing in the "Buffalo" flavoring. The combo comes with fries and a drink. The total was $28 after tax. The term "fast food" is being loosely applied, as the order took upwards of 2 pop songs to be ready. But this was no fault of the workers or the establishment, as the wing stop crew was bustling with pep and work ethic. With a little bit of elbow grease from our nation's great working class, our food was prepared and ready for human consumption in approximately 5 minutes. Hungrily awaiting my freshly fried up and tossed fowl, myself and company trotted to the furthest table to the corner of 4, 4 people indoor dining tables. My face was blasted with steam, flavor, and the timeless culture of Louisiana Cajun cuisine as I cracked open the styrofoam packaging. I asked the kind working man for a fork and did not hesitate to dig in. Time passed me by and before I knew it, my meal was finished and done with. The chicken, coming in uniform sized bites was evenly flavored and prepared to perfection. They were gone before I even knew what happened. The fries were more bountiful than the chicken, but left much more to be desired. They are comparable in appearance to the French fries from the "five guys" chain, except not quite as good. "It tastes like there's sugar and salt on them" my partner declares to me. Perhaps they are made of sweet potato. I don't really know. To make a long story short, I spent $28 dollars and finished my meal with significant empty space left in my stomach. But that's just how it is in this economy. The chicken is good, don't get me wrong. However, if you are an individual of decent size, do not expect to leave this place with a full stomach without dropping at least $20 on yourself alone. I would suggest coming with a skinny girlfriend who does not finish her food (more for me). This apparently is not a problem to most, though, as the citizens of Waterbury were buzzing in and out throughout my whole visit. Wing stop is not a bad option at all if you are craving deliciously flavored chicken, and it's not Tuesday,Thursday BOGO at Buffalo Wild Wings. However, I do not think I will be chomping at the bits to bust open the Wing Stop doors any time soon. Despite this, I think it is worth a good college try if you, like most Americans, are a chicken lover. Tally ho!
long time waiting for
Service: 1
Very rude the manager on duty 12/27/23 very racist with Hispanic people plus my food sitting on the counter for over 20 minutes when manager and associate all in the phones this is crazy I will not go back no moreParking: No good
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings