Naj and Sin were patient and working hard all day despite the massive crowd. I’m coming back just to have them make me another burrito.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Alexander Rodriguez
I used to be a regular customer, I have stopped ordering for lunch because portions have been terrible in the last 6 months.All of my recent pickup orders I've had a small, poorly wrapped burrito with extra sauce and minimal meat. This burrito I ordered today had 4 pieces of chicken. I can't justify paying the prices anymore if I'm continuing to get this service. I wouldn't recommend this place anymore since management changed.
Atmosphere: 1
Food: 1
Service: 2
David Zahn
Seems to be dirty and messy the last 3 times I have gone. I thought once was just bad timing on my part. Second time perhaps a bad coincidence. Nope. Third time and there is no ice, tables are dirty, salsas are empty and floor is sticky.Food is not bad. But it is not especially good either. It is fast food. More filling than satisfying.With there being other options very nearby, I will not give them a 4th chance. 3 was more than enough opportunities to make an assessment.
Atmosphere: 1
Food: 3
Service: 2
Kelsey U.
Second time ordered delivery and could not get the salsa right after I called and told them what kind I liked. Disappointing. Last time forgot the chips.
Vernice “VEE”
Clean Store food was fresh at 7pm service was A-1... second time, and I am still impressed!!
Atmosphere: 5
Food: 5
Service: 5
JOE MAMA
the managers treat there employees horribly, the chicken is leftover overnight. i know this because i overheard employees talking about it. the lettuce is always turning red/brown and they serve it to their customers. on numerous occasions i’ve seen mice running around the lobby. this establishment is filthy and i would not recommend eating here. food is often reused over a course of days. & at one point there was NO working hot water. if you value your health do NOT eat at moes southwest grill in west hartford ct.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips
Kelly Bondanza
I went in for a tofu burrito bowl and they only had a little bit of tofu. The woman wouldn't serve it to me and wouldn't suggest other options. It was late and I was hungry and they didn't care and wouldn't help me, I left without food and won't go back to this location. In the case when there was tofu in the past the Avon location would grill some for me. The West Hartford location doesn't care and would rather lose a customer.
Atmosphere: 3
Food: 1
Service: 1
Dalii Gonz
So bad service since the other manager left, employees are a jk here. Bad customer service
Matt Perrello
Generally have had very average experiences here. Nothing bad, nothing great. But the last time when the online ordering didn't work correctly, the manager simply shrugged off the issue. No apology, no attempt at providing a solution, or even a contact to corporate support for the issue. He simply walked away, and as only 1 of 2 customers in the store they weren't even dealing with a rush. Left without food.
I had to wait 10 minutes to order my choice of protein because they only had ground beef left. But the worst part was the cashier. She was over charged me. When I corrected her mistake she changed the screen so that the total wasn't displayed anymore and pretended she had corrected the pricing mistake and told me to scan my credit card. Fortunately I asked her what the total was and that's then I know she tried to fool me into paying the over charged price. The shift manager came and corrected the total cost. Then the cashier even gave me an attitude afterwards. I will never go back.
Melanie O'Shea
Moes is just fine unless you use the app. Have ordered about 5 times using the app at this point and they forget something every time. This time, it was an entire cup of queso, a kids juice, cookie, and the guac (and 1/3 of the toppings I ordered) that I paid extra for on my nachos. I didn’t pick up so it wasn’t noted until we sat down for dinner. Just don’t trust they’ll read the receipt thoroughly. The app is a waste of time and money, esp at this location.
Atmosphere: 3
Food: 4
Service: 3
Nicole S
Rude staff. Out of food options and don't tell you until after you order. Inconsistent food quality. Just overall a poorly run establishment with no focus on quality or caring about the customer.
Atmosphere: 2
Food: 2
Service: 1
Darlene C.
My food was poorly pkg..put n aluminum foil throwed in bag full of chips...if u don't have proper take out containers....don't put n foil ...I didn't even eat it food all n bag outta foil
Jake Zentner
good service but small burrito by moes standards and empty salsa bar
Naj and Sin were patient and working hard all day despite the massive crowd. I’m coming back just to have them make me another burrito.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
I used to be a regular customer, I have stopped ordering for lunch because portions have been terrible in the last 6 months.All of my recent pickup orders I've had a small, poorly wrapped burrito with extra sauce and minimal meat. This burrito I ordered today had 4 pieces of chicken. I can't justify paying the prices anymore if I'm continuing to get this service. I wouldn't recommend this place anymore since management changed.
Atmosphere: 1
Food: 1
Service: 2
Seems to be dirty and messy the last 3 times I have gone. I thought once was just bad timing on my part. Second time perhaps a bad coincidence. Nope. Third time and there is no ice, tables are dirty, salsas are empty and floor is sticky.Food is not bad. But it is not especially good either. It is fast food. More filling than satisfying.With there being other options very nearby, I will not give them a 4th chance. 3 was more than enough opportunities to make an assessment.
Atmosphere: 1
Food: 3
Service: 2
Second time ordered delivery and could not get the salsa right after I called and told them what kind I liked. Disappointing. Last time forgot the chips.
Clean Store food was fresh at 7pm service was A-1... second time, and I am still impressed!!
Atmosphere: 5
Food: 5
Service: 5
the managers treat there employees horribly, the chicken is leftover overnight. i know this because i overheard employees talking about it. the lettuce is always turning red/brown and they serve it to their customers. on numerous occasions i’ve seen mice running around the lobby. this establishment is filthy and i would not recommend eating here. food is often reused over a course of days. & at one point there was NO working hot water. if you value your health do NOT eat at moes southwest grill in west hartford ct.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips
I went in for a tofu burrito bowl and they only had a little bit of tofu. The woman wouldn't serve it to me and wouldn't suggest other options. It was late and I was hungry and they didn't care and wouldn't help me, I left without food and won't go back to this location. In the case when there was tofu in the past the Avon location would grill some for me. The West Hartford location doesn't care and would rather lose a customer.
Atmosphere: 3
Food: 1
Service: 1
So bad service since the other manager left, employees are a jk here. Bad customer service
Generally have had very average experiences here. Nothing bad, nothing great. But the last time when the online ordering didn't work correctly, the manager simply shrugged off the issue. No apology, no attempt at providing a solution, or even a contact to corporate support for the issue. He simply walked away, and as only 1 of 2 customers in the store they weren't even dealing with a rush. Left without food.
Atmosphere: 2
Food: 3
Service: 1
Burrito was swimming in hot sauce
Restaurantji Recommends
I had to wait 10 minutes to order my choice of protein because they only had ground beef left. But the worst part was the cashier. She was over charged me. When I corrected her mistake she changed the screen so that the total wasn't displayed anymore and pretended she had corrected the pricing mistake and told me to scan my credit card. Fortunately I asked her what the total was and that's then I know she tried to fool me into paying the over charged price. The shift manager came and corrected the total cost. Then the cashier even gave me an attitude afterwards. I will never go back.
Moes is just fine unless you use the app. Have ordered about 5 times using the app at this point and they forget something every time. This time, it was an entire cup of queso, a kids juice, cookie, and the guac (and 1/3 of the toppings I ordered) that I paid extra for on my nachos. I didn’t pick up so it wasn’t noted until we sat down for dinner. Just don’t trust they’ll read the receipt thoroughly. The app is a waste of time and money, esp at this location.
Atmosphere: 3
Food: 4
Service: 3
Rude staff. Out of food options and don't tell you until after you order. Inconsistent food quality. Just overall a poorly run establishment with no focus on quality or caring about the customer.
Atmosphere: 2
Food: 2
Service: 1
My food was poorly pkg..put n aluminum foil throwed in bag full of chips...if u don't have proper take out containers....don't put n foil ...I didn't even eat it food all n bag outta foil
good service but small burrito by moes standards and empty salsa bar