I placed my order on their little iPad and came to the register young lady walked out. Looked at me and didn't say anything. Few minutes later young lady from the back said she'll be with me in a moment. Few minutes pass by. I asked the first young lady is it a pickup area she pointed down so I went just to see if my order will be there. Order wasn't there so I came back to the register and the lady said and she will be with me in a moment. Was waiting on another customer and I waited and she said and she said oh she should have took care of you and she proceeded to go ahead and finish and give me my order
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bear Claw
Marina Halmers
I like to use the tablets but when I tried to order a drink it kept saying sold out. So I had to go to the counter and that took time to get someone's attention. I ordered the Mac and cheese w/bacon and half a smokehouse BBQ sandwich. The Mac and cheese was ok not as creamy as normal. The sandwich was subpar with not enough BBQ sauce and no crispy onions. Brownie was just as good as always.
Atmosphere: 3
Food: 2
Service: 4
Liz D'Alessandro
After waiting over an hour while trying to contact literally anyone about my order which said 20 mins away for near an hour an a half. Called the store 4x just kept ringing when I finally got my order the order was wrong waiting 40 mins again to have someone FINALLY pick up the phone to say they'd check then hang up on me. For a place that charges $7 for smoothies you should have better staff and better customer service. I'd give it no stars if possible
Atmosphere: 1
Food: 1
Service: 1
Laura Toft
Half full cups of soup, they also forget to add drinks to delivery orders. I wish the app would let me select a different location for delivery because this one repeatedly messed up my order.
Atmosphere: 1
Food: 1
Service: 1
Martin Soto
Door dasher here. We get blamed for late orders and they took 10 minutes just to start the order I was on..
Drew Cost
This place literally messed my order 3 separate times. We all have off days but, geesh this is horrible.
Atmosphere: 2
Food: 2
Service: 1
Edickson Espinal
A first-class atmosphere and attention, a delicious coffee that invites you to return another time.
Atmosphere: 5
Food: 5
Service: 5
Boom Rock
Better bring a book to read while waiting for your order to be made. They employees just talk and walk around then when they want to strat working on orders go back and talk.
45 minutes late to deliver a breakfast to a corporate holiday event. Ruined the meeting. Dontvever count on Panera West Hartford if you have a schedule.
Service: 1
Joe Baranowskas
I usually am happy with panera I go to canton ct, I went to west Hartford ct panera on the way home from work got a Greek salad with chicken they forgot the chicken. I know mistakes happen but would have been nice since I paid for
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Broccoli Cheddar Soup
Rosaida Morales Rosario
Convenient healthy food. Great casual meeting place.
Atmosphere: 3
Food: 4
Service: 4
Felecia Griffiths
Total joke. Went there to get my daughter and waited over 20mins. Got text msg that my foot is ready, my food was never put on counter for pickup. Stood there waiting no food. Told supervisor at the time that I would like refund due to this issue. She said I don't know maybe someone took your food. What a great service....yeah right. If the people who lead have no customer service how are the employee suppose to display proper Etiquette. So disappointed!!! Franchise owner hiring a whole new staff. Or atleast the ones that are working today 10/13/23 from 3pm-4pm.
Atmosphere: 1
Food: 1
Service: 1
Glenn Fields
Food is always good...a little pricey but definitely good. The staff is always professional and helpful. The restaurant is always
I placed my order on their little iPad and came to the register young lady walked out. Looked at me and didn't say anything. Few minutes later young lady from the back said she'll be with me in a moment. Few minutes pass by. I asked the first young lady is it a pickup area she pointed down so I went just to see if my order will be there. Order wasn't there so I came back to the register and the lady said and she will be with me in a moment. Was waiting on another customer and I waited and she said and she said oh she should have took care of you and she proceeded to go ahead and finish and give me my order
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bear Claw
I like to use the tablets but when I tried to order a drink it kept saying sold out. So I had to go to the counter and that took time to get someone's attention. I ordered the Mac and cheese w/bacon and half a smokehouse BBQ sandwich. The Mac and cheese was ok not as creamy as normal. The sandwich was subpar with not enough BBQ sauce and no crispy onions. Brownie was just as good as always.
Atmosphere: 3
Food: 2
Service: 4
After waiting over an hour while trying to contact literally anyone about my order which said 20 mins away for near an hour an a half. Called the store 4x just kept ringing when I finally got my order the order was wrong waiting 40 mins again to have someone FINALLY pick up the phone to say they'd check then hang up on me. For a place that charges $7 for smoothies you should have better staff and better customer service. I'd give it no stars if possible
Atmosphere: 1
Food: 1
Service: 1
Half full cups of soup, they also forget to add drinks to delivery orders. I wish the app would let me select a different location for delivery because this one repeatedly messed up my order.
Atmosphere: 1
Food: 1
Service: 1
Door dasher here. We get blamed for late orders and they took 10 minutes just to start the order I was on..
This place literally messed my order 3 separate times. We all have off days but, geesh this is horrible.
Atmosphere: 2
Food: 2
Service: 1
A first-class atmosphere and attention, a delicious coffee that invites you to return another time.
Atmosphere: 5
Food: 5
Service: 5
Better bring a book to read while waiting for your order to be made. They employees just talk and walk around then when they want to strat working on orders go back and talk.
Atmosphere: 4
Food: 4
Service: 1
This location ALWAYS gets the order wrong.
Atmosphere: 3
Food: 1
Service: 1
Great spot good food.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
45 minutes late to deliver a breakfast to a corporate holiday event. Ruined the meeting. Dontvever count on Panera West Hartford if you have a schedule.
Service: 1
I usually am happy with panera I go to canton ct, I went to west Hartford ct panera on the way home from work got a Greek salad with chicken they forgot the chicken. I know mistakes happen but would have been nice since I paid for
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Broccoli Cheddar Soup
Convenient healthy food. Great casual meeting place.
Atmosphere: 3
Food: 4
Service: 4
Total joke. Went there to get my daughter and waited over 20mins. Got text msg that my foot is ready, my food was never put on counter for pickup. Stood there waiting no food. Told supervisor at the time that I would like refund due to this issue. She said I don't know maybe someone took your food. What a great service....yeah right. If the people who lead have no customer service how are the employee suppose to display proper Etiquette. So disappointed!!! Franchise owner hiring a whole new staff. Or atleast the ones that are working today 10/13/23 from 3pm-4pm.
Atmosphere: 1
Food: 1
Service: 1
Food is always good...a little pricey but definitely good. The staff is always professional and helpful. The restaurant is always
Atmosphere: 5
Food: 5
Service: 5