Prospect pizza

38 Kane St, West Hartford
(860) 523-9948

Recent Reviews

Gary L.

The pizza is excellent. Very friendly and attentive. I have tried many different pizza restaurants in a ten mile radius and this place is hands down the best. Don't bother searching or trying anywhere else.

Elaina Bobb

I ordered two ham grinders and there were barely any meat on either of them. They loaded it with veggies to make it look full. I called and asked if they could remake the grinders or give me a refund. They wouldn't do either one. The manager was really rude and obnoxious. They have very poor customer service. I will never spend another dime with this restaurant ?

Food: 1

Service: 1

Jay Von

Poor customer service, It took 40 minutes for the food to come out and on top of that Pizza was cold. They definitely over charged, and last but not least, my family and I were rushed to pay and my children were not even done with their food.

Atmosphere: 1

Food: 1

Service: 1

Bodmon Dee

Delivery driver harasses for a tip before you can even get a chance to tip guy.

Atmosphere: 2

Food: 4

Service: 3

Princess Adams

I ordered a pepperoni grinder, I asked for it cold I received it hot. So I asked for them correct it cause I never get a hot grinder. The request was met wit attitude, and what I received was a grinder with lettuce that was a bit brownish, I asked for xtra mayo and I did not get that either. Long story short I paid 9.00 to throw something away. Don’t go there it’s not the same prospect pizza it was before. Don’t go!!!

Atmosphere: 2

Food: 1

Service: 1

Trish

I ordered from here on doordash and was so nervous because I had looked at the review on doordash and it was well rated but when I came on google the reviews were awful. I was nervous for no reason. I ordered chicken parmigiana and it was amazing! The portion was good, the ingredients were quality and the flavor was awesome! I don’t under the poor reviews! I would definitely order again and would love to try different things!UPDATe: I tried their lasagna and it was perfection. Their sauce is amazing!!

Atmosphere: 5

Food: 5

Service: 5

Louis Fico

Ingredients were grate and taste was good, but filled with grease, very little of no sauce, and soggy crust bring it down 2 stars at minimum.Wouldn't go back.

Atmosphere: 4

Food: 2

Service: 4

Mr. E.

The food here made me sick.I ordered a dinner from here, and at first I though that I should go somewhere else when the woman on the other end of the phone had the hardest time understanding what I was ordering. She had no idea whatsoever what was on the menu or how the food was prepared.The food was ready and waiting (read: sitting on a shelf getting cold) faster than they said it would be.I brought my pizza home and it was a greasy mess.Than, a little while later (later that night), I woke up to being very ill. Their food was what did it to me. The next day I called up to let a manager know that there was a problem, and he said (quote) "What do you want me to do about it." in an extremely dismissive tone.Nearly 12 hours later, it's still making my life miserable as I am still retching from this experiance.I recommend not eating here as strongly as I can. The food is subpar, and causes discharges from both ends.Vegetarian options: Most of what they have is meat free.Parking: Lots of parking for free.

Atmosphere: 2

Food: 1

Service: 2

Deborah D.

Went in to order a sausage grinder notice they wasn't wearing gloves and they was fixing orders that was being taken over the phone touching things in the kitchen and right back to fixing someone's pizza or whatever they was making. The guy that took my order I asked him could he wear gloves he said yes he kept looking back at me but I stood there until we put gloves on washed his hands and put gloves on. Once I received my grinder I went to my car and started eating it the sandwich was falling all apart like the bread was old the sausage kept slipping out of the bread. I took the sandwich apart and started looking at the sausage which was pink inside I stopped eating it and went back inside. I confronted the guy who made it and he said to me well you already started eating it so no you're not getting a refund I took the rest of the sandwich store on the counter and left I would never go to them again that's all I have to say about them stay away from them cuz they do not even like their customers

Bryan Zuniga

Went here to get some pizza, and all I see is some dudes in the back handling peoples food with no gloves, no hairnets. They walk around the kitchen with food on their bare hands, it's disgusting!!!

Atmosphere: 3

Food: 2

Service: 3

Miles Light

Normally the food here is excellent but i went here for takeout and was given burnt pizza and denied a refund despite being a customer here for years and spending a ton of money including leaving large tips. The staff even knows me and my order by heart. I order the same things all the time. None of that mattered today. I can honestly say I will never spend another cent in this establishment. I will never eat here again. They don't care about their customers like I thought they did. Just money hungry with no compassion and no concern for customer relations.

Atmosphere: 4

Food: 1

Service: 1

Roshelle Deluxe

I previously loved this restaurant but sadly I came in to get food on a lunch break and was given burnt food. After driving in traffic and being late back to work for me to open my pizza box and see burnt pizza left a bad impression in my head. I called and complained and told them I did not want the food and I wanted to bring back the food to show them and recieve a refund. I was told no they will only make the burnt food over but I was turned off already for the audacity of the workers to box up burnt food for me as a customer to consume. Would they feed that to their children NO. I was a regular customer to this establishment to the point that the server who was not working today knows my order by heart. Ive spend hundreds of dollars here and never had an issue also left big tips when dining in. Im disgusted with the service and will never spend another dollar there and you shouldnt either.

Atmosphere: 1

Food: 1

Service: 1

Roshelle G.

I previously loved this restaurant but sadly I came in to get food on a lunch break and was given burnt food. After driving in traffic and being late back to work for me to open my pizza box and see burnt pizza left a bad impression in my head. I called and complained and told them I did not want the food and I wanted to bring back the food to show them and recieve a refund. I was told no they will only make the burnt food over but I was turned off already for the audacity of the workers to box up burnt food for me as a customer to consume. Would they feed that to their children NO. I was a regular customer to this establishment to the point that the server who was not working today knows my order by heart. Ive spend hundreds of dollars here and never had an issue also left big tips when dining in. Im disgusted with the service and will never spend another dollar there and you shouldnt either.

dori serrano

They went downhill the food is terrible I got burnt pizza and burnt chicken wings twice I don’t think they change grease inspections should go in and shut down

Yvette Johnson Mosely

I ordered the Buffalo wings and chicken Caesar salad with balsamic dressing. First, the buffalo wings were merely fried wings with a cup of hot sauce on the side. The chicken in the Caesar salad was hard, dry, and didn’t appear to be fresh. The “dressing” on the salad was balsamic vinegar. I cannot believe this place is still in business. I’m very disappointed.

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