Red Robin Gourmet Burgers and Brews

1509 New Britain Ave, West Hartford
(860) 967-0729

Recent Reviews

Micah Clor

Been there to this location many times and it's been decent but I'd say my last visit was great, they made slight changes to their menu, for ex. the clucks and fries are different completely chicken and taste MUCH better. My father said his scorpian burger actually had a kick now too! A sever also went and showed me meal side could be refilled when I thought it needed to be separate. I had sweet potato fries for two days at lunch! Wonderful restaurant ,I just recommend getting there before a rush!(Also the Mac &, cheese is not great)!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Root Beer Float, Chicken Wings, Steak Fries, Sweet Potato Fries, Onion Rings Tower, Tower of Onion Rings

Terrilynn Porto

We were a party of four and a baby. Are meals and appetizers came out all at once, which sucked! Food was cold and our waitress was her first day alone. I felt so bad for her. Then our app didn't work neither.

Atmosphere: 4

Food: 2

Service: 2

Arfee Ali

Food was not good, quantity was less. Quality was average

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Royal Red Robin Burger, Sauce, Garlic Fries

Nicole Brister

I just like everything

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Whiskey River BBQ

Kristy Gest

The food list got, shorter an has changed

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Onion Rings Tower

Richard Brennan

I only had a burger and fries but it was excellent, very juicy great flavor

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Fries, Royal Red Robin Burger

Scot

Custom Double Cheeseburger with Onion rings very satisfying…

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Whiskey River BBQ, Tower of Onion Rings, Bacon Cheeseburger

JaeEbony Goddess

Update: So, I tried this spot again. I ordered a specific lemonade and instead of telling me they didn’t have it or refunding me, they delivered a completely different lemonade and it tasted TERRIBLE! Old, with an aftertaste, I was so disgusted! Couldn’t even drink it! My sandwich was completely wrong. When I reached out to customer care, they said they were going to refund me. They asked for details of the order and then stopped responding to my emails after I sent it, despite emailing them several times! I had to dispute the charge with my credit card after almost 2 weeks of hearing nothing back. I am all set with them and customer service. Bad service.This was my first order below:My order was messed up and they reached out to me and made it right! It was so good, the teriyaki chicken burger is the best!

Food: 1

Service: 1

jehushaphat

The food was good, the gentleman at the door was nice and welcoming, but the waitress, whose name was Antoinette, was horrible and lacked every ounce of customer service skills whatsoever. My simple question about the sides seemed to raise her ire and elicited the coldest and rudest attitude as she kept directing me to the menu instead of merely answering my questions. Thanks to her service my family and I will not be returning there again.

Atmosphere: 3

Food: 4

Service: 1

Lydia Jackson

Bryan, our waiter was freaking awesomeAwsome personality and when my momDropped her milkshake, no attitude, he joked with us instead of getting mad, thanks, BryanI appreciate you, my dude. I definitely hope you all see this...give that man a raise

Atmosphere: 5

Food: 5

Service: 5

Niko J

Ordered online, but when I got there, the order was lost and had not been made. I was made to wait an additional 20 minutes for them to make the food, just to be sent on my way with a melted shake, a half order of fries, and a cold burger. No attempt by the manager to apologize or take responsibility for the mistake. I've since contacted corporate. This was unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Shirley Anderson

Staff standing around texting, not acknowledging customers when they come in. $7 milkshake made up of ice, Oreo crumbs and maybe a drop of ice cream, just terrible…Now I remember why I stopped

Atmosphere: 1

Food: 3

Service: 1

Jean Shaw

Great service, ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Whiskey River BBQ

Blanquita Valentin

A good place to eat, very comfortable and

Atmosphere: 5

Food: 5

Service: 5

Jessica Oliver

The waitress was exceptional. The food had a few mistakes but was quickly fixed. It was a very great experience.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Steak Fries

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