Silas Deane Dunkin Donuts at 416 Silas Deane Hwy is undoubtedly the very best Dunkin Donuts that I know and go to every single day and I always get my order exactly as I requested. The entire crew is the very very best and they always strive to deliver their very best customer service and excellence in service and quality. There is always the excellent coffees and teas and all flavors and always new flavors and new food items. You always get it the very way that you want it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Egg & Cheese, Egg and Cheese, Chicken Bacon & Cheese Croissant Stuffer, Croissant, Bagels
Rachel Vernacchia
Woman at the window rolled her eyes and was very rude when I asked to add on a wake up wrap to my order. There was no line behind meIt would have been nicer if she said no or to come in/ drive back around. All the other employees have been really kind but I never want to go back after today lol I'd rather go to Berlin Turnpike where they always get my order wrong than re-encounter her eye roll and rudeness
Atmosphere: 1
Food: 4
Service: 1
Luis franqui
Good coffee and granulated sugar jelly donuts not
Atmosphere: 5
Food: 5
Service: 5
Art Jennings
a quick in and out and got what I
Atmosphere: 4
Food: 4
Service: 5
micayla campanello
The two Latina girls working were both very rude and made us wait 10 mins for our coffee until I had to go in and ask, for then our coffee to be waiting on the counter and never brought out to us. Ask the girl why these weren’t getting brought out to us and very rude and nasty goes “we have other customers and very busy”. By far worst Dunkin’ experience ever and will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
Quintero Eduardo
I came 3 different times to this D&D and all 3 times I got the wrong coffee I couldn't believed they need a manager to be there to make sure the place runs good corporate needs to check on this place.
Atmosphere: 5
Food: 1
Service: 2
Recommended dishes: Croissant Donut
Brian petrucelli
Clean and newly renovated. Great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake
Jamie Aukstolis jamiea666
Very slow drive thru it's a long
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Donuts
Reuben Arroyo
Employees cool people but jaycee and niko are probably some of the most unprofessional people at this location horrible communication and no kind of compassion to there employees and another thing they both have horrible time awareness and big lack
Atmosphere: 1
Food: 2
Service: 5
J. Cordier
I had to wait 10 minutes for one order, an avocado toast with bacon. After 5 minutes I asked quietly where is my order and I was answered rudely with a "we only have 3 people working". The rude person appeared to be the one in charge. A couple of minutes after her rudeness, one of the other staff went to the back and asked where my order was. The person never started it. I would probably still be waiting 30 minutes more if it wasn't for that kind worker. I've tried over and over again with this particular Dunkin the last 4 yrs and I just can't deal with them anymore. Thankfully there's a Dunkin on practically every corner. But this spot, it's a hard no for me and my daughter.
They have some new employee best customer service ever
Chris Fortes
This location owes me at least $15 at this point due to me not being able to get my order. This location is SO INCREDIBLY SLOW! I've sat in line for over 20 mins several times with only 3 cars in front of me, and still had to wait at the window for 5-10 mins. I've also done mobile orders with a 15-20 min advance, and the order isn't even started by the time I get there. Both of these scenarios require me to leave before I can get my paid order. Management needs to do a better job at keeping the employees on task. A customers order comes before your conversation or text message. If you are behind on orders, then every staff member should be working.. not standing around waiting like me.
Vinny Mack
They used to be good. Now the place has generally rude people.
Brian Thompson
Food is what you expect, but service is very good every time I visit.
Silas Deane Dunkin Donuts at 416 Silas Deane Hwy is undoubtedly the very best Dunkin Donuts that I know and go to every single day and I always get my order exactly as I requested. The entire crew is the very very best and they always strive to deliver their very best customer service and excellence in service and quality. There is always the excellent coffees and teas and all flavors and always new flavors and new food items. You always get it the very way that you want it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Egg & Cheese, Egg and Cheese, Chicken Bacon & Cheese Croissant Stuffer, Croissant, Bagels
Woman at the window rolled her eyes and was very rude when I asked to add on a wake up wrap to my order. There was no line behind meIt would have been nicer if she said no or to come in/ drive back around. All the other employees have been really kind but I never want to go back after today lol I'd rather go to Berlin Turnpike where they always get my order wrong than re-encounter her eye roll and rudeness
Atmosphere: 1
Food: 4
Service: 1
Good coffee and granulated sugar jelly donuts not
Atmosphere: 5
Food: 5
Service: 5
a quick in and out and got what I
Atmosphere: 4
Food: 4
Service: 5
The two Latina girls working were both very rude and made us wait 10 mins for our coffee until I had to go in and ask, for then our coffee to be waiting on the counter and never brought out to us. Ask the girl why these weren’t getting brought out to us and very rude and nasty goes “we have other customers and very busy”. By far worst Dunkin’ experience ever and will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
I came 3 different times to this D&D and all 3 times I got the wrong coffee I couldn't believed they need a manager to be there to make sure the place runs good corporate needs to check on this place.
Atmosphere: 5
Food: 1
Service: 2
Recommended dishes: Croissant Donut
Clean and newly renovated. Great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake
Very slow drive thru it's a long
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Donuts
Employees cool people but jaycee and niko are probably some of the most unprofessional people at this location horrible communication and no kind of compassion to there employees and another thing they both have horrible time awareness and big lack
Atmosphere: 1
Food: 2
Service: 5
I had to wait 10 minutes for one order, an avocado toast with bacon. After 5 minutes I asked quietly where is my order and I was answered rudely with a "we only have 3 people working". The rude person appeared to be the one in charge. A couple of minutes after her rudeness, one of the other staff went to the back and asked where my order was. The person never started it. I would probably still be waiting 30 minutes more if it wasn't for that kind worker. I've tried over and over again with this particular Dunkin the last 4 yrs and I just can't deal with them anymore. Thankfully there's a Dunkin on practically every corner. But this spot, it's a hard no for me and my daughter.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
They have some new employee best customer service ever
This location owes me at least $15 at this point due to me not being able to get my order. This location is SO INCREDIBLY SLOW! I've sat in line for over 20 mins several times with only 3 cars in front of me, and still had to wait at the window for 5-10 mins. I've also done mobile orders with a 15-20 min advance, and the order isn't even started by the time I get there. Both of these scenarios require me to leave before I can get my paid order. Management needs to do a better job at keeping the employees on task. A customers order comes before your conversation or text message. If you are behind on orders, then every staff member should be working.. not standing around waiting like me.
They used to be good. Now the place has generally rude people.
Food is what you expect, but service is very good every time I visit.
Atmosphere: 4
Food: 4
Service: 5
They're much better Donkins out there.