Service is in the negatives. Got screamed at because they didn't hear me respond when they asked "can I take your order?" Obtain some manners, not my fault his only source of income is McDonalds, probably because he does drugs, smh.Stop hiring crash dummies please ?
Atmosphere: 1
Food: 2
Service: 1
Angela Quick
Requested a diet drink due to diabetes and received a regular one. One medium drink poured out. Thanks. No receipt providec.
Charles Dickerson
Arrived at this location and it was only 2 cars, another car at 1 speaker and me at the other. Since I know places are short staffed and unable to answer both speakers I patiently waited, no problem. I waited about 5-10 mins(I'm not exaggerating) for the other car to finish their order, seem like they were having issues as well, but anyway the other car finally finishes and moves forward, so I wait to be greeted after about 10 mins I say say hello, no response until a min later telling me to hold for a min...still no problem. Finally after a few mins he greets and takes my order, I pull up to pay receipt says 9:33pm then I move forward to next window, I receive my beverage and then asked by Alex to move to next window just waiting on fish, still no problem...I sit there for a while watching plenty of cars being served. It's now 9:55pm so I back up to the 2nd window and ask about my order the young lady ask me my order and tries to hurry to make it as I believe they forgot my order and that I was sitting at the 3rd window. I asked to speak with a manager and while the young lady was getting the manager, I checked my order and realize it's wrong and missing items, at this point I decide to go in and speak to a manager...to my surprise Alex is the manager. I explain that I have been there for about an hr for a drive-thru order and he seems a little irritated and starts giving excuses...No apologies, no type of remorse, nothing. I explained I understand being short staff and all the other excuses he gave but an hour for a drive-thru order is a bit excessive and then the lack of customer service from him as a manager was unacceptable. It's a simple we made a mistake we apologize and that would have been the end of it but instead I got excuse after excuse...Just FYI...I am a restaurant owner myself and understand the struggles of lack of staff and other hiccups throughout the day but if your customer service is great many folks will over look most issues... but even at a dine in restaurant an hour to recieve your food is excessive.
Atmosphere: 3
Food: 2
Service: 1
JC Nelson
Always been a decent, clean location
Randall Wooters
Two double cheeseburgers and Large
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Happy Meal
Ravana C. Starks
Associates are very friendly and provide excellent service!
If i coul give 0 star i would!Horrible service the dude on the window and females there were on their phone and they took too long to even Answer to take your order this is the third time it happens aint coming back
Atmosphere: 2
Food: 1
Service: 1
B OO
Used drive thru! Female sound like she didn’t want to be there & said just drive to the next window & tell them what you told me & then she was on her phone! Ohhhhhhh ok. Ms attitude didn’t feel like
Atmosphere: 1
Food: 2
Service: 1
Preston Williams
You never get ketchup unless you ask, the drive through is always backed up.
Atmosphere: 3
Food: 4
Service: 4
John Hansa
Overpriced for the quality.
Atmosphere: 3
Food: 3
Service: 3
GEORGE AND LISA
I am picky about fast food locations. This is my go-to McDonald's if I am in Dover & I'll make the drive up if I am further south. Very friendly staff. They are like never out of anything from the menu, which makes using the app a breeze.Dietary restrictions: This location never minds making me fresh fries & burger, without any added salt.Wheelchair accessibility: Easy to get in and out with my walker, when dining in and also wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble, Hot Fudge Sundae, Chicken Mcnuggets, Hamburger
Service is in the negatives. Got screamed at because they didn't hear me respond when they asked "can I take your order?" Obtain some manners, not my fault his only source of income is McDonalds, probably because he does drugs, smh.Stop hiring crash dummies please ?
Atmosphere: 1
Food: 2
Service: 1
Requested a diet drink due to diabetes and received a regular one. One medium drink poured out. Thanks. No receipt providec.
Arrived at this location and it was only 2 cars, another car at 1 speaker and me at the other. Since I know places are short staffed and unable to answer both speakers I patiently waited, no problem. I waited about 5-10 mins(I'm not exaggerating) for the other car to finish their order, seem like they were having issues as well, but anyway the other car finally finishes and moves forward, so I wait to be greeted after about 10 mins I say say hello, no response until a min later telling me to hold for a min...still no problem. Finally after a few mins he greets and takes my order, I pull up to pay receipt says 9:33pm then I move forward to next window, I receive my beverage and then asked by Alex to move to next window just waiting on fish, still no problem...I sit there for a while watching plenty of cars being served. It's now 9:55pm so I back up to the 2nd window and ask about my order the young lady ask me my order and tries to hurry to make it as I believe they forgot my order and that I was sitting at the 3rd window. I asked to speak with a manager and while the young lady was getting the manager, I checked my order and realize it's wrong and missing items, at this point I decide to go in and speak to a manager...to my surprise Alex is the manager. I explain that I have been there for about an hr for a drive-thru order and he seems a little irritated and starts giving excuses...No apologies, no type of remorse, nothing. I explained I understand being short staff and all the other excuses he gave but an hour for a drive-thru order is a bit excessive and then the lack of customer service from him as a manager was unacceptable. It's a simple we made a mistake we apologize and that would have been the end of it but instead I got excuse after excuse...Just FYI...I am a restaurant owner myself and understand the struggles of lack of staff and other hiccups throughout the day but if your customer service is great many folks will over look most issues... but even at a dine in restaurant an hour to recieve your food is excessive.
Atmosphere: 3
Food: 2
Service: 1
Always been a decent, clean location
Two double cheeseburgers and Large
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Happy Meal
Associates are very friendly and provide excellent service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Chicken Mcnuggets
Grandson likes the
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Big Mac
Everything was great.. Hot food.. fast service..Parking: Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Pancake
Fast service
Breakfast was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries
Restaurantji Recommends
If i coul give 0 star i would!Horrible service the dude on the window and females there were on their phone and they took too long to even Answer to take your order this is the third time it happens aint coming back
Atmosphere: 2
Food: 1
Service: 1
Used drive thru! Female sound like she didn’t want to be there & said just drive to the next window & tell them what you told me & then she was on her phone! Ohhhhhhh ok. Ms attitude didn’t feel like
Atmosphere: 1
Food: 2
Service: 1
You never get ketchup unless you ask, the drive through is always backed up.
Atmosphere: 3
Food: 4
Service: 4
Overpriced for the quality.
Atmosphere: 3
Food: 3
Service: 3
I am picky about fast food locations. This is my go-to McDonald's if I am in Dover & I'll make the drive up if I am further south. Very friendly staff. They are like never out of anything from the menu, which makes using the app a breeze.Dietary restrictions: This location never minds making me fresh fries & burger, without any added salt.Wheelchair accessibility: Easy to get in and out with my walker, when dining in and also wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble, Hot Fudge Sundae, Chicken Mcnuggets, Hamburger