Enjoyed a delicious meal here along with some terrific shakes. The young lady who was ringing us up had some confusion regarding how to give us the Happy Hour discount (50% off shakes on weekdays, 2-5pm) but she eventually got it straightened out with her manager’s help. The food and shakes were the typically excellent quality we’ve come to expect from Steak n Shake. But this location serves the milkshakes in styrofoam cups, not in glasses. So it’s more of an “express” location than other Steak n Shakes with people waiting on tables and delivering your food on plates instead of being wrapped up in a paper bag.
Diana Gainey
Very disappointing. Although the burger itself was good, apparently they forgot it was supposed to have pickles, onions and ketchup on the burger. The packets of ketchup were put in the bag. We were dining in. We also asked for onion rings instead of fries and we were up charged which we were ok with, but then we were told they did not have any onion rings. We were able to get the up charged money back but had to ask for it. I don't understand why all of these issues happened but hope this was just a fluke issue and they resolved everything before any more customers.
Sandy David
I’m only giving a two star because of the food the food was good. And we drove up at four in the afternoon there was no vehicle is there anybody in the parking lot we could figure that out. Once being in there, The bathrooms were dirty the floors are sticky when you walked on it your feet with stick to it and partition/walls with fingerprints everywhere and after we decided that we were not getting waited on there was no waitresses or waiters so we had to go up and order our food and then go pick it up we didn’t know that as there was no sign saying that because the last time we were in there we had waitress or waiters. They did bring our food but it was in a to go bag there wasn’t any tray. But the worst part of the visit was we’re sitting there and they would lock the doors and I ask why did they lock the doors on us how we gonna get out and he said oh You can get out just nobody else can get in. I looked at him and ask him why he said because somebody was on break and there was nobody to man the station. So for 45 minutes we sat in the parking lot talking and the whole time even when we left the door hadn’t been opened and there was various numbers of cars come up and couldn’t get in to get service or food.
Dennis T
It has been a while since we entered Steak 'n Shake. The last time we were there, a wait staff has to take your order and deliver the food to your table when it is ready. We didn't have a great experience back then so we would just order using the drive-thru.They have changed the inside now into a fast food place where you order your food and sit down anywhere. The service was fast and their burgers were great. We will go back more often here as I like their burgers better than the other fast food options in the area.
Penny716
Decided to go to Steak n Shake for lunch. Ordered a chili dog combo. When I got home (2 mins away) this is my hotdog that was accompanied with cold fries and a flat coke.I immediately took the order back and asked for the manager and she greeted me with do you want a refund with no apology and had the nerve to tell me to have a blessed day.I will not spend another penny at this location. Check your food before you go!!!!
Anthony Jara
Went around lunch time only 1 person eating inside. Was not greeted in a friendly manner. It seemed like we bothered him by interrupting something else he was doing. Ordered. Food took a bit but still faster than a normal restaurant. Burgers were ok not memorable same with fries. The shake was ok as well. I understand staffing is an issue everywhere. Hopefully management is doing their best to appreciate the people that do show up. It starts at the top. If your employees look miserable and don’t want to be there your customers start to feel the same way. I hope that things turn around and I can give this place another shot down the road
Denise L.
I would not give them a one star if I did t have to to write the review. Disgusting!!! This restaurant is so dirty it should be shut down. The bathroom toilet looked like it had never been cleaned and the floor was visually dirty! The food was ok but now I wonder what the kitchen looks like. Call the health department!
Sherry J.
- Stopped by specifically to buy seasoning - Apparently they haven't had seasoning for a couple of weeks now. There's a shortage or something - The fanta tastes like orange sparkling water. Don't recommend - Very quiet inside. Lots of seating available
Caitlin McDonough
Tried out this place for the first time today. My boyfriend ordered the double patty burger with everything on it with shoelace styled fries and a coke, I ordered the single patty burger with everything on it. Super delicious! These Pattie’s are the flat style (so if you don’t like flat patties then you probably won’t like these burgers).
Jennifer Cates
The cashier was friendly but the food was disappointing. The burger tasted good but there was barely any meat. The French fries were not warm and reminded more of those small potato fry chips. The milkshake tasted yummy but needed a spoon or larger straw to enjoy it. I definitely do not recommend this place 2 meals and 2 shakes came to $30.00. Not worth the money at all.
They really need to get it together. I've had three bad experiences there the last three times I tried to give them a chance and it just never gets better.... Was once told they couldn't make shakes because that one person didn't come to work.... Their burgers and fries suck so milkshakes really are the only reason to go there.... The last time, I was argued with about the shake I requested because two of them are listed as Reese's, but only one says chocolate peanut butter, still got the wrong shake and when I went inside to get it fixed no one even acknowledged I had entered the store because they were all in the back goofing off. The guy in the drive thru didn't even offer me my receipt and just immediately crumpled it up and threw it away....
Ben Carson
The Steak N Shake I was at was poorly cleaned especially mens bathroom. It also took more times than I wish to get napkins and ketchup that they forgot to include. I don’t know their problem but I already miss waiters and waitresses at Steak N Shake since I normally got much better service for customers.
Richard Lewis
No customers in the place, still took about 20 minutes to get our order. There was at least 4 people working, and even though no one else was there most of the tables and seats were dirty and sticky. When I went back up to order milkshakes 2 of the employees were sitting at a table in the corner on their phones and the drive thru guy had to come out and take my order and he made them. He and the cook seemed to be the only 2 doing any work. Food was unimpressive, milkshakes were OK.
john breitenbach
Doesn't even deserve one star... completely incompetent staff. I got there and was the only vehicle in the drive thru, had to wait 15 minutes to get my order. The only thing right in my order was my drink. I ordered a large #1 combo (double CHEESE burger) and got a single patty no cheese or anything else.The burger wasnt even on the bun just thrown in the box with the bun. They gave me a small fry wich was cold and just thrown in the bag there were maybe 3 fries in the container. Not to mention I asked for ketchup and they told me I had to pay for condiments after they had already overcharged me for my meal...
Raymond Immonen
Changed my review due to far better service now that COVID is over and you can eat indoors. Try the garlic butter burger, delicious. The shoestring fries are crisp and delicious as well as the shakes.
Enjoyed a delicious meal here along with some terrific shakes. The young lady who was ringing us up had some confusion regarding how to give us the Happy Hour discount (50% off shakes on weekdays, 2-5pm) but she eventually got it straightened out with her manager’s help. The food and shakes were the typically excellent quality we’ve come to expect from Steak n Shake. But this location serves the milkshakes in styrofoam cups, not in glasses. So it’s more of an “express” location than other Steak n Shakes with people waiting on tables and delivering your food on plates instead of being wrapped up in a paper bag.
Very disappointing. Although the burger itself was good, apparently they forgot it was supposed to have pickles, onions and ketchup on the burger. The packets of ketchup were put in the bag. We were dining in. We also asked for onion rings instead of fries and we were up charged which we were ok with, but then we were told they did not have any onion rings. We were able to get the up charged money back but had to ask for it. I don't understand why all of these issues happened but hope this was just a fluke issue and they resolved everything before any more customers.
I’m only giving a two star because of the food the food was good. And we drove up at four in the afternoon there was no vehicle is there anybody in the parking lot we could figure that out. Once being in there, The bathrooms were dirty the floors are sticky when you walked on it your feet with stick to it and partition/walls with fingerprints everywhere and after we decided that we were not getting waited on there was no waitresses or waiters so we had to go up and order our food and then go pick it up we didn’t know that as there was no sign saying that because the last time we were in there we had waitress or waiters. They did bring our food but it was in a to go bag there wasn’t any tray. But the worst part of the visit was we’re sitting there and they would lock the doors and I ask why did they lock the doors on us how we gonna get out and he said oh You can get out just nobody else can get in. I looked at him and ask him why he said because somebody was on break and there was nobody to man the station. So for 45 minutes we sat in the parking lot talking and the whole time even when we left the door hadn’t been opened and there was various numbers of cars come up and couldn’t get in to get service or food.
It has been a while since we entered Steak 'n Shake. The last time we were there, a wait staff has to take your order and deliver the food to your table when it is ready. We didn't have a great experience back then so we would just order using the drive-thru.They have changed the inside now into a fast food place where you order your food and sit down anywhere. The service was fast and their burgers were great. We will go back more often here as I like their burgers better than the other fast food options in the area.
Decided to go to Steak n Shake for lunch. Ordered a chili dog combo. When I got home (2 mins away) this is my hotdog that was accompanied with cold fries and a flat coke.I immediately took the order back and asked for the manager and she greeted me with do you want a refund with no apology and had the nerve to tell me to have a blessed day.I will not spend another penny at this location. Check your food before you go!!!!
Went around lunch time only 1 person eating inside. Was not greeted in a friendly manner. It seemed like we bothered him by interrupting something else he was doing. Ordered. Food took a bit but still faster than a normal restaurant. Burgers were ok not memorable same with fries. The shake was ok as well. I understand staffing is an issue everywhere. Hopefully management is doing their best to appreciate the people that do show up. It starts at the top. If your employees look miserable and don’t want to be there your customers start to feel the same way. I hope that things turn around and I can give this place another shot down the road
I would not give them a one star if I did t have to to write the review. Disgusting!!! This restaurant is so dirty it should be shut down. The bathroom toilet looked like it had never been cleaned and the floor was visually dirty! The food was ok but now I wonder what the kitchen looks like. Call the health department!
- Stopped by specifically to buy seasoning - Apparently they haven't had seasoning for a couple of weeks now. There's a shortage or something - The fanta tastes like orange sparkling water. Don't recommend - Very quiet inside. Lots of seating available
Tried out this place for the first time today. My boyfriend ordered the double patty burger with everything on it with shoelace styled fries and a coke, I ordered the single patty burger with everything on it. Super delicious! These Pattie’s are the flat style (so if you don’t like flat patties then you probably won’t like these burgers).
The cashier was friendly but the food was disappointing. The burger tasted good but there was barely any meat. The French fries were not warm and reminded more of those small potato fry chips. The milkshake tasted yummy but needed a spoon or larger straw to enjoy it. I definitely do not recommend this place 2 meals and 2 shakes came to $30.00. Not worth the money at all.
Restaurantji Recommends
They really need to get it together. I've had three bad experiences there the last three times I tried to give them a chance and it just never gets better.... Was once told they couldn't make shakes because that one person didn't come to work.... Their burgers and fries suck so milkshakes really are the only reason to go there.... The last time, I was argued with about the shake I requested because two of them are listed as Reese's, but only one says chocolate peanut butter, still got the wrong shake and when I went inside to get it fixed no one even acknowledged I had entered the store because they were all in the back goofing off. The guy in the drive thru didn't even offer me my receipt and just immediately crumpled it up and threw it away....
The Steak N Shake I was at was poorly cleaned especially mens bathroom. It also took more times than I wish to get napkins and ketchup that they forgot to include. I don’t know their problem but I already miss waiters and waitresses at Steak N Shake since I normally got much better service for customers.
No customers in the place, still took about 20 minutes to get our order. There was at least 4 people working, and even though no one else was there most of the tables and seats were dirty and sticky. When I went back up to order milkshakes 2 of the employees were sitting at a table in the corner on their phones and the drive thru guy had to come out and take my order and he made them. He and the cook seemed to be the only 2 doing any work. Food was unimpressive, milkshakes were OK.
Doesn't even deserve one star... completely incompetent staff. I got there and was the only vehicle in the drive thru, had to wait 15 minutes to get my order. The only thing right in my order was my drink. I ordered a large #1 combo (double CHEESE burger) and got a single patty no cheese or anything else.The burger wasnt even on the bun just thrown in the box with the bun. They gave me a small fry wich was cold and just thrown in the bag there were maybe 3 fries in the container. Not to mention I asked for ketchup and they told me I had to pay for condiments after they had already overcharged me for my meal...
Changed my review due to far better service now that COVID is over and you can eat indoors. Try the garlic butter burger, delicious. The shoestring fries are crisp and delicious as well as the shakes.