Twice This Week I Was Turned Away From Placing An Order! They Close At 10pm The First Night It Was 9:50pm She Said "We're Closed" I Said It Says Ur Open Till 10pm... She Very Ignorantly Said WE'RE CLOSED!So Tonight I Rush To Get There Earlier After Work ...It's 9:45pm Nobody Is Answering The Intercom... Then Somebody Came Out The Back Door To Tell Me They Are Closed! I Said I Thought You Didn't Close Till 10pm She Said "Yeah But We Fast Food And WE CLOSED...Everything Already Put Away" ...Ummm Whatever That's Supposed To Mean?!? 10pm Is 10pm Not 9:45 It Doesn't Take 15 Minutes To Get A Sandwich If Ur Fast Food Like She Said...Also You Close At 10pm Don't Mean You Leave At 10pm... That's When You Stop Taking Orders And Start Cleaning For The Night! This Place Is So Ghetto, They Don't Know How To Talk To Or Treat People, So They Probably Can't Make A Decent Sandwich Anyway... Not Like I'd Know Since I Was Turned Away Twice This Week...I Guess I'm Lucky To Have Been Turned Away! Imagine How Many People Get Turned Away And How Much Money They Are Losing... Plus Their Lousy Attitudes! Corporate Should Take A Look At Their Location And Start Over!
Atmosphere: 1
Food: 1
Service: 1
Keshia Trusty
No drive through!?
Atmosphere: 1
Food: 3
Service: 2
Ray Drago
Roast beef sandwiches are very tasty! Service was prompt and friendly.Kid-friendliness: Very kid friendly... Kids love ringing the bell!@
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich, Roast Beef, Fries
S M
Great service 3/19/2024 @ around 8 o'clock at night.
Food: 5
Service: 5
Recommended dishes: Sandwich, Fries
J C
The place is good but some people working there they don't even want to please you like in my case I told him I don't want no ice on my soda and they still didn't care and you always get a cup full of ice they don't even use the scoop to get the right amount of ice they just use the same cup and that's how you end up with a full cup of ice.Hopefully they change the attitude of these people and when the customer says no ice on the my drink hopefully they'll listen to it.
Atmosphere: 4
Food: 5
Service: 1
camille F
We went for dinner , the staff was friendly. They said be wirh u in a minute.The food was hot & good. Only thing they did not get 5 all the way cross is bc the tables where not clean. That is always a big thing for me.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich, Beef, Fries
Shirgit Gitan
The customer service was amazing. Food was fresh. We had to wait about 5 minutes at the parking lot waiting for fries, when they were brought, we didn't have any ketchup... We requested for some and the guy was so kind about it and brought us some. We have no complaints... Will be returning ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Fries, Loaded Curly Fries, Mac and Cheese
Holly McGown
Staff was amazing. Facilities where clean, decently maintained and overall a place I'd stop into again. Food was fast, fresh, and delish. Definitely would stop in again if we find ourselves passing through again.Dietary restrictions: They accommodated my dietary restrictions by offering affordable options for my meal.
Stale roll. Roast beef is always good. The person making the sandwich has to touch the roll. Dont you feel it's stale?
Food: 3
Service: 5
Helen McIntosh
I ordered the two new burger meals. The customer service was poor when I ordered. Then after paying I was informed they were waiting on hot fries. I got home the fries were so salty like they poured the whole box of salt which ruined Mt meal. This was the Arby's located in Wilmington Delaware on Concord Pike. I called and asked for the manager and told her what had happened and I had just left, she asked was I talking about the crinkled fries so she was aware bad food was served and did nothing to stop it
Atmosphere: 2
Food: 1
Service: 1
Susan France
The cashier was trying to be helpful but the manager was so unprofessional & terrible. They messed up my order in drive thru & when I came in I was willing to have them fix it until the manager and her nasty attitude & visibly dirty looking was going to fix it. I just wanted my money back, she was not going to mess with my food more. I will never go to that Arbys again. I called corporate as well & they compensated me as well. But I live in Wilmington and I will gladly drive to Kirkwood Highway just to never get food from that dump.
Atmosphere: 1
Food: 1
Service: 1
Carlton Jackson
Went to get a Burger, Fries and a drink. 1st the energy of the young lady taking the drive thru order was off. I wanted to pull off after that but I didn't. When I got home, my son bit into the burger and it was all the way raw inside not do at all. I took the Burger back to get a refund. The young lady's energy in the drive thru was a little better. She said she had to go get the manager to give the refund. When he came out to the register he didn't even say how are you, my apologies for you food being messed up or anything. Once he did what he did to process the refund he just turned and walked back to his office or wherever. The young lady said thanks to him but he didn't say your welcome or anything back to her, just kept walking. After that I can definitely see why her energy was off at first. Dealing with a manager with no customer service is the worst I imagine. I would never go there again and would've recommended anyone either. My son might've gotten some kind of food poison because his stomach has been bothering him since that day and its been abot a week now.. The location was the Wilmington, DE, Concord Pike location. Alot of time when I ride pass it doesn't seem to be alot of people in the store or drive-thru. After going for the first time I see why now. I'll never take my business there again!
Twice This Week I Was Turned Away From Placing An Order! They Close At 10pm The First Night It Was 9:50pm She Said "We're Closed" I Said It Says Ur Open Till 10pm... She Very Ignorantly Said WE'RE CLOSED!So Tonight I Rush To Get There Earlier After Work ...It's 9:45pm Nobody Is Answering The Intercom... Then Somebody Came Out The Back Door To Tell Me They Are Closed! I Said I Thought You Didn't Close Till 10pm She Said "Yeah But We Fast Food And WE CLOSED...Everything Already Put Away" ...Ummm Whatever That's Supposed To Mean?!? 10pm Is 10pm Not 9:45 It Doesn't Take 15 Minutes To Get A Sandwich If Ur Fast Food Like She Said...Also You Close At 10pm Don't Mean You Leave At 10pm... That's When You Stop Taking Orders And Start Cleaning For The Night! This Place Is So Ghetto, They Don't Know How To Talk To Or Treat People, So They Probably Can't Make A Decent Sandwich Anyway... Not Like I'd Know Since I Was Turned Away Twice This Week...I Guess I'm Lucky To Have Been Turned Away! Imagine How Many People Get Turned Away And How Much Money They Are Losing... Plus Their Lousy Attitudes! Corporate Should Take A Look At Their Location And Start Over!
Atmosphere: 1
Food: 1
Service: 1
No drive through!?
Atmosphere: 1
Food: 3
Service: 2
Roast beef sandwiches are very tasty! Service was prompt and friendly.Kid-friendliness: Very kid friendly... Kids love ringing the bell!@
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich, Roast Beef, Fries
Great service 3/19/2024 @ around 8 o'clock at night.
Food: 5
Service: 5
Recommended dishes: Sandwich, Fries
The place is good but some people working there they don't even want to please you like in my case I told him I don't want no ice on my soda and they still didn't care and you always get a cup full of ice they don't even use the scoop to get the right amount of ice they just use the same cup and that's how you end up with a full cup of ice.Hopefully they change the attitude of these people and when the customer says no ice on the my drink hopefully they'll listen to it.
Atmosphere: 4
Food: 5
Service: 1
We went for dinner , the staff was friendly. They said be wirh u in a minute.The food was hot & good. Only thing they did not get 5 all the way cross is bc the tables where not clean. That is always a big thing for me.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich, Beef, Fries
The customer service was amazing. Food was fresh. We had to wait about 5 minutes at the parking lot waiting for fries, when they were brought, we didn't have any ketchup... We requested for some and the guy was so kind about it and brought us some. We have no complaints... Will be returning ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Fries, Loaded Curly Fries, Mac and Cheese
Staff was amazing. Facilities where clean, decently maintained and overall a place I'd stop into again. Food was fast, fresh, and delish. Definitely would stop in again if we find ourselves passing through again.Dietary restrictions: They accommodated my dietary restrictions by offering affordable options for my meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Roast Beef, Roast Beef, Arby's Signature Sandwiches
Great experience every
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
The staff were very friendly and provided really great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Restaurantji Recommends
Its Arbys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Stale roll. Roast beef is always good. The person making the sandwich has to touch the roll. Dont you feel it's stale?
Food: 3
Service: 5
I ordered the two new burger meals. The customer service was poor when I ordered. Then after paying I was informed they were waiting on hot fries. I got home the fries were so salty like they poured the whole box of salt which ruined Mt meal. This was the Arby's located in Wilmington Delaware on Concord Pike. I called and asked for the manager and told her what had happened and I had just left, she asked was I talking about the crinkled fries so she was aware bad food was served and did nothing to stop it
Atmosphere: 2
Food: 1
Service: 1
The cashier was trying to be helpful but the manager was so unprofessional & terrible. They messed up my order in drive thru & when I came in I was willing to have them fix it until the manager and her nasty attitude & visibly dirty looking was going to fix it. I just wanted my money back, she was not going to mess with my food more. I will never go to that Arbys again. I called corporate as well & they compensated me as well. But I live in Wilmington and I will gladly drive to Kirkwood Highway just to never get food from that dump.
Atmosphere: 1
Food: 1
Service: 1
Went to get a Burger, Fries and a drink. 1st the energy of the young lady taking the drive thru order was off. I wanted to pull off after that but I didn't. When I got home, my son bit into the burger and it was all the way raw inside not do at all. I took the Burger back to get a refund. The young lady's energy in the drive thru was a little better. She said she had to go get the manager to give the refund. When he came out to the register he didn't even say how are you, my apologies for you food being messed up or anything. Once he did what he did to process the refund he just turned and walked back to his office or wherever. The young lady said thanks to him but he didn't say your welcome or anything back to her, just kept walking. After that I can definitely see why her energy was off at first. Dealing with a manager with no customer service is the worst I imagine. I would never go there again and would've recommended anyone either. My son might've gotten some kind of food poison because his stomach has been bothering him since that day and its been abot a week now.. The location was the Wilmington, DE, Concord Pike location. Alot of time when I ride pass it doesn't seem to be alot of people in the store or drive-thru. After going for the first time I see why now. I'll never take my business there again!
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Sandwich, Small Fries