First time here, awesome food amazing service, fantastic price , Sam was our server was extremely hospitable and very detail oriented we will be back with friends
Food4joy
Started out well then went downhill. We ordered Calamari and it was not hot and the marinara looked like someone had dumped a tablespoon of red pepper flakes on it. Then my wife's pizza was the wrong one and my sons was not even close to being what was on the menu. Mine had a very different taste and texture to what I have always gotten in the past. It was not until my wife told me she saw our waitress and the pizza maker having a discussion and was confident our server knew she was bringing my wife the wrong pizza but brought it anyway. Several other mistakes occurred that our server tried to ignore or act like everything was as it should be. Just extremely disappointing. This location will be closed soon if something does not change.
Incredibly slow service, suspect that the server was new, though. The server was very nice and attentive when he was around, which wasn't often. Food was just OK, my friend had to send hers back as inedible. And it took the kitchen forever to get it to us. Not worth going back.
Sydney O.
great service ! super friendly and accommodating. love it here !! food was wonderful, great portions. delicious pizza and bread !
Joseph Steffin
Used to be much better. Food was okay but overpriced. They weren't busy at all for what should have been a prime night. In recent years they have overpriced themselves and cut back on portions. These moves are always noticed by the customer base and leads them to go elsewhere. It's a shame because they have potential but will most likely close in the next year due to these moves. The waitstaff was outstanding.
Steve L.
I went today and the place at 4pm was empty. The foid was good but i just have to complain about the waitress. She could have cared less weather we got our food or water or anything. Took forever to wait on us to busy on her a** on the phone. Never asked if wanted refill of drinks. Had to get manager to get oyr bill. Amazing that they work on tips and she just didnt care. Never look us in the eyes. I could see if the place was busy but one other table had 2 people. . Shame foid was decent but i wont go back .
Jurassic Jordan
High prices but the food is very very good. The portions are big and our server was absolutely amazing!! Will go again
AJ Chiarini
Impeccable service. Our server, Lacey, was pleasant and attentive. Her service was the best I have experienced in a long time. The restaurant was clean and well appointed. The food was exceptional, the price very reasonable. This was not my first visit there nor will it be my last. I can't wait to return!
Bob Beichner
They had a nice special so we ventured back to Bertuccis Wilmington after a 15 year absence. The food was solid for a chain Italian restaurant, the staff was excellent. While the staff was stretched due to the special for the night, they were attentive and timely. Special shout out to our server (and assistant manager) Nellie.
Aimee Santore
The '80s night menu was awesome the music my sister and I and my daughter enjoyed it Lee was an awesome waiter! And Lacey was a good help too. The assistant manager was a pleasure to talk with! We will be back pizza pasta salad cannolis everything was fresh and tasty service was awesome!!
AMAZING lunch!!! Our office had Bertucci's for a lunch meeting that we had this week and my staff raved about it all week! The chicken broccoli lemon pasta and their pizzas were SO so good. Will absolutely be our new "go-to" spot for ordering!
Nakiesha Richardson
My dining experience was nothing short of amazing at Bertucci’s. The cleanliness of the restaurant was very impressive. There were two wonderful and very professional hostesses. And last but not least, the manager Matthew was so helpful with answering our questions about some menu items. With all negativity going on in the world since the pandemic. It really means a lot to have inviting managers service you. Thanks Matthew for such a great Friday dining experience at Bertucci’s. I would highly recommend??
Maria B.
A bit disappointed with my order. I got pizza Verde to go today and arugula on it was yellow and wilted. Prosciutto didn't taste good as well. May try something else at some point but definitely won't order pizza Verde ever again
Bruce B.
Great pizza with a home-made flare. Prepared according to my special request for a well done crust. Will be making this a regular stop for carry-out.
Jay Porter
Mother's Day reservation ruined after driving from Maryland to spend the day with my Mother in law. There for an hour and 10 minutes before the last entree was brought out. The manager was understanding and empathetic and we were able to encourage our waiter. Would love to give them another chance to correct the experience.
First time here, awesome food amazing service, fantastic price , Sam was our server was extremely hospitable and very detail oriented we will be back with friends
Started out well then went downhill. We ordered Calamari and it was not hot and the marinara looked like someone had dumped a tablespoon of red pepper flakes on it. Then my wife's pizza was the wrong one and my sons was not even close to being what was on the menu. Mine had a very different taste and texture to what I have always gotten in the past. It was not until my wife told me she saw our waitress and the pizza maker having a discussion and was confident our server knew she was bringing my wife the wrong pizza but brought it anyway. Several other mistakes occurred that our server tried to ignore or act like everything was as it should be. Just extremely disappointing. This location will be closed soon if something does not change.
Incredibly slow service, suspect that the server was new, though. The server was very nice and attentive when he was around, which wasn't often. Food was just OK, my friend had to send hers back as inedible. And it took the kitchen forever to get it to us. Not worth going back.
great service ! super friendly and accommodating. love it here !! food was wonderful, great portions. delicious pizza and bread !
Used to be much better. Food was okay but overpriced. They weren't busy at all for what should have been a prime night. In recent years they have overpriced themselves and cut back on portions. These moves are always noticed by the customer base and leads them to go elsewhere. It's a shame because they have potential but will most likely close in the next year due to these moves. The waitstaff was outstanding.
I went today and the place at 4pm was empty. The foid was good but i just have to complain about the waitress. She could have cared less weather we got our food or water or anything. Took forever to wait on us to busy on her a** on the phone. Never asked if wanted refill of drinks. Had to get manager to get oyr bill. Amazing that they work on tips and she just didnt care. Never look us in the eyes. I could see if the place was busy but one other table had 2 people. . Shame foid was decent but i wont go back .
High prices but the food is very very good. The portions are big and our server was absolutely amazing!! Will go again
Impeccable service. Our server, Lacey, was pleasant and attentive. Her service was the best I have experienced in a long time. The restaurant was clean and well appointed. The food was exceptional, the price very reasonable. This was not my first visit there nor will it be my last. I can't wait to return!
They had a nice special so we ventured back to Bertuccis Wilmington after a 15 year absence. The food was solid for a chain Italian restaurant, the staff was excellent. While the staff was stretched due to the special for the night, they were attentive and timely. Special shout out to our server (and assistant manager) Nellie.
The '80s night menu was awesome the music my sister and I and my daughter enjoyed it Lee was an awesome waiter! And Lacey was a good help too. The assistant manager was a pleasure to talk with! We will be back pizza pasta salad cannolis everything was fresh and tasty service was awesome!!
Restaurantji Recommends
AMAZING lunch!!! Our office had Bertucci's for a lunch meeting that we had this week and my staff raved about it all week! The chicken broccoli lemon pasta and their pizzas were SO so good. Will absolutely be our new "go-to" spot for ordering!
My dining experience was nothing short of amazing at Bertucci’s. The cleanliness of the restaurant was very impressive. There were two wonderful and very professional hostesses. And last but not least, the manager Matthew was so helpful with answering our questions about some menu items. With all negativity going on in the world since the pandemic. It really means a lot to have inviting managers service you. Thanks Matthew for such a great Friday dining experience at Bertucci’s. I would highly recommend??
A bit disappointed with my order. I got pizza Verde to go today and arugula on it was yellow and wilted. Prosciutto didn't taste good as well. May try something else at some point but definitely won't order pizza Verde ever again
Great pizza with a home-made flare. Prepared according to my special request for a well done crust. Will be making this a regular stop for carry-out.
Mother's Day reservation ruined after driving from Maryland to spend the day with my Mother in law. There for an hour and 10 minutes before the last entree was brought out. The manager was understanding and empathetic and we were able to encourage our waiter. Would love to give them another chance to correct the experience.