Nice employees, just sad they didn't have the Pre-packed ice cream on our favorite flavor available and couldn't fill one up like in the old days.We travel far to this BR because the employees at our closest one are awful. The ladies who work here are a lot nicer.
Christian Tutt
me and my family just left baskin robbin. we came in for ice cream after the flea market and stood there for 10 min waiting on even so much as a greeting. stood in front of the ice cream counter saying excuse me excuse me and no response. lady claim the young man was coming after he rang up the customer but then four other people got in line and he never came to us. so after my fourth excuse me to get some kind of help she came over with a nasty attitude my daughter asked for mango and the lady without washing her hands after handling other things proceeded to put her hands in ice cream cooler to scoop the mango and stops and ask someone else to come do the order. mind you me and my family was never rude or anything so why so short patient with us all we wanted was ice cream. after 12 min i decided to just leave. i don’t understand but it seems everytime you go in there there are nasty attitudes like if your that miserable find somewhere else to work. don’t take it out on the people keeping the place open. very rude
Atmosphere: 1
Food: 1
Service: 1
David Madsion
1/12/2024 seriously bad service. 8:45 pm. Pulled into the parking lot. The worker inside sees us pull in. As we are walking into the shop I see him looking at us as he quickly begins to place covers over the ice cream. He mumbled something. I responded we are here for a few scoops of ice cream. He now more clearly says the ice cream is closed. So I asked doesn't it close at 9pm. He mumbled again so I asked if the shop was closing early at 8:50pm. With a blank stare He says uah I was supposed to close the Ice Cream down at 8pm. He just had not closed it down yet. Clearly he was lying since the couple out side were having their ice cream. Really you mean to tell me the coffee and doughnut part stays open later then the ice cream? Blank stare on the dudes face says to me he just didn't want to dirty a spoon. Lazy people, hope the owner reads this.No worries I won't be back and encourage all you to go to Dairy Queen they are open till 11pm and happy we came in.
Service: 1
Bryan Sweeten
Awesome place first time there loved it.
Atmosphere: 5
Food: 5
Service: 5
Melissa Workman
I wish I had gotten his name, but the guy working behind the counter was super friendly. My husband and I really enjoyed the whole
Atmosphere: 5
Food: 5
Service: 5
Francisco Chacon
Very good
Jeff Ward
We ordered two items off the menu and the store didn’t have either. Decided to just go to Sonic instead. Last time we tried to go to Baskin-Robins was over a year ago. Ordered 4 items on the menu and they didn’t have any of those (Winter Haven location).
Audrey M.
Went through drive through, asked to pull up and wait. They bring out our donuts after 5 minutes, no coffees. After 5 more minutes, came out and asked us what we ordered but they lost our receipt.
Ruth Burkett
This place sucks! Been here twice and there selection of everything is terrible!
KronikBarber Tv
They don’t have any toppings for ice cream and no chocolate ice cream neither really bad service. If you want ice cream don’t bother come here you’ll be disappointed
The absolute BEST possible experience ever. Took my toddler for ice cream for first time and Day and her mother took care of my baby like it was her own. Love this place and I will def return w my princess in tow.
Alex A
They started telling everyone in the car service line that it's already closed at 8:42 pm. And the lobby had a sign that they will only attend by car service. Can someone explain to me??
Jacki J.
Today I went thru tye drive thru palced an order for a hot chair latte was driving down the road took my first drink and it's coffee. What the heck are they doing....no one in line several employee's inside, infant one girl was leaning on the ice cream station on her cell phone. When I called they wanted me to come back and they would remake my order. Can't refund my card...I am too far away now to come back. #customer service #step up and do your job!
Frank Wilson
Hard too believe but it’s true A world famous ice cream chain for some reason never has chocolate ice cream when I stop
Rhonda Schroeder
Stopped in..Dunking Donuts for coffee and a donut. Rosa, who works there is extremely friendly, kind and helpful. She made my day.
Nice employees, just sad they didn't have the Pre-packed ice cream on our favorite flavor available and couldn't fill one up like in the old days.We travel far to this BR because the employees at our closest one are awful. The ladies who work here are a lot nicer.
me and my family just left baskin robbin. we came in for ice cream after the flea market and stood there for 10 min waiting on even so much as a greeting. stood in front of the ice cream counter saying excuse me excuse me and no response. lady claim the young man was coming after he rang up the customer but then four other people got in line and he never came to us. so after my fourth excuse me to get some kind of help she came over with a nasty attitude my daughter asked for mango and the lady without washing her hands after handling other things proceeded to put her hands in ice cream cooler to scoop the mango and stops and ask someone else to come do the order. mind you me and my family was never rude or anything so why so short patient with us all we wanted was ice cream. after 12 min i decided to just leave. i don’t understand but it seems everytime you go in there there are nasty attitudes like if your that miserable find somewhere else to work. don’t take it out on the people keeping the place open. very rude
Atmosphere: 1
Food: 1
Service: 1
1/12/2024 seriously bad service. 8:45 pm. Pulled into the parking lot. The worker inside sees us pull in. As we are walking into the shop I see him looking at us as he quickly begins to place covers over the ice cream. He mumbled something. I responded we are here for a few scoops of ice cream. He now more clearly says the ice cream is closed. So I asked doesn't it close at 9pm. He mumbled again so I asked if the shop was closing early at 8:50pm. With a blank stare He says uah I was supposed to close the Ice Cream down at 8pm. He just had not closed it down yet. Clearly he was lying since the couple out side were having their ice cream. Really you mean to tell me the coffee and doughnut part stays open later then the ice cream? Blank stare on the dudes face says to me he just didn't want to dirty a spoon. Lazy people, hope the owner reads this.No worries I won't be back and encourage all you to go to Dairy Queen they are open till 11pm and happy we came in.
Service: 1
Awesome place first time there loved it.
Atmosphere: 5
Food: 5
Service: 5
I wish I had gotten his name, but the guy working behind the counter was super friendly. My husband and I really enjoyed the whole
Atmosphere: 5
Food: 5
Service: 5
Very good
We ordered two items off the menu and the store didn’t have either. Decided to just go to Sonic instead. Last time we tried to go to Baskin-Robins was over a year ago. Ordered 4 items on the menu and they didn’t have any of those (Winter Haven location).
Went through drive through, asked to pull up and wait. They bring out our donuts after 5 minutes, no coffees. After 5 more minutes, came out and asked us what we ordered but they lost our receipt.
This place sucks! Been here twice and there selection of everything is terrible!
They don’t have any toppings for ice cream and no chocolate ice cream neither really bad service. If you want ice cream don’t bother come here you’ll be disappointed
Restaurantji Recommends
The absolute BEST possible experience ever. Took my toddler for ice cream for first time and Day and her mother took care of my baby like it was her own. Love this place and I will def return w my princess in tow.
They started telling everyone in the car service line that it's already closed at 8:42 pm. And the lobby had a sign that they will only attend by car service. Can someone explain to me??
Today I went thru tye drive thru palced an order for a hot chair latte was driving down the road took my first drink and it's coffee. What the heck are they doing....no one in line several employee's inside, infant one girl was leaning on the ice cream station on her cell phone. When I called they wanted me to come back and they would remake my order. Can't refund my card...I am too far away now to come back. #customer service #step up and do your job!
Hard too believe but it’s true A world famous ice cream chain for some reason never has chocolate ice cream when I stop
Stopped in..Dunking Donuts for coffee and a donut. Rosa, who works there is extremely friendly, kind and helpful. She made my day.