I waited in line for 20mins to get up there to only find out they had no beans no chicken and no cheese for anything??? I turned around and walked out!
Atmosphere: 1
Food: 1
Service: 1
Emma Mcdaniel
Waited in line for 15 minutes to be told they can only make me a qusidilla if I order online ( they can only make it at the online station, behind the counter ) so I gave it a try went to place it and they said it will be a 30 min wait, and said they can’t help me and moved to the next customer. Very disappointed
Sean Sanders
There was barley no chicken and that's all I eat from there or anywhere
Atmosphere: 1
Food: 1
Service: 1
Jemima Cliford/Hemmings
I already started my order when the told me they only have chicken and steak…why wouldn’t you tell me from the start?
Atmosphere: 1
Food: 1
Service: 1
kimberly smith
Food was great. Service was ok but served by a bunch of teenagers which is ok but the ones on the line to fix your food weren't too happy to be there at all. First time there so of course hubby and I asked a couple of questions. The one girl looked at me like why are you even asking me these questions on the food? So that made atmosphere uncomfortable so we decided not to eat in . We took out food to go. The next person serving the food was not happy to be there either. He just looked at you with a face saying hurry up what do you want? The containers on the line that they were scooping food whether it was meat , sides , or condiments was so messy some of the food going into other food containers causing cross contamination. The food tasted great but my stomach paid for it.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Steak Bowl, Steak
Brandi C
This places sucks lol employees are rude and take forever to acknowledge you. Every single time I order chips, I get “we don’t have any chips” rudely. You have like 4 menu items, how do you never have this only at this location? All staff members working sucked and were blasting music and all wearing gloves touching their phones, uniforms etc, that’s gross! Why would you be on your personal phone in gloves and proceed to make peoples food
Atmosphere: 1
Service: 1
The Kingpreneur
The service was great!! The food was awesome, I will be a repeat customer Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Sheri Brewer
I understand being busy, but wow... The restaurant needed a lot of basic attention. Servers working the line did not listen very well when making orders while I was observing. Do Better.
Atmosphere: 1
Food: 3
Service: 2
Jessica Luzuriaga
Garage overflowing in all trash cans, no ice, and wouldn't sell us chips unless we ordered online.
Atmosphere: 1
Food: 1
Service: 1
Victoria Løvtangen
Chipotle is never wrong, we loved the burrito and hard tacos today!
Very disappointed. Ordered online on 2/26/24 to be picked up at 4pm. My husband got there at 3:50pm and staff said they were still working on it. He left with the food at 4:25pm. All of our food was cold. Not just a little bit. Like it was in the frig for those 30 minutes. I immediately call the store and spoke with the manager Kevin Melendz. He took my information, receipt number, and said he would replace the order. He said I was in the system and only had to give my name for the replacement.I called today 3/8/24 to get the replacement and he stated that I only had 1 week to get the replacement. I was never told that before. He is claiming complete amnesia and cannot replace it because someone threw it away. I told him I had saved the original receipt, but he refused to accept it.On 2/26, he and I had discussed how my husband works EMS and has our only car. I told him I was very ill and the treatments affect my appetite. We have 2 autistic adult sons who go to a day program. And my other adult son is in a hospital bed in our living room from a catastrophic car accident. I was very detailed on how it is difficult for us to even get take-out. At that point, he said not to worry.. whenever we were ready.Never mentioned a 1 week deadline. And now refuses to honor his word.If I had read all these other reviews, I would have gone somewhere else.
Food: 1
Service: 1
L K
Got steak bowl, is the 3rd time I experience this rice is not fully cooked when eaten can feel it’s abit hard not fully cooked and steak has lots of grissel. Very disappointed with this outlet.
Atmosphere: 5
Food: 1
Service: 5
Alaysha Velazquez
If I could put 0 stars I would, came in and they had no meat except steak. Told me it would be a 10 min wait, 20 min later they still didn’t have the meat i wanted so i settled. No corn, no guacamole, no black beans. Chips were stale, no exaggeration. Place was very dirty, but that’s nothing newWill never be going to this location again
Atmosphere: 1
Food: 1
Service: 1
Casey Maday
When I walked in the indoor seating had not been cleaned up in some time. I’m not sure if they had just gotten through a rush or if it is common for it to be untidy. The steak in my burrito had a texture like it had been sitting for quite a while. I asked for extra guacamole, which apparently equates to double the guacamole and double the price. At most Chipotles when I asked for extra guacamole, I just get a little extra guacamole and not a charge of almost 6 dollars.
Atmosphere: 2
Food: 3
Service: 3
Makayla Francis
Was told I could only order the quesadilla online, would I ordered before I arrived. When I got in a couple arrived after me and the line was nearly out the door (inportant for later). I figured since I ordered ahead I wouldn't have to wait in that long line, so I told them out the counter my name and sat down. While I understand waiting during lunch rush was going to be a bit. I what I didn't understand is why I say for over 25 minutes waiting on my pre-ordered food. Not only did the couple that arrived behind me order and leave, but almost 30 orders after my placement in line were completed before my food was even bagged. ? Plus the kids quesadilla is $5 cheaper and the same size as the adult quesadilla and the kid order comes with a free mini bag of chips.
I waited in line for 20mins to get up there to only find out they had no beans no chicken and no cheese for anything??? I turned around and walked out!
Atmosphere: 1
Food: 1
Service: 1
Waited in line for 15 minutes to be told they can only make me a qusidilla if I order online ( they can only make it at the online station, behind the counter ) so I gave it a try went to place it and they said it will be a 30 min wait, and said they can’t help me and moved to the next customer. Very disappointed
There was barley no chicken and that's all I eat from there or anywhere
Atmosphere: 1
Food: 1
Service: 1
I already started my order when the told me they only have chicken and steak…why wouldn’t you tell me from the start?
Atmosphere: 1
Food: 1
Service: 1
Food was great. Service was ok but served by a bunch of teenagers which is ok but the ones on the line to fix your food weren't too happy to be there at all. First time there so of course hubby and I asked a couple of questions. The one girl looked at me like why are you even asking me these questions on the food? So that made atmosphere uncomfortable so we decided not to eat in . We took out food to go. The next person serving the food was not happy to be there either. He just looked at you with a face saying hurry up what do you want? The containers on the line that they were scooping food whether it was meat , sides , or condiments was so messy some of the food going into other food containers causing cross contamination. The food tasted great but my stomach paid for it.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Steak Bowl, Steak
This places sucks lol employees are rude and take forever to acknowledge you. Every single time I order chips, I get “we don’t have any chips” rudely. You have like 4 menu items, how do you never have this only at this location? All staff members working sucked and were blasting music and all wearing gloves touching their phones, uniforms etc, that’s gross! Why would you be on your personal phone in gloves and proceed to make peoples food
Atmosphere: 1
Service: 1
The service was great!! The food was awesome, I will be a repeat customer Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
I understand being busy, but wow... The restaurant needed a lot of basic attention. Servers working the line did not listen very well when making orders while I was observing. Do Better.
Atmosphere: 1
Food: 3
Service: 2
Garage overflowing in all trash cans, no ice, and wouldn't sell us chips unless we ordered online.
Atmosphere: 1
Food: 1
Service: 1
Chipotle is never wrong, we loved the burrito and hard tacos today!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burrito
Restaurantji Recommends
Very disappointed. Ordered online on 2/26/24 to be picked up at 4pm. My husband got there at 3:50pm and staff said they were still working on it. He left with the food at 4:25pm. All of our food was cold. Not just a little bit. Like it was in the frig for those 30 minutes. I immediately call the store and spoke with the manager Kevin Melendz. He took my information, receipt number, and said he would replace the order. He said I was in the system and only had to give my name for the replacement.I called today 3/8/24 to get the replacement and he stated that I only had 1 week to get the replacement. I was never told that before. He is claiming complete amnesia and cannot replace it because someone threw it away. I told him I had saved the original receipt, but he refused to accept it.On 2/26, he and I had discussed how my husband works EMS and has our only car. I told him I was very ill and the treatments affect my appetite. We have 2 autistic adult sons who go to a day program. And my other adult son is in a hospital bed in our living room from a catastrophic car accident. I was very detailed on how it is difficult for us to even get take-out. At that point, he said not to worry.. whenever we were ready.Never mentioned a 1 week deadline. And now refuses to honor his word.If I had read all these other reviews, I would have gone somewhere else.
Food: 1
Service: 1
Got steak bowl, is the 3rd time I experience this rice is not fully cooked when eaten can feel it’s abit hard not fully cooked and steak has lots of grissel. Very disappointed with this outlet.
Atmosphere: 5
Food: 1
Service: 5
If I could put 0 stars I would, came in and they had no meat except steak. Told me it would be a 10 min wait, 20 min later they still didn’t have the meat i wanted so i settled. No corn, no guacamole, no black beans. Chips were stale, no exaggeration. Place was very dirty, but that’s nothing newWill never be going to this location again
Atmosphere: 1
Food: 1
Service: 1
When I walked in the indoor seating had not been cleaned up in some time. I’m not sure if they had just gotten through a rush or if it is common for it to be untidy. The steak in my burrito had a texture like it had been sitting for quite a while. I asked for extra guacamole, which apparently equates to double the guacamole and double the price. At most Chipotles when I asked for extra guacamole, I just get a little extra guacamole and not a charge of almost 6 dollars.
Atmosphere: 2
Food: 3
Service: 3
Was told I could only order the quesadilla online, would I ordered before I arrived. When I got in a couple arrived after me and the line was nearly out the door (inportant for later). I figured since I ordered ahead I wouldn't have to wait in that long line, so I told them out the counter my name and sat down. While I understand waiting during lunch rush was going to be a bit. I what I didn't understand is why I say for over 25 minutes waiting on my pre-ordered food. Not only did the couple that arrived behind me order and leave, but almost 30 orders after my placement in line were completed before my food was even bagged. ? Plus the kids quesadilla is $5 cheaper and the same size as the adult quesadilla and the kid order comes with a free mini bag of chips.