Walked in and already the manager had Terrible customer service overly aggressive with the employees. Had an attitude and yelled at the employees about how she was going to write everyone “ employees up “ which I feel like the employees shouldn’t have been yelled at like that. I can clearly tell already the employees deal with a lot when she’s the manager on shift. I can tell this place is a hostile environment to work at. Would not want my teenager or niece to work at this location. Overall the sandwich was okay. Also would like to add that when the manager wants to work on the line to wear a hair net cause her hair could end up and everyone’s food.
Atmosphere: 1
Food: 4
Service: 1
Alfreda Buskey
Disappointed! We spent $35 for two subs and the food was absolutely horrible! The quality of the food and customer service is mediocre. Definitely don’t recommend coming. A waste of time!
Atmosphere: 1
Food: 1
Service: 1
Donna Marko
Awesome people work here!I was having trouble with a promo through their app. I sat in the parking lot for 20 mins trying to work the issue out myself, but still no bueno. So I decided to go inside and ask for assistance. I really expected them to tell me they know nothing about the app, etc, but was pleasantly surprised that the store manager came over and Said they were aware of the issue and he said he couldn't fix it in the app, but would refund me the price of the free sandwich if I went ahead and paid for it on the app. It is so disappointing when you can't get these offers to work and it was really refreshing to see someone actually care and help you. I will be making this Firehouse my permanent place to get subs!
Atmosphere: 5
Food: 5
Service: 5
Terence Brown
Called in a order at 1:05pm, got there at 1:20pm food wasn't ready. Had to wait 10-15 minutes for my food. Very unprofessional and unacceptable. I used to work at this location in 2010. As a former employee I'm disappointed and upset. DO BETTER!
Service: 1
Ken
Smoke from the kitchen was unpleasant to breath in. 22 min wait time for 1 medium sandwich with 1 other person in the store. Food was fine as it should have tasted.
Atmosphere: 1
Food: 3
Service: 1
Carlos Rosado
Came in at 820pm and the place was cleaned food is good but the atmosphere was somewhat upsetting because at 820 the restaurant had 2 girls already turning the seats over for us not to seat. This was really disconsidered. Also there is issues with their credit card system having to try the payment 2 to 3 times. We where forced to take out in a passive agresive way.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Chips, Medium Virginia Honey Ham Sub
Jacquelyn Strauss
I am not someone who gets sandwiches made outside the home but firehouse subs are delicious. It also doesn't hurt that the profits go to supporting firefighters! I 100% recommend. The best subs in our houses opinion are the hook & latter, the Italian and the meatball pepperoni. Also if you download the app they always have deals.
Atmosphere: 5
Food: 5
Service: 5
Rich Hiciano
The only bad thing was that Saturday passed and I went to eat instead, it was 5:30 and they didn't let me eat inside the place, all the chairs were on top of the table.
You can't miss with Firehouse Subs.....Rebecca was very helpful and went above and beyond.I was in town on a quick overnight trip and she got my sandwich done ....fresh with care and quick!
Atmosphere: 5
Food: 5
Service: 5
Bea S
This is the worst Firehouse I've ever been to. I went for lunch and the staff seemed so discombobulated and disorganized. People were standing around waiting for over 30 minutes for orders. When they did get their orders they were wrong. I thought one lady was about to lose it with them. When I received my sandwich it looked like a child had made it with stuff all falling out and messy. I can only hope I don't get food poisoning. One employee took a personal call the manager got onto him about within earshot of customers and the manager took a phone call on the business line and briefly got into it with someone. It was messy in general. None of the to-go orders made it to their spots, the tables were dirty, and the chips were fairly depleted. Someone needs to overhaul this location as my lunch companion said he had been there before and had the same issue in the past. This wasn't a one off or a bad day.
Atmosphere: 2
Food: 2
Service: 1
Troy Renauld
Went in to get a sub and was the only person in line. Employees didn't greet me or even acknowledge that I was there. Stood at the counter for over five minutes while they walked around not doing anything. Ended up leaving without a word being said to me. I never leave reviews but thats just rude and shows the quality of employees they employed at this location.
Atmosphere: 1
Service: 1
Enigma 686
Easy going fast food , I call ahead pickup and go. Great sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Ginger Summers
The new meatball parm sub is delicious!!! Service was quick. The 5 for atmosphere was for a clean, quiet, well lit space.?Parking: Strip mall with easy access and adequate parking when I was there❤️
Walked in and already the manager had Terrible customer service overly aggressive with the employees. Had an attitude and yelled at the employees about how she was going to write everyone “ employees up “ which I feel like the employees shouldn’t have been yelled at like that. I can clearly tell already the employees deal with a lot when she’s the manager on shift. I can tell this place is a hostile environment to work at. Would not want my teenager or niece to work at this location. Overall the sandwich was okay. Also would like to add that when the manager wants to work on the line to wear a hair net cause her hair could end up and everyone’s food.
Atmosphere: 1
Food: 4
Service: 1
Disappointed! We spent $35 for two subs and the food was absolutely horrible! The quality of the food and customer service is mediocre. Definitely don’t recommend coming. A waste of time!
Atmosphere: 1
Food: 1
Service: 1
Awesome people work here!I was having trouble with a promo through their app. I sat in the parking lot for 20 mins trying to work the issue out myself, but still no bueno. So I decided to go inside and ask for assistance. I really expected them to tell me they know nothing about the app, etc, but was pleasantly surprised that the store manager came over and Said they were aware of the issue and he said he couldn't fix it in the app, but would refund me the price of the free sandwich if I went ahead and paid for it on the app. It is so disappointing when you can't get these offers to work and it was really refreshing to see someone actually care and help you. I will be making this Firehouse my permanent place to get subs!
Atmosphere: 5
Food: 5
Service: 5
Called in a order at 1:05pm, got there at 1:20pm food wasn't ready. Had to wait 10-15 minutes for my food. Very unprofessional and unacceptable. I used to work at this location in 2010. As a former employee I'm disappointed and upset. DO BETTER!
Service: 1
Smoke from the kitchen was unpleasant to breath in. 22 min wait time for 1 medium sandwich with 1 other person in the store. Food was fine as it should have tasted.
Atmosphere: 1
Food: 3
Service: 1
Came in at 820pm and the place was cleaned food is good but the atmosphere was somewhat upsetting because at 820 the restaurant had 2 girls already turning the seats over for us not to seat. This was really disconsidered. Also there is issues with their credit card system having to try the payment 2 to 3 times. We where forced to take out in a passive agresive way.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Chips, Medium Virginia Honey Ham Sub
I am not someone who gets sandwiches made outside the home but firehouse subs are delicious. It also doesn't hurt that the profits go to supporting firefighters! I 100% recommend. The best subs in our houses opinion are the hook & latter, the Italian and the meatball pepperoni. Also if you download the app they always have deals.
Atmosphere: 5
Food: 5
Service: 5
The only bad thing was that Saturday passed and I went to eat instead, it was 5:30 and they didn't let me eat inside the place, all the chairs were on top of the table.
Atmosphere: 2
Food: 5
Service: 5
Great
Atmosphere: 5
Food: 5
Service: 5
Never a bad meal.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You can't miss with Firehouse Subs.....Rebecca was very helpful and went above and beyond.I was in town on a quick overnight trip and she got my sandwich done ....fresh with care and quick!
Atmosphere: 5
Food: 5
Service: 5
This is the worst Firehouse I've ever been to. I went for lunch and the staff seemed so discombobulated and disorganized. People were standing around waiting for over 30 minutes for orders. When they did get their orders they were wrong. I thought one lady was about to lose it with them. When I received my sandwich it looked like a child had made it with stuff all falling out and messy. I can only hope I don't get food poisoning. One employee took a personal call the manager got onto him about within earshot of customers and the manager took a phone call on the business line and briefly got into it with someone. It was messy in general. None of the to-go orders made it to their spots, the tables were dirty, and the chips were fairly depleted. Someone needs to overhaul this location as my lunch companion said he had been there before and had the same issue in the past. This wasn't a one off or a bad day.
Atmosphere: 2
Food: 2
Service: 1
Went in to get a sub and was the only person in line. Employees didn't greet me or even acknowledge that I was there. Stood at the counter for over five minutes while they walked around not doing anything. Ended up leaving without a word being said to me. I never leave reviews but thats just rude and shows the quality of employees they employed at this location.
Atmosphere: 1
Service: 1
Easy going fast food , I call ahead pickup and go. Great sandwiches!
Atmosphere: 5
Food: 5
Service: 5
The new meatball parm sub is delicious!!! Service was quick. The 5 for atmosphere was for a clean, quiet, well lit space.?Parking: Strip mall with easy access and adequate parking when I was there❤️
Atmosphere: 5
Food: 5
Service: 5