Literally took 5 sips and it was gone, filled to the top with ice. All of our drinks were that way.
cortney clark
The male manager today 03/30/24 is horrible he deserves to lose his job I called because they messed up my order the manager was not helpful I told him I don't return food and get it fixed due to what I've seen in other kitchens I just want my money back he asked did I have the food I told him yes he then said well I can't do that I asked why he asked if I had the food then and he didn't have a answer so he said we are not going to come to an agreement there's nothing I can do and hung up so I went to the store angry of course I asked for the manager a girl came up I said no I want the one I was speaking to and I told him I wanted his bosses info to complain he said no I told him you f'd up my order and don't want to help me and don't want to give me your bosses info really and because my voice was louder now he said get out before I trespass you told him don't worry I will never go back for that type of service
Atmosphere: 1
Service: 1
Landon Jackson
Employees seemed like they were having a bad day despite being not at all busy.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Big Zax Snak Meal
Charlotte Abney
Received 20 tenders when I was meant to receive 20 bone in wings. Noah, the general manager, told me he already wasted 20 tenders, which cost him “a lot of money” and will not replace the wrong order. Now I ordered 20 bone in wings, again, and have to wait, again, and had to pay, again. Thank you Noah, for not helping and making me pay again. ( I even brought back the 20 tenders!!! )
Maria Kramer Wolfe
This Zaxbys is absolutely incredible. We did drive-thru, and they got our order perfect and handed it to us immediately!
Food: 5
Service: 5
Cheryl Stamper
Drive thru and ordered the Asian Zaxation Salad. Quick, fast and
I’m doing just one star because you guys need to have a communication sign saying the you guys close the lobby earlier as well is the delay on your food we come here to have a relax time to eat not to have a bad day also I waited for almost 10 mint in the drive through just to make my Oder to tell me the nothing is
Atmosphere: 1
Service: 1
Melisa Aponte
Grat food and
Atmosphere: 4
Food: 4
Service: 4
ben whitman
Love the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingerz
Jeannette Pirkle
Closed early so I did not get my dinner. Not just a minute or two early but 15 minutes or more. I ate Nextdoor at Applebees. ?
Went to the drive through and was told through the drive through speaker that they were only accepting orders via door dash or uber eats. So we had to leave and go to Wendy’s. WHY!!?? Why even have a drive through? Why?! We are there, with money, at the drive through and you won’t take our order and give us food? We have to go home and order it delivery and pay an additional fee?! STUPID! Never going here again!
Atmosphere: 1
Food: 1
Service: 1
Eric Kosley
Not a fan. My friends built this place up to be great and I found it to be middle-of-the-road. Unless I'm starving and this is the only place open I'm probably not eating here
Atmosphere: 4
Food: 2
Service: 4
Nawt Me
Very good chicken place. Had a nice chicken sandwich and fries. I'd say it gives 'Fila a run for it's
Atmosphere: 4
Food: 4
Service: 4
Dana Burnfin
Amazing place to get food always
Atmosphere: 5
Food: 5
Service: 5
Sponge Bob
We have never been to a Zaxby's before. We had seen locations before, but honestly didn't know anything about them. We recently found out that they were about chicken. We like to try different places that we have never been before. So we decided to try this Zaxby's for lunch.I was impressed with a lot about this Zaxby's. When we first walked in, it appeared clean, from what I had seen. There was an issue with the soft drink machine that had a huge pile of ice. When you pressed the the ice bar, it dumped a lot of ice. Way too much ice with one push. As such, the machine was full of ice where you want to fill your cup with ice and drink. Not just a full cup of ice and then some. I'm sure this was just a glitch and was probably rectified already.Zaxby's has a small menu on the wall behind the counter. We found it quite hard to read. We also didn't have a clear understanding of what they were saying on the menu either. Then the third issue: We both had a difficult time understanding the women behind the counter. She spoke very softly, along with trying to understand the menu, made our ordering fairly difficult. That in itself led to us getting something different than we wanted and thought we were ordering.Ok, that's the somewhat negatives. The positives: Zaxby's does chicken. That's it. But they do it very good. They do not seem to play around with burgers or hot dogs and what ever else. They just concentrate on what they do good, chicken. Our lunch was quite good. The fries could be crispier and could use some or more seasoning. But the chicken, fries and toast, that I ordered was better than I had expected. The chicken fingers were very good.The wife ordered something that turned out to be different than she thought. But we didn't say anything. Her sandwich was good, according to her. She didn't like the pickle on the sandwich, while at the same wondered why there wasn't some other greens or such on the sandwich. I guess that's where personal taste comes into play. Personally, I don't care for any greens or such on a chicken sandwich. Again, personal preference.The dining area had a nice mix of tables and booths. But more importantly, was roomy and not crowded like a lot of these types of restaurants. So navigating the dining room to a seat, didn't have you brushing up against people, or running a maze to get to your seat.When they didn't have folks ordering lunch, at least one employee was in the dining room wiping down tables and such. And the whole place did appear quite clean. We both went to the restrooms to wash our hands after the chicken. And we both noticed that the restrooms appeared clean as well. So other than the ice situation and a hard to see and clearly understand menu. This Zaxby's was kept nice. Well done to the employees who make this happen.Again, I will say that I was impressed with this Zaxby's. I'm sure not every Zaxby's franchise will be up to these standards. But this Zaxby's was a nice clean place with very good chicken. Other than a couple of minor issues, they surprised us. And it's funny how we put off finding out what they were about or trying them for quite a while. They were a nice surprise. Well done.I just hope the next Zaby''s we will definitely visit will be this good.
Literally took 5 sips and it was gone, filled to the top with ice. All of our drinks were that way.
The male manager today 03/30/24 is horrible he deserves to lose his job I called because they messed up my order the manager was not helpful I told him I don't return food and get it fixed due to what I've seen in other kitchens I just want my money back he asked did I have the food I told him yes he then said well I can't do that I asked why he asked if I had the food then and he didn't have a answer so he said we are not going to come to an agreement there's nothing I can do and hung up so I went to the store angry of course I asked for the manager a girl came up I said no I want the one I was speaking to and I told him I wanted his bosses info to complain he said no I told him you f'd up my order and don't want to help me and don't want to give me your bosses info really and because my voice was louder now he said get out before I trespass you told him don't worry I will never go back for that type of service
Atmosphere: 1
Service: 1
Employees seemed like they were having a bad day despite being not at all busy.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Big Zax Snak Meal
Received 20 tenders when I was meant to receive 20 bone in wings. Noah, the general manager, told me he already wasted 20 tenders, which cost him “a lot of money” and will not replace the wrong order. Now I ordered 20 bone in wings, again, and have to wait, again, and had to pay, again. Thank you Noah, for not helping and making me pay again. ( I even brought back the 20 tenders!!! )
This Zaxbys is absolutely incredible. We did drive-thru, and they got our order perfect and handed it to us immediately!
Food: 5
Service: 5
Drive thru and ordered the Asian Zaxation Salad. Quick, fast and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sliders, Chicken Fingerz
I’m doing just one star because you guys need to have a communication sign saying the you guys close the lobby earlier as well is the delay on your food we come here to have a relax time to eat not to have a bad day also I waited for almost 10 mint in the drive through just to make my Oder to tell me the nothing is
Atmosphere: 1
Service: 1
Grat food and
Atmosphere: 4
Food: 4
Service: 4
Love the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingerz
Closed early so I did not get my dinner. Not just a minute or two early but 15 minutes or more. I ate Nextdoor at Applebees. ?
Restaurantji Recommends
Went to the drive through and was told through the drive through speaker that they were only accepting orders via door dash or uber eats. So we had to leave and go to Wendy’s. WHY!!?? Why even have a drive through? Why?! We are there, with money, at the drive through and you won’t take our order and give us food? We have to go home and order it delivery and pay an additional fee?! STUPID! Never going here again!
Atmosphere: 1
Food: 1
Service: 1
Not a fan. My friends built this place up to be great and I found it to be middle-of-the-road. Unless I'm starving and this is the only place open I'm probably not eating here
Atmosphere: 4
Food: 2
Service: 4
Very good chicken place. Had a nice chicken sandwich and fries. I'd say it gives 'Fila a run for it's
Atmosphere: 4
Food: 4
Service: 4
Amazing place to get food always
Atmosphere: 5
Food: 5
Service: 5
We have never been to a Zaxby's before. We had seen locations before, but honestly didn't know anything about them. We recently found out that they were about chicken. We like to try different places that we have never been before. So we decided to try this Zaxby's for lunch.I was impressed with a lot about this Zaxby's. When we first walked in, it appeared clean, from what I had seen. There was an issue with the soft drink machine that had a huge pile of ice. When you pressed the the ice bar, it dumped a lot of ice. Way too much ice with one push. As such, the machine was full of ice where you want to fill your cup with ice and drink. Not just a full cup of ice and then some. I'm sure this was just a glitch and was probably rectified already.Zaxby's has a small menu on the wall behind the counter. We found it quite hard to read. We also didn't have a clear understanding of what they were saying on the menu either. Then the third issue: We both had a difficult time understanding the women behind the counter. She spoke very softly, along with trying to understand the menu, made our ordering fairly difficult. That in itself led to us getting something different than we wanted and thought we were ordering.Ok, that's the somewhat negatives. The positives: Zaxby's does chicken. That's it. But they do it very good. They do not seem to play around with burgers or hot dogs and what ever else. They just concentrate on what they do good, chicken. Our lunch was quite good. The fries could be crispier and could use some or more seasoning. But the chicken, fries and toast, that I ordered was better than I had expected. The chicken fingers were very good.The wife ordered something that turned out to be different than she thought. But we didn't say anything. Her sandwich was good, according to her. She didn't like the pickle on the sandwich, while at the same wondered why there wasn't some other greens or such on the sandwich. I guess that's where personal taste comes into play. Personally, I don't care for any greens or such on a chicken sandwich. Again, personal preference.The dining area had a nice mix of tables and booths. But more importantly, was roomy and not crowded like a lot of these types of restaurants. So navigating the dining room to a seat, didn't have you brushing up against people, or running a maze to get to your seat.When they didn't have folks ordering lunch, at least one employee was in the dining room wiping down tables and such. And the whole place did appear quite clean. We both went to the restrooms to wash our hands after the chicken. And we both noticed that the restrooms appeared clean as well. So other than the ice situation and a hard to see and clearly understand menu. This Zaxby's was kept nice. Well done to the employees who make this happen.Again, I will say that I was impressed with this Zaxby's. I'm sure not every Zaxby's franchise will be up to these standards. But this Zaxby's was a nice clean place with very good chicken. Other than a couple of minor issues, they surprised us. And it's funny how we put off finding out what they were about or trying them for quite a while. They were a nice surprise. Well done.I just hope the next Zaby''s we will definitely visit will be this good.
Atmosphere: 4
Food: 5
Service: 3