Jan. 27, 2024, I visited the Ccper City Pollo Tropical, where I placed a dine in order for three meals, two of which were the same. There was no utensil except for spoons, so I informed the cashier, and he responded that they didn't have any more. I responded. " Do you expect us to eat with spoons like infants?" He just continued taking another customers order, the another staffer located a box of the knives and forks beside the drive-through window. We lated reviewed our receipt and notice a over charge of $2.00 for one of the two exact meals. So I brought it to the attention of the same cashier, and he said one was dark meat and the other was white meat. But on the plate before me were the exact same chicken part on both plates. He said he didn't know, so I decided I wasn't getting any rational explanation for the $2.00 difference from him and left the store. On the way home, I called the guest service number on the receipt, and he suggested I return to the location of my purchase to resolve the issue. I told the guest services representative that I would not be returning because I would be burning more gas for a $2.00 refund. So he said he would take my information and have a manager return my call, and I am still waiting.
Recommended dishes: Pollo, Black Beans
Marlo Thomas
The only thing I didn't like, I was given sloppy tomatoes. Food is good and filling
Atmosphere: 5
Food: 5
Service: 5
Casey W
The only thing I didn't like, I was given sloppy tomatoes. Food is good and
Atmosphere: 5
Food: 5
Service: 5
Jon Tarbous
Couldnt have been worse. Undercooked rice, undercooked meat, no beans just bean juice, old onions. Avoid.
Atmosphere: 3
Food: 1
Service: 2
Marlyn Carrodeguas
It was ok service needs
Atmosphere: 1
Food: 1
Service: 1
rickia l.
The hispanics they have here now is rude asf. I use to enjoy coming here but i wont be back.
Samay Alvarez
Super clean, excellent customer service, food was great. Way better than the pollo in Kendall area usually dirty and load.
Jay L.
food is not good here anymore and staff needs customer service training. both the drive through and counter services are really lacking in quality
Ilianett J.
Terrible, I ordered a Tropi chop. The rice tasted so bad. I got a sample of chicken mind you the Tropi chop it's self looked like a sample. I was stilll hungry after words I felt like going to another Pollo to get another troppichop. I eat at Pollo 5 days a week, different locations. I've never had this experience. Terrible, the workers let's not even get started I was so nice to them and they wouldn't even talk to you back, it's highschool kids that are on their phones in front of you.
Dave Smith
Seems like the prices are gone up. I noticed the price for most drinks are over $3 now . Also there is no sauce bar anymore . Decided it was not a good deal and left to go someone else .
Place is really slow they to took 25 min just to serve 1/2 chicken with rice and bean I was waiting another 15 min in front the cashier for somebody take my order this place is probably underpaid this people bc they work slow as F I wish I could give no stars to this place is the same situation with other pollo tropical this place sucks
Salvador Solis
The always forget items on the order or give you incomplete the food. Pretty bad service.
Atmosphere: 1
Food: 1
Service: 1
MARIA ELENA GARDNER
Today I ordered takeout. Was charged $2.99 for the sauce. In addition they neglected to put in the chicken sandwich that I ordered for my mother and my aunt who are elderly and I traveled all the way to West Miami and when I got there, I realize that their lunch was not complete. Then when I called to chat to see why I was charging why this food wasn’t added I was disconnected then I called the store and said that nobody was about available to help me on a recorded line and was disconnected so you tell me what kind of service is this . Seriously if you’re gonna charge for sauce and you need to tell the customer you’re charging for sauce I never seen anything like this in my life for sauce is $2.99. What is your limit on sauce why wasn’t the order complete this was order number 217. Thanks, but I won’t be eating here anymore . Can’t get it right
Atmosphere: 1
Food: 1
Service: 1
Tammie Richie
We have tried this place several times in hopes that our meal will be good. Unfortunately, the last few times has been beyond disappointing. We always order the Cuban sandwich. The one we had tonight was terrible. One stran of pork, no pickles, bread so dry and hard it crumbled. Then we noticed the build up in the frozen drink machine. We will NOT return.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Cuban Sandwich
Teri Sierra
Food was awful, whoever makes the white rice at this restaurant does not know how to measure water. Mojo should be available at a restaurant know for tropical food. However it never is. I for one will never order from this particular location again.
Jan. 27, 2024, I visited the Ccper City Pollo Tropical, where I placed a dine in order for three meals, two of which were the same. There was no utensil except for spoons, so I informed the cashier, and he responded that they didn't have any more. I responded. " Do you expect us to eat with spoons like infants?" He just continued taking another customers order, the another staffer located a box of the knives and forks beside the drive-through window. We lated reviewed our receipt and notice a over charge of $2.00 for one of the two exact meals. So I brought it to the attention of the same cashier, and he said one was dark meat and the other was white meat. But on the plate before me were the exact same chicken part on both plates. He said he didn't know, so I decided I wasn't getting any rational explanation for the $2.00 difference from him and left the store. On the way home, I called the guest service number on the receipt, and he suggested I return to the location of my purchase to resolve the issue. I told the guest services representative that I would not be returning because I would be burning more gas for a $2.00 refund. So he said he would take my information and have a manager return my call, and I am still waiting.
Recommended dishes: Pollo, Black Beans
The only thing I didn't like, I was given sloppy tomatoes. Food is good and filling
Atmosphere: 5
Food: 5
Service: 5
The only thing I didn't like, I was given sloppy tomatoes. Food is good and
Atmosphere: 5
Food: 5
Service: 5
Couldnt have been worse. Undercooked rice, undercooked meat, no beans just bean juice, old onions. Avoid.
Atmosphere: 3
Food: 1
Service: 2
It was ok service needs
Atmosphere: 1
Food: 1
Service: 1
The hispanics they have here now is rude asf. I use to enjoy coming here but i wont be back.
Super clean, excellent customer service, food was great. Way better than the pollo in Kendall area usually dirty and load.
food is not good here anymore and staff needs customer service training. both the drive through and counter services are really lacking in quality
Terrible, I ordered a Tropi chop. The rice tasted so bad. I got a sample of chicken mind you the Tropi chop it's self looked like a sample. I was stilll hungry after words I felt like going to another Pollo to get another troppichop. I eat at Pollo 5 days a week, different locations. I've never had this experience. Terrible, the workers let's not even get started I was so nice to them and they wouldn't even talk to you back, it's highschool kids that are on their phones in front of you.
Seems like the prices are gone up. I noticed the price for most drinks are over $3 now . Also there is no sauce bar anymore . Decided it was not a good deal and left to go someone else .
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Place is really slow they to took 25 min just to serve 1/2 chicken with rice and bean I was waiting another 15 min in front the cashier for somebody take my order this place is probably underpaid this people bc they work slow as F I wish I could give no stars to this place is the same situation with other pollo tropical this place sucks
The always forget items on the order or give you incomplete the food. Pretty bad service.
Atmosphere: 1
Food: 1
Service: 1
Today I ordered takeout. Was charged $2.99 for the sauce. In addition they neglected to put in the chicken sandwich that I ordered for my mother and my aunt who are elderly and I traveled all the way to West Miami and when I got there, I realize that their lunch was not complete. Then when I called to chat to see why I was charging why this food wasn’t added I was disconnected then I called the store and said that nobody was about available to help me on a recorded line and was disconnected so you tell me what kind of service is this . Seriously if you’re gonna charge for sauce and you need to tell the customer you’re charging for sauce I never seen anything like this in my life for sauce is $2.99. What is your limit on sauce why wasn’t the order complete this was order number 217. Thanks, but I won’t be eating here anymore . Can’t get it right
Atmosphere: 1
Food: 1
Service: 1
We have tried this place several times in hopes that our meal will be good. Unfortunately, the last few times has been beyond disappointing. We always order the Cuban sandwich. The one we had tonight was terrible. One stran of pork, no pickles, bread so dry and hard it crumbled. Then we noticed the build up in the frozen drink machine. We will NOT return.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Cuban Sandwich
Food was awful, whoever makes the white rice at this restaurant does not know how to measure water. Mojo should be available at a restaurant know for tropical food. However it never is. I for one will never order from this particular location again.
Atmosphere: 1
Food: 1
Service: 2