Missing items from order / rude service. it seems like if there's any issues with your order they like to make it your issue. The food was great, but sadly I did not receive items I paid for and was ignored when I asked about them.
it's been almost 2 months and I've yet to receive my refund. it's ridiculous the amount of times I've had to call/ go on the wingstop website. Your representatives seem nothing but confused every single time I call.. "you will receive the refund in 4-5 hours" "you should receive it in about 5 days" "Were not supposed to say how long"
Jason Owens
WingstopMy wife and I are regular fans of Wingstop, but our recent visit to thus specific location left us extremely disappointed. We have a preference for our wings to be fried hard, but unfortunately, what we received was far from satisfactory. Instead of the crispy texture we were accustomed to, the wings were mushy and undercooked.To make matters worse, the front desk representative's attitude was less than accommodating when we raised our concerns. They claimed that their stove only allowed for wings to be fried a certain way, despite us having ordered the same way numerous times before without issue. This lack of flexibility and customer service was disheartening.Overall, the quality of the food was subpar and borderline inedible. Despite the convenience of this location, we've opted to drive to the Ocee location instead, where we've consistently had better experiences. When Wingstop first arrived locally, we were excited, but this location has been a huge disappointment.We hope that improvements can be made to ensure that all Wingstop locations maintain the high standards that we have come to expect from the brand.
Atmosphere: 1
Food: 1
Service: 1
Krazyandhazy
Ordered 2 different times and both times I was missing part of my order
Atmosphere: 3
Food: 3
Service: 2
Trever Pecorella
Worst service ever, placed a order online, it said 20 minutes, I waiting over 1 hour for the food, then they lied and said the power went out when it never did, never ordering this location again
Anthony Rios
To slow took a long time to get the
Atmosphere: 4
Food: 4
Service: 1
Estefania Gutierrez
By far the worst franchise I been too fries were soggy af no seasoning the wings all cold soggy and flavorless and the sauces wasn’t even sticking to the wing everything was packed on top of each other crosscontaminating as well
Evie Dommel
Was clean the guy that was taking orders as well as bagging and checking orders was super nice and professional. There were three people working I ordered in house and watched as they made my wings and were handling the food. It was all amazing they were super busy on a late night on a Friday and my food still came out correct hot and fast!
Atmosphere: 5
Food: 5
Service: 5
J.P. Wagner
20/30 wings had NO SEASONING .. guess I should be thankful they're cooked. Cajun fries had NO SEASONING, not even salt. I see they've got a team of five now .. keystone cops show.
Ericka Glover
Have eaten here twice now. One delivered and the other pick up. Both times were pleasant. The food was ready in the time frame provided when placing the order. The flavors are fantastic and the young lady that was working the counter was very pleasant.
Aside from having to wait 20 minutes to pickup an order I'd placed 25 minutes prior, I got home and ate my food, which tasted fine. About a half an hour after eating it I started experiencing horrible stomach cramping and pain. I've eaten Wingstop and this flavour of sauce dozens of times before without incident, just not at this location. The pain was super intense and I don't typically have stomach issues like this, so I can only attribute it to the food. Not entirely sure I trust this location's food safety habits. And while waiting for someone to acknowledge me after walking in, none of the three employees that walked past me for fifteen minutes looked at me or talked to me to ask what I was waiting for even though I was waiting by the counter where food pickup happens. One employee finally came over and started taking care of everyone but that was only after four customers had been standing there awkwardly for fifteen minutes. I'd recommend just going to the other location. I've never had problems over there with the food or the employees.
Atmosphere: 3
Food: 1
Service: 1
SCOTT RAPP
First time at a Wingstop, and based on this experience, they may be my new go-to place for wings. They are running a 16.99 20 boneless wing special with cajun fries, with pick 4 flavors, we got atomic,honey hot,Buffalo,and Hawaiian and 2 sauces.It's a deal, all tasty, Be warned, the atomic is ?HOT!but good, got dips of cheese sauce and blue cheese. This was really terrific stuff. Also ordered a 10 pc cajun fried corn which was well worth the extra 5.69. Very Tasty! Job well done WingStop, we will be back!
Atmosphere: 5
Food: 5
Service: 5
Johnny De Jesus
Placed an online order at this location. Order estimate stated 28-33mins. I got there around the 35min mark. As soon as I come in and gave my name, was told by the cashier that the order was still being worked on. I patiently waited about 40mins... Come to find out my order HAD been ready, and sitting on the order rack for about 25-30 mins. No one called out order numbers, the cashier never checked the new ones that came in. So not only did I waste my time, but by the time I got home the food was completely cold; so I wasted my money as well. And problem is, this was the second time this has happened to me at this location. But it will definitely will be the last.
Atmosphere: 1
Food: 1
Service: 1
Miri Martinez
The disabled cash lady was so rude and disrespectful she refused to refill my drink after I payed $3.59 for which is crazy for a regular drink. She made a stand at the register as she used my phone to write a survey about her and had me write 3 positive sentences about her saying I could get a “free side” . The food was ok at most….
Missing items from order / rude service. it seems like if there's any issues with your order they like to make it your issue. The food was great, but sadly I did not receive items I paid for and was ignored when I asked about them. it's been almost 2 months and I've yet to receive my refund. it's ridiculous the amount of times I've had to call/ go on the wingstop website. Your representatives seem nothing but confused every single time I call.. "you will receive the refund in 4-5 hours" "you should receive it in about 5 days" "Were not supposed to say how long"
WingstopMy wife and I are regular fans of Wingstop, but our recent visit to thus specific location left us extremely disappointed. We have a preference for our wings to be fried hard, but unfortunately, what we received was far from satisfactory. Instead of the crispy texture we were accustomed to, the wings were mushy and undercooked.To make matters worse, the front desk representative's attitude was less than accommodating when we raised our concerns. They claimed that their stove only allowed for wings to be fried a certain way, despite us having ordered the same way numerous times before without issue. This lack of flexibility and customer service was disheartening.Overall, the quality of the food was subpar and borderline inedible. Despite the convenience of this location, we've opted to drive to the Ocee location instead, where we've consistently had better experiences. When Wingstop first arrived locally, we were excited, but this location has been a huge disappointment.We hope that improvements can be made to ensure that all Wingstop locations maintain the high standards that we have come to expect from the brand.
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 different times and both times I was missing part of my order
Atmosphere: 3
Food: 3
Service: 2
Worst service ever, placed a order online, it said 20 minutes, I waiting over 1 hour for the food, then they lied and said the power went out when it never did, never ordering this location again
To slow took a long time to get the
Atmosphere: 4
Food: 4
Service: 1
By far the worst franchise I been too fries were soggy af no seasoning the wings all cold soggy and flavorless and the sauces wasn’t even sticking to the wing everything was packed on top of each other crosscontaminating as well
Was clean the guy that was taking orders as well as bagging and checking orders was super nice and professional. There were three people working I ordered in house and watched as they made my wings and were handling the food. It was all amazing they were super busy on a late night on a Friday and my food still came out correct hot and fast!
Atmosphere: 5
Food: 5
Service: 5
20/30 wings had NO SEASONING .. guess I should be thankful they're cooked. Cajun fries had NO SEASONING, not even salt. I see they've got a team of five now .. keystone cops show.
Have eaten here twice now. One delivered and the other pick up. Both times were pleasant. The food was ready in the time frame provided when placing the order. The flavors are fantastic and the young lady that was working the counter was very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Great chicken
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
All flats!!
Atmosphere: 5
Food: 5
Service: 5
Aside from having to wait 20 minutes to pickup an order I'd placed 25 minutes prior, I got home and ate my food, which tasted fine. About a half an hour after eating it I started experiencing horrible stomach cramping and pain. I've eaten Wingstop and this flavour of sauce dozens of times before without incident, just not at this location. The pain was super intense and I don't typically have stomach issues like this, so I can only attribute it to the food. Not entirely sure I trust this location's food safety habits. And while waiting for someone to acknowledge me after walking in, none of the three employees that walked past me for fifteen minutes looked at me or talked to me to ask what I was waiting for even though I was waiting by the counter where food pickup happens. One employee finally came over and started taking care of everyone but that was only after four customers had been standing there awkwardly for fifteen minutes. I'd recommend just going to the other location. I've never had problems over there with the food or the employees.
Atmosphere: 3
Food: 1
Service: 1
First time at a Wingstop, and based on this experience, they may be my new go-to place for wings. They are running a 16.99 20 boneless wing special with cajun fries, with pick 4 flavors, we got atomic,honey hot,Buffalo,and Hawaiian and 2 sauces.It's a deal, all tasty, Be warned, the atomic is ?HOT!but good, got dips of cheese sauce and blue cheese. This was really terrific stuff. Also ordered a 10 pc cajun fried corn which was well worth the extra 5.69. Very Tasty! Job well done WingStop, we will be back!
Atmosphere: 5
Food: 5
Service: 5
Placed an online order at this location. Order estimate stated 28-33mins. I got there around the 35min mark. As soon as I come in and gave my name, was told by the cashier that the order was still being worked on. I patiently waited about 40mins... Come to find out my order HAD been ready, and sitting on the order rack for about 25-30 mins. No one called out order numbers, the cashier never checked the new ones that came in. So not only did I waste my time, but by the time I got home the food was completely cold; so I wasted my money as well. And problem is, this was the second time this has happened to me at this location. But it will definitely will be the last.
Atmosphere: 1
Food: 1
Service: 1
The disabled cash lady was so rude and disrespectful she refused to refill my drink after I payed $3.59 for which is crazy for a regular drink. She made a stand at the register as she used my phone to write a survey about her and had me write 3 positive sentences about her saying I could get a “free side” . The food was ok at most….
Atmosphere: 1
Food: 2
Service: 1