Okay im prefacing this with saying that pizza hut is my GO TO pizza. IDK why but the thin crust is just spectacular. Went on spring break vacation to destin and this has got to be the worst customer service i've experienced in a while. Im not easily bothered, but it mainly boils down to their "drive thru". I ordered twice with them. First time i pulled into the drive thru it took someone 5 minutes to come ask my name and tell me they had to remake my pizzas because they werent cooked through, perfectly okay. I ordered again the next day and i sat at the window for a total of almost 20 minutes. They have one of those devices that makes a noise when you drive over it(you can hear it from outside). I reversed and drove back over it 3 times before parking and going inside, only to see a long line and waiting 8-10 minutes for ANYONE to come to the front to help any customers. My review was lower than it currently is, but im throwing in the benifit of the doubt that they were short staffed both days and/or just busy being spring break in a vacation city. But even with that someone couldve at least come to the window/counter and apologized for the wait, even if they had to go right back to helping in the back.
Atmosphere: 3
Food: 4
Service: 3
Edward
While the other reviews are quite negative, my experience was great here. Got pickup on the first night arriving in Destin for vacation. Got a large pepperoni and large cheese with honey bbq chicken tenders. Everything was hot and made correctly. Pizza Hut is by far the best of the pizza chain restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Allan Mason
Not a very nice place to sit and eat. We took it to go but they messed up the order.
Just one staff to take order, prepare and serve.. waited for quite a bit.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breadsticks, Cheese Pizza
1jimf
Ordered a medium thin crust, sausage, marinara sauce, cheese pizza. Very, very dry due to essentially no sauce! Couldn't see any cheese either. Worst pizza we've had in years!
Deanna Sholler
The Destin FL location is consistently fast, accurate, and tastes great. Definitely
This I'd the worse pizza hut I have had pizza from. . I didn't get hardly any sauce and my double toppings were not even a single typing. Pizza was hot that is the reason for a 3 star.
There was one guy doing all the work while we were there. He had hearing aids in, didn't get his name. He took our order, made our food, & brought it out. He had around 3-5 other orders while we were there. He stayed calm and was very polite. Food was excellent!!
Based on employees which worked last night. Y'all treated us better than the fanrestaurants in Destin.
Keva Doman
The food took forever because they were overwhelmed with orders and I only saw 3 employees in the building. They ran out of dough but hey it happens. They handled it very well. They were very friendly and apologetic. But I understand because they have 1 manager in here and 2 other employees one working the counter and the other cooking.
Rick Fogel
Just ordered delivery, pizza was good and hot and the service was fairly fast. The only issue is that they don’t have their own drivers and contract through door dash (complete rip off and garbage company), but I didn’t know door dash was the delivery service until after I paid. The door dash driver dropped the pizza off at the wrong house, but I found it. Trash.
Mike Will
I should have read the reviews first. They are accurate! TLDR: 1hr+ wait after order was supposed to be ready and really bad service.I waited 30 min extra from when my pizza was supposed to be ready until they finally told me that he had burned my order and that they were in the oven and he ran to the back. It looked like it was pretty much one guy running around under staffed. After waiting about 20 more minutes I asked for a refund from who I assume was a delivery driver and he told me he needed a manager. The orignal employee who told me my order was burned finally came out with two pizzas and I told him I needed the manager to get a refund. He then informed me he was the manager and could not give me a refund and give me the pizza. He's the manager and it's his shop so I took my refund and left the pizzas. I'm shocked at how poorly this place was being run during my hour and some odd minutes of waiting there. I'd suggest going anywhere else to get you pizza. Hopefully this location can better at managing tempo but seeing as how there are serveral reviews stating similiar experiences i'm not holding my breath, best of luck.
Had no drinks availablelooked ran down
Atmosphere: 1
Okay im prefacing this with saying that pizza hut is my GO TO pizza. IDK why but the thin crust is just spectacular. Went on spring break vacation to destin and this has got to be the worst customer service i've experienced in a while. Im not easily bothered, but it mainly boils down to their "drive thru". I ordered twice with them. First time i pulled into the drive thru it took someone 5 minutes to come ask my name and tell me they had to remake my pizzas because they werent cooked through, perfectly okay. I ordered again the next day and i sat at the window for a total of almost 20 minutes. They have one of those devices that makes a noise when you drive over it(you can hear it from outside). I reversed and drove back over it 3 times before parking and going inside, only to see a long line and waiting 8-10 minutes for ANYONE to come to the front to help any customers. My review was lower than it currently is, but im throwing in the benifit of the doubt that they were short staffed both days and/or just busy being spring break in a vacation city. But even with that someone couldve at least come to the window/counter and apologized for the wait, even if they had to go right back to helping in the back.
Atmosphere: 3
Food: 4
Service: 3
While the other reviews are quite negative, my experience was great here. Got pickup on the first night arriving in Destin for vacation. Got a large pepperoni and large cheese with honey bbq chicken tenders. Everything was hot and made correctly. Pizza Hut is by far the best of the pizza chain restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Not a very nice place to sit and eat. We took it to go but they messed up the order.
Atmosphere: 2
Food: 2
Service: 2
Best pizza in texas!!!! Love
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Marinara, Breadsticks, Cheese Pizza, Garlic Bread
They open at 11am not 10
Just one staff to take order, prepare and serve.. waited for quite a bit.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breadsticks, Cheese Pizza
Ordered a medium thin crust, sausage, marinara sauce, cheese pizza. Very, very dry due to essentially no sauce! Couldn't see any cheese either. Worst pizza we've had in years!
The Destin FL location is consistently fast, accurate, and tastes great. Definitely
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven-Baked Cheesy Alfredo Pasta, Breadsticks, Breaded Boneless Wings, Cheese Pizza
This I'd the worse pizza hut I have had pizza from. . I didn't get hardly any sauce and my double toppings were not even a single typing. Pizza was hot that is the reason for a 3 star.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
There was one guy doing all the work while we were there. He had hearing aids in, didn't get his name. He took our order, made our food, & brought it out. He had around 3-5 other orders while we were there. He stayed calm and was very polite. Food was excellent!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breaded Boneless Wings, Pepperoni Pizza, Cheese Sticks
Based on employees which worked last night. Y'all treated us better than the fanrestaurants in Destin.
The food took forever because they were overwhelmed with orders and I only saw 3 employees in the building. They ran out of dough but hey it happens. They handled it very well. They were very friendly and apologetic. But I understand because they have 1 manager in here and 2 other employees one working the counter and the other cooking.
Just ordered delivery, pizza was good and hot and the service was fairly fast. The only issue is that they don’t have their own drivers and contract through door dash (complete rip off and garbage company), but I didn’t know door dash was the delivery service until after I paid. The door dash driver dropped the pizza off at the wrong house, but I found it. Trash.
I should have read the reviews first. They are accurate! TLDR: 1hr+ wait after order was supposed to be ready and really bad service.I waited 30 min extra from when my pizza was supposed to be ready until they finally told me that he had burned my order and that they were in the oven and he ran to the back. It looked like it was pretty much one guy running around under staffed. After waiting about 20 more minutes I asked for a refund from who I assume was a delivery driver and he told me he needed a manager. The orignal employee who told me my order was burned finally came out with two pizzas and I told him I needed the manager to get a refund. He then informed me he was the manager and could not give me a refund and give me the pizza. He's the manager and it's his shop so I took my refund and left the pizzas. I'm shocked at how poorly this place was being run during my hour and some odd minutes of waiting there. I'd suggest going anywhere else to get you pizza. Hopefully this location can better at managing tempo but seeing as how there are serveral reviews stating similiar experiences i'm not holding my breath, best of luck.