This is my second time having this issue at this subway with, who I believe is a manager. She is a white, short, thick girl with glasses and short hair, with a forearm tattoo. The first time I went here and got food, when she saw my order she stated to me “No wonder you’re a skinny little thing”, as no one should make comments on someone’s body. Especially as I have been recovering from not eating properly for years. I ignored that comment and continued to be nice. As I worked in food service for years.Tonight, I went there to order my partner’s food. I stated what type of sandwich it was, when she asked me the first time. After she had the bread prepared she asked what I wanted on it, as I was telling her the type of cheese, she cut me off and spoke in a higher leveled tone, while raising her hands up and down “NO, what kind of sandwich is this?!?” …. as I told her a second time. She continued to be short and nasty with me until the man took over the sandwich. I became short and quick for the rest of my order. I also caught her staring at me while I was finishing and moved from her view. This is the second time she has been rude or nasty to me while I maintained my composure. I am a 24, person of color, queer and have serve ADHD and anxiety, I was reading the order from my phone. I worked in food service as a manger for 4 years, this isn’t anyway to speak to people when, YOU make a mistake of not hearing a customer. I watched her treat the older person of color behind me 10 times better with a nicer tone of voice. So I want to know what the issue was when I was nice everytime from the jump. I do not feel comfortable coming back to this store. My sibling worked at subway for 4 years and I always watched them handle everything with grace, kindness and making those comfortable when ordering. This lady needs to be retrained or fix her attitude.
Mistie
Ice cold steak subI ordered online. We put in the comments box. Please toast extra for both subs. Neither sub has been toasted. The inside of the bread has absolutely no toast marks on my steak sub. The steak meat is cold. The cheese is not melted . I called to let them know. The person made the excuse that they have fifteen minutes to make the sub for the customers arrival. This isn't a reason for the steak to be as cold as it is in the well on the sandwich line. Also I have worked for subway and I know the top of the bread is a little crisp when it t comes out of the oven and toasting it makes it more crisp. The top of the bread isn't toasted either. Horrible experience today. Who eats cold steak sandwiches? If you like it order online at this subway. Edit I also asked for onion salt pepper Parmesan cheese in my sub the only topping on my sub is the banana peppers see photo you can see the bread isn't toasted and there's no toppings except the cheese amd banana peppers a few onions
Atmosphere: 5
Food: 1
Service: 1
j b
Sydney and the rest of the crew are amazing. They are professional, friendly and always make my sub perfect. I say this is the best subway in the area!! Thank
Atmosphere: 5
Food: 5
Service: 5
Jamie Grisso
I have ate at Subway for many years not just down here but up north as well never any complaints about the food or service it's always fresh and the employees are very friendly and respectful ☺️Kid-friendliness: Always every time that I have been there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo
David Long
Just love this location. The staff is always so nice and friendly and it's a joy to go to this location. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Charles T
Food ordered on the subway app to be delivered. Never arrived. DoorDash says it subways issue, Subway says it’s DoorDash issue. Nobody at this location seems to know how to properly deal with the situation, including the lack of professionalism, displayed over the phone by the assistant manager, who presents overbearing. Last time I do business with this location should’ve learned my lesson six years ago when I quit using them figured staff would’ve changed but their policies haven’t.
Service: 1
Leeann Lemon
Rachel was amazing! She was so friendly and made the best subs we’ve probably ever had! I’m a regular here and love this place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Richelle Kuhlmann
Love the atmosphere. They are very welcoming and courteous.
Food: 5
Service: 5
jose uribe
Great and fast customer service by employee with a nice attitude.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Beverage, Roast Beef, Buffalo Chicken
Holly Watson
Horrible. Ordered delivery and not a single item was correct. Never will I order from or go to this Subway store again! They deserve zero
This subways is always out of meats. Super slow and always has a long line.
Michael Adams
The store is a joke I felt like I was being punked like cameramen were about to pop out. Even the other customers that were observing thought it was crazy. They said they weren't supposed to give me more than four slices of black olive topping lol. The manager very rude! I asked for phone number to call someone above her, she walked into the back and hid from me. I finally got them to bring her back out she then told me they would not do any good to call someone about her. I said I wanted the number anyway she then said there is no number she doesn't have a number. I said so now you're gonna lie to me? She then threatened to call the cops on me. Also the bathroom had no paper towels
Atmosphere: 1
Food: 1
Service: 1
Lilly Grace
Just do yourself a favor and go out of your way to order from a differnt subway. I'm not sure I've gone here a single time and not had a scrap experience. Went here the other day, ordered online and tried to pickup, half an hour wait. Finally got it out to me and was completely wrong dispite being written down. They redid it and handed me a completely flattened loaf that wasn't even the right bread. ?
Grace
Was there at your Eustis branch (469 Plaza Drive) with a friend this afternoon to get a sandwich each, and there was only one person in the queue in front of us then. When came our turn, I said I wanted to buy the $25 gift card and was told to go to the next register ahead, which I did. However, my friend who was directly behind me ordered her sandwich whilst I paid for the gift card. The cashier seemed to have trouble issuing the free sandwich card which came with the $25 gift card deal, and by that time, there was a long line of at least 5 people queuing for their sandwiches. After we sorted my gift card deal, I was told I had to go behind the queue again (my friend and I had already queued when we first came into the store). The staff there were rude and just told me that I had to queue again behind these people. I hope you will send these staff for training in the way they should treat their customers. They were not professional or courteous at all. I had no choice as my friend had already sat down to have her sandwich and I didn’t want to keep the people in the queue waiting, so I had to queue again. I had to tell my friend to go ahead and eat her sandwich first. My friend said they were very rude too, and we will not be returning to that store again. I have always had very good experience with all the Subway in North Carolina and your branch at the Woodlands Centre store in Eustis as well. However, this is the worst Subway I have ever been to. Bad employees…..unfortunately…..
Ari Grey and Peeps
I ordered a cold cut combo and got really sick afterwards, so I called the store to let them know so they could hopefully take care of it if something was crosscontaminated and the person on the phone didn't seem to care. Never eating here again.
This is my second time having this issue at this subway with, who I believe is a manager. She is a white, short, thick girl with glasses and short hair, with a forearm tattoo. The first time I went here and got food, when she saw my order she stated to me “No wonder you’re a skinny little thing”, as no one should make comments on someone’s body. Especially as I have been recovering from not eating properly for years. I ignored that comment and continued to be nice. As I worked in food service for years.Tonight, I went there to order my partner’s food. I stated what type of sandwich it was, when she asked me the first time. After she had the bread prepared she asked what I wanted on it, as I was telling her the type of cheese, she cut me off and spoke in a higher leveled tone, while raising her hands up and down “NO, what kind of sandwich is this?!?” …. as I told her a second time. She continued to be short and nasty with me until the man took over the sandwich. I became short and quick for the rest of my order. I also caught her staring at me while I was finishing and moved from her view. This is the second time she has been rude or nasty to me while I maintained my composure. I am a 24, person of color, queer and have serve ADHD and anxiety, I was reading the order from my phone. I worked in food service as a manger for 4 years, this isn’t anyway to speak to people when, YOU make a mistake of not hearing a customer. I watched her treat the older person of color behind me 10 times better with a nicer tone of voice. So I want to know what the issue was when I was nice everytime from the jump. I do not feel comfortable coming back to this store. My sibling worked at subway for 4 years and I always watched them handle everything with grace, kindness and making those comfortable when ordering. This lady needs to be retrained or fix her attitude.
Ice cold steak subI ordered online. We put in the comments box. Please toast extra for both subs. Neither sub has been toasted. The inside of the bread has absolutely no toast marks on my steak sub. The steak meat is cold. The cheese is not melted . I called to let them know. The person made the excuse that they have fifteen minutes to make the sub for the customers arrival. This isn't a reason for the steak to be as cold as it is in the well on the sandwich line. Also I have worked for subway and I know the top of the bread is a little crisp when it t comes out of the oven and toasting it makes it more crisp. The top of the bread isn't toasted either. Horrible experience today. Who eats cold steak sandwiches? If you like it order online at this subway. Edit I also asked for onion salt pepper Parmesan cheese in my sub the only topping on my sub is the banana peppers see photo you can see the bread isn't toasted and there's no toppings except the cheese amd banana peppers a few onions
Atmosphere: 5
Food: 1
Service: 1
Sydney and the rest of the crew are amazing. They are professional, friendly and always make my sub perfect. I say this is the best subway in the area!! Thank
Atmosphere: 5
Food: 5
Service: 5
I have ate at Subway for many years not just down here but up north as well never any complaints about the food or service it's always fresh and the employees are very friendly and respectful ☺️Kid-friendliness: Always every time that I have been there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo
Just love this location. The staff is always so nice and friendly and it's a joy to go to this location. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Food ordered on the subway app to be delivered. Never arrived. DoorDash says it subways issue, Subway says it’s DoorDash issue. Nobody at this location seems to know how to properly deal with the situation, including the lack of professionalism, displayed over the phone by the assistant manager, who presents overbearing. Last time I do business with this location should’ve learned my lesson six years ago when I quit using them figured staff would’ve changed but their policies haven’t.
Service: 1
Rachel was amazing! She was so friendly and made the best subs we’ve probably ever had! I’m a regular here and love this place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Love the atmosphere. They are very welcoming and courteous.
Food: 5
Service: 5
Great and fast customer service by employee with a nice attitude.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Beverage, Roast Beef, Buffalo Chicken
Horrible. Ordered delivery and not a single item was correct. Never will I order from or go to this Subway store again! They deserve zero
Food: 1
Service: 1
Restaurantji Recommends
This subways is always out of meats. Super slow and always has a long line.
The store is a joke I felt like I was being punked like cameramen were about to pop out. Even the other customers that were observing thought it was crazy. They said they weren't supposed to give me more than four slices of black olive topping lol. The manager very rude! I asked for phone number to call someone above her, she walked into the back and hid from me. I finally got them to bring her back out she then told me they would not do any good to call someone about her. I said I wanted the number anyway she then said there is no number she doesn't have a number. I said so now you're gonna lie to me? She then threatened to call the cops on me. Also the bathroom had no paper towels
Atmosphere: 1
Food: 1
Service: 1
Just do yourself a favor and go out of your way to order from a differnt subway. I'm not sure I've gone here a single time and not had a scrap experience. Went here the other day, ordered online and tried to pickup, half an hour wait. Finally got it out to me and was completely wrong dispite being written down. They redid it and handed me a completely flattened loaf that wasn't even the right bread. ?
Was there at your Eustis branch (469 Plaza Drive) with a friend this afternoon to get a sandwich each, and there was only one person in the queue in front of us then. When came our turn, I said I wanted to buy the $25 gift card and was told to go to the next register ahead, which I did. However, my friend who was directly behind me ordered her sandwich whilst I paid for the gift card. The cashier seemed to have trouble issuing the free sandwich card which came with the $25 gift card deal, and by that time, there was a long line of at least 5 people queuing for their sandwiches. After we sorted my gift card deal, I was told I had to go behind the queue again (my friend and I had already queued when we first came into the store). The staff there were rude and just told me that I had to queue again behind these people. I hope you will send these staff for training in the way they should treat their customers. They were not professional or courteous at all. I had no choice as my friend had already sat down to have her sandwich and I didn’t want to keep the people in the queue waiting, so I had to queue again. I had to tell my friend to go ahead and eat her sandwich first. My friend said they were very rude too, and we will not be returning to that store again. I have always had very good experience with all the Subway in North Carolina and your branch at the Woodlands Centre store in Eustis as well. However, this is the worst Subway I have ever been to. Bad employees…..unfortunately…..
I ordered a cold cut combo and got really sick afterwards, so I called the store to let them know so they could hopefully take care of it if something was crosscontaminated and the person on the phone didn't seem to care. Never eating here again.