Placed an order online and my card was charged right away with an immediate notification that my order was being prepared. 20 minutes later, received a notification that my order was nearly done. 30 minutes after that I received a notification that my order was on the way. 15 minutes after that I got a call from the store telling me that they are unable to deliver my order due to staff shortages. They offered me the option to cancel my order ( placed an hour ago) or pick it up myself for a discount. After being repeatedly put on hold, the General Manager who identified himself as “Sam” finally got on the phone and confirmed that my order had actually been ready and waiting for 30 minutes but they were too busy and just now had the opportunity to get in touch with me. my options were pick it up myself for a discount, wait anADDITIONAL 2 hours for delivery, or cancel the order for a refund.
Service: 1
John Weisbrot
If anyone is thinking of ordering from Papa John’s and using DoorDash forget about putting a tip before they deliver. Since sometimes they take close to an hour and they’re ice cold. I would simply put no tip, and if they show up on time, give them cash at the door.
Food: 4
Service: 1
Jordan Christian
Took 2 hours for my pizza to be delivered and then they forgot my sauces that I had to pay extra for. And don't trust the papa tracker.
Atmosphere: 1
Food: 1
Service: 1
Madison Kuziela
The manager hung up on me 3 times and our pizza said it was delivered and handed to us and it was not. They have terrible customer service. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Cheri Hall
Was delivered to my business. Always perfect.
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza, Stuffed Crust, Sausage Pepperoni 6 Cheese, Pepperoni Pizza
Brandon
Great service always. Staff are efficient and friendly.My pizzas are ALWAYS ready on time. We spent an hour+ waiting in the parking lot the other day for a pick up that we showed up to get. Never will go to any other place again!
Atmosphere: 5
Food: 5
Service: 5
Holger Götze (Sir Hawk)
Guy at the checkout is absolutely incompetent. 5 minutes to take an order and in the end it was wrong. Only one employee is working, everyone else is just standing around. Pizza but delicious.
Atmosphere: 1
Food: 4
Service: 2
Kenneth Shalley
Tried the new stuffed crust calzone/pizza.It was good but the main center of the crust was really thin which made it kind of soggy.
Atmosphere: 4
Food: 4
Service: 4
NyxiDreams
Never received order after calling 4 times.Employees clueless. Papa tracker inaccurate.Talked to three different people and was finally told they had to remake my order.2 hours later, Sent out a second driver who was rude as hell.No one explained to him the situation and he took it out on me after I told him that," I didn't receive my whole order and that I was told they had to make a new one. Your tip is also on that 1st order"Driver walks off in a huff.."Thanks for the tip"..Hey delivery dude, if you're reading this, here's a "tip" for ya...Get bent. I can see why you're delivering pizzas..Smh..Papa Johns on 17th Street..Do the world a favor and close down.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Create Your Own Pizza
Leia Bosco
Talk about customer service! ? My order arrived (while incredibly quick and hot) with a slight error. I’m not one to call in requests, but their crust is literally my favorite part and that was the hiccup here. ? The gentleman who answered was so kind, understanding and downplayed my embarrassment of even making the call, stating he’d rather I call so they can make it right. And right, they did. He apologized and immediately remade the pizza. Better yet, he delivered it himself personally! I’ve always loved Papa John’s but consider me a life long fan after that experience. Kindness (and a good crust!) can go really far! ?
been an hour and half deliver so far and the worst part is i keep being told it’s in its way i’m not sure why it’s difficult to deliver a pizza. i would have picked it up instead i was lied to and said food was on its way and now instead of eatting im over here writing a review !
Service: 1
Heim Music
Guy that works cashier on Monday nights sucks and has the brain/temper tantrum of a three year old toddler. Find better qualified people to work here. Customer service horrible.
Atmosphere: 1
Food: 1
Service: 1
Broc spurling
Soggiest pizza ever might as well make it lasagna it came fast but didn’t do it
Placed an order online and my card was charged right away with an immediate notification that my order was being prepared. 20 minutes later, received a notification that my order was nearly done. 30 minutes after that I received a notification that my order was on the way. 15 minutes after that I got a call from the store telling me that they are unable to deliver my order due to staff shortages. They offered me the option to cancel my order ( placed an hour ago) or pick it up myself for a discount. After being repeatedly put on hold, the General Manager who identified himself as “Sam” finally got on the phone and confirmed that my order had actually been ready and waiting for 30 minutes but they were too busy and just now had the opportunity to get in touch with me. my options were pick it up myself for a discount, wait anADDITIONAL 2 hours for delivery, or cancel the order for a refund.
Service: 1
If anyone is thinking of ordering from Papa John’s and using DoorDash forget about putting a tip before they deliver. Since sometimes they take close to an hour and they’re ice cold. I would simply put no tip, and if they show up on time, give them cash at the door.
Food: 4
Service: 1
Took 2 hours for my pizza to be delivered and then they forgot my sauces that I had to pay extra for. And don't trust the papa tracker.
Atmosphere: 1
Food: 1
Service: 1
The manager hung up on me 3 times and our pizza said it was delivered and handed to us and it was not. They have terrible customer service. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Was delivered to my business. Always perfect.
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza, Stuffed Crust, Sausage Pepperoni 6 Cheese, Pepperoni Pizza
Great service always. Staff are efficient and friendly.My pizzas are ALWAYS ready on time. We spent an hour+ waiting in the parking lot the other day for a pick up that we showed up to get. Never will go to any other place again!
Atmosphere: 5
Food: 5
Service: 5
Guy at the checkout is absolutely incompetent. 5 minutes to take an order and in the end it was wrong. Only one employee is working, everyone else is just standing around. Pizza but delicious.
Atmosphere: 1
Food: 4
Service: 2
Tried the new stuffed crust calzone/pizza.It was good but the main center of the crust was really thin which made it kind of soggy.
Atmosphere: 4
Food: 4
Service: 4
Never received order after calling 4 times.Employees clueless. Papa tracker inaccurate.Talked to three different people and was finally told they had to remake my order.2 hours later, Sent out a second driver who was rude as hell.No one explained to him the situation and he took it out on me after I told him that," I didn't receive my whole order and that I was told they had to make a new one. Your tip is also on that 1st order"Driver walks off in a huff.."Thanks for the tip"..Hey delivery dude, if you're reading this, here's a "tip" for ya...Get bent. I can see why you're delivering pizzas..Smh..Papa Johns on 17th Street..Do the world a favor and close down.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Create Your Own Pizza
Talk about customer service! ? My order arrived (while incredibly quick and hot) with a slight error. I’m not one to call in requests, but their crust is literally my favorite part and that was the hiccup here. ? The gentleman who answered was so kind, understanding and downplayed my embarrassment of even making the call, stating he’d rather I call so they can make it right. And right, they did. He apologized and immediately remade the pizza. Better yet, he delivered it himself personally! I’ve always loved Papa John’s but consider me a life long fan after that experience. Kindness (and a good crust!) can go really far! ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very delayed
Service: 1
Ordered a 14inch pizza got a 10 inch
Atmosphere: 1
Food: 1
Service: 1
been an hour and half deliver so far and the worst part is i keep being told it’s in its way i’m not sure why it’s difficult to deliver a pizza. i would have picked it up instead i was lied to and said food was on its way and now instead of eatting im over here writing a review !
Service: 1
Guy that works cashier on Monday nights sucks and has the brain/temper tantrum of a three year old toddler. Find better qualified people to work here. Customer service horrible.
Atmosphere: 1
Food: 1
Service: 1
Soggiest pizza ever might as well make it lasagna it came fast but didn’t do it
Atmosphere: 1
Food: 1
Service: 5