Buyer Beware:This Wendy’s has a practice of charging you for medium meals despite ordering a small. According to the cashiers, they are directed to do so from their manager Michelle. It’s fraud and I have written corporate regarding the fraud. If the problem is not resolved, I will explore all options available.
Atmosphere: 3
Food: 4
Service: 1
Michael A
I went to this Wendy's after being denied a mobile application offer at the location and Oakwood Plaza. I I ordered a Wendy's double and wanted to order a chocolate Frosty. However they told me that they all had orange Frosty's. I approached the window at the customer service associate named Omar, look at telling me I had pushed another button for it to work. I then asked for a manager. Omar slammed the window close and walked away. I had to get another associate to get the manager. The manager was very nice and was able to complete my purchase. In addition the manager advised that chocolate Frosty's are available that had to put the ingredients in the machine. I consider this very poor customer service on the part of OMAR. Avoid this Wendy's
Atmosphere: 2
Food: 5
Service: 2
Jim Spoolstra
Stopped here for dinner. Used special deal in app. Ordered from app, quick pickup for eating in. Friendly staff and quick service. The building was clean ?.
Listen, If I look at this menu and see a Biggi bag for $5...I am expecting that with tax...don't try to upcharge me a Dollar . Being a total of $6.30. Scammer I will report this to the Better Business and Comsumer
Atmosphere: 1
Food: 1
Service: 1
savedhousesllc
Drive through took forever to get through.
Service: 1
Nae Youvinn
Found this in my soda. (Purchased March 3rd 2024 at 10:02pm $12.20) Seems like a top that comes sealed to something, I don’t know. Need to be more careful. Very disgusting ? it’s bad enough the young gentleman at nighttime is rude, but this is highly unacceptable.
Atmosphere: 1
Food: 1
Shari
Most tables were dirty. Fries look like they were made in old grease or dropped twice.I've never seen them this brown and crunchy. I guess they cater to the hotel guests next door who probably won't be returning. I have received great service here before but today is a different story. They don't understand "fresh fries" today.
Atmosphere: 3
Food: 2
Service: 3
Edward Pino
I was trying to get a $2 Dave's Double from a Wendy's app offer for March Madness. I have never dealt with so much eye rolling, sucking teeth, and slamming of drive thru windows in my face from this rude service who did nothing to honor and fix this problem. After placing the order in drive thru, I pull up with my offer in the wallet and barcode ready as I have many times before at a Wendy's. My rewards balance was at 50 credits and after her scan, she mentioned that the sandwich was still $7.48 instead of $2.14 for the promo code because the register is not changing the amount. I am showing her the app and coupon and she mentions well the register isn't recognizing it. Ok I get it, so I politely ask for the manager to see if they usually override it and honor since customer is always right or satisfaction guaranteed at these places. Well, manager comes and scans in the code but mentions, the code can't be used now because it's been used. I tell her that it must've been from first scan we just made and now I see my balance has gone up to 120 credits meaning that I've made a purchase of $7 for that credit increase where they may have charged my mobile app digital wallet credit card on profile. She puts in some code and gets her first employee to come back at window and tells me $5.35...so manager solution may have misunderstood and just took $2 off instead of what the deal is for a Dave's Double for $2, not $2 off. I respectfully tell the drive thru attendant, no thank you, I'm not paying $5 for something that should be $2. She sucks her teeth and rolls her eyes for the 5th time during my time there. I figured it's just a waste of time and energy at this point so I say no thank you, its ok. She says "OH MY GOD!" and slams the window in my face. Very rude and disrespectful, doesn't honor or have trained their service properly on handling customers or handling app promo codes. Please refrain this crew as I will not be returning to this branch.
Service: 1
L.M. S
Staying at Fairfield. We wanted something quick and easy….this is the best Wendy’s I’ve ever been to! We walked over to pick up our order. When we got back to the hotel, we found our food hot and fresh, and most importantly, it was all correct! Not to mention a very clean environment and very nice ladies behind the counter.We questioned the 2 star rating at first, but decided to go for it, and I’m glad we did! This experience was definitely a 5 ⭐️ !Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Eric Weglinski
Local Wendy's perfect! Great experience! Thank you twice.
Buyer Beware:This Wendy’s has a practice of charging you for medium meals despite ordering a small. According to the cashiers, they are directed to do so from their manager Michelle. It’s fraud and I have written corporate regarding the fraud. If the problem is not resolved, I will explore all options available.
Atmosphere: 3
Food: 4
Service: 1
I went to this Wendy's after being denied a mobile application offer at the location and Oakwood Plaza. I I ordered a Wendy's double and wanted to order a chocolate Frosty. However they told me that they all had orange Frosty's. I approached the window at the customer service associate named Omar, look at telling me I had pushed another button for it to work. I then asked for a manager. Omar slammed the window close and walked away. I had to get another associate to get the manager. The manager was very nice and was able to complete my purchase. In addition the manager advised that chocolate Frosty's are available that had to put the ingredients in the machine. I consider this very poor customer service on the part of OMAR. Avoid this Wendy's
Atmosphere: 2
Food: 5
Service: 2
Stopped here for dinner. Used special deal in app. Ordered from app, quick pickup for eating in. Friendly staff and quick service. The building was clean ?.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Taco Salad, Hamburger, Baconator Fries, Chili, Fries
Listen, If I look at this menu and see a Biggi bag for $5...I am expecting that with tax...don't try to upcharge me a Dollar . Being a total of $6.30. Scammer I will report this to the Better Business and Comsumer
Atmosphere: 1
Food: 1
Service: 1
Drive through took forever to get through.
Service: 1
Found this in my soda. (Purchased March 3rd 2024 at 10:02pm $12.20) Seems like a top that comes sealed to something, I don’t know. Need to be more careful. Very disgusting ? it’s bad enough the young gentleman at nighttime is rude, but this is highly unacceptable.
Atmosphere: 1
Food: 1
Most tables were dirty. Fries look like they were made in old grease or dropped twice.I've never seen them this brown and crunchy. I guess they cater to the hotel guests next door who probably won't be returning. I have received great service here before but today is a different story. They don't understand "fresh fries" today.
Atmosphere: 3
Food: 2
Service: 3
I was trying to get a $2 Dave's Double from a Wendy's app offer for March Madness. I have never dealt with so much eye rolling, sucking teeth, and slamming of drive thru windows in my face from this rude service who did nothing to honor and fix this problem. After placing the order in drive thru, I pull up with my offer in the wallet and barcode ready as I have many times before at a Wendy's. My rewards balance was at 50 credits and after her scan, she mentioned that the sandwich was still $7.48 instead of $2.14 for the promo code because the register is not changing the amount. I am showing her the app and coupon and she mentions well the register isn't recognizing it. Ok I get it, so I politely ask for the manager to see if they usually override it and honor since customer is always right or satisfaction guaranteed at these places. Well, manager comes and scans in the code but mentions, the code can't be used now because it's been used. I tell her that it must've been from first scan we just made and now I see my balance has gone up to 120 credits meaning that I've made a purchase of $7 for that credit increase where they may have charged my mobile app digital wallet credit card on profile. She puts in some code and gets her first employee to come back at window and tells me $5.35...so manager solution may have misunderstood and just took $2 off instead of what the deal is for a Dave's Double for $2, not $2 off. I respectfully tell the drive thru attendant, no thank you, I'm not paying $5 for something that should be $2. She sucks her teeth and rolls her eyes for the 5th time during my time there. I figured it's just a waste of time and energy at this point so I say no thank you, its ok. She says "OH MY GOD!" and slams the window in my face. Very rude and disrespectful, doesn't honor or have trained their service properly on handling customers or handling app promo codes. Please refrain this crew as I will not be returning to this branch.
Service: 1
Staying at Fairfield. We wanted something quick and easy….this is the best Wendy’s I’ve ever been to! We walked over to pick up our order. When we got back to the hotel, we found our food hot and fresh, and most importantly, it was all correct! Not to mention a very clean environment and very nice ladies behind the counter.We questioned the 2 star rating at first, but decided to go for it, and I’m glad we did! This experience was definitely a 5 ⭐️ !Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Local Wendy's perfect! Great experience! Thank you twice.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very poor reception at the drive-thru. No hello, no goodbye, no thank you. Bad service.
Atmosphere: 1
Food: 3
Service: 1
Quick service and super food. They got the orders right and customer service was exemplary. The restaurant was neat and clean! We were very happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Sandwich
Horrible just plain horrible service. Food was horrible.
Food: 1
Service: 1
The ladies at the cash register are
Atmosphere: 4
Food: 5
Service: 5
One of the worst Wendy's . No sauce for my nuggets no spoon for my chili ordered coke got birch beer and my change in dimes ? never go here.
Atmosphere: 2
Food: 2
Service: 2