We have been ordering pizzas to carry out from Store #544 for probably 25+ years from their original location at 248 Eglin Parkway, FWB, FL. Our most frequent order is the family Special - Thin crust pepperoni & sausage plus thin crust The Works. In those many years, we have never gotten a bad pizza! They were reliably excellent! Until yesterday April 13, 2024 when my husband picked up our order from their new location at 98 Eglin Parkway! Our thin crust pepperoni & sausage pizza had an obviously burnt crust while our thin crust Works pizza was very badly UNDER cooked!! When you tried to pick up a slice of The Works, it sagged & flopped down limply! Whoever baked these 2 pizzas took their eye off the ball or off the timer! You could tell by looking at them that one was overcooked while the other was badly undercooked. So surprising after their perfect 25 year record!! New employee? New oven at new location? Dont know, but whoever was on supervisory duty failed to adequately supervise this person. Was it ready for pick up quickly? Yes, it was. But i care much more about getting a properly baked pizza than about the time! Im hoping to hear from the store manager about our very disappointing meal yesterday. Im not one to complain nor do i ever write negative reviews on restaurants’ websites! But this pizza was so badly cooked that i had to speak out! I probably should have called the store yesterday!Parking: The number of parking spaces at their new location at 98 Eglin Parkway in FWB, FL isnt the issue. But getting out of there at that location & heading back in the direction from which you came is an absolute nightmare! You essentially have to go around the block to safely head back home. Their previous location on Eglin Parkway could be challenging, depending on traffic & the nearby traffic light. But you had several good options. Not true at their new location! Plus it’s further away from our home. .
Food: 2
Service: 5
Recommended dishes: Double Chocolate Chip Brownie
Mahala freeman
The best takeout pizza!! Service is always prompt, my order is always accurate and yummy. The app runs well too making ordering a breeze. I know it's a chain but it is ran very well ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Adrianna Nguyen
When I do get Papa John’s, I always order to this location — mobile and carry-out with no issues. Today, I accidentally sent my order to Mary Esther, but didn’t realize the mistake until I came to pick up at this location. The young lady who worked the cashier was so sweet, quick and efficient to get me squared away. She told me to give her 10 minutes and my pizza was ready before that (and with dessert). I really do appreciate the efforts you and your team make to ensure the satisfaction of the customer. You guys are awesome, thank you!
Atmosphere: 4
Food: 5
Service: 5
Nicholas Coffey
My order was wrong, sauce was watery, and the dough is sopping on both pizzas. The best thing was the cheese sticks and I ordered the gluten free pizza and was very disappointed with the size. I’m a regular (since this location opened and before that the Mary Esther location for years) and I have never had an issue like this. I called the manager and they offered a one free pizza when both were watery and almost not editable. When I told the manager Dalton that the gluten free pizza was wrong I was assured that it is correct. I am very disappointed and am not sure if I should order from this location again due to the poor service. And for clarity I order the same thing and have for years. only one pizza was different and both were wrong and sopping. Not worth the nearly $50 I spent.
Atmosphere: 1
Food: 1
Service: 1
Jason Scherer
The manager was a huge help and saved me from being yelled at by my family. I had ordered pizzas but I had forgotten to order bread sticks unfortunately. When I went to get back in the car my family was quite upset that there weren't any bread sticks ? So I went back inside and explained to the manager what was going on, he put a rush on the bread sticks and saved the day ?
Atmosphere: 5
Food: 5
Service: 5
Rachael Shelton
Normally this place does a fine job, and I would give them a good review. However last night I waited an hour for a pizza when my approximate pick up time was 22 two minutes. I understood, they were busy. But this morning every one that ate the pizza has a food poisoning and it was the only thing we ate last night. Not worth it to be crapping my brains out and throwing up, won’t be going back, ever. Will be calling corporate or whoever I can to report this. It’s miserable.
Atmosphere: 1
Food: 1
Service: 1
Daniela Sledge
Their pizza ? is very good ?!
Atmosphere: 1
Food: 5
Service: 5
Highlander Therecanonlybeone
Got delivery and half the pizza was
Atmosphere: 5
Food: 1
Service: 5
Micheal Beck
Made a mistake ordering online with address order should have gone to another store they still went out of their area to get me the food
Atmosphere: 5
Food: 5
Service: 5
Warren Whittington
I’ve had the honor of eating a very delicious pizza from this establishment. I was helped by a lovely manager by the name of Jillian, Adam, and Matt they were able to select the pizza for me… And goodness it was delicious. I would highly recommend this place to all my friends. This particular store is a slice above the rest.
My food arrived 15 minutes late. It was cold. I ordered onions on it and they were almost non existent. Very little sauce and just plain not very good. Very disappointed. Won’t order from Papa John’s again.
Atmosphere: 3
Food: 3
Service: 2
Liza Brandenburg
Riddle me this … I place an order online at 11:32 - 11:50/12:01 was my estimated pick up time. I get here a little later , 12:08 I walk in there clearly closing up it’s a non looking busy end of the night and I all I wanted was the end of my evening to start too . So I go in the man tells me 7-8 mins I give them the benefit of the doubt because I’m already late and they aren’t busy . I go sit in my car in front of the door go back in at 12:19 and I said - I’m a little annoyed because it still shows making and I’ve been here over ten mins and I was late and the time I was given was awhile ago. He said your order has been ready since you walked out to wait ? I was like ok there’s been a delivery driver leave didn’t say a thing about my dying pizza they didn’t stick their heads out if the door give a thumbs up. So I’m just getting upset at this point the manager comes over and says do you want the pizza or not cause by now with all that talking it’s been even longer. Appalled , I said no I would like my birthday dinner and your bosses name she refuses to let me pay or get my dinner it’s 12:37 am at this point. Wow do better people and she said her boss would agree ? Thoughts , boss ?
Atmosphere: 1
Food: 1
Service: 1
Liza B.
Riddle me this ... I place an order online at 11:32 - 11:50/12:01 was my estimated pick up time. I get here a little later , 12:08 I walk in there clearly closing up it's a non looking busy end of the night and I all I wanted was the end of my evening to start too . So I go in the man tells me 7-8 mins I give them the benefit of the doubt because I'm already late and they aren't busy . I go sit in my car in front of the door go back in at 12:19 and I said - I'm a little annoyed because it still shows making and I've been here over ten mins and I was late and the time I was given was awhile ago. He said your order has been ready since you walked out to wait ? I was like ok there's been a delivery driver leave didn't say a thing about my dying pizza they didn't stick their heads out if the door give a thumbs up. So I'm just getting upset at this point the manager comes over and says do you want the pizza or not cause by now with all that talking it's been even longer. Appalled , I said no I would like my birthday dinner and your bosses name she refuses to let me pay or get my dinner it's 12:37 am at this point. Wow do better people and she said her boss would agree ? Thoughts , boss ? I seriously am so taken back because the interaction didn't escalate, or get inappropriate, I simply asked the man if my pizza was done one minute after you sent me outside? And I give the extra time and I wait until everyone is closed and the manager, is the one with the attitude? No sorry for the inconvenience or some lame whatever to act like she cared a bit , nope . And because I ask for your bosses name as I'm handing the man payment and then retaliated on by getting no dinner even though apparently it was dying in the window while I'm sitting outside per your request? I'm hangery now and I feel like someone as petty as that and young shouldn't be in any leadership position.
Nidia Castillo
Every time I’ve come to pick up a pizza there’s a wait, but it’s always great pizza and you can see staff working quickly and getting people out the door as fast as they can.
Atmosphere: 4
Food: 5
Service: 5
Taryn D.
You should strongly consider taking wings off your menu. I know not to expect too much, getting wings from Papa Johns, but wow, I didn't expect them to be THAT disgusting. Slimy. Undercooked. All around, absolutely terrible. Why even have it as a menu item if you aren't even going to put a little *try* into preparing them properly. Like, they weren't even edible. I was SUPER BUMMED I wasted my money just to throw them in the trash. Pizza was pretty okay though. But seriously. Those wings - filthy.
We have been ordering pizzas to carry out from Store #544 for probably 25+ years from their original location at 248 Eglin Parkway, FWB, FL. Our most frequent order is the family Special - Thin crust pepperoni & sausage plus thin crust The Works. In those many years, we have never gotten a bad pizza! They were reliably excellent! Until yesterday April 13, 2024 when my husband picked up our order from their new location at 98 Eglin Parkway! Our thin crust pepperoni & sausage pizza had an obviously burnt crust while our thin crust Works pizza was very badly UNDER cooked!! When you tried to pick up a slice of The Works, it sagged & flopped down limply! Whoever baked these 2 pizzas took their eye off the ball or off the timer! You could tell by looking at them that one was overcooked while the other was badly undercooked. So surprising after their perfect 25 year record!! New employee? New oven at new location? Dont know, but whoever was on supervisory duty failed to adequately supervise this person. Was it ready for pick up quickly? Yes, it was. But i care much more about getting a properly baked pizza than about the time! Im hoping to hear from the store manager about our very disappointing meal yesterday. Im not one to complain nor do i ever write negative reviews on restaurants’ websites! But this pizza was so badly cooked that i had to speak out! I probably should have called the store yesterday!Parking: The number of parking spaces at their new location at 98 Eglin Parkway in FWB, FL isnt the issue. But getting out of there at that location & heading back in the direction from which you came is an absolute nightmare! You essentially have to go around the block to safely head back home. Their previous location on Eglin Parkway could be challenging, depending on traffic & the nearby traffic light. But you had several good options. Not true at their new location! Plus it’s further away from our home. .
Food: 2
Service: 5
Recommended dishes: Double Chocolate Chip Brownie
The best takeout pizza!! Service is always prompt, my order is always accurate and yummy. The app runs well too making ordering a breeze. I know it's a chain but it is ran very well ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
When I do get Papa John’s, I always order to this location — mobile and carry-out with no issues. Today, I accidentally sent my order to Mary Esther, but didn’t realize the mistake until I came to pick up at this location. The young lady who worked the cashier was so sweet, quick and efficient to get me squared away. She told me to give her 10 minutes and my pizza was ready before that (and with dessert). I really do appreciate the efforts you and your team make to ensure the satisfaction of the customer. You guys are awesome, thank you!
Atmosphere: 4
Food: 5
Service: 5
My order was wrong, sauce was watery, and the dough is sopping on both pizzas. The best thing was the cheese sticks and I ordered the gluten free pizza and was very disappointed with the size. I’m a regular (since this location opened and before that the Mary Esther location for years) and I have never had an issue like this. I called the manager and they offered a one free pizza when both were watery and almost not editable. When I told the manager Dalton that the gluten free pizza was wrong I was assured that it is correct. I am very disappointed and am not sure if I should order from this location again due to the poor service. And for clarity I order the same thing and have for years. only one pizza was different and both were wrong and sopping. Not worth the nearly $50 I spent.
Atmosphere: 1
Food: 1
Service: 1
The manager was a huge help and saved me from being yelled at by my family. I had ordered pizzas but I had forgotten to order bread sticks unfortunately. When I went to get back in the car my family was quite upset that there weren't any bread sticks ? So I went back inside and explained to the manager what was going on, he put a rush on the bread sticks and saved the day ?
Atmosphere: 5
Food: 5
Service: 5
Normally this place does a fine job, and I would give them a good review. However last night I waited an hour for a pizza when my approximate pick up time was 22 two minutes. I understood, they were busy. But this morning every one that ate the pizza has a food poisoning and it was the only thing we ate last night. Not worth it to be crapping my brains out and throwing up, won’t be going back, ever. Will be calling corporate or whoever I can to report this. It’s miserable.
Atmosphere: 1
Food: 1
Service: 1
Their pizza ? is very good ?!
Atmosphere: 1
Food: 5
Service: 5
Got delivery and half the pizza was
Atmosphere: 5
Food: 1
Service: 5
Made a mistake ordering online with address order should have gone to another store they still went out of their area to get me the food
Atmosphere: 5
Food: 5
Service: 5
I’ve had the honor of eating a very delicious pizza from this establishment. I was helped by a lovely manager by the name of Jillian, Adam, and Matt they were able to select the pizza for me… And goodness it was delicious. I would highly recommend this place to all my friends. This particular store is a slice above the rest.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
My food arrived 15 minutes late. It was cold. I ordered onions on it and they were almost non existent. Very little sauce and just plain not very good. Very disappointed. Won’t order from Papa John’s again.
Atmosphere: 3
Food: 3
Service: 2
Riddle me this … I place an order online at 11:32 - 11:50/12:01 was my estimated pick up time. I get here a little later , 12:08 I walk in there clearly closing up it’s a non looking busy end of the night and I all I wanted was the end of my evening to start too . So I go in the man tells me 7-8 mins I give them the benefit of the doubt because I’m already late and they aren’t busy . I go sit in my car in front of the door go back in at 12:19 and I said - I’m a little annoyed because it still shows making and I’ve been here over ten mins and I was late and the time I was given was awhile ago. He said your order has been ready since you walked out to wait ? I was like ok there’s been a delivery driver leave didn’t say a thing about my dying pizza they didn’t stick their heads out if the door give a thumbs up. So I’m just getting upset at this point the manager comes over and says do you want the pizza or not cause by now with all that talking it’s been even longer. Appalled , I said no I would like my birthday dinner and your bosses name she refuses to let me pay or get my dinner it’s 12:37 am at this point. Wow do better people and she said her boss would agree ? Thoughts , boss ?
Atmosphere: 1
Food: 1
Service: 1
Riddle me this ... I place an order online at 11:32 - 11:50/12:01 was my estimated pick up time. I get here a little later , 12:08 I walk in there clearly closing up it's a non looking busy end of the night and I all I wanted was the end of my evening to start too . So I go in the man tells me 7-8 mins I give them the benefit of the doubt because I'm already late and they aren't busy . I go sit in my car in front of the door go back in at 12:19 and I said - I'm a little annoyed because it still shows making and I've been here over ten mins and I was late and the time I was given was awhile ago. He said your order has been ready since you walked out to wait ? I was like ok there's been a delivery driver leave didn't say a thing about my dying pizza they didn't stick their heads out if the door give a thumbs up. So I'm just getting upset at this point the manager comes over and says do you want the pizza or not cause by now with all that talking it's been even longer. Appalled , I said no I would like my birthday dinner and your bosses name she refuses to let me pay or get my dinner it's 12:37 am at this point. Wow do better people and she said her boss would agree ? Thoughts , boss ? I seriously am so taken back because the interaction didn't escalate, or get inappropriate, I simply asked the man if my pizza was done one minute after you sent me outside? And I give the extra time and I wait until everyone is closed and the manager, is the one with the attitude? No sorry for the inconvenience or some lame whatever to act like she cared a bit , nope . And because I ask for your bosses name as I'm handing the man payment and then retaliated on by getting no dinner even though apparently it was dying in the window while I'm sitting outside per your request? I'm hangery now and I feel like someone as petty as that and young shouldn't be in any leadership position.
Every time I’ve come to pick up a pizza there’s a wait, but it’s always great pizza and you can see staff working quickly and getting people out the door as fast as they can.
Atmosphere: 4
Food: 5
Service: 5
You should strongly consider taking wings off your menu. I know not to expect too much, getting wings from Papa Johns, but wow, I didn't expect them to be THAT disgusting. Slimy. Undercooked. All around, absolutely terrible. Why even have it as a menu item if you aren't even going to put a little *try* into preparing them properly. Like, they weren't even edible. I was SUPER BUMMED I wasted my money just to throw them in the trash. Pizza was pretty okay though. But seriously. Those wings - filthy.