This place is super horrible the food is nasty and on top of that the customer service is very rude but you can't expect to much cause it is nothing but black people that work there with all those fake eyes lashes on their eyes.have a good day
Atmosphere: 1
Food: 1
Service: 1
Sabrina Packard
We went in 10 minutes before close and started to place an order. Just to order a milkshake. Lady from the back rudely screams “we’re closed” she didn’t ask how we were or anything. I understand if you’re trying to go home. But there is better ways to talk to a person especially a customer. Then once we asked if we could just get a milkshake, she continues to yell at us for even asking. We were friendly and had manners, we deserve the same respect regardless. Even is she would’ve just said “I apologies were no longer taking orders” but she yells at us saying “no the machine is being cleaned, kitchen is closed” definitely will not be back. Take the time to drive an extra 15 minutes to a nicer location. TERRIBLE CUSTOMER SERVICE. God bless them.
Atmosphere: 1
Food: 1
Service: 1
jim majdan
Shout out to the evening manager for hooking up a homeless man with dinner for emptying the outside trash can.
Atmosphere: 5
Food: 5
Service: 5
Ali Barbour
People are stealing customers card numbers. I reached out to the restaurant and one of the staff hung up in my face. They are rude and when you think of it that might have been the staff who stole it.
Atmosphere: 1
Service: 1
Paul Van
Not the same no more wo waitresses no reason to tip. Really ruined a great restaurant chain
Atmosphere: 3
Food: 5
Service: 1
Diana Wires
Will never come back. Ordered a burger, fries and 3 drinks with no ice. Fries were entirely emptied in the bag with few in the container. She gave us drinks with ice. When I mentioned it. She dumped the ice out and refilled them leaving pop all over the outside and on the lid. She tipped it handing it, getting it all over me and my car. Now there are stains and everything is sticky. Do not stop here. I heard her joke to other employees about not wasting the pop. Horrible customer service. She also did not give me a receipt. Avoid.
Atmosphere: 1
Food: 1
Service: 1
Roy DeLee
Jennifer. Really great customer service. Real nice to me and was a fresh change of pace with my usual fast food experiences. So good she made me leave a fast food restaurant a review.
Atmosphere: 5
Food: 4
Service: 5
Kayleigh Harper
It's not the employees, it’s the restaurant itself as to why there are not more stars. Food and staff were excellent! Restaurant was clean, everything! However, what I absolutely HATED was the self checkout and the “you need a ticket for a drink”! They are taking jobs away from people who need it by replacing the front person and the servers who used to come out and so on. NOT OK! And can’t say it’s the homeless or people stealing drinks either because they used to bring it themselves from behind the counter. There is nothing wrong with customer interaction so quit trying to get rid of it!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Fries, French Fries
Harrison Phillips
Place is disgusting. Everything is covered in grease. And I mean everything. Place needs better ventilation for all of the smoke from the
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Dark Chocolate Shake
James Mckinney
Food was good as always. Girl working the window couldn't have been less friendly. Sad state of affairs in customer service these days.
The closing crew on 3/10 rocks. Always so sweet and friendly!
Atmosphere: 5
Food: 5
Service: 5
Eric Franklin Shook
The experience has been taken over by robots at the cost of dining enjoyment.
Atmosphere: 2
Food: 3
Service: 1
Tiffany Mejia
Disappointed overall from the poor customer service to the food that I ordered. I specifically asked for my Frisco Melt to be well toasted, and it was barely toasted at all the bread was very soggy and under cooked, and the fries were cold won't be going back anytime in the near
Atmosphere: 2
Food: 1
Service: 1
Zach Markow
We came in with a big group after a track meet and everything was super confusing. One of the cooks Jay was very helpful and helped us to sorry everything out.
Atmosphere: 4
Food: 4
Service: 5
D P
They changed service and the menu. So disappointing...
This place is super horrible the food is nasty and on top of that the customer service is very rude but you can't expect to much cause it is nothing but black people that work there with all those fake eyes lashes on their eyes.have a good day
Atmosphere: 1
Food: 1
Service: 1
We went in 10 minutes before close and started to place an order. Just to order a milkshake. Lady from the back rudely screams “we’re closed” she didn’t ask how we were or anything. I understand if you’re trying to go home. But there is better ways to talk to a person especially a customer. Then once we asked if we could just get a milkshake, she continues to yell at us for even asking. We were friendly and had manners, we deserve the same respect regardless. Even is she would’ve just said “I apologies were no longer taking orders” but she yells at us saying “no the machine is being cleaned, kitchen is closed” definitely will not be back. Take the time to drive an extra 15 minutes to a nicer location. TERRIBLE CUSTOMER SERVICE. God bless them.
Atmosphere: 1
Food: 1
Service: 1
Shout out to the evening manager for hooking up a homeless man with dinner for emptying the outside trash can.
Atmosphere: 5
Food: 5
Service: 5
People are stealing customers card numbers. I reached out to the restaurant and one of the staff hung up in my face. They are rude and when you think of it that might have been the staff who stole it.
Atmosphere: 1
Service: 1
Not the same no more wo waitresses no reason to tip. Really ruined a great restaurant chain
Atmosphere: 3
Food: 5
Service: 1
Will never come back. Ordered a burger, fries and 3 drinks with no ice. Fries were entirely emptied in the bag with few in the container. She gave us drinks with ice. When I mentioned it. She dumped the ice out and refilled them leaving pop all over the outside and on the lid. She tipped it handing it, getting it all over me and my car. Now there are stains and everything is sticky. Do not stop here. I heard her joke to other employees about not wasting the pop. Horrible customer service. She also did not give me a receipt. Avoid.
Atmosphere: 1
Food: 1
Service: 1
Jennifer. Really great customer service. Real nice to me and was a fresh change of pace with my usual fast food experiences. So good she made me leave a fast food restaurant a review.
Atmosphere: 5
Food: 4
Service: 5
It's not the employees, it’s the restaurant itself as to why there are not more stars. Food and staff were excellent! Restaurant was clean, everything! However, what I absolutely HATED was the self checkout and the “you need a ticket for a drink”! They are taking jobs away from people who need it by replacing the front person and the servers who used to come out and so on. NOT OK! And can’t say it’s the homeless or people stealing drinks either because they used to bring it themselves from behind the counter. There is nothing wrong with customer interaction so quit trying to get rid of it!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Fries, French Fries
Place is disgusting. Everything is covered in grease. And I mean everything. Place needs better ventilation for all of the smoke from the
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Dark Chocolate Shake
Food was good as always. Girl working the window couldn't have been less friendly. Sad state of affairs in customer service these days.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Double Cheeseburger, Fries, Bacon Cheese Burger
Restaurantji Recommends
The closing crew on 3/10 rocks. Always so sweet and friendly!
Atmosphere: 5
Food: 5
Service: 5
The experience has been taken over by robots at the cost of dining enjoyment.
Atmosphere: 2
Food: 3
Service: 1
Disappointed overall from the poor customer service to the food that I ordered. I specifically asked for my Frisco Melt to be well toasted, and it was barely toasted at all the bread was very soggy and under cooked, and the fries were cold won't be going back anytime in the near
Atmosphere: 2
Food: 1
Service: 1
We came in with a big group after a track meet and everything was super confusing. One of the cooks Jay was very helpful and helped us to sorry everything out.
Atmosphere: 4
Food: 4
Service: 5
They changed service and the menu. So disappointing...
Atmosphere: 2
Food: 3
Service: 2