Title: A Disappointing Encounter: Unprofessional Conduct at Pollo TropicalIntroduction:Customer service is a cornerstone of any successful business, playing a pivotal role in shaping customer experiences and perceptions. When customers feel valued and respected, they are more likely to return and recommend the establishment to others. Unfortunately, not all interactions with service providers are positive, as I experienced firsthand at a Pollo Tropical restaurant where I encountered Sarah, an employee who demonstrated unprofessional conduct.Body:On a recent visit to a Pollo Tropical restaurant, I was met with a disappointing experience that left a sour taste in my mouth. As I approached the counter to place my order, I was greeted by Sarah, an employee who appeared disinterested and indifferent. Despite making eye contact and speaking clearly, Sarah failed to acknowledge my presence, let alone offer a friendly greeting or take my order promptly.As I stood there waiting for Sarah to acknowledge me, I couldn't help but feel invisible and unimportant. Her lack of basic courtesy and professionalism was evident, as she continued to focus on tasks behind the counter without so much as a word or gesture towards me. It was clear that customer service was not a priority for her, and her behavior only served to alienate and frustrate me as a customer.Moreover, when I attempted to engage Sarah by asking a question about the menu, her response was curt and dismissive. It was apparent that she had no interest in providing assistance or making my experience a positive one. Her unprofessional demeanor not only reflected poorly on her as an employee but also tarnished the reputation of the restaurant as a whole.In addition to her lack of engagement and poor attitude, Sarah's handling of my order was equally disappointing. She made mistakes in inputting my order, leading to confusion and delays in receiving my food. Her incompetence and lack of attention to detail further highlighted her unprofessionalism and reinforced my negative impression of the establishment.Conclusion:In conclusion, my encounter with Sarah at Pollo Tropical was a stark reminder of the importance of professionalism and courtesy in customer service. Her indifferent attitude, lack of engagement, and incompetence not only marred my dining experience but also reflected poorly on the restaurant as a whole. It is crucial for businesses to invest in training their employees to deliver exceptional customer service and uphold high standards of professionalism to ensure customer satisfaction and loyalty. As consumers, we deserve to be treated with respect and courtesy, and incidents like this serve as a reminder of the impact of unprofessional conduct on customer relationships.
Atmosphere: 1
Food: 1
Service: 1
B Cruz
Congratulations to these two employees Chanel and Lemoya and the rest of the kitchen team for their service, younger people in need, so hard-working and efficient, thank you
Atmosphere: 5
Food: 5
Service: 5
Diego Reyna
Good grilled chicken, and black bean stew, rice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Ropa Vieja Tropichop
Eric Watts
Both of my boneless chicken breast were not fully cooked, no grilled marks on them at all, the chopped vegetables in my yellow rice were not fully cooked and were very chewy, black beans had no flavor and the bread roll was stale. I never had such a low quality meal from this franchise til now, never coming back this location, waste of $13.
Recommended dishes: Yellow Rice, Grilled Chicken, Rice and Beans
Born
This place is disgusting these people don't know the difference from white to brown rice the plate they gave me look horrible it looks like somebody threw up in the 2Go plate and gave it to me. That's exactly what it looks like. Never again will I step foot in another Pollo Tropical. I'd rather go to Pollo Campero they treat their customers better and the chicken is way way way way better
Moises Rivera
Pretty good.
Atmosphere: 4
Food: 4
Service: 4
Ana Morfe
All very good food, attention, localBut through the bathrooms you recognize the culture of a place. They leave a lot to be desired.
Atmosphere: 3
Food: 4
Service: 4
Sonia Cevallos
Very good
Atmosphere: 4
Food: 4
Service: 4
Angie Sanchez
Imagine ordering a chicken tropi chop via drive thru… 1 kids in the back seat, get home… no chicken. Rice and beans and veggies but no chicken. Not fun to drive back with not so much of an offer for gift card for next purchase on them. Really poor customer relations honestly. Manager did apologize after telling him how disappointed I was.
I ordered 2 tropichops with rice, beans and chicken to go and when I got to my destination there was no chicken in the order. I tried calling several times and no answer,.
Atmosphere: 4
Food: 3
Service: 1
Allan C.
Slowest service ever !! Will not be back to this location. Twenty minutes for a chicken sandwhich. Its 11:30. The place is empty
Title: A Disappointing Encounter: Unprofessional Conduct at Pollo TropicalIntroduction:Customer service is a cornerstone of any successful business, playing a pivotal role in shaping customer experiences and perceptions. When customers feel valued and respected, they are more likely to return and recommend the establishment to others. Unfortunately, not all interactions with service providers are positive, as I experienced firsthand at a Pollo Tropical restaurant where I encountered Sarah, an employee who demonstrated unprofessional conduct.Body:On a recent visit to a Pollo Tropical restaurant, I was met with a disappointing experience that left a sour taste in my mouth. As I approached the counter to place my order, I was greeted by Sarah, an employee who appeared disinterested and indifferent. Despite making eye contact and speaking clearly, Sarah failed to acknowledge my presence, let alone offer a friendly greeting or take my order promptly.As I stood there waiting for Sarah to acknowledge me, I couldn't help but feel invisible and unimportant. Her lack of basic courtesy and professionalism was evident, as she continued to focus on tasks behind the counter without so much as a word or gesture towards me. It was clear that customer service was not a priority for her, and her behavior only served to alienate and frustrate me as a customer.Moreover, when I attempted to engage Sarah by asking a question about the menu, her response was curt and dismissive. It was apparent that she had no interest in providing assistance or making my experience a positive one. Her unprofessional demeanor not only reflected poorly on her as an employee but also tarnished the reputation of the restaurant as a whole.In addition to her lack of engagement and poor attitude, Sarah's handling of my order was equally disappointing. She made mistakes in inputting my order, leading to confusion and delays in receiving my food. Her incompetence and lack of attention to detail further highlighted her unprofessionalism and reinforced my negative impression of the establishment.Conclusion:In conclusion, my encounter with Sarah at Pollo Tropical was a stark reminder of the importance of professionalism and courtesy in customer service. Her indifferent attitude, lack of engagement, and incompetence not only marred my dining experience but also reflected poorly on the restaurant as a whole. It is crucial for businesses to invest in training their employees to deliver exceptional customer service and uphold high standards of professionalism to ensure customer satisfaction and loyalty. As consumers, we deserve to be treated with respect and courtesy, and incidents like this serve as a reminder of the impact of unprofessional conduct on customer relationships.
Atmosphere: 1
Food: 1
Service: 1
Congratulations to these two employees Chanel and Lemoya and the rest of the kitchen team for their service, younger people in need, so hard-working and efficient, thank you
Atmosphere: 5
Food: 5
Service: 5
Good grilled chicken, and black bean stew, rice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Ropa Vieja Tropichop
Both of my boneless chicken breast were not fully cooked, no grilled marks on them at all, the chopped vegetables in my yellow rice were not fully cooked and were very chewy, black beans had no flavor and the bread roll was stale. I never had such a low quality meal from this franchise til now, never coming back this location, waste of $13.
Recommended dishes: Yellow Rice, Grilled Chicken, Rice and Beans
This place is disgusting these people don't know the difference from white to brown rice the plate they gave me look horrible it looks like somebody threw up in the 2Go plate and gave it to me. That's exactly what it looks like. Never again will I step foot in another Pollo Tropical. I'd rather go to Pollo Campero they treat their customers better and the chicken is way way way way better
Pretty good.
Atmosphere: 4
Food: 4
Service: 4
All very good food, attention, localBut through the bathrooms you recognize the culture of a place. They leave a lot to be desired.
Atmosphere: 3
Food: 4
Service: 4
Very good
Atmosphere: 4
Food: 4
Service: 4
Imagine ordering a chicken tropi chop via drive thru… 1 kids in the back seat, get home… no chicken. Rice and beans and veggies but no chicken. Not fun to drive back with not so much of an offer for gift card for next purchase on them. Really poor customer relations honestly. Manager did apologize after telling him how disappointed I was.
Service: 1
clean and fast
Restaurantji Recommends
It’s ok. My daughter is a die-hard fan of their food. I prefer spicy.Parking: Lots of parking
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Crispy Chicken, Grilled Chicken
Alex is always very kind calm and helpful thank you!!!
Food: 5
Service: 5
Excellent team working lunch shift!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo's Chicken Soup, Tostones, Grilled Chicken, Rice and Beans
I ordered 2 tropichops with rice, beans and chicken to go and when I got to my destination there was no chicken in the order. I tried calling several times and no answer,.
Atmosphere: 4
Food: 3
Service: 1
Slowest service ever !! Will not be back to this location. Twenty minutes for a chicken sandwhich. Its 11:30. The place is empty